Needed a replacement straw for trainer bottle as ours went down the drain when I was washing all the individual parts 🙈 Couldn’t ask for better service. Did an online chat with Antony and he has... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
had a manufacturing issue with teats we picked up from local supermarket, resulting in baby not being able to suck any milk out. spoke to nicholas and beth and within a. few hours they’d placed an ord... See more
Company replied
I had such a lovely experience with Tommee Tippee’s customer care team. I reached out on Instagram as an expecting first time mum and Cienna and Andy were both incredibly kind, friendly and helpful fr... See more
Company replied
Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with my bottle cooler…
I had an issue with my bottle cooler and the team were a great help and sent me out a replacement, no faults and the staff where great I was speakin with Nicholas, Florence, Debbie and Morgan and had no issues at all
June 16, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Chloe,
Thank you so much for taking the time to leave a review.
We are delighted to hear our Parent Care Specialists were able to help get everything resolved for you!
Please do reach back out to us should you need any further assistance.
Warmest Wishes,
Tommee Tippee
My tommee tippee cooling flask had the…
My tommee tippee cooling flask had the flashing red star of doom at 11pm tonight on the last feed of the day. It had been being iffy in the day and then just gone. I spoke with Kelly who was amazing and such a huge help with sorting a replacement for me. Kelly was very helpful and very understanding to my situation and very quick to help resolve it. Truly appreciate Kelly’s quickness to resolve the issue. Amazing. Thank you.
June 15, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Bronwyn,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists were able to help you resolve your issue with the PrepGo and leave you with such a good impression.
We will be sure to pass along your kind words to Kelly.
Please do not hesitate to get in contact should you ever need any future support.
Warmest Wishes,
Tommmee Tippee.
Very good customer support was able to…
Very good customer support was able to resolve my issue with a product swiftly and get me a suitable replacement. Thanks Nicholas and Debbie!
June 15, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ammaar,
We are so delighted to read this lovely review.
It's so lovely to know our Parent-Care Specialists were able to easily assist you and provide you with a quick resolution.
We will make sure to pass this message to them and I can assure you they will be more than glad to hear what you have written for them.
Warmest regards,
Tommee Tippee.
Excellent customer service
Really great customer service experience. I’m surprised they had customer service available at 9pm which is really ideal especially when having a baby. The team were quick and straightforward when dealing with my query, they really helped me with my issue and provided a quick solution. Special thank you to Andrew and Kelly for helping me this evening.
June 15, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Louise,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists can help you resolve your issue so quickly and provide the kind of service we strive for.
We will be sure to pass along your kind words to both Andrew and Kelly.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Reply from Tommee Tippee UK
Hi,
Thank you for taking time to leave your review.
We're always glad to hear that our Parent-Care Specialists were able to help resolve your issue so quickly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Quality product as described
Quality product as described. Fast delivery, well packaged.
June 11, 2026
Reply from Tommee Tippee UK
Hi Mr Bragg,
Thank you for taking time to leave your review.
It's always great to hear that when our products meet with parent and carer approval and that it got to you quickly and safely.
Please do not hesitate to get in contact should you ever need any assistance.
Warmest Wishes,
Tommee Tippee.
Good quality product that was delivered…
Good quality product that was delivered quickly
June 11, 2026
Reply from Tommee Tippee UK
Hi Stacey,
Thank you for taking time to leave your review.
We're pleased to hear that you approve on the product and that we could get it out to you so quickly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
I was happy initially but not anymore
I was happy with the product initially and bought three glass sets because my sister said glass was best. One chipped probably just a faulty one and this was replaced. All 9 have chips on the top half of them. The product just isn't durable and quite concerning when I've been following the wash and sterilising instructions and using the Tommie Tippie microwave steriliser! Stopped using them immediately and looking at other brands now!
June 14, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Hina,
Thank you for taking the time to share your feedback with us.
Please accept our apologies for not meeting your expectations on this occasion.
We would love for you to reach out to us on 08085 979899 so we can look into this further.
Best Wishes
Tommee Tippee
Delivery was an issue and then when it…
Delivery was an issue and then when it did arrive, one of the boxes inside was damaged with the bottles spilled etc. nothing broken but just didn’t feel like any cars in packing or delivery
June 8, 2026
Reply from Tommee Tippee UK
Hi S Ross,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that one of the boxes inside was damaged, and you feel there was no care taken when packing your order. We are pleased to hear that nothing was broken though.
Please accept our apologies for not meeting your expectations on this occasion.
Should you wish to discuss this further, please do not hesitate to contact us on 08085 979899.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee UK
Hi,
Thank you for your feedback.
We are delighted that delivery was fast, and you feel the product is great.
Best Wishes
Tommee Tippee
It was very easy to chat
It was very easy to chat. And quickly. I thought maybe it would be a long winded faff, they would ask for the product to be returned so they could fix it, or to explain for me to change the battery etc. Instead they told me to stop using the product, issued an apology and a replacement sent out straight away. I think they took the health and safety of my baby very seriously. I’m really pleased with how they dealt with the issue.
June 8, 2026
Reply from Tommee Tippee UK
Hi Kailyn,
Thank you for leaving your feedback.
We are pleased to hear that it wasn't a long-winded conversation for you and that it was resolved quickly for you. We will always take the health and safety of babies seriously.
We are happy to hear that you are really pleased with how your query was dealt with.
Best Wishes
Tommee Tippee
Spoke with Jo
Spoke with Jo, through their live chat. Excellent customer service.
June 12, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Niamh,
Thank you for taking the time to leave us a review.
We're delighted to hear you had a positive experience with our team and that the support provided met your expectations. Feedbacks like this mean a great deal for us.
We'll make sure to share your kind words with our agent so they can see the impact their support has on our customers.
Warmest regards,
Tommee Tippee.
Really helpful and quick response
Really helpful members of staff. The Facebook messenger service gave a very quick response and until 10pm.
June 12, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Laura,
Thank for the really nice 5 star Trustpilot review.
We are so please that somebody was able to offer you a solution late at night which we are more than happy to do and do operate over 24 hours.
Thank you so much for telling us about your recent interaction and for the taking to time to leave the review.
Kind Regards.
Tommee Tippee.
Great products and fantastic customer service.
I have many products from Tommee Tippee, purchased in preparation for my baby. I have found all of them to be fantastic and would recommend to anyone. However, when I did encounter an issue with one of their products, a fault that happens from time to time, I needed to contact customer services. On doing so, I recieved prompt and helpful communication from their team, I ended up being helped by Martin, Beverley and Sophie. All 3 of which were very helpful, replied promptly and communicated well with a dedication to ensure the product was being used correctly and upon agreeing that there was a fault, finding a resolution I was happy with. They ended up deciding to replace the item, which I was more than happy with and the product was ordered and sent straight away, after agreeing with the suggested resolution. I couldn't be happier with their customer service and support.
June 11, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Charlotte,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists were able to help resolve your issue and that they could leave such a great impression, providing the kind of service we strive for.
We will be sure to pass along your kind words to Martin, Beverley and Sophie.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
I would like to commend Tomee Tipee's…
I would like to commend Tomee Tipee's customer service team for their excellent support in resolving an issue with my broken prep machine. From the moment I reported the fault, the team responded promptly, professionally, and with genuine concern for my situation.
Their communication was friendly, efficient, and reassuring, which made what could have been a frustrating experience much easier to manage.
I was particularly impressed by how quickly they actioned my case and worked towards a satisfactory solution.
Overall, I am very pleased with the support I received and would not hesitate to recommend Tomee Tipee based on the quality of their customer service. Thank you to the team for handling my issue so effectively and professionally.
June 11, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Grace,
Thank you for taking the time to leave such a lovely review of your experience with our Parent-care Specialists.
It's wonderful to hear how they showed genuine concern and were prompt in trying to assist with this to get everything resolved for you.
Best wishes,
Tommee Tippee
My son has Gobal development delays and…
My son has Gobal development delays and has Autism. His not ready to drink from a cup yet so I bought him Tommee Tippee insulated active spout cup which is easy for him to hold and drink from.
The only problem is I can’t find any replacement lips in shops for them without buying the whole cup again.
I spoke to a lovely man called, Andrew at customer service support who sent out some replacement bottles with lids.
Please can you do replacement lids in shops for us parents who have disabled children.
June 11, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jennifer,
Thank you for your feedback.
We are delighted to hear that your little one liked our Insulated Active Spout Cup. We have designed this to be easy to hold for little ones hands. We understand the challenge to find a suitable cup for little ones that have autism and development delays.
We are glad to hear that Andrew as able to assist you with sending you out some replacement cups.
We will pass your kind words on to him.
We take all our feedback on board, and we may look into seeing if we can have the lids to these types of cups as a spare part.
We hope you continue to use our services and products in the future.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee UK
Hi Zoe,
Thank you for your feedback.
We are delighted to hear that your order arrived within the timescale specified, and your little one loves our dummies.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
FANTASTIC!!
Absolutely amazing! Straightforward, simple and extremely efficient. Can’t thank you enough. :)
June 5, 2026
Reply from Tommee Tippee UK
Hello Zanab,
Thank you so much for the amazing 5 Star Trustpilot Review.
We appreciate your feedback about your recent interaction with us, and are so please to hear that you found it straightforward as well as simplke and efficient.
We hope to hear from you with more reviews in the future.
Kindest Regards.
Tommee Tippee.
Izzy and Beverley were really helpful…
Izzy and Beverley were really helpful with my query and went above and beyond to address this
June 10, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Beth,
Thank you for your feedback.
We are delighted to hear that Izzy and Beverley were able to assist you with your query.
We will pass your kind words on to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I had issues with my son’s bottle…
I had issues with my son’s bottle constantly leaking into the point where he was getting soaked every time he was having a bottle
I had three different people to help me and they’ve sent replacements out
Thank you so much very helpful
Hopefully, I don’t have this issue again
June 9, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Demi,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help sort this out for you and get those replacements out to you.
Please do not hesitate to get back in touch should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.