TMT First Reviews 2,818

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,044 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficiency of the service, highlighting the quick turnaround for repairs and replacements. Many people appreciate the clear and frequent communication throughout the process, from pickup to delivery, ensuring they are always informed about the status of their device. The delivery service is often commended for its reliability and speed, with devices being returned promptly and in excellent condition, often looking brand new. However, some customers also noted issues with the product itself, particularly concerning battery life and screen durability, which sometimes led to repeated repairs or replacements. A few other people also felt that the diagnostic process was not always thorough, leading to unresolved problems or devices being returned with the same fault.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the fast, efficient, and... See more

Product

People report ambiguous experiences with product. Many customers express satisfaction with the repair... See more

Delivery service

Users describe positive interactions with delivery services, often highlighting the speed and efficiency of... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction with repairs,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick turnaround and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant express how easy my experience was a courier picked up my phone at an arranged time i was able to log into a web site which kept me up to date what the status of my repair was. I was informed... See more

Company replied

Rated 5 out of 5 stars

My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... See more

Company replied

Rated 5 out of 5 stars

Very impressed with speed of service, communication and the manner in which my phone enquiries were handled. Very much in contrast to cobtacting samsung who TMT work on behalf of. Despatched ring on... See more

Company replied

Rated 5 out of 5 stars

Excellent service! I sent them my Samsung ring on Thursday and I got a replacement back on Sunday. Works perfectly fine and I was kept informed about every step. Great service, highly recommended them... See more

Company replied


Company details

  1. Phone Repair Service

Information provided by various external sources

We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Smooth process

Smooth process, collection repair returned while been informed all the time.

April 27, 2026
TMT First logo

Reply from TMT First

Hi there, Col.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience here with us at TMT First.

Kind regards
Owen

Rated 5 out of 5 stars

Very easy to talk to

Very easy to talk to, helpful, informative. Kept updated about the repair, collected and returned quickly.

May 1, 2026
TMT First logo

Reply from TMT First

Hi there, Heather.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience here with us at TMT First.

Kind regards
Owen

Rated 5 out of 5 stars

Great communication and service

Great communication and service. Samsung ring came back like new and perfectly packaged. Quick turnaround and kept updated regularly throughout the process

May 7, 2026
Unprompted review
TMT First logo

Reply from TMT First

Hi there, Sarah.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience here with us at TMT First.

Kind regards
Owen

Rated 5 out of 5 stars

Repair of my samsung bud 3pro was… lovely

Repair of my samsung bud 3pro was timely. Earbuds was replaced and sent back seamlessly. Proper communication via email was maintained by the company all through the period of repair and return.

May 1, 2026
Unprompted review
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Reply from TMT First

Hi there, Michael.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience here with us at TMT First.

Kind regards
Owen

Rated 5 out of 5 stars

job done

fast, reliable and most important job done

May 4, 2026
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Reply from TMT First

Hi there, Aivaras.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience here with us at TMT First.

Kind regards
Owen

Rated 5 out of 5 stars

I’m very happy with the mobile repair…

I’m very happy with the mobile repair service and the fast delivery.
I would love to give double 5-star ratings for everything.

Thank you once again for the excellent service

May 8, 2026
Unprompted review
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Reply from TMT First

Hi there, Sachin.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience here with us at TMT First.

Kind regards
Owen

Rated 5 out of 5 stars

Found a fault but due to a delay caused…

Found a fault but due to a delay caused by the courier taking the item to the wrong hub/ having to locate, they replaced the item rather than taking longer to fix.

May 7, 2026
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Reply from TMT First

Hi there, Rachel.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience here with us at TMT First.

Kind regards
Owen

Rated 5 out of 5 stars

Good service and good communication

Good service and good communication, can you ask for more

April 30, 2026
TMT First logo

Reply from TMT First

Hi there, Steven.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience with us here at TMT First.

Kind regards
Owen

Rated 5 out of 5 stars

Best costumer service 👌

Best costumer service 👌

April 26, 2026
TMT First logo

Reply from TMT First

Hi there, Rares.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience here with us at TMT First.

Kind regards
Owen

Rated 5 out of 5 stars

Effortless on my part 100% information…

Effortless on my part 100% information from start to finish now higher honour I could give

May 1, 2026
Unprompted review
TMT First logo

Reply from TMT First

Hi there, Michael.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience with us at TMT First.

Kind regards
Owen

Rated 5 out of 5 stars

Phone repair

Quick, amazing work. I will recommend it to whoever needs it. I've got my repaired phone back in less than 4 days. Thank you so much, I'm more than happy for your service 💛

April 28, 2026
Unprompted review
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Reply from TMT First

Hi there, Ewa.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience with us at TMT First.

Kind regards
Owen

Rated 5 out of 5 stars

Smooth Operation

The collection, fix and delivery back to me was phenomenally quick.
My phone is now working perfectly and I hope it continues like this.
In any case, with TMT available to fix I don't have any worries !!

April 29, 2026
Unprompted review
TMT First logo

Reply from TMT First

Hi there, Ivan.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience with us at TMT First.

Kind regards
Owen

Rated 1 out of 5 stars

It's still not working

It's still not working wont charge or play sound

May 2, 2026
Unprompted review
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Reply from TMT First

Hi there, Jess.

Thank you for leaving feedback.

Can you please provide your service order number that begins with 42?

Once we have this, we can help and advise further.

Kind regards
Owen

Rated 1 out of 5 stars

Sent my phone in A1 condition I have…

Sent my phone in A1 condition I have photos time and location stamped upon placing in the packaging no marks or scratches on the phone phone arrived 3 days later damaged large scratches a dint in the screen I asked for proof the packing arrived in good condition the evidence was refused to be sent to me
facts are phone left in perfect condition I took photos to protect myself my evidence was dismissed a £800 repair bill was created 3 weeks later my phone came back not repaired in a worst state then I sent it in Samsung wont support im not going to have to raise a Ombudsman case and take legal advise

do not sent your phone to this repair centre look at all the horror stories well documented online im not the first and wont be the last absolute Criminals

The service is poor to say the least make sure to take photos of your devise to protect yourself

April 1, 2026
Unprompted review
TMT First logo

Reply from TMT First

Hi there, Kev.

Thank you for leaving feedback.

Can you please provide your service order number that begins with 42?

Once we have this, we can help and advise further.

Kind regards
Owen

Rated 5 out of 5 stars

Phone was repaired and back to me…

Phone was repaired and back to me within a week, good communication at each step of the way.

April 28, 2026
Unprompted review
TMT First logo

Reply from TMT First

Hi there, Emma.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience with us at TMT First.

Kind regards
Owen

Rated 5 out of 5 stars

Great customer service

Great customer service. I was guided through the entire process and provided with clear, easy-to-follow instructions. They even arranged for my phone to be collected from my workplace, which was incredibly convenient.

Just a few days later, the device was repaired and returned to me in perfect condition.

Excellent service — thank you!

May 1, 2026
Unprompted review
TMT First logo

Reply from TMT First

Hi there,Sian.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience with us at TMT First.

Kind regards
Owen

Rated 5 out of 5 stars

Fast and efficient repair

Fast and efficient repair. I was kept informed throughout the entire process from picking up my device and returning it to me. Prices are shown on website so you know how much your repair will probably cost. Start to finish was 5 days. I would use them again

April 28, 2026
Unprompted review
TMT First logo

Reply from TMT First

Hi there, Tracy.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience with us at TMT First.

Kind regards
Owen

Rated 1 out of 5 stars

Avoid this company at all cost

Avoid this company at all cost . They Had my phone for over a week to now say they cant replace the screen protector because its a scratch on the oled screen and quoted £390 odd 🤣🤣 samsung is currently investigating this scam they pulling of .

But hear me out ,the screen scratch is on the oled screen but NOT ON THE SCREEN PROTECTOR make that make sense guys . Don't let them scam you , im currently taking this through small claims court

May 1, 2026
Unprompted review
TMT First logo

Reply from TMT First

Hi there, Robbie.

Thank you for leaving feedback.

We are sorry to hear that you are not happy with the engineers inspection carried out against your device.

Please be advised that as your device shows signs of external damage this would not be covered by the warranty set in place by Samsung.

Kind regards
Owen

Rated 5 out of 5 stars

My Samsung flip 6 has a black dot on…

My Samsung flip 6 has a black dot on the screen near the left side hinge. I sent the mobile to Samsung repair. I got it within a week and it works better now. Much appreciated.

May 1, 2026
TMT First logo

Reply from TMT First

Hi there, Kiran.

Thank you for leaving feedback.

We are thrilled to hear that you had a great experience with us at TMT First.

Kind regards
Owen

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