TNT UK  Reviews 

I ordered a refurbished phone from Backmarket. The courier is TNT. My order is marked as delivered but I can see that it has been delivered in Birmingham when I live in Scotland. It shows the correct delivery address on the order so not sure how they messed this up so badly. Tried getting in touch with customer service but cant get ahold of a human! The machine on the other side of the call is no help and won’t even accept my tracking number!

This is the 'up to date' tracking information for a parcel that was 'expedited' to have arrived on the 25th june. It's still not been delivered.

They tell me they have **escalated the matter to our internal specialist team**

Need I say more about this company?????

08/07/2026, 18:49 Stansted Shipment arrived at connection point
08/07/2026, 16:58 Stansted Shipment in transit
08/07/2026, 04:33 Stansted Shipment arrived at TNT location
07/07/2026, 23:18 Stansted Shipment in transit
07/07/2026, 16:46 Stansted Shipment arrived at connection point
07/07/2026, 04:32 Stansted Shipment arrived at TNT location
06/07/2026, 22:53 Stansted Shipment in transit
06/07/2026, 22:48 Stansted Shipment arrived at connection point
06/07/2026, 22:07 Stansted Shipment in transit
06/07/2026, 15:49 Stansted Shipment arrived at connection point
06/07/2026, 13:35 Customs has released the goods
06/07/2026, 12:24 Customs has released the goods
06/07/2026, 04:12 Stansted Shipment arrived at TNT location
05/07/2026, 13:29 Stansted Shipment in transit
04/07/2026, 23:51 Stansted Shipment arrived at connection point
04/07/2026, 21:13 Roissy Charles De Gaulle Shipment in transit
04/07/2026, 19:42 Stansted Shipment in transit
04/07/2026, 19:39 Stansted Shipment arrived at connection point
04/07/2026, 16:05 Roissy Charles De Gaulle Shipment in transit
04/07/2026, 03:40 Roissy Charles De Gaulle Shipment arrived at connection point
04/07/2026, 03:05 Roissy Charles De Gaulle There's been a delay but we're working hard to deliver on time
04/07/2026, 03:04 Roissy Charles De Gaulle Shipment in transit
04/07/2026, 03:00 Roissy Charles De Gaulle Shipment arrived at connection point
03/07/2026, 23:28 Stansted Shipment in transit
03/07/2026, 23:53 Foronda Shipment in transit
03/07/2026, 20:58 Porto Shipment in transit
03/07/2026, 20:39 Porto Shipment arrived at connection point
03/07/2026, 20:39 Maia Shipment in transit
03/07/2026, 20:12 Maia Shipment in transit
03/07/2026, 17:31 Stansted Shipment in transit
03/07/2026, 17:13 Maia Shipment in transit
02/07/2026, 23:21 Stansted Shipment in transit
02/07/2026, 22:40 Quinchaes Shipment collected from collection address
02/07/2026, 17:14 Stansted Shipment arrived at connection point
02/07/2026, 04:16 Stansted There's been a delay but we're working hard to deliver on time
02/07/2026, 03:37 Roissy Charles De Gaulle Shipment in transit
02/07/2026, 01:21 Roissy Charles De Gaulle Shipment arrived at connection point
01/07/2026, 21:50 Quinchaes Shipment collected from collection address
26/06/2026, 16:33 Customs has released the goods
22/06/2026, 23:30 Held awaiting customs clearance. We have no influence on this process.
22/06/2026, 23:00 Maia Shipment in transit
22/06/2026, 21:56 Quinchaes Shipment collected from collection address
22/06/2026, 23:00 Fedex There's been a delay but we're working hard to deliver on time

Literally a Logistics company that is clueless. Shocking Service and dont even know how to move parcels. Spent 6 days asking why a parcel had not moved. Only to be told they hadnt passed on the relevant paperwork.

TNT are a shambles. Should rebrand EVRI. Would be quite fitting for the service.

I'm currently waiting for TNT to collect a parcel from my home address, this has been rebooked TWICE and both times no one has attempted to collect anything but yet on the tracking it states it has. The customer service team haven't helped at all, found it really difficult to even reach them as you have to talk to AI before!!!!

Do yourself a favour , dont even bother reading the reviews here just AVOID TNT .DO NOT USE TNT !!!

Please stop using this service don't allow them to charge for champions league final next season its been free in UK since the 1990s as football used to be mainly for the poor (working class) it seems to just be about profit and ripping off their supporters. America and the Arabs have destroyed the English league

Worst delivery experience I have ever had. It took them 11 days to try to deliver a part and they did not manage to do that. Never called, their tracking system gives wrong information and their client service is useless.

After a previous failed pick up the company that I was returning a gearbox to, organised the pick up and delivery.
I had to phone the garage to find out if gearbox had been picked up, nothing from TNT. The tracking did eventually show it had been picked up but that is as far as it goes.
I will have to phone gearbox company to find out if it was delivered, two weeks after it should have arrived.
Nothing but hassle. Let’s see if a name change makes any difference!!

Absolutely worst courier company ever. They write fake status updates that they didn't find receiver at home and they have contacted me . Both full lies. Absolute shambles. Customer service also lies.

Awful company, expecting a delivery before midday today. Tracking showing as delivered, but showing delivered to an address (same first line of my address) but in a completely different county to mine 😂! Couldn’t be more useless if they tried.

If I could leave 0 stars that would be my choice. Dreadful company. Called on Monday at 9:30 and arranged a shipment to China. I was promised the parcel would be collected by 4:30pm. By 5:30 no one had shown up. I called again, was given another collection reference and promised that the parcel would be collected by 11am this morning. I’ve now called 4 times - still no collection and get a different story from each completely disinterested representative I speak to. Not one of them makes me think they give a monkeys and I don’t trust a word they’re telling me. Complete waste of time and still no closer to shipping this damn parcel. Really disgusted that they’re allowed to operate in such an unprofessional and unhelpful manner.

It is the only rugby union sports program to show endless shots of coaches and crowd while the game is on and the pundits talking over each other it's so bad I turn the sound off while it's on it is abysmal coverage

Terrible service the driver that delivers my items from my company has probably the worst attitude I have ever seen, If you don’t like your job then leave !! I hate it when he comes have told TNT to fire this guy as as a representative of the company is letting you down, I have now switched to sending my business post to UPS who’s drivers are polite and service overall is better

Absolutely, 100% mind- blowingly poor. I had a parcel to send to Southampton. It took nearly 2weeks to be collected. I phoned the customer ‘support’ line nearly daily, every excuse under the sun was offered, my case was ‘escalated to higher management’ apparently? Yet the parcel sat where it was.. shocking. Disappointed & disgusted. Useless..

Awful, slow, painful. Had my parcel since the 13th Feb (now 26th!) Shocking, slow service.

Driver leaves my parcels on my doorstep. No attempt to ring doorbell or card? I live on a street in the middle of the city only a matter of time before my parcels are stolen as my doorstep is in clear view of the kerbside.

Trying to get hold of a human to ask whats going on with a package was infuriating, I finally managed by ringing the number and saying i wanted to open an account but had trouble doing it online, the nice lady then helped me out.

It turned out it was stuck in customs in dartford for days and days, and needed a commercial invoice, but they didn't tell me or anyone else about this. So i don't know where they thought it was going to come from!

Waiting for parcel status out for delivery before 6 pm. Stayed in all day and nothing arrived .
The next day they said parcel had just arrived at despatch centre and guess what out for delivery before 6 pm.
Appalling service they need a DPD app telling you what number you are on delivery and estimated time of arrival . As they get closer times updated giving you that window for delivery . If I find out TNT are delivering a parcel I would cancel the order .

I wouldn't let TNT deeside deliver a letter to my neighbour... Absolutely awful service, the drivers were helpful as for office abysmal !! 3 Missed delivery days .. one couldn't be bothered finding the package although I paid for next day delivery and it was there , the other two pure incompetence . I suggest don't order from a company that uses TNT
.

Rubbish quality.. blurry image on my TV!.. all other streaming channels are fine. It’s because they’re saving money on the quality of the feed!!! Will cancel subscription for sure!..