Had an issue with 2 Dreammakers, both kept cutting off however the crysensor was off… Originally got a replacement through Amazon but the replacement was still defective. Contacted the direct To... See more
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Reviews shaping this summary
I raised a ticket on sunday (closed) about an issue with a product. I received a prompt reply first thing today (Monday). I was asked a few questions as standard i would say and had to give my detail... See more
Company replied
Brilliant service off Jo from Tommee Tippee. Contacted via Facebook with a query regarding a replacement filter for a product - I was just needed advice on this, but not only did Jo advise, she also... See more
Company replied
Tommee Tippee has been an absolute lifesaver for our family. We use the Perfect Prep machine, bottles and dummies, and they’ve helped us through the newborn trenches massively. Honestly, these a... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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My perfect prep machine was faulty but…
My perfect prep machine was faulty but after contacting the team they arranged a quick replacement and pick up of old machine. Beth & Izzy were fabulous and super helpful. Great customer service!
August 26, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Ciara,
We are so pleased that you found Izzy and Beth's customer service to be fabulous, we will be sure to pass along your kind words to them.
We hope that your new Perfect Prep finds you well and that it makes feeding little one quick and stress free! We hope that you continue to enjoy our products as much as we do.
Wishing you well,
Tommee Tippee
Replacement Part - LetsGo bottle warmer
I enquired about a replacement part as unable to source any myself and the agent called Nick sorted my issue within a few emails and arranged delivery of the part. Outstanding service from start to finish. Nice to see some top quality customer service still around
August 25, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Paul,
Thank you for taking time to leave your feedback.
We're always delighted to hear that our Parent-Care Specialists are able to resolve an issue quickly and get that spare out to you so you can get back to your little one.
We will be sure to pass along your kind words to Nick.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Tayla helped with my problem in a fast…
Tayla helped with my problem in a fast and helpful manner
August 25, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi David,
Thank you for taking the time to leave a review of your experience with Tayla.
We are so pleased to hear how speedy and helpful she was when assisting with your query.
Best wishes,
Tommee Tippee
I contacted customer services to see…
I contacted customer services to see about replacement parts for some insulated bottles I have for my toddler who had bitter through a silicone straw. Their team was fantastic and have issued new bottled for us as they dont have that particular part as replacement. They had excellent communication. Honestly one of the best companies i've contacted for customer service.
August 25, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Charlotte,
Thank you so much for the lovely Trustpilot review in relation to your recent experience with our Parentcare Specialist Team.
We are so pleased to hear that you were provided excellent customer service and were given a replacement.
We are so glad to hear that you were given a replacement due to the chewed silicons.
Thank you so much for the compliment about being one of the best companies that you have dealt with.
I hope we hear from you again.
All the best.
Tommee Tippee
Customer service from Nick and Tayla…
Customer service from Nick and Tayla was brilliant. My issue was resolved very quickly.
August 25, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Charlotte,
Thank you for your feedback.
We are delighted to hear that Nick and Tayla were able to assist you with your query very quickly.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Baby safety concerns brushed off
Bit shocked to be honest, contacted them about some perfect prep machines that were not warning when they needed cleaning, which is a serious health and safety issue in my opinion. The filter etc was keeping track no issue. In the end they told me that if the device ever lost power it would forget when it was cleaned so never remind you. Weird as the filter can seem to be tracked ok. Was assuming this was a bug but apparently they think it is working as designed even though it is not mentioned as an issue anywhere on the app or the manual , leading to people likely forgetting to clean the machine as often as needed, seems like a big miss on their part , assumed you could just track in the app , but was told that’s not an option and maybe I can stick a label to the machine to remind me when I last did it …..
August 24, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Scott,
Thank you for taking the time to leave some feedback based on your experience.
We are sorry to hear that you felt your concerns were brushed off. This is certainly not the experience we expect our consumers to have and we would like to turn this around for you.
It is recommended to clean your machine
-Before its first use and then every 30 days.
-If your machine hasn’t been used for 1 week or more.
-When replacing your filter.
-After a de-scaling cycle.
The machine will indicate that this needs to be cleaned by the water droplet symbol displaying an orange light. We understand that it may be difficult to keep track of the frequency this needs to be cleaned so we do recommend adding it to your calendar as a reminder.
We understand how frustrating it may be that the machine has not been notifying you of needing to complete a cleaning cycle. We would love to look further into this for you. One of our Parent-Care Specialists have reached out to you so that we can get this resolved for you and get you back to using this machine with ease.
We hope to hear from you soon,
Tommee Tippee
Amazing interaction every single…
Amazing interaction every single occasion, each member of the team deserves recognition. Very professional, understanding and helpful. The level of customer care and service is outstanding. Thank you for your assistance Cienna, Izzy, Morgan and Antony.
August 12, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Fredrecia,
Thank you for your feedback.
We are delighted to hear that Cienna, Izzy, Morgan and Antony were able to assist you with your query.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
We have a number of products from…
We have a number of products from Tommee Tippee which we are delighted with for our newborn:
-The dream maker, which gives a soft red night light so I can see in the night / sleep comfortably and adjustable white noise volume
-the black out window sheet, does exactly what it says on the tin
-natural start bottles and dummy set which works flawlessly with the prefect prep machine
-Nappy bin and refills, couldn’t be without this item as it makes managing / disposal so easy
Would highly recommend!
June 24, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Robson,
Thank you for taking the time to leave us feedback on our Tommee Tippee products.
We are very glad to hear you love our products and, truly appreciate you would highly recommend them.
If you require any further assistance, please reach out to us, we are always happy to help.
We hope you continue using our products and services in the future.
Best Wishes.
Had an issue with the rapid cool flask…
Had an issue with the rapid cool flask but was sent a replacement, many thanks. Anna
August 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave your Feedback.
We are delighted to hear that our lovely Anna, was quick to deal with your query. We are very happy to hear you are satisfied with the outcome.
We will be sure to pass your kind words onto her.
If you require any further assistance, please reach out to us, we are always happy to help.
We hope you continue using our products and services in the future.
Best Wishes.
I spoke to Tayla for a product…
I spoke to Tayla for a product replacement. the initial answer to my query was done within minutes and I was very satisfied with the outcome.
Well done!
August 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello,
Thank you for taking the time to leave your Feedback.
We are delighted to hear that our lovely Tayla was quick to deal with your query. We are very happy to hear you are satisfied with the outcome.
We will be sure to pass your kind words onto her.
If you require any further assistance, please reach out to us, we are always happy to help.
We hope you continue using our products and services in the future.
Best Wishes.
I bought a Tommee Tippee prepgo from…
I bought a Tommee Tippee prepgo from Smyths toys last week and after the first use it seemed to be faulty. I spoke to the AI assistant on the website who passed me over to Nick. Nick was incredibly helpful after listening to my issue and seeing a video of the fault, he immediately resolved this by sending me a new prepgo to replace the faulty one. Very professional and very helpful thank you! :)
August 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Stacey,
Thank you for your feedback.
We are delighted to hear that Nick was able to assist you with your query and send you out a replacement flask.
We will pass your kind words over to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Quick response
Quick response. The team helped me immensely with getting another charger.
August 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Hujaymah,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialist were able to assist you with your query and sent you out a new charger.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I had an issue with the quick dry…
I had an issue with the quick dry sterilizer, it was extremely stressful as I just had a baby and needed a steriliser. I spoke to Debbie, Debbie was extremely understanding and made sure it was all sorted. She managed to resolve the situation and get me a full refund.
August 1, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Hafiza,
Thank you for your feedback. We are truly sorry to hear of the issue with your QuickDry Steriliser, however, we are very happy to hear that our Parent Care Specialists Debbie was able to resolve this for you.
We will be sure to pass your feedback on to Debbie.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
I had few products from tome tippe
I had few products from tome tippe , like prep go bottle and formula prep machine and many more , my travel set was not working and I talk with susie , she helped with me to exchange that one . I like it , and real handy . Thanks suise .
August 18, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rajwinder,
Thank you for your feedback.
We are delighted to hear that Susie was able to assist you with your query and send you out a replacement.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I got in touch with tommee tippee…
I got in touch with tommee tippee regarding my prepgo flask not working. This was brand new but leaks everytime I try to use it. Debbie was most helpful and as a goodwill gesture has sent me a new flask out. Really grateful thank you 😊
August 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jade,
Thank you for your feedback.
We are delighted to hear that Debbie was able to assist you with your query and sent you out a replacement flask.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Had a problem with my partners pump and…
Had a problem with my partners pump and Debbie helped me out massively and was extremely nice and lovely
August 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Hayden,
Thank you so much for the lovely 5 stat trustpilot review about your recent experience with us.
We are so happy to hear that Debbie was able to help you with your partners Breast Pump.
Your comments were really lovely and we will make sure these are fedback to Debbie who will really appreciate it.
I appreciate you taking the time to do this.
Kindest Regards
Tommee Tippee
Faulty flask
Made a query about a faulty flask thwrmome and the staff were all extremely helpful and I now have a replacement flask on its way 10/10 customer service
August 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Katie,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialists were able to assist you with your query and send you out a replacement flask.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Customer service are excellent…
Customer service are excellent especially Florence. Ensured my query was answered.
August 19, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Debra.
Thank you for taking the time to leave your feedback.
We are delighted to hear you received excellent customer service from our parent care specialist Florence, and they were able to answer your query.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Live chat
I spoke to someone called Debbie via the live chat on the Tommee Tippee website and they were very very helpful and quickly dealt with my query!! I would definitely use this system again - I couldn't fault it - I wish more companies were this helpful!
August 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Jack.
Thank you for taking the time to leave your feedback.
It is wonderful to hear how helpful our parent care specialist Debbie was in helping with your query and this was dealt with quickly.
We are so happy to hear you would use this system again.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Reply from Tommee Tippee UK
Hi Phillip,
Thank you for your feedback.
We are delighted to hear that Elliot was able to assist you with your query.
We will pass your kind words over to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
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