Tobaccostock Reviews 232

I had a tricky shipping situation due to a mail forward order with the post office. I gave special instructions to TS (which they followed to the letter), and they got in in contact with me the minute... See more

Been ordering for years now. Made a mistake when selecting my "tubes" online. Ordered regular size instead of my normal 100's. Called and customer service was excellent. They made the correction neede... See more

There was one small mishap where I had an order shipped to my father-in-law place it never got there but all my orders have arrived at my place.they were very professional and got the mishap fixed fas... See more

Anna answered me right away. She was patient with my lack of knowledge concerning sending pictures online. My refund for damaged tubes was almost right away. Thank you for fantastic customer service.

My order was lost by USPS in the last big snow/ice storm of 2026 (not a big surprise). I purchased the insurance for the order (nyvidium?) Tobacco Stock immediately made up the order. Excellent cust s... See more

I order 3 to 4 boxes of cigars every single month. I've always got my delivery. I've always had nothing but great experience. One time I got the wrong delivery and they did more than make it right. G... See more

They messed up my first order and my previous review reflected that. After the initial difficulty reaching them, they handle the reship promptly and got my missing items to me. Very happy to order cig... See more

We have used this company for a few years now & I must say their company is great to deal with. Prices are very good & service is excellent. One time we were having trouble with an order so I called &... See more

Ive been dealing with them for years and when there was an issue with a product one out dozens of times it is understandable. They responded quickly and resolved the issue equally as quickly. They pro... See more

My package was lost and they were great at helping me investigate the situation and even offered me either a refund or reshipment. This is the first time it happened to me and I’ve been ordering from... See more

i have been a loyal customer for over 3 years have orderded alot during this time,,they always ship on time or if they have an issue with an item, they email me or call me to disscuss the issue pro... See more

I have ordered from Tabacco Stock each month for over a year now. I quit using my previous organization because their dedication to customer service was not acceptable to me. I order from Tabacco Stoc... See more

I have been ordering with Tobacco Stock for a number of years and have yet to be disappointed. When a minor issue popped up regarding discount codes, they quickly resolved the issue without hesitation... See more

I had an issue with the freshness of my cigars, and when I informed customer service, Rachel immediately went above and beyond in helping me. I was issued a full refund! Thanks Rachel!

I've been using their products for years and anytime I have reached out to customer service, I received a response promptly and accurately. Great business!

Delivery on my first order was fast right to my front door. And the customer service is amazing. Had a problem reached out had an answer within hours. Thanks again Tabaccostock

Your customer service is terrible, blaming the customer for lost, damaged, or stolen order. The protection policy is a joke!!! This is my 1st problem with the company & I will never use tobacco stoc... See more

I suspect that all shipping is via USPS, no matter the price point. My last order took 3 weeks. In part I blame USPS, but these fools reflected no pickup to ship for 1 week on their site. They actual... See more

False advertising shipoing options are all the same no matter if you spend extra for quicker shipping. All they will do is print your label and then ship it a week later all shipping optiions are the... See more

Many thanks to the staff at Tobacco Stock!! I recently placed an order that was messed up in every way; they corrected in a very kind, professional manner. Thank you again!!

After placing my substitute order, was informed my preferred cigar was back in stock. They cheerfully changed my order. Very happy camper!

Great purchasing experience. I shipped to the wrong address initially and sent an email to correct it. They promptly changed the shipping address. Thank you!

I got a quick response and immediate help when I accidentally ordered the wrong item, they swapped it out immediately for the right one. Friendly customer service as well.

What made my experience great was the customer support!! I was able to cancel my order and they were able to process that promptly! 5 stars for sure thank you

I put my order in around the beginning of the month and I am supposed to receive it in the middle of the month, not very good business...I don't want to go to anyone else, I like this company, but the... See more

(Rachel) made the order process simple. I told her what I wanted, she placed the order, and less then a week later it showed up in perfect condition. Thank you to Rachel and Tobacco Stock. I SAV... See more

I accidentally ordered the wrong product and received a refund. The refund is very quick. Then I ordered the correct product and it came to my doorstep extremely fast thank you.

Tobacco Stock staff are always quick to address questions and provide support for my order concerns!

Had address mix up and was fixed with one email to them. Great place to do business. Also had some damaged tubs on a order sent picture got a refund. Super nice to work with.

Super happy with 8 boxes of Chocolate Backwoods. Cigars were nice and fresh. Easy to roll up your favorite strain.

I had a mix up on my end and I was amazed at the quick response to help me resolve my mistake. They truly went above and beyond. Very professional and nice.

If there is a problem with shipment or just asking about tracking, everyone is very helpful.

Package never arrived, No refund Issued. Customer service is absolutely no help. Do not order from Tabacostock. 50/50 chance at best of getting your package and not ripped off.

I've recieved 4 shipments from TOBACCO STOCK. The prices are very good, the delivery's usualy come EARLY. Whats not to like. 👍👍

Customer service is amazing.I had a mishap in one of my many orders.The issue was taken care of without a hassle. Thank you!!

great customer service and great prices! will very much use them in the future probably once a month!

What can I say other than I'm impressed with how fast I received my first order ordered from here the first time was a little hesitant about trying something new but I'm glad I did I'll have to adjust... See more

Good selection and fair prices. Customer service was good too.

I ordered a carton of Cheyenne flow flavored which was $17.99 and they had the nerve to charge me $19.99 for shipping to Phoenix, Arizona. I avoided this exact same order from another company many t... See more

Tobaccostock has GREAT customer service. They respond immediately, keep you updated and follow up until the issue is completely resolved. Impressive

Been getting my orders faster and love that!! They always have what I need!!

I love the customer service and the amazing prices.

I love this company. I know I need to quit smoking, but while I work on that, I save a lot of money on these products.

always very fast, and never delivery issues .Thanks !!!!

Always easy to order, price is good. I have no issues with TS

Best prices online, products & fast shipping!

Great people!!!!! Easy to work with, oolite and freindly, Sofie and Alex are awesome

Love their products and good delivery! Great value as well!

Lack of customer service skills they do not want their insurance that they make you pay for it in case something goes wrong with the product? The person you email is the same person you talk to on the... See more

I have ordered from this company many times with no issues. My last order on 8-4 has had nothing but issues. Order sat for 3 days before being filled. Was advised on 8-7 it was shipped except shipping... See more

I placed an order on July 25 no updates for a week. Then finally a message saying out of stock. They contacted me 2 days later to tell me I had to change order then I did Then they said they found... See more

Sent only one box of cigars instead of the 2 boxes that I ordered. They don't answer the phone nor do they respond to email. Stick with better vendors is my recommendation. I will be initiating a disp... See more