We have a faulty Prep Go Portable Formula Feed Maker, contacted Customer Services via telephone on 4th September 2026, spoke to a lady called Susie. Susie was very professional, efficient and friendly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our steriliser tripped our electrics and would not work so I contacted TT parent care to see if they could help. In one quick phone call, with no wait time to get through, I spoke to a lovely advisor... See more
Company replied
The best brand ! Love all of the items they have Good prices for the high quality of the items The prep pro machine was recommended so I got it in the new stone colour and it’s actually be... See more
Company replied
I’m incredibly grateful to Martin from Tommee Tippee for going out of his way to help me find the correct inserts for my electric pump—and, to my surprise, he provided them completely free of charge... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an issue with a product was dealt…
Had an issue with a product was dealt with very quickly and efficiently
September 7, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Orla,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how quick and efficient the team were in assiating with your query.
Best wishes,
Tommee Tippee
Jo from customer service was amazing
Jo from customer service was amazing! Very helpful and sorted out my problem straight away! Lovely lady
September 7, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Bethany,
Thank you for taking the time to leave a review of your experience with Jo.
Its great to hear how helpful she was when assisting with your query and resolving everything right away!
Best wishes,
Tommee Tippee
I contacted tommee tipper regarding an…
I contacted tommee tipper regarding an issue that appeared with my portable feed maker. They responded very quickly just needing proof of purchase and some questions answered regarding the product. And very quickly sent me out a replacement order. Martin and Thomas dealt with the complaint & both did an excellent job. Thank you very much
September 7, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Naomi.
Thank you for taking the time to leave your feedback.
We are sorry to hear that an issue appeared with your portable feed maker, we understand how inconvenient this would have been for you and little one.
We are so thrilled to hear that our parentcare specialist Martin and Thomas were available to quickly offer their help and get the issue resolved for you.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Great customer service experience when…
Great customer service experience when sorting a faulty product.
September 7, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Lauren.
Thank you for taking the time to leave your feedback.
We are delighted to hear you received great customer service and your issue was resolved. We will certainly pass your kind words onto the team.
Warm wishes.
Tommee Tippee.
Absolutely incredible customer service
Absolutely incredible customer service. Spoke with Debbie this morning who was so helpful and accommodating. Highly recommend Tommee Tippee because their customer service is second to none. Thank you again Debbie
September 7, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Sally.
Thank you for taking the time to leave your feedback.
We are so thrilled to hear our parentcare specialist Debbie was very helpful and accommodating and was able to help resolve your query.
It is lovely to hear you would highly recommend our customer service.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippeee.
Excellent Customer Service
Excellent products.
Spoke to Elliot, a Live Agent, who was able to assist me with a query and source some replacement bits I needed for feeding. Very quick, polite and professional service, and was able to help out without any complications. Great example of customer service.
September 7, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Shines.
Thank you for taking the time to leave your review.
We are thrilled to hear our parentcare specialist Elliot was on hand to offer a polite and professional service and to solve your query quickly and without any complications.
We will certainly be passing your kind words on.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
The customer support agent Morgan was…
The customer support agent Morgan was very helpful and quick on reply
September 4, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Zane.
Thank you for taking the time to leave your review.
We are delighted to hear that Morgan was very helpful and quick with their response time.
We will certainly be passing your kind words on.
If you require any further assistance, please dont hesitate to reach out.
Warm wishes.
Tommee Tippee.don't
Reply from Tommee Tippee UK
Hello Lynda.
Thank you for taking the time to leave your review.
We are thrilled to hear you received a speedy response, we hope your issue has now been resolved.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Our steriliser tripped our electrics…
Our steriliser tripped our electrics and would not work so I contacted TT parent care to see if they could help. In one quick phone call, with no wait time to get through, I spoke to a lovely advisor named Beth who asked me a few questions and advised she would send me an email for me to send some photos across of the heat plate. The email came through swiftly and described exactly what I needed to provide. Fast forward to the response email, Beth confirmed they would send out a new replacement machine! I am over the moon with the quickness in sorting this, thank you so much Beth for making the process so smooth and easy!
September 4, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Chloe,
Thank you for taking the time to leave a review of your experience with Beth.
It's wonderful to hear how efficient and lovely she was when helping with your query about your steriliser. We are so glad to hear this was all resolved!
Best wishes,
Tommee Tippee
Parent care specialist
Debbie and Beth from the customer service department were absolutely brilliant in helping with me when I contacted, thank you so much ladies for everything!
Quick responding and very helpful
September 4, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ffion,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists were able to help resolve your issue so quickly and leave you with such a good impression.
We will be sure to pass along your kind words to both Debbie and Beth.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
The best brand
The best brand !
Love all of the items they have
Good prices for the high quality of the items
The prep pro machine was recommended so I got it in the new stone colour and it’s actually beautiful as well as practical
Customer service is really good with English speaking staff which is perfect and definitely appreciated
Fast delivery
The majority of products are available in stock
May 7, 2026
Reply from Tommee Tippee UK
Hi Stacey,
Thank you for taking the time to leave a postiive review of your experience with us.
We are so pleased to hear you loved the items you got and found it easy to communicate with our Parent-care Specialists.
Best wishes,
Tommee Tippee
Their support was great and they very…
Their support was great and they very quickly and efficiently responded. Perfect service, couldn’t have asked more.
September 4, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nils,
We're so glad to hear that you had such a positive experience with our team!
Here at Tommee Tippee, we always want to do the best for our customers, so hearing that you had perfect service from them is exactly what we strive for.
Warmest Regards,
Tommee Tippee
Great Customer Service by Susie
We have a faulty Prep Go Portable Formula Feed Maker, contacted Customer Services via telephone on 4th September 2026, spoke to a lady called Susie. Susie was very professional, efficient and friendly. I explained the problem we have been having with the star flashing red on the lid, Susie asked a few details on how we have been maintaining the product. Provided proof of purchase and a video of the fault via email. Within 20 minutes of my call a replacement product has been ordered and on its way to us. Appreciate Susie's help and efficiency in resolving our problem. Thank you!
September 4, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Anya,
Thank you for taking the time to leave this wonderful review for us.
We are so happy to hear that Susie was professional, friendly and efficient and that she was able to quickly resolve your issue.
We will make sure that your kind words are passed along to her.
Best wishes,
Tommee Tippee
Elliot was very helpful
Elliot was very helpful, talking me through different things and was able to resolve my query without any issues.
September 4, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello SB,
Thank you for taking the time to leave a review, it is very much appreciated.
We are glad Elliot was very helpful and got your query solved, we will be sure to pass this onto Elliot.
Kind regards,
Tommee Tippee.
I was helped by Florence
I was helped by Florence. She was lovely to speak to on the phone, very helpful and replaced my faulty items. Which has been organised very quickly and should receive in the next couple of days. She was a fantastic help
September 4, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Amanda,
Thank you for leaving a lovely review of your experience with Florence.
We are so happy to hear how quick and helpful she as when assisting wirth your query over the phone.
Best wishes,
Tommee Tippee
Spoke with Tayla
Spoke with Tayla, very polite with great customer communication/service, fixed my issues that I had. Thankyou
September 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Tayla.
We are so pleased to hear how polite and communicative she was when assisting with your query.
Best wishes,
Tommee
Electric Steam Steriliser
Well-designed and easy-to-use steam steriliser
This review is solely about the product itself and does not reflect my previous customer service experience.
After experiencing a lot of frustration with my old Super Steam steriliser, I was looking for a better alternative, and this electric steam steriliser has been a significant improvement.
The steriliser is well designed and easy to use. I believe the heating plate is much better designed compared with my previous steriliser. It has a simple one-button operation with useful LED functions. Once the sterilisation cycle is complete, it provides clear indications of the remaining waiting time and when the process has been completed.
It also has an automatic shut-off function, so I do not have to worry about it continuing to operate even if it remains plugged in.
The only downside, in my opinion, is the price point. On the Tommee Tippee website, it is marketed at almost £75, which feels quite expensive. However, I purchased mine from a different retailer at a discounted price of £54, which I believe offers much better value.
Overall, this is a well-designed and easy-to-use steriliser, and a significant improvement over my previous one.
August 29, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Shupan,
Thank you for taking time to leave your review of the Electric Steam Steriliser.
We are always pleased to hear that Parents or Carers approve of the design and that it can help make your parenting journey that little bit easier.
We will be sure to take on board your comments regarding pricing so we can look to improve our services for the future.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Tommee tippee cooling flask flash red
Tommee tippee white cooling flask has been flashing red after just a few uses. Contact made with customer services and spoke with Debbie who was very helpful and was able to see that the product was faulty and advised me not to use the product and has sent out a replacement. This was dealt with quickly.
September 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Grace,
Thank you for your feedback.
We are delighted to hear that Debbie was able to assist you with your query and send you out a replacement flask.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I’m incredibly grateful to Martin from…
I’m incredibly grateful to Martin from Tommee Tippee for going out of his way to help me find the correct inserts for my electric pump—and, to my surprise, he provided them completely free of charge!
His kindness and willingness to help went above and beyond, and I truly appreciate it. All the Tommee Tippee products I’ve used so far have been fantastic, and this level of customer service makes me even happier to recommend the brand.
Thank you so much, Martin! Your help was genuinely appreciated
September 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Shridha,
Thank you for your feedback.
We are delighted to hear that Martin was able to assist you with your query and sent you out the correct inserts for you breast pump.
We will pass your kind words over to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Spoke to the lovely Debbie today about…
Spoke to the lovely Debbie today about my cooling flask! She was quick, professional and very friendly while sorting out my issue. 10/10 experience. Couldn’t recommend enough. More than happy and satisfied with my outcome, very kind x
September 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Faith,
Thank you for your feedback.
We are delighted to hear that Debbie was able to assist you with your query.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.