G&S Specialist Timber Reviews 155

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The small amount of wood blanks I ordered arrived with one item not as requested. I contacted G&S customer services who were very apologetic. They delivered the correct wood blanks the next day. Thi... See more

Rated 5 out of 5 stars

This was my first attempt at buying hardwood and I couldn't be more impressed. My initial enquiries were answered promptly and helpfully by Shaun. When I did eventually order some oak dowels, they cam... See more

Rated 5 out of 5 stars

I am always a little apprehensive when ordering hardwoods unseen after a bad experience with a sawmill in Thirsk North Yorkshire. G&S on the other hand were exactly the opposite. All the oak boards w... See more

Rated 5 out of 5 stars

My experience of g&s Timber was exactly as I want every transaction to be online. First class product as described at the best price, perfectly wrapped and delivered under estimate with a full rec... See more

Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Reasonable Prices, Super Fast Shipment

The only slight query we have had with this order is that the dowels were shown as 12.7mm so our job was prepared for this size. In actuality the size was only 12mm therefore causing rectification with the job in hand.

May 24, 2012
Unprompted review
G&S Specialist Timber logo

Reply from G&S Specialist Timber

Hi Emma, glad you were happy with our shipping, we strive really hard to get our customers packages out as quick as possible!

Sorry that you weren't 100% satisfied with your dowels, they are all individually checked before they are shipped but inevitably sometimes mistakes occur.

Can you give us a call on 01768 891445 so we can find your order and attempt to find out what happened?

Thanks,

Matt

Advertisement
Rated 5 out of 5 stars

Good quality product and service.

Very happy with the Oak dowels. they arrived well packaged and in the time window suggested. I was kept well informed by email and was very happy with the level of communication. A good quality product with good service, you can't really ask for any more than this!

May 16, 2012
Unprompted review
Rated 5 out of 5 stars

Great product and first class service

I ordered some oak dowels primarily because of the very competitive pricing.

The dowels arrived extremely promptly and were very well packaged to avoid damage. When I unwrapped them I found out why - they are some of the best quality dowels I have bought (and I have used a lot in the past).

I will certainly use Tools and Timber again and would highly recommend them.

May 15, 2012
Unprompted review
Advertisement
Rated 5 out of 5 stars

Nice Friendly Folks - Good advice, superb prices & excellent delivery service !

The team at Tools and Timber are a credit to the wood working industry. They provide a nice friendly approach with excellent knowledge of their products. I found their prices to be most competitive and provided a superb delivery service. They are also very much eco-friendly and seem to be in-tune with ensuring wood preservation facilities are adhered to... If your looking for good for wood service then Tools and Timber are the team to go to... Well done and keep up the good work !

May 10, 2012
Unprompted review
Rated 2 out of 5 stars

Prompt but wrong!!

I PLACED MY ORDER AT 3PM ON THE FRIDAY AND IT ARRIVED ON THE TUESDAY AT 8 30AM AS MONDAY WAS A BANK HOLIDAY SO IN MY OPINION VERY PROMPT. UNFORTUNATELY THE DOWELS SELECTED FOR DISPATCH WERE THE WRONG SIZE BUT A QUICK PHONE CALL AND REPLACEMENTS WERE ORGANISED FOR A NEXT DAY DELIVERY.
ALL STAFF I SPOKE TO WERE PLEASANT AND HELPFULL.

May 8, 2012
Unprompted review
G&S Specialist Timber logo

Reply from G&S Specialist Timber

Hi Neil, firstly let me say how grateful we are that you have decided to shop from us again! We really value return customers and rely upon people coming back to us.

Let me just say we are very sorry about the mix-up and we will be sending through the new sizes immediately to get to you tomorrow which in total makes a delivery time of 2 business days - still WELL WITHIN THE ESTIMATED DELIVERY TIME!

We always strive to correct mistakes as soon as they occur, whether they are our fault or the fault of a third party. So please rather than judging us by our mistakes, would you judge us by the way we dealt with your order and the service we have given to correct the mistake. Just so you know the entire delivery to you has cost us £24 in total, as we have only charged £5.95 we have definately paid the price for this mistake!!!

Anyway we hope to see you again and apologise for the inconvenience.

Thanks,

Matt

Advertisement
Rated 5 out of 5 stars

Excellent delivery beating expectations

The site is nice to navigate as it responds quickly and everything seems easy to find with enough pictures to coax one into exploring. As I was looking for carving accessories it took a while to spot Wood Carving but hey it is obvious when you know.
The site promises 1-4 days delivery and it arrived next day beating the expectation.
Definitely somewhere I'll buy from again and soon.

May 6, 2012
Unprompted review
Rated 5 out of 5 stars

easy order/fast delivery

a clear website. I ordered my bessey duoklamps from Toolsandtimber because they were keenly priced. postage was not to expensive and the order arrived three days later. i am very pleased with my new clamps and can recommend Toolsandtimber.

May 4, 2012
Unprompted review
Advertisement
Rated 4 out of 5 stars

great choice

found the website clear and concise , found exactly what I was looking for , particularly for beginners :)

April 16, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Easy to use website, quick and helpful correspondence, very well packaged, speedy delivery! Highly recommended !!!

April 12, 2012
Unprompted review
Rated 4 out of 5 stars

great service

a little slow but within time specified

March 30, 2012
Unprompted review
G&S Specialist Timber logo

Reply from G&S Specialist Timber

Hi Martin, glad you received your order on time! We had to machine this one especially for you so it took a little longer than we would like, as you say though still within the 1-4 business days promise!

Hope to see you again.

Advertisement
Rated 3 out of 5 stars

not ready out the box

First purchase in the [link] range and its not as good as i had hoped. Machine marks on the back are obvious and at this price i was expecting a polished finish. The chisel is sharp though.

March 15, 2012
Unprompted review
G&S Specialist Timber logo

Reply from G&S Specialist Timber

Hi Ian, sorry to read your comments.

We always aim to give the best service possible and as we are one of five Lie Nielsen dealers in the UK we are VERY careful to protect our reputation.

With regard to your issues, Lie Nielsen ships directly from their factory in the USA and then we send their tools out exactly as we receive them. Lie Nielsen produces tools to the highest standard so they can be used out of the box, immediately.

However if you feel that the Lie Nielsen chisel was not as you expected we would be more than happy to issue you a refund.

Regards,

Matt

Rated 5 out of 5 stars

Very efficient, I would buy from them again.

The web page was easy to access , email confirming order was sent immediately and goods arrived well packed without damage within the stated time frame. I would have no hesitation in buying from this company again or recommending it to anybody else.

March 9, 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look