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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the application for its intuitive design, adaptability, and extensive catalog of music across various genres and instruments. Many highlight features like adjustable tempo, accompaniment choices, and the ability to loop sections as particularly helpful for learning and practice. The customer service is frequently described as outstanding, responsive, and helpful, with many appreciating the personalized support. However, some people were dissatisfied with the subscription model, particularly regarding subscription management and trial conversions. A few users also reported issues with printing scores, pixelated resolution on larger screens, and difficulties with the desktop version of the application, particularly regarding instrument selection and device management.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the app intuitive, adaptable,... See more

Product

Consumers find the product to be excellent, praising its extensive and diverse music library, which includes... See more

Application

Customers consistently note positive experiences with the app, praising it as a great tool for musicians of... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the outstanding and responsive... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express frustration with unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The program is exellent either for study than for live performances with friends. It is reliable and well tested. The support and management teams are very flexible , open to suggestions with p... See more

Company replied

Rated 5 out of 5 stars

I've just registered a Yamaha Alto Sax, and received a 90-day premium membership. I'm an absolute beginner to reading music and playing an instrument. This application and platform with its... See more

Company replied

Rated 5 out of 5 stars

I have been using Tomplay for some time now while learning to play my saxophone. It has been an invaluable asset not only in my learning process but having such a large catalog of music, it has al... See more

Company replied

Rated 5 out of 5 stars

I have been playing piano all of my life but now I no longer rely on printed scores. I Rely exclusively on Tom Play. The annotation system allows me to put in reminders and finger numbers and ch... See more

Company replied


Company details

  1. Sheet Music Store
  2. e-Commerce Service
  3. Music Instructor
  4. Orchestra
  5. Software Company

Written by the company

Tomplay interactive sheet music was created by over a hundred musicians, developers and designers who all share the same passion: transforming your music learning into a unique and immersive experience. We realized that many musicians stop playing — often because they feel discouraged — so we set out to change that. By harnessing the latest technologies, we created interactive sheet music that adapts to your level and your needs. Driven by deeply humanistic values, our mission is to bring the world’s musical heritage to life and make it accessible to as many people as possible through modern digital tools. Want to join the Tombooks adventure? Don’t hesitate to contact us via our contact form. We welcome your support and suggestions — because the true artisan behind each of our interactive scores is YOU! – The Tomplay Team


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

845 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love the app

Love the app! Really great repertoire of music. I would love for harmonicas to be added to instrument choices

December 27, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Maria,

Thank you for your review! We are glad to hear that you love the app and our catalogue. We appreciate your suggestion for adding harmonica to the instrument choices, which we’ve passed to our team.

Musically, the Tomplay Team.

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Rated 5 out of 5 stars

This is a fabulous resource with staff…

This is a fabulous resource with staff behind the scenes who go above and beyond to assist. I purchased a year long gift card which I couldn’t get to work on the system. I’m not tech savvy so contacted Tomplay via their contact us’ link. This was on Christmas Eve so I didn’t expect a reply for a few days but Ana, from Tomplay, got back to me within an hour or so and redeemed the voucher onto my account without me having to do anything else.

Excellent service from people who design and deliver a service, without which, I would probably have given up playing by now.

December 26, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Jeff,

Thank you so much for your wonderful review! We're thrilled to hear that our team could assist you so quickly and help you redeem your gift card. It's also great to know that Tomplay has made a difference in your musical journey!

Musically, the Tomplay team.

Rated 5 out of 5 stars

Play that sing

I downloaded an accompaniment song but it kept stopping mid way through. Pablo gave me step by step help, checked in multiple times, and walked me through the process of problem solving. I am very tech deficient so to have a successful outcome from a text format was very empowering. I also appreciated his next day follow up.

December 24, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hello, thank you very much for your comment, we are very happy that our team was able to help you resolve the issue! We wish you all the best! Musically yours, the Tomplay team

Rated 5 out of 5 stars

Outstanding customer service

I purchased my husband a new trombone for Christmas last year and purchased a subscription to Tomplay to go along with it, thinking he could have access to all the music he would want! This is truly such a great service! Unfortunately, being in med school my husband has not had the chance to play his trombone more than a few times over the past year and he has not used this service at all. When I got the notification that the subscription was renewed for another year on Christmas Eve, I immediately went in and cancelled and then emailed customer service asking for a refund. Because it was a holiday, I was not expecting to hear anything back until after the new year but they responded within hours. She explained that they do not typically give refunds but because she could see we have not used the service at all, she gave me a full refund.

Fantastic company, great resource, I would recommend this to anyone!

December 24, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Dear Amanda,
Thanks a lot for your feedback, we are happy to read this and hope to see your husband back soon with us here at Tomplay. All the best,
Musically yours,
Tomplay Team

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! The tools that allow to adjust the tempo, isolate a section to loop over and over are a huge help when learning a new song.

There were several songs that I couldn’t find in the catalog. I emailed customer support and got a prompt response with my questions answered!

I will be renewing my subscription!

December 24, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Dear John, thank you very much for your comment, we are very happy that you like Tomplay! Musically yours, the Tomplay team

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Rated 5 out of 5 stars

Great app to play (cello) music…

Great app to play (cello) music accompanied, pretty good choice of music scores, ability to change pitch and/or tempo is brilliant. My only wish would be to have more classical music scores. Customer service is excellent.

December 20, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Dear René,

Thank you for your feedback! We're glad you enjoy playing with Tomplay and find our interactive features helpful. Our catalog includes 80,000+ scores, and we regularly add more, including classical pieces. Feel free to share suggestions at contact@tomplay.com. We're also happy you had a great experience with our customer service!

Musically,
The Tomplay team.

Rated 5 out of 5 stars

Wide range of music and excellent Customer Service

I recently installed Tomplay and to be fair it didn’t run properly. Contacted customer services. They were extremely helpful. Sent screen shots and they sorted out the problem which, by the way was due to a setting on my desktop. Highly recommend

July 7, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Dear Linda,
Thanks a lot for your review, glad that you like Tomplay and our support team.
Musically yours,
Tomplay Team

Rated 5 out of 5 stars

Awesome - try it!

Tomplay has been my primary method for learning the Sax. Having such a big catalog of music at all levels is great and being able to either isolate the sax part to aid learning or turn it off and just play with the backing track is great. Add to that the ability to annotate, slow down and loop phrases it is the perfect learning tool whilst still being ideal to just play for fun! I've been using it for 3 years now and still love it!

December 17, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Penny, thank you very much for your comment, we are very happy that you like Tomplay! Musically yours, the Tomplay team

Rated 5 out of 5 stars

I find this app very useful

I find this app very useful for myself and my students. Not all students can afford this app so I download or print out a copy for the student to go home and practice so that when they come back to the lesson it can be played with the playback. It is great for gigs as I do not have to turn pages or fly off music stand on windy days.

December 14, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Francesco,

Thank you for your review! We are glad to hear that Tomplay is helpful for both you and your students.

Musically yours,
The Tomplay team.

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Rated 5 out of 5 stars

Been using tomplay for years now

Been using tomplay for years now
For paid gigs as a professional musician.
It's a great learning tool for all levels .
Well worth the money.

December 14, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Leonard,

Thank you for your review! We are thrilled to hear that Tomplay has been a great tool for your professional gigs and learning.

Musically yours,
The Tomplay team.

Rated 5 out of 5 stars

Really enjoying Tomplay

I have been playing along with YouTube songs but good songs are hard to find and all the ads got on my nerves.
Recently I bought the Tomplay app and I am really enjoying playing all the different music.
Good sound and easy to use.
Also, I had a few questions with the set up of the app on my laptop. I asked the chat person and he patiently helped me.
I hope to improve my saxophone 🎷 playing to the next level while enjoying the music on Tomplay.

December 9, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Karin,

Thank you for your wonderful review!

We are thrilled to hear you are enjoying Tomplay and finding the app useful for improving your saxophone playing. We’re also glad that our support team was able to assist you with the setup on your laptop.

We wish you continued success with your playing, and feel free to reach out if you need any further assistance.

Musically yours,
The Tomplay Team

Rated 4 out of 5 stars

Your product is very good and…

Your product is very good and practical. Keep up the great work.

October 7, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Sergio,

Thank you for your feedback! We're so glad to hear that you find Tomplay both useful and practical.
If you have any suggestions or need assistance, feel free to reach out.

Musically,
The Tomplay Team

Rated 5 out of 5 stars

Tomplay is a wonderful learning tool…

Tomplay is a wonderful learning tool and the customer service is outstanding. Highly recommended.

December 5, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Here's a suggested response:

Hi Kenneth,

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying Tomplay and that our customer service has met your expectations.
If you ever need assistance or have any questions, don't hesitate to reach out again.

Musically,
The Tomplay Team

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Rated 5 out of 5 stars

Billing problem resolved - great admin team

Your admin staff took care of a double subscription I ended up with when my wife book me a one year gift card subscription as I had just done so. I was reimbursed.

December 5, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Michel,

Thank you for sharing your feedback! We’re happy to hear that our team was able to resolve the billing issue and assist you with the double subscription.
If you have any further questions or need assistance in the future, feel free to reach out.

Musically,
The Tomplay Team

Rated 5 out of 5 stars

Great practice tool!

Tomplay is an incredible addition for any instrumentalist or vocalist. As a singing saxophonist, Tomplay has just made practising and performing so much easier. As a singer, you can sing along with high quality backing tracks. You can change the key or tempo. You can record your voice along with the backing track and listen to your recording to fine tune all aspects of the performance, and you do all of this within the Tomplay app! It's a very simple process. As for saxophone, there are hundreds of transcriptions and collections for you to play through, again, with high quality backing tracks. This program is a must-have for any musician at any level.

November 29, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hi,

Thank you for your thoughtful feedback! We're thrilled to hear how Tomplay has made practicing and performing easier for you as a singing saxophonist. The ability to adjust key and tempo, record performances, and access high-quality backing tracks is designed to enhance every musician's experience, and we're delighted it's been so helpful for you.

Musically,
The Tomplay Team

Rated 5 out of 5 stars

Best app of its kind I've found in 80 years!

After 80 years of enjoying life with 70 of them playing saxophone, piano, singing, etc., I have seen and tried many applications attempting what Tomplay does. This is the best I personally have ever tried. It is amazing in so many ways. For beginners it is an outstanding teaching/learning tool. For intermediate players/singers it offers forward moving challenges. And, for advanced players it presents new ideas, reminder arrangements of old songs from every era and genre, and, it offers new songs to expand repertoire. Tomplay is absolutely amazing and I love it.

I must say a word about customer service. I made a seemingly small error when signing up. It was completely MY mistake causing some headaches for me and for Tomplay representatives. The customer care - particularly Ana - was far beyond helpful. Patient, understanding of my goofy mistake, very clear in their response, and extremely helpful in repairing my foul up. Tomplay and Ana could teach a lot of companies about a better way to do business.

Thank you for this great product! I can't wait to dig deeper!

December 2, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hi Ed,

Thank you for sharing your feedback and personal journey with us! We are thrilled to hear how much you enjoy Tomplay and that it resonates with musicians of all levels. It is inspiring to know that after decades of playing and exploring various tools, you have found our app to be the best you've tried.
We are also delighted to hear about your positive experience with our customer service team.

We wish you many more enjoyable and inspiring musical moments with Tomplay!

Musically,
The Tomplay Team

Rated 5 out of 5 stars

Excellent including customer service…

Excellent including customer service who have bene really helpful & understanding - many thanks!

November 28, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hello Tina, thank you very much for your comment, we are very happy that you like Tomplay! Musically yours, the Tomplay team

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Rated 1 out of 5 stars

This is a scam

This is a scam. They offer a free trial period which you have to give bank details. When trying to cancel the process is made difficult. Free should mean free so don't use this. Basically the app is really poor and not worth having

November 15, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Thank you for your feedback.

We’re sorry to hear you feel this way about Tomplay.

Please rest assured that Tomplay is not a scam but a trusted platform enjoyed by musicians worldwide. We strive every day to enhance the app and expand our catalogue to provide the best experience for our users.

Our free trial offers access to the entire catalogue, allowing you to explore and play from over 80,000 interactive scores across 26 instruments, catering to all skill levels.

To ensure clarity, your Tomplay account allows you to manage your subscription and easily turn off auto-renewal at any time before the trial period ends.

Additionally, we’ve responded to your request and offered a solution we hope meets your expectations. If you have further questions or concerns, feel free to reach out to us.

The Tomplay Team

Rated 5 out of 5 stars

I love Tomplay

I love Tomplay. It has everything you need to learn effectively. The catalogue is divided into levels of advancement, that enables to learn gradually- from the easiest pieces to the most difficult. Not only can you play alone but there is also a possiblility to play with another person.
However I would appreciate one thing- e.g. for songs played on violin (main theme) that there would be "piano accompaniament score" available for each piece (with information about "level" of the accompaniament).
It would be helpful for people who want to play together but they still learn and are on different levels.

November 19, 2024
Unprompted review
Tomplay logo

Reply from Tomplay

Hello Katarzyna and thank you for your nice feedback we are really glad that you like Tomplay.
Regarding your suggestion, we have piano accompaniment scores for most of our violin or other pieces. You can locate them by clicking on "Other arrangements of this piece" then finding the corresponding "Piano accompaniment" score.
If you need any help, don't hesitate to message us.
Musically yours,
Tomplay Team

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