Needed a replacement straw for trainer bottle as ours went down the drain when I was washing all the individual parts 🙈 Couldn’t ask for better service. Did an online chat with Antony and he has... See more
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Review summary
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Reviews shaping this summary
had a manufacturing issue with teats we picked up from local supermarket, resulting in baby not being able to suck any milk out. spoke to nicholas and beth and within a. few hours they’d placed an ord... See more
Company replied
I had such a lovely experience with Tommee Tippee’s customer care team. I reached out on Instagram as an expecting first time mum and Cienna and Andy were both incredibly kind, friendly and helpful fr... See more
Company replied
Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Brilliant customer service
I ordered two of the all season sleep bags and their baby nail file. We had previously been trying to cut our little one’s nails with clippers but found this very difficult. The nail file has been a complete game changer and I couldn’t recommend it enough.
I did experience some difficulties with the delivery of my products due to an issue with my address. I was fortunate enough to have got through to Debbie in customer service who couldn’t have been more friendly and helpful. She clearly explained what I needed to do in order to rectify my mistake and left a point of contact for me in case the issue remained unsolved. I am very grateful for Debbie’s assistance and I am very impressed with the service I received. If only all customer service could be as good as what I experienced with Debbie and Tommee Tippee. I will definitely be using the company again and would recommend highly to others.
July 15, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Eloise!
Thank you so much for taking the time to leave such wonderful feedback.
We're delighted to hear that our Parent Care Specialist, Debbie, was able to support you with your delivery. It's fantastic to know that you found Debbie to be so friendly and helpful. We'll be sure to pass on your kind words to her.
If you need any assistance in the future, please do not hesitate to get back in touch.
Warmest Wishes,
Tommee Tippee
10/10 customer service
I needed a part for my manual pump which I had bought from a pharmacy. The gentleman on the phone was extremely helpful and got that ordered for me. He was really friendly and caring, i only wish I had remembered his name to put in this review!
10/10 customer service
and its a great little pump, easy to dismantle and clean
July 17, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Natalie,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help get that spare part out to you and leave you with such a great impression.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Long wait times but overall great…
Long wait times but overall great customer service
July 17, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Georgia,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists were able to be of help, we will make sure to take on your comment about the wait time so we can look to improve our services for future.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Very helpful customer service
Great customer service- I needed a replacement part for my manual breast pump and I couldn’t find it on their website. Tayla and Cienna dealt with my query efficiently and arranged for 2 of the parts to be sent out to me at no charge. The delivery arrived within a couple of days and meant I have avoided having to buy a whole new pump! Thank you for your help.
July 14, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Zoe,
Thank you for taking time to leave your review.
It always great to hear that our Parent-Care Specialists were able to get those spare parts out to you and get you back to pumping.
We will be sure to pass along your kind words to both Tayla and Cienna.
Please do not hesitate to reach back out should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
I had a great experience with Tommee…
I had a great experience with Tommee Tippee customer service. I contacted them regarding faulty anti-colic bottle valves, and both Cienna and Izzy were incredibly helpful throughout the process. They were friendly, responsive and kept me updated every step of the way.
Even when I struggled to identify the batch code because it was so difficult to read, they were patient and worked with me to resolve the issue. My replacement valves were arranged quickly and without any hassle.
It’s refreshing to receive such efficient and caring customer service, especially as a new parent. Thank you both for making the process so easy. I would highly recommend Tommee Tippee and their customer support team.
July 16, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mekhi,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that you had such a great experience with our service and that Izzy and Cienna were so helpful.
We will make sure to pass your kind words along to them.
Please do not hesitate to contact us again in future if we can ever be of more assistance.
Best wishes,
Tommee Tippee
replacement tears after a few emails!
had a manufacturing issue with teats we picked up from local supermarket, resulting in baby not being able to suck any milk out. spoke to nicholas and beth and within a. few hours they’d placed an order for brand new ones to be sent to my address highly recommend ❤️
July 16, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Summer,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Specialists are able to help get an issue sorted for you and leave you with such a good impression.
We will be sure to pass along your kind words to both Nicholas and Beth.
Please do not hesitate to get back in touch should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Had a great experience with Tommee Tippee
Had a great experience with Tommee Tippee online customer service, I spoke with Antony. My rapid cool had stopped working and within minutes he responded, asked me all the relevant questions and got me a replacement ordered. Thank you so much.
July 16, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Meg,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that you had such a great experience with our service and that Antony was able to help you quickly and effectively.
We will make sure to pass your kind words along to him.
Please do not hesitate to reach out to us again if we can ever be of more assistance in future.
Best wishes,
Tommee Tippee
Jude and Cienna were incredibly…
Jude and Cienna were incredibly helpful, what a great company, they treat parents who buy their products with great kindness.
July 16, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jessica,
Thank you for taking the time to leave a review of your experience with Jude and Cienna.
We are so pleased to hear how helpfuland kind they were.
Best wishes,
Tommee Tippee
Great products.
June 17, 2026
Reply from Tommee Tippee UK
Hello Christian,
Thank you so much for taking the time to leave this lovely 5 star review.
We are so pleased that you are very happy with your recent purchase and love your products.
This was really appreciated and we are grateful for you being a customer.
Kind Regards.
Tommee Tippee.
5 ⭐️ Debbie
I had an issue with my prep machine, I called customer services who answered straight away, no queues! Debbie was extremely helpful and understanding of the issues I was experiencing. Replacement and collection was all organised within minutes. You don’t often get customer service like that anymore so it deserves to be recognised.
July 14, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Courtney,
Thank you so much for the lovely 5 star Trust Pilot review.
We are so happy to hear that Debbie was able to assist you with your query with your Perfect Prep Machine and was able to resolve your query within a short time to make sure that you had a replacement and collection of the original machine.
Thank you for recognising Debbies hard work and this will be fed back, which she will be delighted with.
Kindest Regards.
Tommee Tippee.
I spoke to Debbie on the web chat and…
I spoke to Debbie on the web chat and asked about buying some replacement straws for my little boys beakers. Debbie was so helpful and sent me quite a few replacements out free of charge
July 9, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Lynsey,
Thank you so much for the lovely 5 star Trustpilot Review about your recent experience.
We are so happy to hear that Debbie was able to help you with your cups as you need some replacement straws, so we send replacement cups instead of free of charge as gesture of goodwill.
We appreciate you contacting in and asking for assistance.
Kind Regards.
Tommee Tippee.
Terrible customer service and no refund
I returned my order and I still haven't received my refund. Instead of helping to resolve the issue, I felt like I was simply dismissed and told to take it up elsewhere rather than being offered any meaningful assistance.
I understand that parcels can sometimes be delayed or lost in transit, but that's exactly when good customer service matters. Instead of investigating the issue properly or keeping me informed, I was left chasing for updates and without a resolution.
Overall, this has been a very disappointing experience. Poor communication, no empathy, and no willingness to take ownership of the problem. I expected much better from a well-known brand and won't be shopping with Tommee Tippee again.
July 14, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for providing us with your feedback.
We're sorry for the delay in getting your refund which is due to some suspicious activity on your account. We can see that there has been regular communication with our Parentcare Specialists to keep you updated, and our warehouse are checking all returns that arrive back for your order, so this can be refunded as soon as possible.
We can assure you we are fully investigating this matter and will continue to update you as more information becomes available.
Warm Wishes.
Tommee Tippee.
Diego and Andy were so fantastic
Diego and Andy were so fantastic
To work with. This is such a wonderful company with great products that truly care about each customer. Thank you so much!!!!❤️❤️
July 7, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Brittany,
Thank you for taking the time to leave a review of your experience with Diego and Andy.
We are so pleased to here how wonderful and caring they were when assisting with your query!
Best wishes,
tommee Tippee
Beverley was extremely helpful and very…
Beverley was extremely helpful and very nice to talk to and sorted the problem out quickly.
July 13, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Stacey,
Thank you for taking the time to leave a review of your experience with Beverley.
It's wonderful to hear how helpful and nice she was when assisting with your query.
Best wishes,
Tommee Tippee
Dream sense monitor doesn’t work
We were gifted the dreamsense monitor during pregnancy. Few months later and we set it up but the camera feed never worked. Called up and did all the troubleshooting without success. They wouldn’t take the monitor back and only offered 20% off a new £200 one! Sorry but if your tech doesn’t work, you should replace it
July 13, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jenna,
Thank you for leaving a review of your experience with our Parent-care Specialists and the DreamSense Baby Monitor.
We are so sorry to hear you are having some trouble with this and the camera feed isn't working and you aren't happy with the resolution offered.
We see that you have reached out to us again so one of our team has sent you an email in return to look into this further with you.
Best wishes,
Tommee Tippee
Had great experience with this company…
Had great experience with this company thank you for your help
July 13, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jackie,
Thank you for taking the time to leave a review of your experience with us.
We are thrilled to hear it was great.
Best wishes,
tommee Tippee
Prep and Go flask already stopped working
I’m disappointed in how quickly my Prep and Go flask has stopped working. I’ve only had it 4 weeks and the lid has stopped signifying the temperature and I have to guess.
July 11, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Es,
We are so sorry to hear your PrepGo Flask isn't working as expected.
Trustpilot hasn't left us your email address but we would love to know more about this and help get everything resolved.
Can you reach out to us via this link? https://www.tommeetippee.com/en-gb/pages/contact-us
Best wishes,
Tommee Tippee
My baby camera broke after having for…
My baby camera broke after having for just under two years, my monitor started this horrible crackling noise and it set of the camera on all VOX settings.. silent baby and loud camera didn’t make for a good nights sleep for me haha! Spoke with Martin and Izzy and was offered troubleshooting advice, now I have a new device being delivered! Never been so happy with a company, these two clearly care for their customers and are so supportive!
Very grateful mummy here! Thank you both for all your help ☺️
July 8, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Tara,
Thank you for taking the time to leave a review of your experience with Martin and Izzy.
We are so pleased to hear how supportive they were with your query and were able to ge this replaced for you.
Best wishes,
Tommee Tippee
Without shadow of any doubt the worst…
Without shadow of any doubt the worst experiance i have ever had in my life with any equipment ever.
I bought the Tommee Tippee Perfect Prep Pro - Black.
The set up process is more complicated then landing on the moon. The set up is a joke. As an example when you are told to hold down the "filter replacement" button it does not flash, beep or anything to confirm it worked"
The process off allowing cold water at point 6 on the instuctuons is a joke. The reason being is you have to allow,cold water to filter through but this takes time and oftrn the equipment shuts down and you have to start again.
At point 9 and 10 of the instructions when you are having to let it weigh the bottle to memorise it. Its a joke. I have followed it 5 times and everytime instead of the dispense button turning green it turns red. YOUR INSTRUCTIONS DONT EXPLAIN WHAT THAT MEANS.
Your company should be fined heavily for such a poor product. I want my money back
To make it worse soneone made a bottle "the old fashioned way" it was so simple. Dont waste your money people
Tommie tippee are having you over
July 12, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mr Marshall,
Thank you for taking the time to leave a review of the Perfect Prep Pro.
We are sorry to hear you've had a hard time setting up the machine. The filter replacement light will go off once it's registered you've pressed that.
The machine will go into standby mode if left untouched but you will be able to tap any button to bring this back on and continue from where you left off.
If the scoop button is going red during calibration it's because there will have been an error along the way. The powder tanks needs 400 grams in it which is pretty near the top so you may need to add some more. The lower drip tray might be out of place. This is the bottom tray under the dispenser, it has 2 arrows in a circle on it and 3 prongs on the bottom. The prongs need to slot into the corresponding holes and you can do this by twisting it until you feel it go into place.
Trustpilot hasn't shared your email address with us and we would love to speak with you and go through the set up together. Could you reach out to us via this link? https://www.tommeetippee.com/en-gb/pages/contact-us
Best wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hello Shara,
Thank you for taking the time to leave a review.
We are happy to hear this was swift and easy.
We hope you continue to use our products.
Best wishes Tommee Tippee.
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