Toad Hall Cottages Reviews 235

We made a last minute booking. My enquiry was dealt with very quickly, efficiently and all with a helpful, friendly manner. Great experience, would definately book again.

Lots of lovely properties in the south west, all of a good standard. Booked easily on line, website is easy to use with suitable filters. Given lots of information about the property and surrounding area, attractions, pubs and restaurants. Quick to reply to any queries, either by email or phone.
My new go to company for booking cottages !

Always good to deal with as they give accurate descriptions and excellent photos of each property available.
Easy to book and they keep you in touch with arrival details etc as you go along .
None better.

We loved our time at white cottage. The house is great, really comfortable beds and spacious lounge, dining and kitchen area. People had mentioned road noise but we found it really quiet and peaceful. It’s a brilliant location and great if you have dogs - nearest beaches are all dog friendly. Also fab walks minutes from the house. Toad hall as good as ever - thank you

Toad Hall Cottages are always great to deal with, professional and friendly service, helpful with any queries.

We had a great time in Lyme Regis & found the accommodation very comfortable. We did need to contact Toad Hall about a technical problem & within 30 minutes Joe the maintenance man arrived. What a super team & Joe is a great advertisement for the company. Looking forward to returning.

Very helpful staff, good variety of cottages etc.

Toadhall cottages do not print all review’s especially if you write anything negatively. Even though it is your experience and opinion they quoted the following to me via email when I questioned why my review had not been printed -

Two of my colleagues, who use the cliff/coastal path to the beach on a regular basis, reviewed your comments, and feel that it was not reflective of the current situation. In addition the drive is as advertised. Feedback from other guests don't illustrate your concerns either; it was therefore considered to be inaccurate.

For these reasons your review was removed from our website pages.

We attempt to publish any review that we receive including negative ones. However, there are sometimes reasons that we cannot publish a review. One of these is that we believe it to be ...
Factually incorrect- we will remove until all facts are agreed
Abusive or unintelligible
Slanderous or defamatory
Unproven or unsubstantiated claims
All of the reviews that we post are from real customers that have stayed at the property.

I hope this help you understand why we didn't publish the review.

In short I advised them - Photographs not representative of current situation ie cottage is overlooked by other properties that have been underpinned (steel rods into the cliff held together with a net) to stop further erosion.
Very difficult to access beach from property without climbing over rocks. Gate is no Longer there. Bottom wire of fence is missing and therefore not enclosed for dogs.
Old coastal path stops at property. We had several People ask us the way.
The drive is extremely dangerous in wet weather. We got stuck on the rising hairpin bend and skidded. Dreadful experience.

the accomadation had everything we needed and was clean and tidy. Peaceful area.

The Exchange is a beautiful property, very well maintained and so clean. The views are just stunning. Huge bedrooms and lovely kitchen, with great furniture in the living room too, and the picture perfect window lets so much light in. We truly loved our stay here and hope to return. Thank you to the owners and Toad Hall.

Excellent company to deal with, have booked with other companies I always return to Toad Hall Cottages. Booking is straightforward and an easy site to navigate but what I like best is the standard of the accommodation available through them, always of the highest standards, comfort and cleanliness. Would highly recommend them!

We had a bad holiday let elsewhere and Toad Hall
Helped us to
Move to
One of their properties and it was lovely. Thank you

Toad Hall Cottages are an excellent company to work with. They reply to emails immediately and are always there to help. It is always possible to speak to an actual person not a pre recorded voice and the call always goes straight through to a person. I cannot recommend them too highly

Lovely cottage, great location and view of the harbour from the bedroom. Bathroom very small, would be very difficult to use for larger guests or people with mobility difficulties and the upper floors were damp which affected our clothes and bedding. If the problems with the damp were fixed and some other small DiY work done, it would be perfect, but our stay in the cottage was slightly disappointing but the village and hostilities were amazing. Be aware of parking for unloading and loading when arriving and departing, this needs careful planning as not easy, especially if you have mobility problems or large amounts of luggage due to no parking in the village at all!

We have found that Toad Hall cottages are the best company to book our holiday with .. The staff are always very helpful and polite ..
Excellent choice of properties to choose from ..

Our rental property was perfectly located, presented, furnished and equipped. Spacious private, secure and undercover parking was excellent. The house was right on the edge of town and the quay so everything we needed was a short walk away. Balcony was a great place from which to people-watch and rear terrace an afternoon sun-trap.

Wonderful stay at Bluebell Cottage. It had everything you could possibly need. A wonderful garden in the sunshine, and a cosy wood burner for the colder evenings. Would highly recommend and we will be returning. Perfect for those with pooches.

This is my second time booking through ToadHall Cottages and each time has been seamless. Their office in Kingsbridge is extremely helpful

Cottage was lovely and well maintained. But was missing several basic items. But for £1000 not to even arrange a pint of milk for our arrival was pretty mean. And then we found they were advertising weeks either side with 20% off and there had been no mention of any sort of reflection on our booking.

And the final kicker is that they removed my review of the cottage.

Clearly they have a policy to remove any negative feedback to maintain their bubble of perfection. So I'd suggest you don't trust their reviews and I won't be using them again a

If you're reading this Toad Hall, I'd recommend you consult with Aspects in Cornwall - they are extremely good and charge reasonable prices as well.

Our accommodation was fantastic and even better in reality. Clean and well equipped. As keen cooks the kitchen had everything needed. Some milk on arrival would have been handy for people needing a cuppa after a long journey - but that's being picky!

I always book with Toad Hall cottages for British (more specifically South Devon) stays and have done for many years. Trustworthy, reliable and local business, well organised, with no hidden extra costs. Photos of the properties seem accurate, descriptions and property details also very reliable. Easy to arrange property bookings online without assistance, but you are safe in the knowledge that the offices/staff are there if you need extra help or guidance.