We have a faulty Prep Go Portable Formula Feed Maker, contacted Customer Services via telephone on 4th September 2026, spoke to a lady called Susie. Susie was very professional, efficient and friendly... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Our steriliser tripped our electrics and would not work so I contacted TT parent care to see if they could help. In one quick phone call, with no wait time to get through, I spoke to a lovely advisor... See more
Company replied
The best brand ! Love all of the items they have Good prices for the high quality of the items The prep pro machine was recommended so I got it in the new stone colour and it’s actually be... See more
Company replied
I’m incredibly grateful to Martin from Tommee Tippee for going out of his way to help me find the correct inserts for my electric pump—and, to my surprise, he provided them completely free of charge... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Great Customer Service by Susie
We have a faulty Prep Go Portable Formula Feed Maker, contacted Customer Services via telephone on 4th September 2026, spoke to a lady called Susie. Susie was very professional, efficient and friendly. I explained the problem we have been having with the star flashing red on the lid, Susie asked a few details on how we have been maintaining the product. Provided proof of purchase and a video of the fault via email. Within 20 minutes of my call a replacement product has been ordered and on its way to us. Appreciate Susie's help and efficiency in resolving our problem. Thank you!
September 4, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Anya,
Thank you for taking the time to leave this wonderful review for us.
We are so happy to hear that Susie was professional, friendly and efficient and that she was able to quickly resolve your issue.
We will make sure that your kind words are passed along to her.
Best wishes,
Tommee Tippee
Elliot was very helpful
Elliot was very helpful, talking me through different things and was able to resolve my query without any issues.
September 4, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello SB,
Thank you for taking the time to leave a review, it is very much appreciated.
We are glad Elliot was very helpful and got your query solved, we will be sure to pass this onto Elliot.
Kind regards,
Tommee Tippee.
I was helped by Florence
I was helped by Florence. She was lovely to speak to on the phone, very helpful and replaced my faulty items. Which has been organised very quickly and should receive in the next couple of days. She was a fantastic help
September 4, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Amanda,
Thank you for leaving a lovely review of your experience with Florence.
We are so happy to hear how quick and helpful she as when assisting wirth your query over the phone.
Best wishes,
Tommee Tippee
Spoke with Tayla
Spoke with Tayla, very polite with great customer communication/service, fixed my issues that I had. Thankyou
September 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Tayla.
We are so pleased to hear how polite and communicative she was when assisting with your query.
Best wishes,
Tommee
Electric Steam Steriliser
Well-designed and easy-to-use steam steriliser
This review is solely about the product itself and does not reflect my previous customer service experience.
After experiencing a lot of frustration with my old Super Steam steriliser, I was looking for a better alternative, and this electric steam steriliser has been a significant improvement.
The steriliser is well designed and easy to use. I believe the heating plate is much better designed compared with my previous steriliser. It has a simple one-button operation with useful LED functions. Once the sterilisation cycle is complete, it provides clear indications of the remaining waiting time and when the process has been completed.
It also has an automatic shut-off function, so I do not have to worry about it continuing to operate even if it remains plugged in.
The only downside, in my opinion, is the price point. On the Tommee Tippee website, it is marketed at almost £75, which feels quite expensive. However, I purchased mine from a different retailer at a discounted price of £54, which I believe offers much better value.
Overall, this is a well-designed and easy-to-use steriliser, and a significant improvement over my previous one.
August 29, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Shupan,
Thank you for taking time to leave your review of the Electric Steam Steriliser.
We are always pleased to hear that Parents or Carers approve of the design and that it can help make your parenting journey that little bit easier.
We will be sure to take on board your comments regarding pricing so we can look to improve our services for the future.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Tommee tippee cooling flask flash red
Tommee tippee white cooling flask has been flashing red after just a few uses. Contact made with customer services and spoke with Debbie who was very helpful and was able to see that the product was faulty and advised me not to use the product and has sent out a replacement. This was dealt with quickly.
September 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Grace,
Thank you for your feedback.
We are delighted to hear that Debbie was able to assist you with your query and send you out a replacement flask.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I’m incredibly grateful to Martin from…
I’m incredibly grateful to Martin from Tommee Tippee for going out of his way to help me find the correct inserts for my electric pump—and, to my surprise, he provided them completely free of charge!
His kindness and willingness to help went above and beyond, and I truly appreciate it. All the Tommee Tippee products I’ve used so far have been fantastic, and this level of customer service makes me even happier to recommend the brand.
Thank you so much, Martin! Your help was genuinely appreciated
September 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Shridha,
Thank you for your feedback.
We are delighted to hear that Martin was able to assist you with your query and sent you out the correct inserts for you breast pump.
We will pass your kind words over to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Spoke to the lovely Debbie today about…
Spoke to the lovely Debbie today about my cooling flask! She was quick, professional and very friendly while sorting out my issue. 10/10 experience. Couldn’t recommend enough. More than happy and satisfied with my outcome, very kind x
September 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Faith,
Thank you for your feedback.
We are delighted to hear that Debbie was able to assist you with your query.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Spoke to a lovely lady on the customer…
Spoke to a lovely lady on the customer support line called Beverley, who was able to greatly help with a concern I had about how I was using a product. As a new father, this advice and support was extremely valuable. Thank you, Beverley — 10/10 for the aftercare support!
September 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Joshua,
Thank you for your feedback.
We are delighted to hear that Beverley was able to assist you with your query. We understand being a new parent can be daunting at times.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Outstanding customer service
Excellent customer service.
Elliot was very helpful and efficient and made sorting our query stress free. Would definitely purchase from Tommee Tippee again in the future.
September 1, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Gemma,
Thank you for your feedback.
We are delighted to hear that Elliot was able to assist you with your query and resolved this for you stress-free.
We will pass your kind words over to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Jo was really nice and helped with what…
Jo was really nice and helped with what we needed, would recommend her to anyone
September 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Emma,
Thank you for your feedback.
We are delighted to hear that Jo was able to assist you with your query.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Terrible customer service.
Terrible customer service.
I purchased a Prep Machine costing around £200, only for it to arrive faulty and display an error during the initial setup.
I have contacted customer service several times by email, including providing photos and videos clearly showing the problem. I have also called customer service directly, yet despite all of this, I still have no replacement machine and no clear timeframe for when this will be resolved.
It has now been over a week without a working machine, despite the issue being reported promptly and all the evidence being provided.
For a product costing £200, I expected much better customer service and a much quicker resolution. The lack of communication and failure to provide a clear timeframe is extremely disappointing.
I simply want the faulty machine replaced with a new, working one and a clear answer as to when I can expect it.
Very poor experience so far.
September 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback.
We're deeply saddened to hear that you feel this way and that you have found our services to be terrible and this is certainly not what we would expect to hear. We would love to turn this around for you!
We have looked through our system to locate your contact with our Specialists, however, we have been unsuccessful. We would like to discuss this matter further to get this resolved for you as we understand how frustrating this must be. We kindly ask if you could reach out to a member of our Parentcare Specialists referencing, 178884, using the below link.
https://www.tommeetippee.com/en-gb/pages/contact-us
We would be more than happy to look further into this for you.
We hope to hear from you,
Tommee Tippee
Debbie a friendly real person who quickly took over from the AI chat bot...…
Debbie a friendly real person who took over after a few quick questions from the Ai chat bot made the whole experience of finding a replacement part for a recently purchased baby food machine very stress free. Great service and all outside normal working hours (10.00pm) so well done Tommee Tippee and especially well done Debbie!! When the part arrives it will hopefully keep my grandson eating freshly prepared nutrious baby food!
September 1, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Ian.
Thank you for taking the time to leave your feedback.
We are thrilled to hear our parentcare specialist Debbie dealt with your query in a friendly manner and was able to resolve this issue quickly and stress-free, so you will be able to continue little ones weaning journey.
We will certainly be passing your kind words onto Debbie.
If you require further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Elliot was supportive
Elliot was supportive, person centred and solution focused. Thanks
September 1, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Sarah,
Thank you so much for your five-star review!
We are so happy to hear that Elliot was so supportive and solution focused, and we will be sure to pass your kind words along to him.
We hope you continue to use Tommee Tippee for all your little ones needs, and that you enjoy our products as much as we do.
Warmest Wishes,
Tommee Tippee
customer service solution!
I contacted Tommee Tippee after experiencing issues with 9 of my 12 Natural Start bottles after less than 3 months of use, as well as problems with my PrepGo flask.
Although I was disappointed with the products, I honestly couldn’t fault Beth from customer service. She was so lovely, understanding and helpful, and went above and beyond to resolve everything for me. She arranged replacement bottles for all 9 affected bottles and a new PrepGo lid too.
This is my third baby and I’ve always trusted Tommee Tippee, so I really appreciate how well Beth handled my concerns. She’s a real credit to the company! ❤️
September 1, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Lillie.
Thank you for taking the time to leave your review.
We are sorry to hear you experienced an issue with the Natural Start Bottles and PrepGo Flask, we do completely understand how disappointing this matter would have been for your little ones feeding time.
We are thrilled to hear that our parentcare specialist Beth was so understanding and helpful and was able to get this matter resolved.
We truly value your loyalty over the years.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Excellent customer service
Excellent customer service! I had an issue with my PrepGo and contacted customer service for help. They responded very quickly and dealt with my problem in a friendly, professional and efficient way. I’m very happy with the support I received and really appreciate how smoothly everything was handled. Thank you so much! Highly recommend!
September 1, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Beata.
Thank you for taking the time to leave your feedback.
We are very sorry to hear that you experienced an issue with your PrepGo, we can fully understand how inconvenient this issue would have been for you and your little one.
We are delighted to hear that you received excellent customer service and support from our parent care specialist and the matter was resolved very quickly.
We are thrilled that you would highly recommend us.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Thank you for such a quick response
Thank you for such a quick response
August 30, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Jane,
Thank you so much for the 5 star Trustpilot review.
We appreciate you rating us highly based on how fast that we reply to you.
We will do whatever we can to get back to customers as soon as possible to assist them.
Kind Regards.
Tommee Tippee
Elliot was a fantastic help
Elliot was a fantastic help, my son has had the same dummies since he has been born but recently no shops near me have them stocked. i reached out to tommee tippee and got put through to elliot and he was straight to answering my query. I got a response within minutes and they even sent some dummies out for my son! Thankyou so much again!
August 29, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Jenna,
Thank you so much for the really lovely 5 star review.
We appreciate you taking the time to leave this review on your experience with Elliot.
It is lovely to hear that although the soothers are not in stock, we were able to send something suitable for little one to use.
Thank you for the comment on the time it took to deal with your enquiry as we work hard to deal with customers queries as soon as possible.
Kindest Regards,
Tommee Tippee.
⭐️Amazing customer service. ⭐️
I had bought the prep and go flask set the lid of the cooling flask malfunctioned. Martin at customer service couldn’t have been more helpful in resolving this for me. I couldn’t fault my experience of the Tommee tippee team. I’d highly recommend contacting customer services if you have a problem with any Tommee tippee products.
Thanks again Martin!! ⭐️⭐️⭐️⭐️⭐️
August 27, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Anna,
Many thanks for the 5 star Trustpilot review about your experience with Martin.
We are sorry to hear that you had issues with your PrepGo Formula Feedmaker lid, but also happy to hear that Martin was able to resolve this for you.
This feedback will be fed back to Martin as you were so happy with helped you with your issue.
Thank you for the recommendation to contact us if anyone has an issue, we pride ourselves on helping as much as we can.
Warmest Regards.
Tommee Tippee.
Great customer service
I contacted customer service due to an issue I was experiencing with a tommee tippee product. I chatted with Cienna who was really helpful and has arranged to replace the defective item, which I am really grateful for. I am impressed with the customer service I received.
August 29, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Katy,
We are so happy to hear you are happy with the service Cienna provided. We will be sure to pass along your kind words to her.
We can only apologise that you had a negative experience with one of our products but thrilled to hear this was turned around for you.
Please do not hesitate to get back in touch if you ever need any further support.
Warmest Wishes,
Tommee Tippee
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