Tokyo-Tiger Reviews 1,641

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,108 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, highlighting the good fabrics, superb finishing, and high-quality prints that wash well and maintain their appearance. Many appreciate the unique and cool designs, often receiving compliments when wearing the items. The customer service is frequently described as helpful, reactive, and efficient, with specific mentions of quick problem resolution and good communication regarding orders and delivery. Reviewers also note that delivery is often quick and smooth, with some expressing pleasant surprise at the speed. However, some people mentioned issues with sizing, finding that items run small and recommending ordering one or two sizes up, especially for women's and mesh jersey items. A few other people also felt that the material could sometimes feel thin or plasticky, and some experienced problems with stitching or prints fading after washing. There were also occasional concerns about communication gaps and delayed deliveries for some orders.

What people talk about most

Product

Clients share positive opinions on product quality, often praising the good quality fabrics, prints, and... See more

Quality

Customers consistently note positive experiences with quality, praising the perfect quality, good quality for... See more

Order

People report ambiguous experiences with their orders, with some customers praising perfect quality, quick... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting overall... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the prompt, courteous, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Positive points : - great choice of designs - good quality fabrics - fast shipping. I’ve been positively surprised. - customer service reactive and really willing to help. A big thumbs up to M... See more

Company replied

Rated 4 out of 5 stars

Designs are cool and I found the fit to be best if you go one up from what you normally wear. Material is light and airier than what I would normally find for mesh shirts purchased at local retail. Ov... See more

Company replied

Rated 3 out of 5 stars

The designs look great but I don’t love the stiff plasticky feel of them. The t-shirts are reasonable quality, soft though a little thin. Website design could be better. It would be much easier if... See more

Company replied

Rated 3 out of 5 stars

I'm a bit disappointed with the material and finish of this cardigan, especially for the price. It's poorly stitched and constructed, the bands the buttons are on a raw, wonky, and badly stitched. It... See more

Company replied


Company details

Written by the company

Satisfy everyone's love of Japanese culture Tokyo-Tiger brings Japanese culture to your doorstep,no matter where you are in the word.It offers a wide selection of beautiful Japanese-styled design that bring honor to all who wear it.The styles from Japan are probably the most popular for graphic clothing. Our mission is to create impressive, unique designs that bring pride and happiness in owning them. No matter if you are a fan of game and food or something more traditional like the Ukiyo-e, you can always find something you like. Offering you things that only the Japanese aesthetic has the power to create.A collection where we wanted to mix all that Japan can offer us in terms of unique things. Between culture or art, any fan of Japanese styles will be able to find a graphic tshirts that suits them. By offering you quality products, affordable shipping and impeccable service, we want to help you discover Japan and its unique culture. Thank you for choosing Tokyo-Tiger. We appreciate your support and hope you enjoy our products as much as we enjoy creating them.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Amazing quality

Fast delivery, the T-shirt is amazing quality and fit and I love the colour .

May 4, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much! We're thrilled to hear you love the quality, fit, and color—and that your T-shirt arrived quickly too! 😊👕✨

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

My shirt is better than expected

My shirt is better than expected. I originally ordered a Medium and when I realized my mistake customer services promptly changed to XS with no problems. I’m 5’2” about 110 lbs and the XS fits slightly oversized which is what I wanted. I recommend Tokyo Tiger for their original designs and cool style. I love my shirt.

May 1, 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your wonderful review! 😊
We’re thrilled your shirt exceeded expectations—and that our team could quickly help switch your size to the perfect fit. At 5’2” and 110 lbs, an XS giving you that slightly oversized look is exactly what we love to hear!
Thanks for recommending Tokyo Tiger and for celebrating our original designs with us. We’re so glad you love your shirt—it was made for someone just as cool as you! 💥👕

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

I find your service impeccable

I find your service impeccable. You always answer my mail and give good infos on the process of the delivery
I hope you will keep op on theses infos they are reassuring for me
Tnk u agaiand keep up the good work 🙏👌

May 2, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your warm and lovely words! 🙏👌
We’re incredibly happy to hear you find our service impeccable. It’s always our priority to reply to your messages promptly and keep you updated with clear delivery information, so you can shop with total peace of mind.
We will definitely keep up this great work and continue offering detailed, reassuring updates for every order.
Thanks again for your kind support, we truly appreciate you!
Best regards,
Tokyo-Tiger Customer Service Team

Rated 1 out of 5 stars

Ordered 5 shirts in 3XL. AliExpress on £5 delivered 🤦‍♂️

Ordered 5 shirts in 3XL. Then I remembered I bought 5XL from NerdyWave (fantastic company) recently and that fitted perfect. I contacted Tokyo-Tiger to change size to 5XL but some was maximum at 3XL, which was fine. At first they said they couldn’t change it and weren’t very helpful. Then they said they could change two to 5XL after I explained their own website said changes could be made in first 24 hours!!

Tonight I went on AliExpress and found the same shirts at £5 each and order more from there instead. Buyer beware, I guess I bought before I did my research 🧐

May 1, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

We sincerely apologize for the unsatisfactory experience you had with our size adjustment service, and for the lack of helpful support at the beginning of your request—this was not the standard service we strive to provide.
We totally understand your frustration, especially after you clearly referenced our 24-hour order adjustment policy to update your sizes. We truly regret we could only partially accommodate your request for 5XL sizing and caused you unnecessary trouble.
We appreciate you taking the time to share your honest feedback. We will review our order modification process and train our team to handle similar requests more flexibly and professionally moving forward.
Again, we are deeply sorry for the disappointment we’ve brought you.
Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Shipping came as per expected dated

Shipping came as per expected dated. Good quality product at a great price too. Excellent

April 17, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you for your wonderful review!We’re thrilled your order arrived on the expected date, and that you’re happy with the great quality and affordable price.We truly appreciate your lovely support, and we hope to serve you again soon 😊
Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Great products really good customer…

Great products really good customer service which is very responsive when you ask them questions through WhatsApp. The only one problem I've had was my last delivery was left in a place where it could have been stolen and fortunately my neighbour saw the package and saved it for me so I would request that you make sure that the delivery is right to my front door and not left in a public area where anybody can access it.

April 16, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your honest and detailed review!
We’re truly delighted to hear you love our products and appreciate our responsive WhatsApp customer support.
We are very sorry to know your last parcel was left in an unsafe public area. That must have been worrying, and we’re so grateful your neighbor kindly kept it safe for you.We fully understand your concern, and we will strictly remind our delivery partners to leave packages directly at your front door and avoid unattended public places, to prevent loss or theft.
Your valuable feedback is really important for us to improve our delivery service. Thank you again for your kindness and support.

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Absolutely love my jerseys

Absolutely love my jerseys, so soft and light weight. The designs are amazing. Very impressed

May 1, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your lovely feedback!We’re thrilled you absolutely love your jerseys — we’re so happy they feel soft, lightweight and that you adore the unique designs.Your kind words mean the world to us, and we can’t wait to welcome you back soon 💛
Best regards,
Tokyo-Tiger Customer Service Team

Rated 3 out of 5 stars

Delivery is far to slow

Delivery is far to slow

April 29, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

We’re truly sorry for the slow delivery and the long wait that has disappointed you.
We have noted your feedback, and we will keep optimizing our shipping process to improve delivery efficiency.Our team will reach out to you to check your logistics status and assist you further. Thank you for your understanding.
Best regards,
Tokyo-Tiger Customer Service Team

Rated 1 out of 5 stars

Very disappointed with my purchase

Very disappointed with my purchase. I paid 40 euros for a cardigan which is of bad quality. I am shocked, how can they exploit people like this with posting beautiful picture and sending them poor quality products. Please dont get scammed. Do not buy any thing from his brand.

April 29, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,


We are truly sorry to hear about your disappointing experience with the cardigan and for letting you down in this way. This is absolutely not the standard we aim for.
We have now located your order and will contact you via email shortly to look into the quality issue carefully. We will work with you to offer a proper resolution and make things right.
We sincerely apologize again for the inconvenience and frustration this has caused you.
Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Great Quality & Excellent Customer Service

The items are all great quality and the VIP WhatsApp service which trouble shoots allows you to contact someone directly with no waiting on a phone or for an email. The replacement service for items that aren’t correct saves returns and the staff are polite and efficient. Takaki was particularly helpful. The items wash really well and are comfortable to wear. However, please be aware that the women’s sizing does not match the unisex sizing so size up!

May 1, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for this detailed and amazing review!
We’re incredibly glad to hear you love our product quality and how well the items hold up after washing while staying comfortable to wear. It means a lot that you appreciate our VIP WhatsApp direct support, hassle-free replacement service, and our polite, efficient team. We’re especially happy Takaki could provide you with great help throughout your order.
We truly thank you for your honest reminder about the difference between women’s sizing and unisex sizing. We will update our size tips to remind all customers to size up for a better fit.
Your kind support and valuable feedback are greatly appreciated. We can’t wait to serve you again soon!
Best regards,
Tokyo-Tiger Customer Service Team

Rated 3 out of 5 stars

I received my second order

I received my second order. But I didn't receive my first. It went to my physical address and not my shipping address. Somebody said that they would contact me in 2-3 days. Never did. I would just like my refund so I can order again. Or not.

April 21, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

We’re truly sorry for the frustrating experience and the delivery address issue with your first order.
We have not located your relevant order information for now. Could you please send us your order number or registered email via private message? We will check the issue thoroughly, follow up timely, and properly handle your refund request as soon as possible.

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

High quality cotton

The t-shirts are high quality cotton with stylish designs.

March 2, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your lovely review!We’re delighted you love our high-quality cotton fabric and stylish designs.Your satisfaction is our greatest motivation, and we look forward to your next order 😊

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Great purchase

Great purchase, love the shirt, great print and quality

April 30, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your lovely feedback!We’re thrilled you love the shirt, print and overall quality.Your support means a lot to us, and we hope to see you again soon 💙

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Easy to use

Easy to use, order got to me pretty quickly, good quality 👌🏽 item. Sizes run small so order up.
Ordered 3x should've gotten a 4x. But I still loved my shirt.

April 7, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your kind feedback and honest review!We’re happy you love the shirt quality and our fast shipping.We really appreciate your helpful reminder that our sizes run small, we will optimize our size tips later.If you need any help with your next order, feel free to contact us anytime. Hope to see you again soon!
Best regards,
Tokyo-Tiger Customer Service Team

Rated 3 out of 5 stars

Caption missing from t-shirt

The T-shirt had the image on but not the wording. However, I'm still wearing it.

April 15, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

We’re so sorry there was an issue with the missing wording on your T-shirt.We’ve now located your order and will message you shortly to sort this out and offer a proper solution. Thank you for your understanding.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 4 out of 5 stars

happy

I was happy with the goods and services

April 20, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We’re so glad to hear you’re satisfied with our goods and services✨. Your positive feedback is greatly appreciated💛.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 5 out of 5 stars

Love the quality

Love the quality

April 24, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We’re so glad to hear you’re satisfied with our goods and services✨. Your positive feedback is greatly appreciated💛.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 5 out of 5 stars

When the order went wrong, Tokyo Tiger made it right

Excellent service and beautiful designs. Initially I gave a 3 star review as the t-shirts I ordered arrived and were far too big for the children. They fit the children's mother. I loved the designs but the sizing was wrong. I said so in the review and Tokyo Tiger contacted me immediately. They offered to replace the t-shirts or give me a full refund. Very impressed with the response. I went with the replacement as I really like the designs and so do the children. They arrived and they're absolutely perfect. I love the t-shirts but I'm even more impressed with the service. I simply didn't expect that kind of attention and follow up with an online store.

April 22, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We are truly sorry for the unpleasant experience you’ve had😔. We feel terrible about the incorrect sizing and fragile fabric that caused the shirt to rip, especially for your little ones💔. We greatly appreciate your praise for our cute designs and will improve our sizing standard and material quality actively. Please contact support@tokyo-tiger.com with your order details📩, and we will solve this problem for you properly.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 2 out of 5 stars

Ordered the white T-Shirt of the “ The…

Ordered the white T-Shirt of the “ The Great Wave off Kanagawa” The imprint on the T-Shirt was made of plastic giving it a poor quality and feel. The product comes out of China, even though it use “Tokyo-Tiger” name.

April 22, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We are deeply sorry about the disappointing print quality on your white T-shirt😔. We sincerely apologize for the uncomfortable plastic-feeling imprint and the misleading brand impression💔. Your honest feedback is highly valued, and we will improve our printing craftsmanship urgently. Please get in touch with support@tokyo-tiger.com for further assistance📩.

Best regards,
Tokyo-Tiger Customer Service Team🤗

Rated 3 out of 5 stars

Chinese incoming!!

Item of clothing are ok, nothing else. Design made me buy it but was not made aware its another Chinese import. Approx 2 weeks maybe longer. Yep clicked on link got sent to see timeline but overall it’s a bit meh🤷‍♂️. Won’t be buying again realistically.

April 10, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,
We sincerely apologize for your unsatisfactory shopping experience😔. We’re sorry about the long shipping time and your overall disappointing impression💨. Please feel free to reach out to support@tokyo-tiger.com if you need any further help or solutions📩.

Best regards,
Tokyo-Tiger Customer Service Team🤗

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