I cant express how easy my experience was a courier picked up my phone at an arranged time i was able to log into a web site which kept me up to date what the status of my repair was. I was informed... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... See more
Company replied
Very impressed with speed of service, communication and the manner in which my phone enquiries were handled. Very much in contrast to cobtacting samsung who TMT work on behalf of. Despatched ring on... See more
Company replied
Excellent service! I sent them my Samsung ring on Thursday and I got a replacement back on Sunday. Works perfectly fine and I was kept informed about every step. Great service, highly recommended them... See more
Company replied
Company details
Information provided by various external sources
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Contact info
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, United Kingdom
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Item came back saying it was repaired…
Item came back saying it was repaired however, no notes saying 'what has been repaired' and the fault still continues.
April 16, 2026
Reply from TMT First
Hi there, James.
Thank you for leaving feedback.
When checking your account, I can see that we made contact with you following the latest order with us advising you to arrange a collection through Samsung so we can investigate your issues further.
Previously, you had both replacement buds and a cradle so we need to see why you are still experiencing the same fault despite a succesfull repair.
Kind regards
Owen
Professional and Efficient Service
Very good service, quick and efficient. Highly recommend.
April 19, 2026
Reply from TMT First
Hi there, Seet.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Thanks for quick pickup and delivery
Thanks for quick pickup and delivery. Very pleased for the repair and quick turn over. Thank you
April 18, 2026
Unprompted review
Reply from TMT First
Hi there, Muhammad.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Time of delivery was prompt
April 16, 2026
Reply from TMT First
Hi there, Youpele.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Super Service
Excellent service from pick up & packaging to the fast repair process followed by return
April 17, 2026
Unprompted review
Reply from TMT First
Hi there, Julie.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Brilliant service
Brilliant service. I had an item sent to them for repair and it was sorted out and back to me within 4 working days of leaving the house. They even called a week later asking if everything was still okay with it and if the fixes were working well.
April 13, 2026
Reply from TMT First
Hi there, Martin.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Fast and efficient, what more could you want?
Fast, precise, no time wasted.
April 17, 2026
Unprompted review
Reply from TMT First
Hi there, Darius.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
This was the Authorised Service Partner…
This was the Authorised Service Partner for Samsung they processed my repair /replacement in good time and was happy. I was kept informed all along the process when updates where necessary.
March 31, 2026
Reply from TMT First
Hi there, Richard.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, Mirka.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Quick efficient and clean stress free…
Quick efficient and clean stress free experience. DPD picked collected and delivered it back but TMT looked after my device. Returned all repaired, a lot then I expected too. Was originally told 10-12 working days but got it back within 7 working days.
April 15, 2026
Reply from TMT First
Hi there, Mohammed.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, Robert.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, Luis.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
It is rare to experience such efficient, helpful service.
I was happy and impressed with the speed and efficiency and ease of the service. Thank you so much!
April 15, 2026
Unprompted review
Reply from TMT First
Hi there, JustAnswer.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Fixed and returned in 5 days! Amazing
After having my Samsung Galaxy Ring for 11 months, I noticed the rapid decrease in battery life. Despite charging, the battery would constantly drain. I requested a repair via the Samsung website who arranged for the item to be picked up, inspected and then returned. Item was picked up on Friday, delivered to the repair centre on Saturday and fixed by Monday. My item was returned on Wednesday.
The team done an amazing job and now my item is working as expected. Couldn't fault how quick the turnaround was and extremely pleased with both TMT and Samsung.
April 17, 2026
Reply from TMT First
Hi there, Victoria.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Sumsung Galaxy ring
The initial repair was rejected before a complaint was raised with Sumsung UK. Apparently the repair facility didn't have a copy of the guarantee from the vendor. Why didn't they request this before rejecting the repair request? Once this was resolved the ring was sent again and a replacement issued to me. A little disappointing in the way the internal processes were handled.
April 17, 2026
Reply from TMT First
Hi there, Alex.
Thank you for leaving feedback.
We apologise about any inconvenience regarding your first initial order, but we are pleased to hear that it has since been resolved and the ring/cradle has now been fixed for you.
Kind regards
Owen
Twice now I've had good service
This is the second repair I had with Samsung. The second was done before complete failure due to the success of the first.
April 7, 2026
Unprompted review
Reply from TMT First
Hi there, Jane.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Repair took place faster than expected…
Repair took place faster than expected with an outstanding resolution.
Highly recommended.
April 13, 2026
Unprompted review
Reply from TMT First
Hi there, Emilio.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, Jamie.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, S C.
Thank you for leaving feedback.
We are pleased to hear that you have had a great experience here with us at TMT First.
Kind regards
Owen
Easy repair sevice and pretty quick
Having your main phone out of action is a pain, but these guys at least minimised the pain. Phone collected Tuesday, back fixed on Saturday with minimal effort from myself. Good level of updates so I knew what was going on without having to check a website etc. Also, allowing the phone to go for repair in 'maintenance mode' means the phone is secure and I didn't have to reinstall everything when I got the phone back.
Thanks.
April 11, 2026
Unprompted review
Reply from TMT First
Hi there, Andrew.
Thank you for leaving feedback.
We are pleased to hear that you have had a great experience here with us at TMT First.
Kind regards
Owen
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