Honestly one of the best companies about because it feels like they care about the well being of their customers and staff. Kinda weird typing this out when every other company is focused on shareho... See more
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Review summary
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Reviews shaping this summary
Davide Pagano helped me today. My son's favorite water bottles/sippy cups were washed and somehow I managed to lose the valves and the silicone seal parts. I contacted support to see if I could possib... See more
Company replied
After redirecting my order to an InPost locker, I was advised by the courier to contact TT as it hadn’t arrived. Harry from TT raised a query and kept me up to date on the order. Harry made sure... See more
Company replied
We had an issue with a swaddle bag we'd purchased which was disappointing. However, within a couple of hours of reaching out via the online chat service, Beverley was in touch, took the issue very ser... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Staff great, shame about the machine.
I spoke with Honor and Susie and they were lovely. Sadly my prep machine that Iv been using stopped working and it turns out that model has now been discontinued. I purchased a new prep machine and even though I need it, I think it’s the worst thing that has been invented. If I could return I would, found it really awful to set up and why do I now need an app to make a bottle for my child, something like that should be simple. These new models, in my opinion are too technical. Mums just want something simple and don’t have time to be checking an app or making sure the Bluetooth is still connected. I’m really disappointed
October 24, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sammy,
Thank you for taking the time to leave us some feedback.
We are very sorry to hear that your original Prep machine stopped working, and you are disappointed with the newer version currently available.
While it is nice to hear of your experience with our Parentcare Specialists Honor and Susie, we would like to investigate the matter of your Prep machine in a little more detail for you.
Unfortunately, your contact information hasn't been provided through Trustpilot. Would you be so kind as to reach out to us so we can investigate the issue further so we can potentially rectify the matter as soon as possible?
We hope to speak to you soon regarding this matter.
Best Wishes.
Tommee Tippee.
Excellent customer service
I contacted Tommee Tippee UK as I was missing a part from my sterilising kit. Debbie was so efficient at helping me resolve the problem. Thanks very much! I have a newborn and you made the whole customer service experience very easy.
October 24, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Clare,
Thank you for your feedback.
We are very pleased to hear that Debbie was extremely helpful and efficient with resolving your issue.
It's great to hear that the experience was made easy for you, and we will be sure to let her know that you have left such kind works.
We wish you and your little one all the best for the future.
Tommee Tippee
Customer Service and Quality Product
After redirecting my order to an InPost locker, I was advised by the courier to contact TT as it hadn’t arrived.
Harry from TT raised a query and kept me up to date on the order. Harry made sure to email us to double check everything had eventually arrived safe and sound - customer care you don’t really get any more.
The products are great - our daughter loves her new Winnie the Pooh bottles.
October 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you very much for leaving such nice comments about your experience with Harry.
We will be sure to pass them on and hope you continue to use and enjoy our products in the future.
We wish you all the best,
Tommee Tippee
Honestly one of the best companies…
Honestly one of the best companies about because it feels like they care about the well being of their customers and staff. Kinda weird typing this out when every other company is focused on shareholders. No idea how this company is structured either, just being appreciative of kinda caring about their products.
Thanks
October 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kris,
Thank you so much for taking the time to reach out to us and leave such nice feedback.
Being a parent/caregiver is hard enough, so anything we can do to provide a positive experience through our services and products we will try and do.
We hope you continue to have positive experiences with us in the future.
Take care,
Tommee Tippee
Great customer service from Harry
Have spoken with Harry this evening on live chat regarding a broken bottle and he has been extremely helpful & organised a replacement to be sent to my home. Thank you very much for your help, great and polite customer service.
October 23, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Katherine,
Thank you for your feedback.
We are very pleased to hear that Harry was able to resolve your issue.
It's lovely to hear that he was helpful, polite and that you had a positive experience.
We will be sure to pass on your kind words.
Best Wishes
Tommee Tippee
Excellent customer service I bought the…
Excellent customer service I bought the Tommee Tippee Prep Go about six months ago, and when the cooling flask started flashing a red light, I contacted customer service. They replied immediately, and Thomas was extremely helpful and professional. After taking a few details, he arranged a free replacement cooling flask straight away, I really appreciate their quick response and excellent service. Tommee Tippee is a great company, and I highly recommend them.
October 23, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sani,
Thank you for taking the time to leave a lovely review.
We're so pleased to hear how wonderful your experience has been with our Parentcare Specialists and we're delighted to hear how satisfied you are with the service provided to you. We understand how frustrating this can be and we are overjoyed to know that your query has been resolved efficiently and quickly.
We hope you continue to love our products as much as we do!
Wishing you all the best!
Tommee Tippee
Do not buy the Tommee Tippee Twist & Click nappy bin
We bought the Tommee Tippee Twist & Click nappy bin. It's been an utter disaster from day one. It does NOT contain the smell, even if there is only one dirty nappy in it and we've twisted the bag many times. It takes both hands to open the lid (a pedal bin makes so much more sense when you have a baby on the changing table next to you...) so you have to wait till the baby is completely changed, put them safely on the floor and then go back to the bin to dispose of the nappy, by which time my son is watching excitedly as I 'twist and click' because he wants a go too... And then I have to leave him while I wash my hands because twisting the inside bit will have made them dirty - at which point my son is trying to open the bin himself. And to add insult to injury you have to buy special cannisters and bags for the bin. This bin fails in every design feature except aesthetics, and the smooth lines and pleasant colour are NOT making up for how horrendous it is to operate and how smelly it leaves our sitting room. We'll be going back to a pound-shop pedal bin which actually contained the smell more effectively and was much more hygienic to operate.
July 1, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Chloe.
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the issue that you are experiencing with your Twist & Click Nappy Bin.
We can completely understand your frustration using the product when you have had various issues which are stopping you from using it, and you purchased this to make your life easier, instead you are struggling to use it due to the lid not working as well as you hoped as well as not being happy with the smell when adding nappies.
We have requested your information through Trustpilot, In the meantime, if you could please reach back out to us, so we can help support you with this matter.
https://www.tommeetippee.com/en-gb/pages/contact-us
Warm wishes.
Tommee Tippee.
Amazing customer service from Antony
Amazing customer service from Antony. Such an amazing company, giving back to the community. Thank you again.
October 23, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Phillipa.
Thank you for taking the time to leave your review.
We are delighted to hear you received amazing customer service from our parentcare specialist Antony, and he was able to help you with your query.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm Wishes.
Tommee Tippee.
Spoke to customer service
Spoke to customer service - Harry who was very efficient and got a replacement seal sorted. Excellent service
October 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ken,
We are very pleased to hear that Harry was able to resolve your issue quickly and efficiently - and that you received excellent customer service throughout your interaction.
Your comments will be passed on to him and I hope you continue to use our products in the future.
All the best,
Tommee Tippee
My Ordering Experience
We ordered a bundle set and some additional items, the order arrived in good time but unfortunately had items missing. I started an online chat which was very user friendly and was assisted by a gentleman called Harry who I can't compliment enough! He was extremely helpful and made the who process really easy to get it resolved. We are now expecting another delivery for the missing item and can't wait to get it! Great customer service! Well Done TT and Harry
October 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Adam,
Thank you for taking the time to leave a review!
We love to hear that you had a great experience with our Parent Care Specialist Team Harry. We know that not all queries are the same, and we like to tailor each experience to the individual.
Your message has really touched us, and we will be sure to feed your lovely comments back to Harry that assisted you.
Thank you, and please let us know should you require any further assistance in the future.
Warmest regards,
Replacement steriliser
Excellent service, Honor, Antony and Jo. They all dealt with my query effectively and promptly, I already have my replacement and collection
Picked within 2 days.
October 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Suribjit,
Thank you truly for your feedback, it is greatly appreciated. We are extremely happy to hear that the collection process was quick and that you have already received your replacement.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Brilliant customer service
Brilliant customer service and a quick response; very friendly and cooperative people. We need more companies to be like this, especially the ones that deal with baby products. I was looking for a replacement part and the customer service staff member named Honor picked up my call without any waiting time and came up with the best solution. Honor was truly an honor for the company, no doubt. Jo was also so helpful in placing the order and replying quickly; bless you all, kind people.
October 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Syed,
Thank you for your feedback.
We are delighted to hear that Honor and Jo were able to assist you with your query and sent you out the replacement part that you required.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Had a problem with the rapid cooler not…
Had a problem with the rapid cooler not working and honorine helped solve the problem easy, Thankyou very much
October 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Chelsea,
Thank you for your feedback.
We are delighted to hear that Honorine was able to assist you with your query and sent you out a replacement flask.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Fantastic communication from Davide via…
Fantastic communication from Davide via the social messenger Facebook app
I advised Davide of a bottle which had the lid chewed off my puppy - he was prompt and professional in his response and ordered me a replacement bottle which I was unable to find elsewhere I love the Tommee tippee products and have the full range of advanced anti colic and also prep machine / steriliser / colic air sucker
Fantastic company and will continue to purchase and enjoy Tommee tippee products for my little one
Thank you again Davide!!
October 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Clarece,
Thank you for taking the time to share your feedback with us.
We are delighted to see that you received incredible customer service from Davide and that he was able to resolve the issue you had with your bottle in a prompt and professional manor.
It's lovely to hear that you have a full range of our products for your little one, and will be continuing using our services in the future.
We will be sure to pass your feedback on to Debbie.
All the best,
Tommee Tippee
My Prep & Go stopped working
My Prep & Go stopped working, spoke to Davide today who was polite, helpful and was able to order a replacement for me.
Thank you for helping, Davide!
October 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Adele,
Thank you for your feedback.
We are delighted to hear that Davide was able to assist you with your query and sent you out a replacement flask.
We will pass your kind words over to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Faulty prep&go flask
Ita a lengthy process of vack and forth emails but they always responded quickly, Izzy, Cienna was very helpfully the whole way through.
October 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sally,
Thank you for your feedback.
We are delighted to hear that Izzy and Cienna were able to assist you with your query and send you out a replacement.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Excellent customer service
We had an issue with a swaddle bag we'd purchased which was disappointing. However, within a couple of hours of reaching out via the online chat service, Beverley was in touch, took the issue very seriously and resolved everything very quickly. They were very helpful and friendly!
October 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Michelle,
Thank you for your feedback.
It is fantastic to read the review of your experience when you contacted our Customer Service Team.
We are thrilled to hear Beverley quickly resolved the matter, and you found her friendly and helpful. We shall ensure your kind words are passed on to her.
Best wishes,
Tommee Tippee
Wonderful experience with tommee tippee…
Wonderful experience with tommee tippee and the agent Martin. He helped me to get a replacement part for my electric breast pump. A very easy experience using the chat button on the tommee tippee website
October 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kate,
Thank you for your feedback.
We are delighted to hear that Martin was able to assist you with your query and send you out some replacement parts for your breast pump.
We will pass your kind words over to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I needed a specific bottle part that I…
I needed a specific bottle part that I had lost. I asked the website AI chatbot and was immediately transferred to a real person who within minutes sent me a pack of 3 whole bottles free of charge. I was so impressed. No faff, waiting time. This is what customer service should be like the world over. Desperate mother's are a vital dynamic group to treat well.
October 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mc,
Thank you for your feedback.
We are delighted to hear that our Parent Care Specialists were able to assist you with your query and sent you out some replacement bottles.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Best Sippies, Best Service.
Davide Pagano helped me today. My son's favorite water bottles/sippy cups were washed and somehow I managed to lose the valves and the silicone seal parts. I contacted support to see if I could possibly get replacement parts and this wonderful human being was able to help me get 2 new bottles instead. Davide's generous customer service went above and beyond my hopes and expectations. We are eagerly awaiting their arrival. Thank you Davide and bless you and your family, forever <3
October 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sarah,
Thank you very much for leaving such a nice review for Davide - we will be sure to pass on your kind words to him.
We are delighted to see that you received incredible customer service, that he was able to resolve the issue you had and exceeded your expectations.
Hopefully your son will be happy with the new cups when they arrive!
Best wishes,
Tommee Tippee
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