I love TGTG and use it very often. It's a great way to get cheap food or try new restaurants and bakeries or get food when I'm not in the mood to cook. The only downside is that it seems as if people... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The experiences varied widely between venders. A local restaurant got 5 stars for quality as well as quantity. However, as to Fresh Market, 2 out of 3 items produce items were past the "Best Buy" d... See more
The idea to unload unsold merchandise is great. However, I didn't like the items in my bag, and waiving my options for a discount is a chance I took. Staff were friendly and helpful; I may be tempte... See more
Brilliant concept. Only slightly let down by some participating suppliers who sometimes don’t fully play the game and provide less food than they should or too much of the same. Still worthwhile thoug... See more
Company details
Written by the company
Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
Contact info
Copenhagen, Denmark
- toogoodtogo.com
3.6
Average
110K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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usually all the deals in my area are…
usually all the deals in my area are sold out. I was awake at 1:00 am so i snagged this produce bag from Whole foods. It was easy to pick up and it was packed with 7 different items. All good stuff. We didn't get to one box of squash until Monday and it went bad, but everything else was great.
June 20, 2026
Unprompted review
The surprise package was NOT worth the…
The surprise package was NOT worth the price or the time, gas of getting it.
June 27, 2026
Unprompted review
It’s wonderful to support local…
It’s wonderful to support local businesses not waste food and resources
June 24, 2026
Unprompted review
I put in my order for brick lane bagel…
I put in my order for brick lane bagel . Drove 20 minutes to lakeside at the said time . The place was shut . I banged on the shutters as told to do so , no one answered . Waste of a journey and petrol . At least have the decency to let you know if they are going to have no staff at the place .
June 27, 2026
Unprompted review
Good variety of vendors and items
Good variety of vendors and items. App us easy to use.
June 26, 2026
Unprompted review
First time
First time doing this. I think it’s at great idea. I overheard store staff wishing they were not doing this. Weren’t very knowledgeable in the process and staff seemed annoyed to try to figure it out
June 27, 2026
Unprompted review
It was the first time using the app and…
It was the first time using the app and the lady at the restaurant was so nice and helpful. Was not sure how they might react to people using the app, but so friendly and the portion and food was so good!
June 27, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First bag fail
I tried to get my first bag and the store was closed when I got there. Obviously there’s a disconnect between TGTG and store hours. It was disappointing. Maybe I’ll try again. Extra star because more stores are being added often. Hard to get bags though.
Editing to add: I did not receive any cancellation notification. Additionally, two other people were there trying to pick up an order also.
June 26, 2026
Unprompted review
Reply from Too Good To Go
We're really sorry your first collection didn't go as planned. We understand how disappointing it is to arrive and find the store closed, especially for your first Too Good To Go experience.
Occasionally, collections may be cancelled or affected by unexpected store closures or changes at the partner store, but we know that doesn't make the experience any less frustrating. We work closely with our partners to help prevent situations like this and improve the collection experience.
If you haven't already, please reach out through the Help Centre in the app so we can investigate what happened and follow up with the store. If your order was cancelled, any payment will be automatically refunded according to your payment method and your bank's processing times.
Thank you for giving us a try and for recognising that more stores are joining the platform. We really hope your next Surprise Bag gives you the experience we're aiming for while helping reduce food waste.
The food was good and I appreciate the…
The food was good and I appreciate the no food waste idea. With the tough times people are facing this concept is welcoming news to my ears.
June 27, 2026
Unprompted review
All went as planned.
June 26, 2026
Unprompted review
A basket containing only bread
A basket containing only bread; the quality and taste are mediocre. I do not recommend this "bakery".
June 27, 2026
Unprompted review
Reply from Too Good To Go
Thanks for taking the time to share your feedback. We are genuinely sorry to hear that your surprise bag only contained bread and that the quality didn't meet your expectations. We strive to ensure our app users receive a delightful variety of fresh items, so it's disappointing to hear that this particular experience missed the mark. Please get in touch with our support team via the Help Centre in the app so we can look into this store's offerings and assist you further.
Your reviews are vital in helping us monitor the quality of our partner stores, and we are incredibly grateful for your dedication to reducing food waste.
Too Good To Go.
Was given food that was kept warm all…
Was given food that was kept warm all day so was half baked.
June 28, 2026
Unprompted review
Reply from Too Good To Go
We're really sorry to hear about your experience. That's not the standard we want for anyone using Too Good To Go.
Food safety is a top priority for us. While Surprise Bags may contain items that are close to their best before date or not in perfect cosmetic condition, they should always be safe to eat and handled appropriately.
If you haven't already, please reach out through the Help Centre in the app and share any photos or details about what you received. This will help us investigate the matter properly and work with the store to improve.
Thank you for taking the time to share your feedback and for supporting our mission to reduce food waste.
The food was fantastic such a great way…
The food was fantastic such a great way to recycle food everyone should be encouraged to do this.
June 27, 2026
Unprompted review
Low amount of variety and not worth for…
Low amount of variety and not worth for money. Refund if possible.
June 27, 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your feedback with us. We are truly sorry to hear that your surprise bag lacked variety and didn't feel like a good value for your money. We always aim for our customers to get a great selection and a fair deal, so we regret that this experience fell short. Please head over to the Help Centre inside the app to reach out to our support team, and we will be happy to look into this and assist you further with your request.
Your insights are incredibly valuable in helping us maintain the quality of our marketplace, and we truly appreciate your support in saving food from going to waste.
Too Good To Go.
2nd time flowers & plants received were dead or lived only a day.
It was unclear where to pick up the flowers that I purchased. I got there right at the pick up time and they did not have any bags ready. They called somebody from the floral area who put two items in a bag and stapled it. When I got home, 3/4 of the small bunch of flowers were dead and the baby palm plant in the pot looked like it was dying as well. I’m still in the process of trying to see if I can save that plant.
June 24, 2026
Unprompted review
Reply from Too Good To Go
We're really sorry to hear about your experience. That isn't the standard we want when collecting a Surprise Bag.
We work closely with our partner stores to help ensure collections run smoothly, and items should always be packed with care. While flowers and plants may not be in perfect condition, they should still offer fair value, and we're sorry to hear the quality of your bag fell short of expectations.
If you haven't already, please reach out through the Help Centre in the app and share any photos or details from your collection. This will help us investigate further and work with the store to improve the experience.
Thank you for taking the time to share your feedback and for supporting our mission to reduce food waste.
I love too good to go
I love too good to go! It's an amazing concept and I am happy to safe some foods :)
I never had any issues with the application nor with the products or the quality!
June 25, 2026
Unprompted review
The purpose of Too Good to Go is to not…
The purpose of Too Good to Go is to not let food go to waste. Mikan Sushi Bento actually made something for me that was so substandard while I waited. The picture shown on the website plus the original price was entirely different than what I got. The website showed a variety of sushi. I got exactly 5 pieces of California rolls.
June 26, 2026
Unprompted review
Reply from Too Good To Go
Thank you so much for saving food with us and for taking the time to share your experience.
We are incredibly sorry to hear about what happened at Mikan Sushi Bento. It is completely understandable that you feel disappointed and let down by this experience. When you purchase a surprise bag, you expect the value to match the promised value, and looking forward to a variety of sushi only to receive five pieces of California rolls while watching them make it on the spot is incredibly frustrating. This definitely does not reflect the spirit of our mission or what a surprise bag should be.
We sincerely apologize for the inconvenience and frustration this has caused you, and we are absolutely here to help make this right. If you need further assistance with a refund or a review of this order, please contact our support team directly through the app. Please make sure to include your order ID and the email address linked to your account so we can look into it immediately.
Thank you again for your feedback, and we hope to hear from you soon.
This app is great for two reasons
This app is great for two reasons. First, it is helping restaurants become more efficient with excess food and second it helps the consumer save money.
June 25, 2026
Unprompted review
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