good experience so far, speeds are good, not always the 900 mbps promised, but always around the 700 mark and higher. Stability is excellent, with no drop outs so far. Installation was carried out by... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a long running issue (my fault for not following up with it sooner) that was resolved after receiving a replacement router. I spoke with Jim over the phone who helped identify and reslove a sec... See more
Company replied
Friendly, efficient, so different to my previous provider. I'd been with Orange/EE since we first had Internet in the 90's but prices had risen, with no contact from the company to explain why and wi... See more
Company replied
We are really pleased that friends have recommended us to switch to Toob. They moved from Sky a couple of years ago and are very pleased with the installation, consistent high bit rate and serv... See more
Company details
About toob
Written by the company
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Contact info
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, United Kingdom
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4.5
Excellent
11K reviews
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Contract renewal review
I am renewing my contract after 2 years
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From initial contact at the door - to my phone call to chat details - installing -
All very positive - forward 2 yrs just renewed contract for 2 more yrs there is a slight increase / as with everything !
Toob has been reliable rare occasions a few seconds loss of signal mainly in extremes of weather / no issues
July 14, 2026
Reply from toob
Thank you so much for taking the time to share your experience and for choosing to renew with toob after two years. We’re really pleased to hear you’ve found everything positive from the start, and that our wi‑fi has been reliable for you. We understand price changes aren’t ideal, but we always aim to offer great value. If you ever need any support we’re here to help. Thanks again for your loyalty!
Rana
Toob internet is a disaster waiting to happen
I’ve had many internet providers over the years and TOOB is by far the worst!! During week 1 of problems it would go off in the daytime and come back on at 10pm by week 2 I have no internet at all and nor does my neighbour who I recommend to get toob he’s had the exact same problems yet they haven’t sent anyone out to resolve the issue no correspondence from them!!! All they do when you call is to mess with the box and the router wires taking 30 odd minutes of your time for no reason as we already know the problem is not from mine or my neighbours property the fault is their end but still 15 days on no internet hence I have cancelled the direct debit and if they wanna charge me for the remaining 6 months then I’ll see you in court toob 1/10 worst internet strongly advise to not get toob!!! I wish I had just stayed with ee broadband
July 4, 2026
Unprompted review
Reply from toob
We're very sorry to read about your experience and understand how frustrating it must be to have ongoing connectivity issues, Gary.
Having reviewed your case, we can see it is currently being handled by our Complaints team. During our investigation into the issues you reported, our Technical Support team attempted to contact you to carry out further diagnostics and progress the matter, however we were unable to arrange a service visit at that time.
We appreciate troubleshooting can be time-consuming, but these checks are necessary to help us identify the root cause and ensure the correct action is taken. We are sorry if this process has added to your frustration.
We take concerns regarding service reliability and communication very seriously, and we remain committed to working with you to fully investigate and resolve the issue. As your complaint is already with our Complaints team, they will continue to review the circumstances and be in touch regarding the next steps.
Lola
An excellent company to deal with
An excellent company to deal with. Professional and courteous. Been using the 1Gb line for several months now and not had any issues. Well done, keep it up.
September 10, 2025
Reply from toob
Thank you so much for your fantastic review, Richard! We're thrilled to hear you've had such a superb experience with toob and that our 1Gb line has been rock solid for you. It's brilliant to know our team’s professionalism and friendly service have made a difference. We really appreciate your loyalty and support—here’s to many more months of excellent, reliable broadband!
Israa
Internet down again …
Internet service often going off and on and now it was off for five days and been back on for a day and off again worst service yet! Maybe time to go back to old service which was actually very reliable and only changed because these were reccomended and slightly cheaper. Probably wasn't worth saving that few quid long term.
July 17, 2026
Reply from toob
We're really sorry to hear about the ongoing issues you've experienced with your service. We completely understand how frustrating it is to be without a reliable connection.
A loss of service, followed by further interruptions, is certainly not the experience we want our customers to have. We can see how disappointing this must be.
We've raised this as a formal complaint, and our Customer Relations team will be reviewing both the loss of service and how the situation was handled throughout your time without a connection. We take feedback like yours seriously and want to ensure any shortcomings are fully investigated.
Lola
By far better value for money
By far better value for money. I’m saving over 60 pounds a month having moved from BT . For a pensioner that’s brilliant. Back up if you have a broadband problem is always available.
July 17, 2026
Reply from toob
Thank you so much, Dave, for this fantastic review! We’re thrilled to hear you’re saving so much and finding our service such brilliant value for money. It’s superb to know our support team’s always there when you need them. Thanks for choosing toob!
Israa
Spot on installation!
Engineer was friendly and efficient regardless of the fact he was only working for 1 day between holiday. Small mistake made was easily overcome and worked around. Polite and friendly throughout with communication at each stage and answers given promptly to questions.
June 25, 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review! We’re delighted to hear your installation went smoothly and that our engineer made everything easy, even with a quick turnaround. It’s brilliant to know you found our service friendly, efficient, and that communication was clear every step of the way. We really appreciate your kind words about our team’s reliability and approach—this is exactly what we aim for at toob. Thanks again for choosing us!
Israa
Joy was a pleasure to deal with and…
Joy was a pleasure to deal with and resolved me request efficiently and professionally
July 17, 2026
Reply from toob
Thank you so much for your fantastic review, Chris! We're delighted to hear Joy made everything easy and sorted your request so efficiently. Brilliant service and reliability are what we aim for, and it's great to know we delivered for you. We’ll make sure Joy sees your kind words—she’ll be chuffed!
Israa
glad i changed to toob
i was with one of the huge suppliers for my broadband only and the prices were constantly bumped up i think i was going to be paying over £80 a month for broadband only so after over 30 years i changed to toob about 3 months ago absolute class act so far easy set up with a mesh router included in my deal £26 if anyone is shopping around for a new deal i would not hesitate to recommend this company so far ...the speeds up and down are constantly above what is advertised and that is with my vpn in use
July 17, 2026
Unprompted review
Reply from toob
Thanks so much for this fantastic review, Donald! We’re thrilled you made the switch after so long and are loving the brilliant value, super speeds, and easy set up. It’s amazing to hear you’re getting even better wi‑fi than expected, and that our price promise is making a real difference. We really appreciate your recommendation and loyalty – here’s to many more years of reliable, top-notch service with toob!
If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer
Israa
Toob have been great to deal with
Toob have been great to deal with, staff friendly and helpful my internet is great i am so pleased i have Toob now.
July 14, 2026
Reply from toob
Thank you so much, Susan, for your fantastic review! We’re thrilled to hear you’ve had such a brilliant experience with our friendly team and that your internet is working superbly. It’s amazing to know you’re so pleased to be with toob—thanks for choosing us!
Rana
Toob are helpful and reliable
Toob have already proved to be helpful and available. Speed we received is great.
Well done TooB
July 16, 2026
Reply from toob
Thank you so much for your fantastic review, Andrew! We're thrilled to hear you find toob helpful, reliable, and always there when you need us. It's brilliant to know our speeds are making a real difference for you. We love having you with us and appreciate your support!
Rana
The customer service was amazing
The customer service was amazing. Shoutout to Joy who took time to explain every detail to me. She was amazingly patient and was able to convince me why i should remain with Toob. Overall i would say i have had a great experience with Toob
July 16, 2026
Unprompted review
Reply from toob
Thank you so much for this fantastic review! We’re thrilled to hear Joy gave you such brilliant support and took the time to make everything clear. It’s amazing to know her patience and care helped you feel confident staying with toob. We really appreciate your loyalty and are so glad you’ve had a great experience with us!
Rana
Great experience in booking when moving…
Great experience in booking when moving to new property
July 16, 2026
Unprompted review
Reply from toob
Thank you so much for your superb review, Roland! We’re delighted booking with toob was such a smooth and easy experience when moving. It’s brilliant to know our service made things simple for you.
Rana
Had a great experience with them
Had a great experience with them ! Would definitely recommend them.
July 16, 2026
Reply from toob
Thank you so much for your fantastic review, Jitesh! We’re thrilled you had a great experience with toob. It’s brilliant to know you’d recommend us. If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer.
Rana
Straight forward process but cable…
Straight forward process but cable instalation could be improved, but due to high temperatures and ground conditions we understand the difficulties involved.
July 16, 2026
Reply from toob
Thank you so much for your fantastic review! We're really glad you found the process straightforward and appreciate your understanding about the cable installation challenges in the heat. Thanks for choosing toob and for your patience—it means a lot to us.
Rana
Great customer service
Great customer service, so far, great connection too and good value for money, I highly recommend it. G
July 16, 2026
Reply from toob
Thank you so much for your fantastic review, Giuseppe! We’re thrilled to hear you’re enjoying brilliant customer service, superb connection speeds, and excellent value for money. It’s amazing to know you’d recommend toob—your feedback means a lot to us. If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer.
Rana
Reply from toob
Thank you so much for your fantastic 5-star review, Nat! We’re thrilled to hear you had an excellent experience with toob. It’s brilliant to know our speedy, reliable service and great value stood out for you. Thanks again for choosing toob!
Rana
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear you’re loving our excellent service and that everything’s working brilliantly for you. It’s amazing to know you’re enjoying the speed and reliability we aim for every day. Thanks again for choosing toob!
Rana
Poor customer service & false advertising
I have been with too for 2 years and I can’t fault the internet that is provided. It has only dropped out twice and I get the speeds advertised. That said I had a very disappointing experience when calling to renew. Firstly the best I could deal I could get is 20% more expensive than what new customers get. So clearly they don’t value customer loyalty. Second, when I asked about getting the new WiFi 7 router which they advertise as part of their 900mbs service, I was told they can’t give me one as they don’t have enough and so aren’t providing them with the 900mbs service. So they an actively false advertising. Finally, their sales people don’t have the required training about their products. They told me a WiFi 7 router would give me no advantage over my current WiFi 6 router. This is simply not true as WiFi 7 provides an additional band which increases coverage range, stability and reduces latency.
Because of the 2 yaers of good coverage I have renewed but I was not impressed by their customer service.
UPDATE. In the interest of a full and honest review, Toob did contact me for further information (as they state in their reply to this review) however its been a week since I provided that information and I have heard nothing further.
July 15, 2026
Unprompted review
Reply from toob
Thank you for your review and for being a toob customer for the last two years, Sean. We're delighted to hear you've enjoyed a reliable service and consistently received the speeds you signed up for.
We're sorry to hear your renewal experience left you feeling disappointed. Some of the points you've raised don't sound like the experience we'd typically expect a customer to have when renewing, so we'd really like the opportunity to look into this further and understand what happened.
We can't identify your account from your review alone so we've reached out through Trustpilot for your account details.
Lola
Toob should check customer records before criticising valid complaints
Late on the fourth day of being without a service it was repaired. While I fully accept no internet service is faultless and all are liable to occasionally fail, I cannot accept the difficulties created by Toob by having too few customer care staff, and what seems to be a deliberate policy of cutting callers off to shorten the queue or to dissuade them from trying yet again. Nor can I accept as a loyal customer being financially penalised for that loyalty. I note a new customer will be charged 30% less for the service I’m receiving. I wrote to Toob to ask for a refund for the lack of service (why should ANY service provider be able to do this?) but am yet to get a response.
The response from Toob to my criticism was to deny I’d registered the fault on the 11th July with a ‘ticket’ to their engineers, which was confirmed to me when at the fifth time of trying to speak to a human. She admitted the ‘ticket’ was evident on my account. When asked why it wasn’t acted on she said “I don’t know “. Toob should get their facts right before challenging valid criticism and be honest about what is on record.
July 11, 2026
Unprompted review
Reply from toob
We're sorry for the disruption you experienced and understand how frustrating it is to be without service, Simon.
Having reviewed your account, the fault was reported to us on 13 July and was fully repaired on 15 July. We're pleased we were able to restore your connection within that quick timeframe.
We have multiple teams working to answer calls and assist customers as quickly as possible. During this period we experienced an unexpected increase in contact volumes, which meant wait times were longer than usual.
We haven't received any communication from you requesting a refund or compensation, so we're unable to comment on the correspondence you mentioned. Based on the fault being resolved so quickly we wouldn't apply compensation, although each case is reviewed against our policies and applicable industry guidelines.
We also understand your comments regarding new customer offers. Promotional pricing is designed to introduce our service to new customers. Please be assured that we value the loyalty of all our customers and regularly review our products and offers.
Lola
Excellent service.
July 13, 2026
Reply from toob
Thank you so much for your fantastic review, Frances! We're thrilled to hear you found our service excellent. It’s great to know you’re happy with us. We really appreciate your support—thanks for choosing toob!
Rana
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