I cant express how easy my experience was a courier picked up my phone at an arranged time i was able to log into a web site which kept me up to date what the status of my repair was. I was informed... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... See more
Company replied
Very impressed with speed of service, communication and the manner in which my phone enquiries were handled. Very much in contrast to cobtacting samsung who TMT work on behalf of. Despatched ring on... See more
Company replied
Excellent service! I sent them my Samsung ring on Thursday and I got a replacement back on Sunday. Works perfectly fine and I was kept informed about every step. Great service, highly recommended them... See more
Company replied
Company details
Information provided by various external sources
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Contact info
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, United Kingdom
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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WORST company 'ever' to deal with
WORST company 'ever' to deal with. They are basically Samsung's 3rd Party mobile phone repair company who blackmail and extort money from you using any excuse to avoid covering In-Warranty repairs. Shocking !!!
April 29, 2026
Unprompted review
Reply from TMT First
Hi,
We're sorry to hear about your experience and appreciate you taking the time to leave feedback.
To process a warranty claim, we're required to verify certain details - such as a proof of purchase or relevant documentation - to ensure the claim is valid and covered under the warranty terms.
Unfortunately, as you weren't able to obtain the necessary documents in this case, we couldn't proceed further with your request.
We understand this can be frustrating, and we're more than happy to revisit your claim if you're able to provide the required information. Please feel free to contact our support team directly, and we'll do our best to assist you.
Thankyou for your understanding.
Kay
Great speedy service delivered with…
Great speedy service delivered with attention and wonderful care
April 28, 2026
Unprompted review
Reply from TMT First
Hi Hassan,
Thankyou for the fantastic 5-star review!
We're really pleased to hear you were happy with the speedy service and attention to detail-those are things we take great pride in.
We truely appreciate your feedback.
Kind Regards,
Kay
Such a quick turnaround
Pick up, and drop off, were seamless. The speed of the repair was short too. Really impressed
April 22, 2026
Unprompted review
Reply from TMT First
Hi Shane,
We're so pleased to hear everything felt seamless from pick-up to drop off, and that your repair was completed quickly. It's great to know we left a strong impression-that's exactly the experience we aim to deliver.
We really appreciate you taking the time to leave feedback.
Kind Regards,
Kay
Fast and reliable
Fast and reliable. Good job done. Thank you very much for bringing my Fold 6 back to life.
April 27, 2026
Unprompted review
Reply from TMT First
Hi Michael,
We're glad you found our service fast and reliable, and even better that we could bring your Fold 6 back to life. That's exactly what we're here for.
We really appreciate your support.
Kind Regards,
Kay
Absolutely amazing
Absolutely amazing. So quick to resolve issues and easy to send away to Samsung. So helpful on phone also.
April 19, 2026
Reply from TMT First
Hi Mr Kirby,
We're really pleased to hear you found the process quick and easy, and that our customer support team were helpful over the phone. Making things simple and stress-free is exactly what we aim for.
We truly appreciate you taking the time to leave such glowing feedback.
Kind Regards,
Kay
Flawless process and phone as brand new…
Flawless process and phone as brand new after repair, I have no complaints
April 29, 2026
Reply from TMT First
Hi Funmi,
We're delighted to hear the process was flawless and that your phone looks as good as new after repair. That's exactly the standard we aim for everytime.
We really appreciate you taking the time to provide your feedback about your experience using our services.
Kind Regards,
Kay
Excellent service!
Excellent service!
My samsung z fold 7 had flicker issue and this was picked up and fixed very promptly.
April 26, 2026
Reply from TMT First
Hi Kafayat,
Thankyou for the excellent 5-star review!
We're pleased to hear we could fix the flickering issue on your Fold 7 promptly. Providing fast, reliable repairs is what we're all about.
Thankyou so much for taking the time to leave feedback.
Kind Regards,
Kay
Very quickly dealt with repair
April 22, 2026
Reply from TMT First
Hi there, Derek.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
The buds were replaced quickly instead…
The buds were replaced quickly instead of being repaired so we got them back super quick.
April 25, 2026
Unprompted review
Reply from TMT First
Hi there, Tom.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Great job done
Great job done, from collection from my home, updates on where my phone was in the process and returned promptly working and looking great.
Thank you!
April 17, 2026
Reply from TMT First
Hi there, Tessa.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
The only complaint I have is that I put…
The only complaint I have is that I put my invoice for the goods in the box they sent with my item and charging case. To then get a call asking for proof of purchase. I then had to email the same invoice because they couldn't find it.
April 21, 2026
Reply from TMT First
Hi there, Tracy.
Thank you for leaving feedback.
We are sorry to hear this, sometimes during the booking in process invoices or any documentation containing personal data may be disposed due to strict GDPR regulations.
We apologise about any inconvenience caused.
Kind regards
Owen
Simple and smooth
The whole process was extremely simple and smooth, from the moment I contacted samsung regarding my problem to them collecting, repairing and redelivering my phone was a week. Extremely impressed and satisfied with the whole process.
April 20, 2026
Unprompted review
Reply from TMT First
Hi there, Gethin.
Thank you for your fantastic feedback! We’re delighted to hear that the whole process, from first contact through to collection, repair, and return was smooth and straightforward. It’s great to know everything was completed within a week and met your expectations.
We really appreciate you choosing Samsung, and we’re so pleased you’re impressed with the service. If you ever need assistance again, we’ll be more than happy to help!
Kind regards
Owen
Very fast service
Very fast service. Replaced faulty samsung device with working and fully functional model. Excellent service.
April 24, 2026
Unprompted review
Reply from TMT First
Hi there, Tony.
Thank you for your great feedback!
We’re pleased to hear you were happy with the speed of our service and that your Samsung device replacement is working perfectly. It’s fantastic to know everything is now fully functional. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards
Owen
The repair was really quick and fixed…
The repair was really quick and fixed the issue. Overall a great service !
April 10, 2026
Unprompted review
Reply from TMT First
Hi there, Muhammad.
Thank you for your kind review!
We’re delighted to hear that the repair was completed quickly and resolved the issue for you. Providing efficient, high-quality service is what we aim for, so it’s great to know we met your expectations.
We really appreciate your support!
Kind regards
Owen
Updates , Fast, Quality Repair
Constant updates and pay portals were sent so I could keep my repair going as quickly as possible. Updates on completion and delivery back were prompt and exact. My repair looks like new !
April 25, 2026
Reply from TMT First
Hi there, Steven.
Thank you for your fantastic feedback!
We’re really pleased to hear that our regular updates and payment process helped keep everything moving smoothly for you. It’s great to know the timing and communication met your expectations, and even better that your repair came back looking as good as new. We truly appreciate your support and look forward to helping you again in the future.
Kind regards
Owen
Reply from TMT First
Hi there, Mrs Kinga Karolina Syska-Kiryluk.
Thank you for your feedback!
We’re glad to hear you were happy with our quick and efficient service. We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
The repair from start to finish was…
The repair from start to finish was done fast and efficiently.
April 24, 2026
Unprompted review
Reply from TMT First
Hi there, Justin.
Thank you for your feedback!
We’re pleased to hear that your repair was completed quickly and efficiently from start to finish. That’s exactly the level of service we aim to provide every time.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
Owen
Really quick service
April 23, 2026
Unprompted review
Reply from TMT First
Hi there, Jon.
Thank you for your feedback!
We’re glad to hear you were happy with the speed of our service. Providing a quick and efficient experience is something we always strive for.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
Very good
Very good, repaired my mobile screen, which I'm currently using to type this review.
April 25, 2026
Unprompted review
Reply from TMT First
Hi there, Matt.
Thank you for your great review!
We’re really pleased to hear that your mobile screen repair was a success, and even better that you’re already putting it to good use! It’s always rewarding to know our repairs make a real difference.
We appreciate your feedback and are here if you need anything in the future.
Kind regards,
Owen
Samsung Watch 8 had battery charging…
Samsung Watch 8 had battery charging issues, was picked up, fixed and sent back within a week. Amazeballs!
April 24, 2026
Unprompted review
Reply from TMT First
Hi there, Greg.
Thank you for your fantastic review!
We’re delighted to hear that your Samsung Watch 8 was repaired and returned to you so quickly, and that you’re happy with the outcome. It’s great to know the collection, repair, and return process all went smoothly within the week.
Your feedback is truly appreciated, and we’re always here if you need any further assistance.
Kind regards,
Owen
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