T-Mobile Reviews 608

EVERYTHING IS WRONG WITH TMOBILE. THEY LIE TO GET YOUR SERVICE, BUT CHARGE YOU FOR THE LIES. THIS HAS BEEN MY WORSE YEAR OF EXPERIENCE WITH A CELL PHONE COMPANY IN 20 YEARS. THEY EVEN TOLD ME TO LIE TO THE INSURANCE COMPANY ABOUT MY PHONE.
THEY CAN TELL YOU YOUR PAYMENT IS DUE OR LATE, BUT CALL AND TELL THEM ABOUT THE SERVICE, THEY PRETEND THEY CARE BUT THE ONLY THING THEY CARE ABOUT IS "MONEY"! I AM DONE WITH TMOBILE! EVERYTIME I CALL THEM NOW, I END UP WITH A HEADACHE. THEN TO MAKE MATTERS WORSE, I FIND OUT DEPENDING ON YOUR PLAN IS HOW MUCH YOU CAN GET FOR AN UPGRADED PAID PHONE..$300.00 FOR A $1300.00PHONE? I AM DONE WITH TMOBILE.. NOT 700.00 but, 300.00..
GREED!! THEY WANT YOU TO ADD LINES YOU DONT NEED SO YOUR BILL WILL BE HIGHER.. KEEP THE CUSTOMERS BROKE IF THEY CAN.
DONE WITH YOU!!

TMOBILE is the worst company with the worst customer service. BEWARE!. They talk you into plans and steal your money. They switched me from 2 lines to 4 with the promise of new phones. They charged 140 to do this. The phones weren't delivered and returned to them. They then claimed the only way to get the phones was to process it again charging me another 140. They promised I would be refunded the original 140. I have been calling for a month now. No one will refund my money and to top it off they are charging me for 6 phone lines since they added another 2 lines the second time. They give you a BS statement saying a supervisor is reviewing it and will call back. They never do!! They lie and steal your money. Stay Clear from Tmobile!!!

This has got to be the worst phone company ever. I have been a customer with Sprint for 23 years and then they were bought out by TMobile, my service has been horrible every since. usually I have NO service or dropped calls, constantly in SOS mode. this is terrible and after a total of 25 ears I am taking my business elsewhere.!! DO NOT BELIEVE THEIR HYPE.. THEY SUCK!!!

Spectacular service and great prices

My family and I have been with T-Mobile for at least 10 years now. It's been the most reliable for us, even in the middle of nowhere. I used to take road trips about 3-4 times a year and never had issues. In fact, I had to share my hotspot with friends because they often didn't have service with their providers.

I recently migrated over to their internet service and I am blown away with it. Download speeds exceeding 300 mbps and upload speeds averaging about 45 mbps. Truly the most reliable service I have had with home internet and it's only 35/month!!! Couldn't tell you more about how much I love T-Mobile.

I have use T-Mobil for over 15 years. I pay for 3 telephones currently my charges are $200 a month. Recently, I had a problem with my Galaxy Z flip3 5G. I called customer service and I found out that I have been paying for insurance $18 a month. I was concerned because the phone stop working during a trip. I was told by the technical person that because I have been paying for insurance the phone would be replaced at no cost. She asked me where I wanted to pick it up and we agreed in a location in Wellington Fl. I went there the day before yesterday and the telephone had been shipped to the store but it was not there yet. I went back today and Phillip at the store said that it could not be exchanged because my telephone was damaged and. The phone is approximately 6 years old. So instead of exchange it for the telephone that was already at the store, told me that I have to file an insurance claim and that it would be shipped to my house in West Palm Beach Fl. So, buyers beware. I paid over $1,000 during this period to be told my phone was not covered by T-Mobil and that I had to pay an additional $99 and it will be shipped to my house in West Palm Beach. If you have insurance on your telephone, cancel it immediately because it is not worth it. I had paid thousands of $$ to T-Mobil over 15 plus years and as soon as I get my new telephone I will be moving my services to Xfinity for $80 a month.

Scam company! I shut down my internet service because I was moving. A couple weeks later they charged my autopsy that was set up before. I called them and they stated they couldn’t access account because it was closed. Customer service was terrible and now I can’t get a refund for the false charge!!

Nelvi,

Of Billing and restoration was very helpful in working with me to restore my service . I really appreciate her candor and being patient with me when I was not.

Terrible customer service. Terrible cellular service. I even found out we had deprioritized cellular service once we hit a certain threshold. We bought a kids watch and it never worked - I spent close to 15 hours on customer service over 3 months and they won’t refund me for a watch we never used. I couldn’t be more over this company.

While the employees are great; the actual phone service is terrible!!!! Many dropped calls now matter where I am. I could be in my living room or my kitchen and my phone will literally go out saying SOS. It’s ridiculous. As much as we pay for the services. They are always trying to better the towers for almost 2 years so I’m told but they haven’t gotten any better in fact it is gotten worse.

It is rare that I write a bad review about a company, but I really had a terrible experience. I am a Business Owner and completely rely on receiving all of my text messages. For over two months I did not experience reliability on my text messages on my phone. (I was getting all texts on my I Pad though) They blamed Apple and Apple blamed them. I would spend hours per week on the phone with them. I went into the Apple Store and a third party Apple Authorized Dealer and both said my phone was absolutely fine and my settings were correct.
Eventually T-Mobile admitted they had known network issues in the area with no ETA on resolution. I ended up switching to Verizon where I have 100% reliable service. It was the absolute worst customer service I've received from a Corporation. The savings may be worth it if you use your phone only socially, but I would highly advise to not use them if you need it for a business. I could write pages and pages of details about all that the time they wasted of mine, but it would get repetitive and boring. If you want to know more though, I'm happy to share the sad details of my extraordinarily bad experience with them.

Horrible company I went with my wife to get a 5g home internet box, I have a friend that lives in the same town as me as well as that has a home internet box and me myself I have had one. My wife wanted one so we decided to go when we got to the store in Lubbock located on 98th street the staff was incredibly rude stated that our area was geo locked and told my wife she had fuzz in her hair rather than answering basic questions so me and my wife decided to leave. As well as that if we were able to get the internet box we would have paid anywhere from 35 to 45$. Upon leaving the store we decided to call Verizon. Verizon 5g home internet was available in our area, not only that we paid absolutely nothing for the device, hardware, and service. The Verizon employee was extremely respectful and made us feel so much better than the employee at Tmobile made us feel. We ended up getting a 100$ gift card from Verizon as well. Overall I would never ever recommend t mobile home internet, Verizon is far superior and their employees are more respectful.

I used t mobile is my carrier for fourteen years. I always sang their praises, Never had any problems with them. Until I changed carriers. Hopefully, if anyone knows the answer to this, I would appreciate it. I cancelled t mobile on august seventh, They had just taken out their payment on the first. They took another payment out september first, I hadn't used their services and canceled their services on August 7th. But they say i'm even with them now. Does anyone know if they owe me september payment back? Did I mention? I am a seventy three year old woman on a fixed budget ? Thanks Diane, Thomas.

Complaint for Mis-selling by T-Mobile

On August 3, I was exploring alternative mobile phone carriers to switch from AT&T and found a promotion on T-Mobile’s website for cheaper monthly line charges. I have four mobile phone lines in total. I initiated a chat through their “Order Now” chat box with a customer service representative. I informed him that I was interested in switching but my devices were locked with AT&T, with about 1.5 years left to pay off. He put me on hold and returned with a deal called “Keep and Switch.” I mentioned that I was familiar with the deal but unsure of my eligibility. He asked for and I provided all my phone numbers and phone models.

The customer representative then went off to check my eligibility and returned, congratulating me that I was eligible for the switch. I emphasized the importance of this switch for me, and he assured me of my eligibility. We proceeded to process and complete the order with T-Mobile. On August 4, I paid $2,374.62 to AT&T to unlock my phones and ported my numbers to T-Mobile. On August 7, I ported my lines over to T-Mobile and, following their instructions, waited a few days to submit my rebates to claim back the $2,374.62 from T-Mobile via the link they provided: switch2t-mobile.com.

I applied and was rejected on the basis that I had already used this promotion less than two years ago, making me ineligible. I called T-Mobile and spoke to April, who apologized, stating that the two-year rule was not clear on their website and that she had informed their team to ensure future customers are better informed. I told April that while this was the right thing to do, I am now $2,374.62 worse off and was enticed by T-Mobile sales to switch under false pretenses. I also gave them the opportunity to check my eligibility, and the T-Mobile sales representative confirmed it after checking my phone numbers.

April said there was nothing they could do for me as their systems would not allow them to override the decision. I explained that this was not my issue as they had mis-sold the service, and I could no longer revert back to AT&T to get my money back. I called again and was connected with Diana, Care Manager at the Birmingham, Alabama office. She explained that the two-year rule is on their website. I informed her that April had told me it was not there before. We looked at the website together, and it took a long time for both of us to find where the two-year rule was stated.

I reiterated that I was not informed of this rule and had given the sales representative the opportunity to check my eligibility, which he confirmed. I was not provided with the terms and conditions of the promotion nor pointed to these conditions that would have triggered me to question my eligibility. April on the first call even confirmed that the information was not on the website and said she would inform the web team to update the website to make this more explicit. Essentially, I was mis-sold and am now out of pocket for over $2,374.62.

Upon further research, I found that I am not the only one who has fallen for T-Mobile’s promotion problems; others have experienced similar issues. T-Mobile is aggressive in switching customers without making the eligibility conditions clear. The sales representative confirmed my eligibility and mis-sold me the promotion. He had my name, address, and phone numbers and could have checked it properly but did not. If you google T Mobile scams on keep and switch you will also find several others experiencing same problem - wished I had done that and not assume a large telco like T Mobile would be this unscrupulous

How is possible the tmobile have employees, when customers ask can we charge ours phone they saidt this is the last time i let them charge

Since switching to T-Mobile, I enrolled in Auto Pay to take advantage of the promotion associated with my chosen plan. Recently, I updated my debit card information in the T-Mobile app after receiving a new card. My payment due date is the 27th of each month, with Auto Pay scheduled to deduct on the 25th. However, I noticed that my payment had not been deducted as expected, so I called 611 last night. After waiting for over an hour and dialing 611 multiple times, I eventually used the app’s chat feature to request a callback. When the agent contacted me, I was informed that there was no Auto Pay arrangement on my account, despite having set it up when I first switched to T-Mobile. To avoid further stress, I asked the agent to set up Auto Pay again. My due date was the next day, the 27th. Today, I checked my account only to find a message stating that my payment was overdue, despite the agent having supposedly set up Auto Pay the previous night. Frustrated by the inability to speak directly with an agent through 611, I used the chat feature again and received another call. Once more, I was told that I didn’t have an Auto Pay arrangement, which was both infuriating and stressful. To resolve the issue quickly, I ended up paying manually and instructed them once again to set up Auto Pay. This has been an extremely frustrating experience, highlighting significant issues in your system and processes.

WE HAD TBOBILE FOR TWO YEARS, AND HONESTLY IT WAS TWO YEARS TO LONG.WE NEVER HAD THE SPEED ON OUR INTERNET WE WERE TOLD THEY WOULD PROVIDE IN OUR SERVICE, SO I FINALLY JUST WENT ANOTHER ROUTE AND CALLED ANOTHER COMPANY. I TOOK THE BOX T-MOBLE GAVE US WHEN WE SIGNED UP FOR INTERNET BACK TO THEM THE DAY THE OTHER COMPANY INSTALLED INTERNET IN MY HOUSE. I TOLD THEM THAT I COULD NO LONGER PAY THEM FOR SERVICES THEY WERE NOT PROVIDING, AND THAT I WOULD BE GIVING MY BUSINESS TO A COMPANY THAT COULD PROVIDE FASTER INTERNET SERVICE. I RETUNED THEIR BOX ,DISCONNECTING SERVICE, JUNE 2024. WELL TO MY SURPRIZE THE NEXT MONTH I WAS CHARGED FOR ANOTHER MONTH OF SERVICE,WHICH WAS ON AUTO PAY . I CALLED T-MOBILE AND ASKED WHY THEY TOOK MONEY FROM MY ACCOUNT WHEN I HAD CANCELLED MY SERVICE LAST MONTH RETURNED BOX AND ALL, THE LADY TOLD ME THAT I SHOULD HAVE CALLED THEM TO DISCONNECT MY SERVICE AND NO I WOULD NOT BE RECEIVING MY MONEY BACK THEY HAD TAKEN FROM MY ACCOUNT. EVEN SAID I OWED THEM 9 DOLLARS AND SOME CHANGE, BUT BY THEN I WAS LIVID ,WHY DID I NEED TO CALL ANYONE AND TELL THEM I WAS CANCELLING MY SERVICE, I WENT TO THE PLACE I PURCHASES THE SERVICE WITH FROM THE BEGINING, THE PLACE THAT GAVE ME THE BOX AND STARTED MY SERVICE. I SAID WELL T-MOBILE JUST SCREWED ME OUT OF 51.40 AND YOUR TRYING TO GET ME FOR ANOTHER 9 DOLLARS AND SHE LAUGHED AND SAID YES MA'AM, THEN SHE SAID I TELL YOU WHAT WE WILL JUST WAIVE THE BALANCE OF 9 WHATEVER IT WAS , AND I SAID OK GOOD BYE BECAUSE YOU CAN'T WIN WITH THESE CROOKS. BUYER BE WARE

This situation needs to be resolved, or I will be filing a small claims complaint or escalating this to the fullest to recover the money I rightfully paid for my locked phones. I strongly advise against choosing T-Mobile to anyone now because I was a loyal customer for years, spending thousands on phones, upgrading every year from the iPhone 4s to the iPhone 12. Unfortunately, we had to switch carriers due to poor service in our area.

The real issue began after I closed my account. I kept three phones—a locked iPhone 6, a locked iPhone 12, and an unlocked iPhone 12—all of which I paid off in full. Despite this, T-Mobile is refusing to unlock the two locked phones. I've submitted three tickets and escalated the matter to a manager, but after two weeks, nothing has been done. Customer service claims they can’t locate me or my husband in their system, despite us providing old bill statements.

When I paid off my account, I was told that all information would be lost, but this has left me unable to access my own property. This treatment is appalling, especially after the money I’ve spent with them. Even after paying off my phones and closing my account, i have not be able to access the phones I rightfully purchased.

All of a sudden internet speeds tanked from 200/40mbps to 10/0.05 mbps. After having the modem replaced, hours of waiting from customer support, and getting no answers to why this is happening the issue still persists. College courses are coming up and I cannot risk failing because of TMobile keeping us in the dark.

Used my TMobile iphone today on a densely populated street in a U.S. city called Chicago. A metropolitan area of 8,984,000. At 6:29 pm CDT, received the following text from TMobile customer service:

"We hope that you are enjoying your plan benefits! Your usage has been roaming off our network, which violates our terms and conditions. If this line ( ) continues to roam extensively over the next month, your line will be canceled."

Called TMobile customer service to ensure it wasn't spam. It wasn't. I was advised to get a Tmobile coverage map to avoid this heinous error in the future. Yes, I am to memorize the Tmobile coverage map at all times, street-by-street, in the center of the 3rd largest city in the USA. Assumed that, because TMobile has 77 stores in a city of this size,this carrier would have full coverage. Bad customer that I am, I was wrong. I learned that I need to memorize the TMobile coverage map in Chicago. And most everywhere that I use the phone. I have learned the hard way, after 18 months of timely payments totaling $1566, I learned what an awful customer I am. One more incident like this and TMobile will terminate my line. I only wish I could attach a copy of the above text from TMobile to share with the world. If TMobile wonders the identity of the evil customer who posted this review, then I suggest that they check texts they sent at 6:29 pm CDT on Monday, August 26, 2024. If I'm not the only one that received this message that they sent at this time, well, TMobile has way bigger problems than this evil customer.

These past two weeks I've experienced 1 decent and considerate transaction/ troubleshooting call with T-M's residential internet tech support service, and one very aggravating and un-productive session (50 minutes total) with a tech support rep who didn't seem to have any solid answers or direct experience with the poor connectivity and download/upload speeds in my neighborhood. On top of all that, when I visited a T-Mobile retail outlet, I was treated like a lowly temp while trying to return an internet hub which had already been authorized. The associate (Katie, at the Promenade location in Castle Rock, CO) basically waved us off and pointed towards the UPS delivery team which was then exiting the store...all of this AFTER she gave us the dry, standard "Hi, how can I help you?" non-greeting. I trotted through the parking lot, and handed off the box to an engaging UPS duo, and then thought "Why couldn't Kindly Katie have intercepted them right in the store?" Why aren't T-Mobil employees aware and 'plugged in'? Makes me eager to check out their competition.