had a manufacturing issue with teats we picked up from local supermarket, resulting in baby not being able to suck any milk out. spoke to nicholas and beth and within a. few hours they’d placed an ord... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had such a lovely experience with Tommee Tippee’s customer care team. I reached out on Instagram as an expecting first time mum and Cienna and Andy were both incredibly kind, friendly and helpful fr... See more
Company replied
Purchased a Tommy tippee cooling flask which has been a lifesaver, had an issue with the lid flashing and not updating, which after contacting through live chat/email this was resolved quickly by a re... See more
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Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Reply from Tommee Tippee UK
Hi Jody,
Thank you for leaving a review of your experience ordering with us.
We are so pleased to hear you love the bundle and the delivery was good!
Best wishes,
Tommee Tippee
Florence at Tommee Tippee customer…
Florence at Tommee Tippee customer services team was excellent. She was friendly, understood the problem and gave pragmatic advice. I would certainly feel comfortable buying another Tommee Tippee product in the future due to the excellent customer service.
July 13, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rachel,
Thank you for taking the time to leave a review of your experience with Florence.
We are so pleased to hear how friendly and understanding she was when assisting with your query.
Best wishes,
Tommee Tippee
Excellent Customer Service and Fast, Friendly Support
I had a great experience with their customer service. They replied very quickly, were polite and professional throughout, and made the whole process easy.
I needed some spare parts, and they arranged the order for me without any fees. They were helpful, kept me informed, and made sure I got exactly what I needed.
Excellent customer service—I really appreciate the fast responses and friendly support. I would definitely recommend them.
July 17, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Dan,
Thank you so much for taking the time to leave a review.
We’re delighted to hear you had a positive experience with our Customer Care team. It’s great to know your enquiry was handled quickly and professionally, and that we were able to arrange the spare parts you needed with ease. Providing friendly, helpful support is something we always strive for, so it’s fantastic to hear this reflected in your experience.
Thank you for your recommendation and for choosing Tommee Tippee.
Best Wishes,
Tommee Tippee
Great customer care
Got connected to Florence for an enquiry on chat about spare parts for the double breast pump.
She was amazing, the best customer care I have had online. Our interaction was 10 mins and she sorted everything for me.
Thank you.
July 17, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Adriana,
Thank you for taking the time to leave a review of your experince with Florence.
We are so pleased to hear how amazing she was when helping you get some spare parts for your breast pump.
Best wishes,
Tommee Tippee
Brilliant customer service
I ordered two of the all season sleep bags and their baby nail file. We had previously been trying to cut our little one’s nails with clippers but found this very difficult. The nail file has been a complete game changer and I couldn’t recommend it enough.
I did experience some difficulties with the delivery of my products due to an issue with my address. I was fortunate enough to have got through to Debbie in customer service who couldn’t have been more friendly and helpful. She clearly explained what I needed to do in order to rectify my mistake and left a point of contact for me in case the issue remained unsolved. I am very grateful for Debbie’s assistance and I am very impressed with the service I received. If only all customer service could be as good as what I experienced with Debbie and Tommee Tippee. I will definitely be using the company again and would recommend highly to others.
July 15, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Eloise!
Thank you so much for taking the time to leave such wonderful feedback.
We're delighted to hear that our Parent Care Specialist, Debbie, was able to support you with your delivery. It's fantastic to know that you found Debbie to be so friendly and helpful. We'll be sure to pass on your kind words to her.
If you need any assistance in the future, please do not hesitate to get back in touch.
Warmest Wishes,
Tommee Tippee
10/10 customer service
I needed a part for my manual pump which I had bought from a pharmacy. The gentleman on the phone was extremely helpful and got that ordered for me. He was really friendly and caring, i only wish I had remembered his name to put in this review!
10/10 customer service
and its a great little pump, easy to dismantle and clean
July 17, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Natalie,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help get that spare part out to you and leave you with such a great impression.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Long wait times but overall great…
Long wait times but overall great customer service
July 17, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Georgia,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists were able to be of help, we will make sure to take on your comment about the wait time so we can look to improve our services for future.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Very helpful customer service
Great customer service- I needed a replacement part for my manual breast pump and I couldn’t find it on their website. Tayla and Cienna dealt with my query efficiently and arranged for 2 of the parts to be sent out to me at no charge. The delivery arrived within a couple of days and meant I have avoided having to buy a whole new pump! Thank you for your help.
July 14, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Zoe,
Thank you for taking time to leave your review.
It always great to hear that our Parent-Care Specialists were able to get those spare parts out to you and get you back to pumping.
We will be sure to pass along your kind words to both Tayla and Cienna.
Please do not hesitate to reach back out should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
I had a great experience with Tommee…
I had a great experience with Tommee Tippee customer service. I contacted them regarding faulty anti-colic bottle valves, and both Cienna and Izzy were incredibly helpful throughout the process. They were friendly, responsive and kept me updated every step of the way.
Even when I struggled to identify the batch code because it was so difficult to read, they were patient and worked with me to resolve the issue. My replacement valves were arranged quickly and without any hassle.
It’s refreshing to receive such efficient and caring customer service, especially as a new parent. Thank you both for making the process so easy. I would highly recommend Tommee Tippee and their customer support team.
July 16, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mekhi,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that you had such a great experience with our service and that Izzy and Cienna were so helpful.
We will make sure to pass your kind words along to them.
Please do not hesitate to contact us again in future if we can ever be of more assistance.
Best wishes,
Tommee Tippee
replacement tears after a few emails!
had a manufacturing issue with teats we picked up from local supermarket, resulting in baby not being able to suck any milk out. spoke to nicholas and beth and within a. few hours they’d placed an order for brand new ones to be sent to my address highly recommend ❤️
July 16, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Summer,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Specialists are able to help get an issue sorted for you and leave you with such a good impression.
We will be sure to pass along your kind words to both Nicholas and Beth.
Please do not hesitate to get back in touch should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Had a great experience with Tommee Tippee
Had a great experience with Tommee Tippee online customer service, I spoke with Antony. My rapid cool had stopped working and within minutes he responded, asked me all the relevant questions and got me a replacement ordered. Thank you so much.
July 16, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Meg,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that you had such a great experience with our service and that Antony was able to help you quickly and effectively.
We will make sure to pass your kind words along to him.
Please do not hesitate to reach out to us again if we can ever be of more assistance in future.
Best wishes,
Tommee Tippee
Jude and Cienna were incredibly…
Jude and Cienna were incredibly helpful, what a great company, they treat parents who buy their products with great kindness.
July 16, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jessica,
Thank you for taking the time to leave a review of your experience with Jude and Cienna.
We are so pleased to hear how helpfuland kind they were.
Best wishes,
Tommee Tippee
Great products.
June 17, 2026
Reply from Tommee Tippee UK
Hello Christian,
Thank you so much for taking the time to leave this lovely 5 star review.
We are so pleased that you are very happy with your recent purchase and love your products.
This was really appreciated and we are grateful for you being a customer.
Kind Regards.
Tommee Tippee.
5 ⭐️ Debbie
I had an issue with my prep machine, I called customer services who answered straight away, no queues! Debbie was extremely helpful and understanding of the issues I was experiencing. Replacement and collection was all organised within minutes. You don’t often get customer service like that anymore so it deserves to be recognised.
July 14, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Courtney,
Thank you so much for the lovely 5 star Trust Pilot review.
We are so happy to hear that Debbie was able to assist you with your query with your Perfect Prep Machine and was able to resolve your query within a short time to make sure that you had a replacement and collection of the original machine.
Thank you for recognising Debbies hard work and this will be fed back, which she will be delighted with.
Kindest Regards.
Tommee Tippee.
Very disappointing – two faulty machines and still no resolution
Very disappointing – two faulty machines and still no resolution
I bought a Tommee Tippee Perfect Prep machine directly from Tommee Tippee on 28 May 2026, and unfortunately my experience has been extremely disappointing.
The first machine was faulty and had to be replaced. Sadly, the replacement has exactly the same problem.
The machine regularly refuses to prepare another bottle for around three hours after its last use because it claims the water is too warm. This makes it completely unreliable when my baby needs feeding and defeats the entire purpose of buying a machine that’s marketed as preparing bottles quickly and conveniently.
I’ve followed every troubleshooting step recommended by Tommee Tippee, including flushing the machine with cold water, topping it up with fresh cold water, keeping it out of direct sunlight, switching it off, using chilled water, and even setting the machine to the coolest water temperature available in the app. Despite all of this, the machine still overheats and refuses to make bottles.
I understand the machine has a safety feature that prevents it from operating when the water temperature exceeds 28°C. However, I don’t think it’s reasonable for a product designed to prepare baby bottles on demand to require constant cooling measures, refrigerated water or even ice just to work during normal UK summer weather.
Customer service has simply repeated the explanation about the safety feature rather than addressing the fact that I’ve now had two machines with the same issue. A replacement has not solved the problem.
I’ve now requested a full refund under the Consumer Rights Act 2015 because I don’t believe the product is of satisfactory quality or fit for purpose.
Based on my experience, I cannot recommend this product. It’s an expensive purchase that I simply can’t rely on when my baby needs feeding the most.
July 13, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Corinna,
Thank you so much for the reply, I apologise for the frustration that you are experiencing using your Perfect Prep Machine.
We are sorry to hear that you have experienced this issue with two of your Perfect Prep Machines. This must be frustrating for you but we can help with this! Taking the guidance steps on the product support page would be recommended to get you back to feeding your little one with ease.
We are experiencing a heatwave with temperatures which are the highest on record and whilst this is enjoyable for us, your PerfectPrep may need some extra attention to keep it cool. This is to ensure only a safe feed is dispensed.
It can be frustrating when this happens and this is why we have provided the following guidance on how to manage this during this time:
From the product page:
https://www.tommeetippee.com/en-gb/products/perfect-prep-dtcconf260?_pos=2&_sid=8c291e0a3&_ss=r
In warmer weather; keep your machine out of direct sunlight and ensure that the water is the tank is cold. You can even add ice cubes to keep this cold.
There is a temperature probe inside the machine that regularly checks the temperature to ensure this will produce a safe feed. If this flags a temperature outside of the acceptable range then it will stop the machine from dispensing.
We hope this provides reassurance and helps you but our Parent-Care team have also reached back out to you to offer more support.
Kindest Regards.
Tommee Tippee.
I spoke to Debbie on the web chat and…
I spoke to Debbie on the web chat and asked about buying some replacement straws for my little boys beakers. Debbie was so helpful and sent me quite a few replacements out free of charge
July 9, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Lynsey,
Thank you so much for the lovely 5 star Trustpilot Review about your recent experience.
We are so happy to hear that Debbie was able to help you with your cups as you need some replacement straws, so we send replacement cups instead of free of charge as gesture of goodwill.
We appreciate you contacting in and asking for assistance.
Kind Regards.
Tommee Tippee.
Terrible customer service and no refund
I returned my order and I still haven't received my refund. Instead of helping to resolve the issue, I felt like I was simply dismissed and told to take it up elsewhere rather than being offered any meaningful assistance.
I understand that parcels can sometimes be delayed or lost in transit, but that's exactly when good customer service matters. Instead of investigating the issue properly or keeping me informed, I was left chasing for updates and without a resolution.
Overall, this has been a very disappointing experience. Poor communication, no empathy, and no willingness to take ownership of the problem. I expected much better from a well-known brand and won't be shopping with Tommee Tippee again.
July 14, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for providing us with your feedback.
We're sorry for the delay in getting your refund which is due to some suspicious activity on your account. We can see that there has been regular communication with our Parentcare Specialists to keep you updated, and our warehouse are checking all returns that arrive back for your order, so this can be refunded as soon as possible.
We can assure you we are fully investigating this matter and will continue to update you as more information becomes available.
Warm Wishes.
Tommee Tippee.
Diego and Andy were so fantastic
Diego and Andy were so fantastic
To work with. This is such a wonderful company with great products that truly care about each customer. Thank you so much!!!!❤️❤️
July 7, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Brittany,
Thank you for taking the time to leave a review of your experience with Diego and Andy.
We are so pleased to here how wonderful and caring they were when assisting with your query!
Best wishes,
tommee Tippee
Beverley was extremely helpful and very…
Beverley was extremely helpful and very nice to talk to and sorted the problem out quickly.
July 13, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Stacey,
Thank you for taking the time to leave a review of your experience with Beverley.
It's wonderful to hear how helpful and nice she was when assisting with your query.
Best wishes,
Tommee Tippee
Dream sense monitor doesn’t work
We were gifted the dreamsense monitor during pregnancy. Few months later and we set it up but the camera feed never worked. Called up and did all the troubleshooting without success. They wouldn’t take the monitor back and only offered 20% off a new £200 one! Sorry but if your tech doesn’t work, you should replace it
July 13, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jenna,
Thank you for leaving a review of your experience with our Parent-care Specialists and the DreamSense Baby Monitor.
We are so sorry to hear you are having some trouble with this and the camera feed isn't working and you aren't happy with the resolution offered.
We see that you have reached out to us again so one of our team has sent you an email in return to look into this further with you.
Best wishes,
Tommee Tippee
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