Toozey Reviews 

92
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They issued a credit to my credit card without telling me why. I didn't know if they had sent what I ordered or not and didn't want to re-order without knowing. So I emailed their customer service w... See more

Rated 5 out of 5 stars

Perfect cat/dog heated house. Simple to put together, no tools necessary. Soft padded pad , heating unit for warmth. Inside or out. Presently using it for my dog. Loves the two entrances. Feels comfor... See more

Rated 1 out of 5 stars

Worst customer service ever. I tried to reach them four times through the email address listed and received no replies whatsoever. Do NOT buy anything from this company!! Website says I can return the... See more

Rated 3 out of 5 stars

Color description is confusing. I ordered a “grey” pet house and got a red one with a grey roof. When I contacted customer service thinking they sent a red one by mistake, they said it was correct... See more

Company details

  1. Pet Supply Store

Written by the company

Toozey was found by a bunch of pet lovers. Together we aim to provide amazing high-quality pet toys and other pet supplies to pet parents.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(92)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Seems safe

Seems safe. Cat used it very first day ! Sturdy. Easy to put together. Too soon to know if there are any issues, but the removable door flaps are a plus ➕ 👌

November 7, 2021
Rated 5 out of 5 stars

Owning a German Shepherd without a bed.

I saw the Toozey bed that was gifted to my friend in Bangor. Her dogs love it so much that she had to buy another. I have a German Shephard Dog. She had a dog bed as a baby, but like so many young dogs, she ate it up! Now, at 5, it was time for her to have this amazing looking bed. It arrived very quickly, no odor just a really nice fluffy place to sleep. YET, my GSD would not go in it, she's afraid of her own shadow!!! So I gifted it to my friend that has two smaller dogs and they LOVE it. I tried, I really did but my dog prefers the floor (or my bed). Still, the Toozey bed is well worth having.

October 27, 2021
Advertisement
Rated 5 out of 5 stars

Excellent product

My cat only eats dry food so he's supposed to drink plenty of water. He has three water bowls, but someone suggested getting him a water fountain. I was hesitant at first because I wasn't sure how he would react. I need not have worried. He started using it right away, not only to drink; he also likes to play with the water jets, sticking his paws in the water and then licking them. I'm really glad I purchased this product.

October 18, 2021
Rated 1 out of 5 stars

No customer service

No customer service. Shared my email address on a group text with other customers. Violated my privacy. No other way to contact them, except email. No where on site can you cancel or change your order
Do not use them.

October 15, 2021
Toozey logo

Reply from Toozey

Hello from Toozey, we completely understand your concern in this regard, please accept our sincere apologies. We have corrected our mistakes about the email service. If you still have any question, please feel free to contact us via info@toozey.com. You can also cancel or change your order via this email address, or contact us through "contact us" at the bottom of our website https://toozey.com/.

Rated 5 out of 5 stars

Love it

Love it. My dog love it! He immidetly knew it belongs to him, as spom as I put it on the floor he tested the bad amd only sleeps there now.

October 13, 2021
Advertisement
Rated 4 out of 5 stars

Choices

My kitten always wanted the water out of faucet when it was on so we tried the toozey fountain and my kittens like it better than their regular drinking bowl.my kittens like having a choice of how high the water can go

September 24, 2021
Advertisement
Rated 5 out of 5 stars

Toozey beds

Toozey was awesome I was actually looking for new beds for my dogs but I didnt know what brand or type of bed I wanted until I saw the youtuber Gohan the husky and was promoting it toozey I gotta I had my doubts at first but I said why not let my dogs be the judge...I'm happy to report that my dogs fell in love with it thats where they hang out now sleep nap play with their toys and for the price that it is I gotta say I'm happy with my purchase

August 27, 2021
Toozey logo

Reply from Toozey

Thank you! Glad to see your dogs love our beds.

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look