Had an issue with 2 Dreammakers, both kept cutting off however the crysensor was off… Originally got a replacement through Amazon but the replacement was still defective. Contacted the direct To... See more
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Reviews shaping this summary
I raised a ticket on sunday (closed) about an issue with a product. I received a prompt reply first thing today (Monday). I was asked a few questions as standard i would say and had to give my detail... See more
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Brilliant service off Jo from Tommee Tippee. Contacted via Facebook with a query regarding a replacement filter for a product - I was just needed advice on this, but not only did Jo advise, she also... See more
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Tommee Tippee has been an absolute lifesaver for our family. We use the Perfect Prep machine, bottles and dummies, and they’ve helped us through the newborn trenches massively. Honestly, these a... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Excellent customer service
Excellent customer service! I had an issue with my PrepGo and contacted customer service for help. They responded very quickly and dealt with my problem in a friendly, professional and efficient way. I’m very happy with the support I received and really appreciate how smoothly everything was handled. Thank you so much! Highly recommend!
September 1, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Beata.
Thank you for taking the time to leave your feedback.
We are very sorry to hear that you experienced an issue with your PrepGo, we can fully understand how inconvenient this issue would have been for you and your little one.
We are delighted to hear that you received excellent customer service and support from our parent care specialist and the matter was resolved very quickly.
We are thrilled that you would highly recommend us.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Thank you for such a quick response
Thank you for such a quick response
August 30, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Jane,
Thank you so much for the 5 star Trustpilot review.
We appreciate you rating us highly based on how fast that we reply to you.
We will do whatever we can to get back to customers as soon as possible to assist them.
Kind Regards.
Tommee Tippee
Elliot was a fantastic help
Elliot was a fantastic help, my son has had the same dummies since he has been born but recently no shops near me have them stocked. i reached out to tommee tippee and got put through to elliot and he was straight to answering my query. I got a response within minutes and they even sent some dummies out for my son! Thankyou so much again!
August 29, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Jenna,
Thank you so much for the really lovely 5 star review.
We appreciate you taking the time to leave this review on your experience with Elliot.
It is lovely to hear that although the soothers are not in stock, we were able to send something suitable for little one to use.
Thank you for the comment on the time it took to deal with your enquiry as we work hard to deal with customers queries as soon as possible.
Kindest Regards,
Tommee Tippee.
⭐️Amazing customer service. ⭐️
I had bought the prep and go flask set the lid of the cooling flask malfunctioned. Martin at customer service couldn’t have been more helpful in resolving this for me. I couldn’t fault my experience of the Tommee tippee team. I’d highly recommend contacting customer services if you have a problem with any Tommee tippee products.
Thanks again Martin!! ⭐️⭐️⭐️⭐️⭐️
August 27, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Anna,
Many thanks for the 5 star Trustpilot review about your experience with Martin.
We are sorry to hear that you had issues with your PrepGo Formula Feedmaker lid, but also happy to hear that Martin was able to resolve this for you.
This feedback will be fed back to Martin as you were so happy with helped you with your issue.
Thank you for the recommendation to contact us if anyone has an issue, we pride ourselves on helping as much as we can.
Warmest Regards.
Tommee Tippee.
Great customer service
I contacted customer service due to an issue I was experiencing with a tommee tippee product. I chatted with Cienna who was really helpful and has arranged to replace the defective item, which I am really grateful for. I am impressed with the customer service I received.
August 29, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Katy,
We are so happy to hear you are happy with the service Cienna provided. We will be sure to pass along your kind words to her.
We can only apologise that you had a negative experience with one of our products but thrilled to hear this was turned around for you.
Please do not hesitate to get back in touch if you ever need any further support.
Warmest Wishes,
Tommee Tippee
Facebook Messenger Help
I contacted Tommee Tippee via facebook messenger and got put through to chat with Elliot who gave a 5 star extremely helpful service. Will definitely continue to use Tommee Tippee brand they have never let me down.
August 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Kerry,
We are so happy to hear that you are satisfied with the service Elliot provided. We will be sure to pass your kind words along to him.
We are delighted to hear that you will continue to use Tommee Tippee for all your little ones needs and that we have never let you down, we hope you continue to enjoy our products as much as we do.
Warmest Wishes,
Tommee Tippee
Contacted TT for cherry day time…
Contacted TT for cherry day time soothers for a child will special needs. They were very prompt, helpful and informative. The product is discontinued they searched to see if any of their retailers had any but to no avail. They are posting me free soothers similar to the ones I require fingers crossed he will like them. Thank you so much TT that’s the only soothers he will take.
First class customer service 👍
August 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Alma,
Thank you for taking the time to leave your review.
We're always delighted to hear that even if we are unable to provide the exact item you are searching for that our parent-Care Specialists are willing to put in that extra work to help find you and alternative.
We have taken on board your comments about the availability of older stock and have passed them onto the relevant team.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Great customer service
Had a small issue with a couple of bottles. Spoke to Elliot on live chat and it was resolved within 10 minutes. Great customer service!
August 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Nicola,
We are so sorry to hear that you were having issues with your bottle, and we are so glad to hear that Elliot was able to resolve your issue so quickly and that you enjoyed his customer service, we will be sure to pass your kind words along to him!
We hope that you continue to have good experiences with Tommee Tippee and that you enjoy our bottles as much as we do.
Warmest Wishes,
Tommee Tippee
Amazing customer service after an error…
Amazing customer service after an error by myself when placing an order with a free gift. Resolved and ordered quickly free of charge.
August 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello.
Thank you for taking the time to leave your feedback.
We are delighted to hear you had an amazing customer service experience, with our parentcare specialists. We are thrilled they were able to resolve your issue with your order and this was dealt with quickly.
If you do require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Great experience with customer services…
Great experience with customer services today, Martin was very helpful
August 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Michelle.
Thank you for taking the time to leave your feedback.
We are thrilled to hear you had a great customer service experience with our parentcare specialist Martin, and that he was able to help you with your query.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Reply from Tommee Tippee UK
Hello Sioned.
Thank you for taking the time to leave your feedback.
We are delight to hear you received great customer service for our parentcare specialists.
We will certainly be passing your kind words on.
If you require further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Florence and Beth were so so helpful
Florence and Beth were so so helpful! Immediately identified the problem and got a replacement ordered the same day! Amazing customer service!
August 27, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Ashleigh.
Thank you for taking the time to leave your feedback.
It is wonderful to hear how helpful our parentcare specialists Florence and Beth were, and they were able to identify the problem and had a replacement sent out to you.
We will certainly be passing your kind words on to them.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Amzing.
Amzing.
I like tommee Tippee and have purchased from them a lot now. Their site is good and products are great. I have reccommended to freinds and family who also loved them.
April 10, 2026
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that you have continued to chose our brand to care for your little one and we're delighted to hear how satisfied you are with the quality of our products. We're pleased to also hear that you have recommended us to family and friends and we hope they also fall in love with our products as much as we have!
Wishing you all the best,
Tommee Tippee
I contacted Tommee Tippee to see if…
I contacted Tommee Tippee to see if they could send me two blue glow in the dark dummies as they are the only colour my son likes and the others make him gip/gag. Although they were unable to just send me two blue ones, they were really helpful and kind towards the situation.
It would be helpful if you sold all colours separately, especially for families with SEND children, however, the customer service I received was brilliant from Beth and Anthony
August 27, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello,
Thank you for your feedback.
We are delighted to hear Beth and Anthony were helpful and empathetic when assisting you with your query.
We really sympathise with your dilemma and shall certainly pass your feedback on to the relevant team for review.
Thank you again for taking the time to leave your review, it means a lot to us and your thoughts help us keep improving.
Best wishes
Tommee Tippee
Missing parts
I spoke with Tayla about missing parts from my electric breast pump. This conversation was very helpful and Tayla quickly resolved the issue, offering to post the missing parts at no cost to myself.
August 26, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Katie,
Thank you for taking the time to leave a review of your experience with Tayla.
We are so pleased to hear how quick and helpful she was when getting you some new parts for your Electric Breast Pump.
Best wishes,
Tommee Tippee
Issue resolved quickly by Debbie
I had an issue with the breast pump I purchased. Debbie was incredibly helpful on the chat and resolved my issue quickly and with a very satisfactory outcome. Thanks Debbie!
August 26, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello RT,
Thank you so much for taking the time to leave your feedback!
We are delighted to hear that Debbie was so helpful and was able to provide a satisfactory solution so quickly. We will be sure to pass on your kind feedback to Debbie.
Warmest Wishes,
Tommee Tippee
Brilliant customer service from Debbie…
Brilliant customer service from Debbie today. She resolved my issue super fast and efficient and was very kind. Thank you again for your help ❤️
August 26, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Greta,
Thank you for taking the time to leave some wonderful feedback.
We're ecstatic to hear that our Parentcare Specialist, Debbie, was happy to support you with your query and offer a suitable resolution. We're thrilled to hear how satisfied you are with the service received and that you found us to be fast and efficient, we will ensure your kind words are passed onto our team!
We hope you continue to love our products as much as we do and we're always here for any further assistance you may need!
Wishing you all the best,
Tommee Tippee
I had troubles with my prep to go…
I had troubles with my prep to go cooling flask, I was supported by Martin and Debbie and they solved this problem straight away brilliant service!
August 26, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Joanie,
We are so glad that Martin and Debbie were able to help you resolve your troubles with your PrepGo Formula Feed Maker cooling flask, and we will be sure to pass on your lovely words to them!
We hope you continue to love our products as much as we do, and we are delighted that our services were able to help you today!
Warm Wishes,
Tommee Tippee
Lovely customer service
I had a query about a couple of the sippee cups from Tommee Tippee and both Honor and Debbie went above and beyond to help me solve the issue and have kindly resolved my problem. Thanks ladies, I’m very grateful. ☺️
August 26, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Tina,
Thank you for taking the time to leave a review of your experience with Honor and Debbie.
It's wonderful to hear how they both went above and beyond to assist you and resolve your query about your cups!
Best wishes,
Tommee Tippee
My perfect prep machine was faulty but…
My perfect prep machine was faulty but after contacting the team they arranged a quick replacement and pick up of old machine. Beth & Izzy were fabulous and super helpful. Great customer service!
August 26, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Ciara,
We are so pleased that you found Izzy and Beth's customer service to be fabulous, we will be sure to pass along your kind words to them.
We hope that your new Perfect Prep finds you well and that it makes feeding little one quick and stress free! We hope that you continue to enjoy our products as much as we do.
Wishing you well,
Tommee Tippee
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