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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the application for its intuitive design, adaptability, and extensive catalog of music across various genres and instruments. Many highlight features like adjustable tempo, accompaniment choices, and the ability to loop sections as particularly helpful for learning and practice. The customer service is frequently described as outstanding, responsive, and helpful, with many appreciating the personalized support. However, some people were dissatisfied with the subscription model, particularly regarding subscription management and trial conversions. A few users also reported issues with printing scores, pixelated resolution on larger screens, and difficulties with the desktop version of the application, particularly regarding instrument selection and device management.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the app intuitive, adaptable,... See more

Product

Consumers find the product to be excellent, praising its extensive and diverse music library, which includes... See more

Application

Customers consistently note positive experiences with the app, praising it as a great tool for musicians of... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the outstanding and responsive... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express frustration with unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The program is exellent either for study than for live performances with friends. It is reliable and well tested. The support and management teams are very flexible , open to suggestions with p... See more

Company replied

Rated 5 out of 5 stars

I've just registered a Yamaha Alto Sax, and received a 90-day premium membership. I'm an absolute beginner to reading music and playing an instrument. This application and platform with its... See more

Company replied

Rated 5 out of 5 stars

I have been using Tomplay for some time now while learning to play my saxophone. It has been an invaluable asset not only in my learning process but having such a large catalog of music, it has al... See more

Company replied

Rated 5 out of 5 stars

I have been playing piano all of my life but now I no longer rely on printed scores. I Rely exclusively on Tom Play. The annotation system allows me to put in reminders and finger numbers and ch... See more

Company replied


Company details

  1. Sheet Music Store
  2. e-Commerce Service
  3. Music Instructor
  4. Orchestra
  5. Software Company

Written by the company

Tomplay interactive sheet music was created by over a hundred musicians, developers and designers who all share the same passion: transforming your music learning into a unique and immersive experience. We realized that many musicians stop playing — often because they feel discouraged — so we set out to change that. By harnessing the latest technologies, we created interactive sheet music that adapts to your level and your needs. Driven by deeply humanistic values, our mission is to bring the world’s musical heritage to life and make it accessible to as many people as possible through modern digital tools. Want to join the Tombooks adventure? Don’t hesitate to contact us via our contact form. We welcome your support and suggestions — because the true artisan behind each of our interactive scores is YOU! – The Tomplay Team


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

845 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Support

Just started using the Tomplay app and had self-inflicted technical issues. Their support team fixed it within a few hours. Excellent service. Thanks. Iain

February 13, 2025
Unprompted review
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Reply from Tomplay

Hi Iain, thank you so much for your kind words! We're thrilled to hear that our support team was able to assist you quickly. We're always here to help and make sure you have the best experience with Tomplay.

Musically yours,
The Tomplay Team

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Rated 5 out of 5 stars

Excellent customer service

I signed up for a subscription but unfortunately was unable to download the app on my device. As I had already paid for the year I requested a refund which was initially refused. However after Customer Services reviewed my case I have now actually received the refund. I am very impressed that Réne went to the trouble of following this up for me. I feel that I have been treated very fairly and considerately.

February 11, 2025
Unprompted review
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Reply from Tomplay

Thank you for your review!

We’re glad to hear that the issue was resolved and that our support team was able to assist you.

We always strive to provide fair and considerate support. If you ever need anything else, don’t hesitate to reach out.

Musically,
The Tomplay Team

Rated 4 out of 5 stars

Very helpful customer services.🌈

February 10, 2025
Unprompted review
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Reply from Tomplay

Hello, thank you for your feedback! We're delighted to hear that you had a positive experience with our customer service. If you need any further assistance in the future, we'll always be here to help! Musically yours, the Tomplay Team.

Rated 5 out of 5 stars

Just try it its fab!

I just love this app, i've been using this app for 2 years & its becouse of this i can now read music! I dtarted of has beginner and slowed the music right down and progressed from there, all of which you can do in the app, also, it shows you the music cover (no other does) and a preview of the song, you can also loop, great for practicing those tricky sections! Then you have the yearly competition and the all new fab monthly challenges! Keep up the great work Tomplay!

February 8, 2025
Unprompted review
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Reply from Tomplay

Thank you for your wonderful review!

We’re delighted to hear how much you’ve enjoyed using Tomplay and how it’s helped you grow musically. It’s always inspiring to see our users making great progress and having fun along the way. Keep up the great work and thank you for your support!! 😊🎶

The Tomplay Team.

Rated 4 out of 5 stars

This is a great App

This is a great App. I am using it for Piano Play, with nice Features like annotations, playing along. Also it has a good set of notes to download.

February 3, 2025
Unprompted review
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Reply from Tomplay

Hi Erwin,

Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying Tomplay for your piano practice, along with our interactive features and our catalogue.

Musically,
The Tomplay Team

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Rated 5 out of 5 stars

Tomplay Rocks!

As an intermediate flute player, I can say that Tomplay has significantly enhanced my skills. Love the flexibility of looping difficult parts in a song to practice until perfect. Every fall they offer a discount on gift cards. Don't forget to cancel the automatic renewal of your current subscription before the renewal date. Then apply the gift card to renew your subscription.

January 29, 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hello Trub, thank you very much for your comment, we are very happy that you like Tomplay! Musically yours, the Tomplay team

Rated 5 out of 5 stars

Thank U very much for the idea and…

Thank U very much for the idea and realisation of it. My students love it and enjoy practising with it. It was also helpful for me as a violin teacher to choose a violin repertoire for kids. Thank U very much. Very kind and great people working there...always willing to advice and help. Thank U.

January 29, 2025
Unprompted review
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Reply from Tomplay

Hello Eva, thank you very much for your comment, we are very happy that you like Tomplay and our team! Musically yours, the Tomplay team

Rated 5 out of 5 stars

Brought music back to my life

I really love tomsplay. Arrangements are awesome. It brought music back to my life

January 26, 2025
Unprompted review
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Reply from Tomplay

Hi Alper,

Thank you so much for your kind words! We're thrilled to hear that Tomplay has helped bring music back into your life and to know that you're enjoying our arrangements.

Musically,
The Tomplay Team

Rated 5 out of 5 stars

Tomplay is a great way for busy adults to be engaged in music

I've been using Tomplay for the last few months. I've been a saxophone player since 1988. Played in several school groups through middle school, high school, college, and right after college until around 2005. As I've gotten older, it's harder to find groups that fit my interests that will also fit into the small timeslots available due to work, family, and other commitments. When my daughter started playing the saxophone in middle school band in 2020, I started to pick it back up, as well.

Until Tomplay came around, I was kind of stuck playing etude books and old Jamey Aebersold play-a-long CDs. While I enjoyed playing with etude books and CDs, that experience never really felt like performing and rehearsing with an ensemble. When I started using Tomplay in late 2024, it felt like playing with an ensemble that was available on my schedule that also wanted to play whatever I was interested in playing. The variety of music is great, and I was even surprised to see some classical saxophone pieces in there with full accompaniment along with fun jazz and popular music. There is plenty to keep me busy for years. I like the variety of difficulty levels for learning a new tune. The ability to change the accompanying parts and modulate the tempo really helps add to the real rehearsal experience that you get. That's something that I felt was missing from playing along with CDs or playing etude books. Pair everything with a decent Bluetooth speaker (using a JBL Charge 4), and you can really rock out with the backing track and lose yourself in the experience.

Support has been top notch, and the reception from the support team for taking requests for new music is great. Looking forward to many more great lunch break rehearsals with the Tomplay orchestra!

January 23, 2025
Unprompted review
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Reply from Tomplay

Hi James,

Thank you so much for your wonderful review! We’re thrilled to hear that Tomplay has helped you reconnect with music. It’s great to hear that you appreciate the variety of our catalogue and the flexibility provided by our interactive features. We’re also happy to know that our support team has been helpful and responsive.

We value your feedback and will continue to expand our catalog to keep offering new and exciting music. We look forward to supporting many more of your "lunch break rehearsals"!

Musically,
The Tomplay Team

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Rated 5 out of 5 stars

Tomplay is the best

Tomplay is the best! I have been using Tomplay for about 6 months. I love playing along to a piece of music while looking at the notes on my computer. I love that I can change the tempo, play with or without accompaniment and so much more. It's great that I can print the music as well. Recently I had a questions about a piece of music that I needed the piano accompaniment part to and they were very quick in responding the following day and answered my question. I highly recommend using Tomplay for all your music needs.

January 20, 2025
Unprompted review
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Reply from Tomplay

Hi Peggy, thank you very much for your comment, we are very happy that you like Tomplay! Musically yours, the Tomplay team

Rated 5 out of 5 stars

The sound of Music

The sound of Music!
I never thought that one day our house would not only be filled with the sound of our child playing an instrument, but being filled with music I love accompanied by my own kin of 11 years old. No more spending and eternity learning the instrument before learning the joy of playing music - it’s the power of the app to quickly bring you in to being a part of the music that makes it so special. So much so, I look forward to all the new releases that come out each week and the time I get to spend jamming together to our favourite songs - imagine when we played ‘Cat’s in the cradle’! My child’s confidence in all areas of life has grown exponentially since we started with Tomplay, who even indulged a special request to add a favourite classic of mine to the repertoire, all the while keeping me posted on my request as they went from acknowledging the request through the various stages required to being able to publish it. Outstanding customer service! This is truly one of the best investments that I’ve ever made. The benefits of music are well documented, add to that being able to play music, is just such a wonderful gift in life.
Thank you Tomplay!🙏
Drum-on!🤘

January 20, 2025
Unprompted review
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Reply from Tomplay

Hi Mark, thank you so much for your detailed and precious review, we are very happy that you like Tomplay and our support team! Musically yours, the Tomplay team

Rated 5 out of 5 stars

Tomplay Is The Best!

I've been using Tomplay interactive tracks for the past approx. 10 months and I play a variety of tracks daily. I ABSOLUTELY LOVE AND SWEAR BY TOMPLAY. IT IS THE ABSOLUTE BEST IN THE BUSINESS!!! Furthermore, Tomplay's technical and support staff are extremely responsive, supportive, and quick to make reasonable fixes. They are VERY responsive. I HIGHLY RECOMMEND TOMPLAY!

January 16, 2025
Unprompted review
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Reply from Tomplay

Dear Michael,

Thank you so much for your amazing feedback! We are absolutely thrilled to hear that you love using Tomplay and that our support team has been helpful to you. We're proud to be part of your music journey, and it's great to know that you enjoy the variety of tracks and the features we offer.

Musically,
The Tomplay Team

Rated 5 out of 5 stars

For me the 5 star rating its simple

For me the 5 star rating its simple, it gives me another avenue to practice which has added intrinsic value. And for me, for app works flawlessly most of the time. Many of the 1 star complaints are about auto renewal, and I can understand, it's an unfortunate aspect of buying courses on the internet these days. All that would be needed for Tomplay to be of a company with the highest integrity in my opinion, is a one or two week reminder before the subscription renews. I myself would prefer that auto renews didn't exist anywhere on the internet, especially since there is no incentive economically to renew automatically. It is a bit of a trap. But that said. I will renew because I actually love Tomplay. It makes my practicing that much more enjoyable. And the new scales with orchestral accompaniment is an absolutely welcome addition to practicing scales! So, if I had a comment for customer service, I would suggest if you are going to keep auto renew, give the customer a one week warning, and hopefully there would be no complaints if they fail to terminate the contract in advance.

January 14, 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Dear Judah, thank you very much for your comment and suggestion, we are very happy that you like Tomplay! Musically yours, the Tomplay team

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Rated 5 out of 5 stars

We love this app.

My daughter used this app for several years and loves the variety of music available to her.
She especially enjoyed how she could adapt the level of songs to where she was at.
She even showed her piano teacher during one of her lessons, and her teacher was so impressed with the app that she signed up as well.
I would highly recommend this app for any musician.

January 10, 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Beck,

Thank you so much for your kind words! We're thrilled to hear that both your daughter and her teacher have found Tomplay helpful and enjoyable.

Musically,
The Tomplay Team

Rated 5 out of 5 stars

Love this site

Love this site! Awesome selection of music. And any issues or requests are handled quickly. This is my go to for music.

January 6, 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Gail, thank you very much for your comment, we are very happy that you like Tomplay! Musically yours, the Tomplay teamv

Rated 5 out of 5 stars

Tomplay is absolutely fabulous!

Tomplay is absolutely fabulous!! I've been using it nearly 2 years now & use it almost every day (& miss playing when I don't). The range of music for me, as an intermediate player, is fabulous & I use it for my carehome work. The range of music covers most genres & the differing skill levels of each piece are great too. For beginners there is extra help too... if wanted, showing visual tips for fingering, metronome playing through the piece, scrolling bar line to keep you in place, visual and/or audible counting in to the piece & more. Practice tools like changing the tempo & looping sections to practice over & over are brilliant. Also the way you can switch off certain sections of the backing... If you feel you need the support of the lead instrument to back you up, it's there. Then turn that line off when you feel ready to fly solo & strut your stuff! 😁 I find the instrument choice fabulous too as I use brass, woodwind, piano, vocal versions (it's so versatile). The ability to make your own play lists is fab & I have 'mood' folders & 'venue' folders for all the different occasions & different people I play with. I really do heartily recommend Tomplay to anyone thinking of trying it.

January 4, 2025
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Clare,

Thank you so much for your detailed and enthusiastic review! We’re thrilled to hear how much you’re enjoying Tomplay and how it enhances your musical journey and carehome work. Your feedback means a lot to us!

Musically,
The Tomplay Team.

Rated 5 out of 5 stars

I Love TomPlay!

This App is fantastic for learning the Drums! This is great with the visual scores! Beautiful Awesome experience! Great Customer Service very Friendly! I just wish there was more worship music for drums. My many Favorite Songs is "Shall We Gather At The River". I love This App it's Wonderful!! Five Star App!

December 26, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Crystal Rose,

Thank you for your wonderful feedback! We're thrilled to hear you’re enjoying Tomplay for learning the drums and that our visual scores enhance your experience. Our catalog has over 80,000 interactive scores with high-quality audio. We add new scores weekly and appreciate suggestions like yours for worship music (especially "Shall We Gather at the River"), which we’ve passed to our team. Feel free to share additional requests directly at contact@tomplay.com.

Musically,
the Tomplay Team.

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Rated 5 out of 5 stars

I experienced an issue with my account…

I experienced an issue with my account necessitating a request for help on their site portal. Within a day or so they responded and resolved it. Refreshing and wholly satisfying. :)

December 29, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hello, thank you very much for your comment, we are very happy that you like Tomplay and our team! Musically yours, the Tomplay team

Rated 5 out of 5 stars

An enjoyable learning journey for all instruments

I started with Tomplay 18months ago when I bought my first tenor saxophone. Tomplay has many genres of music and I like that variety, even though I concentrate on jazz. The backing tracks with scores have taught me to sight read within 6 months, which is really great. The recent (December 2024) addition of scales, with scores and backing tracks, is fantastic. The scales are even in levels from beginner to advanced. I Bluetooth Tomplay from iPad to a guitar amp and have a great jazz evening in my spare bedroom. Tomplay has accelerated my playing ability and enabled me to sight read music. I can’t recommend it enough. If you are still undecided then do what I did at the beginning; try a month for free before buying, you truly will not regret a moment of it. Happy learning and playing to you all. Thanks Tomplay

December 31, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hello, thank you very much for your very nice feedback, we are very happy that you like Tomplay this much! Musically yours, the Tomplay team

Rated 5 out of 5 stars

Couldn't be happier

Only with them for about a month. Got the yearly subscription. Seems absolutely awesome so far. Just had a chat with Pablo on their help line -- amazing service. Responded quickly, made it so easy and clear for me. Delighted with what this company offers, and I've barely touched it so far. A massive collection of music, offered in a fascinating way, with so many options.

December 31, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hello Michael, thank you very much for your very nice feedback, we are very happy that you like Tomplay! Musically yours, the Tomplay team

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