Collection of the car was excellent. Lovely young lady in the office was great really helpful and very efficient. The car was poor quality Hyundai i10 automatic. Lots of damage on the car some of... See more
Company replied
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The car pick up and return was quickly and smoothly. Škoda Karoq is clean and comfortable, but completely unsuitable for the mountainous roads of La Palma. The car with its 1-liter engine is completel... See more
Company replied
A returning customer of the company, loves the fast and efficient handling. Most of the time I got good/reasonable vehicles. A few times there were vehicles with relatively high mileage or a very sti... See more
Company replied
Everything When Well, easy Handling I Receive the Discount when I want to Pick-up the car - Only Sad Point - I received the Discount because Brother car in Another Class what the Tell me when Toldme... See more
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Company details
Written by the company
✓ Alquiler de coches en Canarias ✓ Oficinas en los aeropuertos de Gran Canaria, Fuerteventura, Lanzarote, Tenerife y La Palma ✓ TopCar.
Contact info
C/ Los Peregrinos, 29. Urbanización Industrial El Goro, 35200, El Goro - Las Palmas, Spain
- +34 828 913 118
- hello@topcar.es
- top-car-hire.com
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poorly Maintained Car and Unjustified Charges
Very fast vehicle pickup, but the car was in terrible condition — dirty and mechanically in poor shape. The shock absorbers were worn out, there were strange noises, and the engine had strong vibrations.
There was also an issue with the fuel gauge: from the moment I picked up the car, it was showing slightly below full. When I returned it, despite filling the tank completely and continuing to add fuel, the gauge still remained slightly below full, just as it had been at pickup, so I had no reason to be concerned.
At drop-off, nobody checked the fuel level; they simply asked me whether I had refueled, and I confirmed that I had. Three days later, I received a fuel charge with no explanation and no evidence of any missing fuel. They were not even willing to listen to my side of the story.
Never again. You may pay less, but the level of service is exactly what you would expect for the price.
June 14, 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your feedback. We are sincerely sorry to hear that your recent experience did not meet your expectations, and we apologize for any frustration caused regarding the vehicle's condition and the subsequent fuel charge.
Regarding the vehicle, we would like to assure you that all our cars undergo regular safety and mechanical inspections to ensure they are in proper working order. However, we take your comments about the shock absorbers, noises, and vibrations very seriously, and we will forward this information immediately to our fleet and quality department for a thorough review.
Concerning the fuel charge, our policy is based on a fair fuel system, where vehicles should be returned with the same amount of fuel as received. We regret any misunderstanding at the time of drop-off and the lack of communication you experienced afterward. We would like to look into this matter and review your fuel receipts and the vehicle's check-in records. Please contact our customer support team through the official help center on our website, providing your agreement number, so we can examine your file and address this situation directly.
Best regards,
The TopCar Team
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From topcar to an OLDcar.
After previous good experiences, this time it was a very bad one with topcar. We got a beat-up old car with a lot of damage on every side of the bodywork and rims of the car. The car had driven 44,000 km! Cigarette ash on the dashboard (was not cleaned inside) and the car was not refueled. After direct complaint, the answer came that there was nothing to complain about there we had choosen full cover and it was standard procedure not to refuel a car........!! This is in contrast to our previous experiences. So not a topcar but an OLDcar.
June 9, 2026
Unprompted review
Reply from TopCar
Dear Jan,
Thank you for choosing TopCar again and for taking the time to share your feedback.
We are very sorry to hear about your experience. As you have experienced during your previous rentals with us, this does not reflect the standards of service and quality we strive to provide.
While pre-existing cosmetic damage is documented to ensure full transparency, we are sorry that the conditions of the vehicle left you disappointed.
Please note that our vehicles are delivered with the fuel level agreed in the rental conditions and are expected to be returned accordingly. Vehicle mileage alone is not an indication of its condition, as all cars undergo regular maintenance and inspections.
We appreciate your comments and are truly sorry that this rental did not live up to your previous positive experiences.
Kind regards,
TopCar Team
Booking online was quick and easy
Booking online was quick and easy, followed by online check in, making collection of the car quick and simple. The car hire rates are very reasonable and the quality and condition of their cars is very good. The return of the car was also swift, with just dropping off the keys. I received excellent service.
June 17, 2026
Unprompted review
Reply from TopCar
Dear Ravi,
Thank you for your lovely review.
We are thrilled to know that your experience with TopCar was a positive one. Customer satisfaction is our priority, and it is always a pleasure to read comments like yours.
We look forward to seeing you again in the Canary Islands.
Best regards,
TopCar Team
I used a car from TopCar in…
I used a car from TopCar in GranCanaria. They were fast on all phases. I did not payed any insurance. They were real gentlemens from start to end. No much talking they just served the customer. Best car renting company!
June 14, 2026
Unprompted review
Reply from TopCar
Dear IDO,
Thank you very much for your review!
We are thrilled to know that your experience with TopCar was a positive one. Customer satisfaction is our priority, and it is always a pleasure to read comments like yours.
We look forward to having you back on the islands soon.
Best regards,
TopCar Team
Reply from TopCar
Dear Jurijs,
Thank you very much for your review!
We look forward to having you back on the islands soon.
Best regards,
TopCar Team
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Everything was fast and smooth
Everything was fast and smooth. Overall pleasant experience.
June 5, 2026
Unprompted review
Reply from TopCar
Dear František,
Thank you very much for your review!
We look forward to having you back on the islands soon.
Best regards,
TopCar Team
TopCar is my ‘Go To’ car rental on Tenerife
TopCar is my ‘Go To’ car rental on Tenerife. The booking process is easy; online Check-In speeds things up and I’ve never had a problem with any cars I have hired. The airport staff have always been friendly and efficient too….
June 11, 2026
Unprompted review
Reply from TopCar
Dear sonoflincs,
Thank you very much for your review!
We greatly appreciate you taking the time to describe in detail your positive experience with TopCar. There is nothing more valuable to our company than the recommendation of our own customers.
We hope to have you back on the islands soon.
Best regards,
TopCar Team
Dishonest service !
Hi,
I am very unhappy with your service from my experience in Tenerife Spain contract : T453415.
Why you charged me : $1984.98 (Euro 1200) and refunded me only : $1887.69 while I was promised a full refund. I understand there is an exchange rate difference but not $$93.29 Canadian dollars LESS.
I am requesting my full refund. It is absolutely a DISHONEST business ! Never again! I genuinely DO NOT recommend any one to rent from this company!
They are simply THIEVES by excellence !
Abdell
June 14, 2026
Unprompted review
Reply from TopCar
Dear Abdell,
We completely understand your frustration regarding the difference in the final amount you received in Canadian dollars. However, we would like to transparently clarify what happened with your contract T453415 in Tenerife.
At TopCar, we processed a full refund of your 1,200 € deposit on June 15th, restoring the exact same amount that was originally charged. As stated in our terms and conditions for car rental in Tenerife, our transactions are processed exclusively in Euros (€). The difference of $93.29 CAD you are experiencing is entirely due to the currency conversion rates, international transaction fees, and exchange fluctuations applied by your own banking institution.
TopCar does not retain, charge, or profit from any currency exchange differences. We have returned 100% of your deposit from our side, and we encourage you to contact your bank for further details on their international exchange policies. We remain committed to honesty and integrity in all our Canary Islands car hire services.
Best regards,
The TopCar Team
Fuerteventura
I rented a car from TopCar during my trip to Fuerteventura and had an excellent experience.
Everything went smoothly from start to finish. The car was brand new, with no damage or signs of wear and tear.
I’ve used several car rental companies over the years, and this was by far the smoothest rental experience I’ve had. I would definitely use TopCar again.
June 4, 2026
Unprompted review
Reply from TopCar
Dear Martin,
Thank you for your lovely review.
We are thrilled to know that your experience with TopCar was a positive one. Customer satisfaction is our priority, and it is always a pleasure to read comments like yours.
We look forward to seeing you again in the Canary Islands.
Best regards,
TopCar Team
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Great service and very happy with the…
Great service and very happy with the experience. Would highly recommend 👌
May 30, 2026
Unprompted review
Reply from TopCar
Dear John,
Thank you very much for your review!
We look forward to having you back on the islands soon.
Best regards,
TopCar Team
This time the car was pretty worn out!
This time the car was pretty worn out!! I felt quite uncomfortable due to this wear and tear.
I was used to receiving cars in very good condition from your company, but this time I was quite disappointed
June 13, 2026
Unprompted review
Reply from TopCar
Dear Monica,
Thank you very much for being a loyal customer and for sharing your feedback with us. We are truly sorry to hear that your recent experience did not meet the high standards you are accustomed to at TopCar.
In our company, we follow strict quality protocols to ensure our modern fleet remains in optimum condition. Your comfort is our top priority, and we deeply value your loyalty. Please rest assured that we have shared your comments with our quality and fleet department to review the vehicle assigned to your reservation.
We want to ensure your next car rental in the Canary Islands is as perfect as your previous ones. Our customer service team will contact you directly to look into your case and ensure we regain your full confidence.
We look forward to welcoming you back soon and delivering the excellent rent a car experience you deserve.
Best regards,
The TopCar Team
Very easy and professional
Very easy and professional, car was perfect.... definitely will use again
June 5, 2026
Unprompted review
Reply from TopCar
Thank your for your comments Shaun, we hope to see you again very soon!
Reply from TopCar
Thank you for your comment Rick! We hope to see you again soon
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Very good company with excellent…
Very good company with excellent prices.
Clean cars , nice models with everything you need. And TOP service ofcourse
June 12, 2026
Unprompted review
Reply from TopCar
Dear Alex,
Thank you for your lovely review.
We are thrilled to know that your experience with TopCar was a positive one. Customer satisfaction is our priority, and it is always a pleasure to read comments like yours.
We look forward to seeing you again in the Canary Islands.
Best regards,
TopCar Team
Always a pleasure renting from TopCar
Always a pleasure renting from TopCar, 3rd time this year. Friendly helpful staff and the cars are always in good condition. The all-inclusive insurance is a bargain too, cheaper than any other alternative.
June 6, 2026
Unprompted review
Reply from TopCar
Dear Ian,
Thank you very much for your review!
We greatly appreciate you taking the time to describe your experience. Hearing from our customers helps us to continue working towards providing the best service possible.
We look forward to having you back on the islands soon.
Best regards,
TopCar Team
Carhire Topcar via Booking.com: no payback from guarranty without any reason
I hired a car till 31/7/25 (contract A538123) in Gran Canaria. I brought the car back without any dammage. I never got my warranty from 900 euro back (not via different questions directly, not via Booking.com). For 900 euro I cannot put a lawyer at work, and the know ...
July 31, 2025
Unprompted review
Reply from TopCar
Dear Bart,
Thank you for your message and for providing your contract number. We have reviewed your contract on our system and we can confirm your 900€ deposit was correctly refunded on our side on the 31st of July of 2025. If you have not received it, you must contact your bank.
In any case, our customer service team will contact you as soon as possible to provide you with the transaction receipt, confirming the refund on our side on the mentioned date. We will do everything in our hands in order to assist you.
Kind regards,
The TopCar Team.
Stay away. A rental car that cost us a…
Stay away. A rental car that cost us a day of vacation and frayed our nerves
If I could give zero stars, I would. Our experience with Top Car on La Palma was an absolute nightmare from start to finish.
The handover: At the agreed pickup time—during regular business hours—the office was deserted. No one was there. Only after a phone call did an employee show up after a half-hour wait. Unfortunately, that was just the beginning.
The vehicle: On the very first day of driving, the tire pressure warning went off. We corrected the pressure ourselves and drove on. Then, a day later, a flat tire—out of nowhere, in the middle of a stressful traffic situation on the island’s narrow roads. You can imagine what kind of vehicle maintenance is apparently carried out here: namely, none.
The “service”: After our call, the provider’s entire “assistance” consisted of telling us we should kindly change the tire ourselves. No roadside assistance, no alternative, nothing. We were then allowed to drive across the island to the airport on the spare tire to pick up a replacement vehicle. Total cost to us: 2.5 hours of our vacation and a completely ruined day.
The last straw: At the airport, the employee seriously suggested that we simply continue driving on the spare tire until the scheduled return the next day—on the mountain roads of La Palma. When I refused and insisted on a vehicle change, came the next insult: I was told I had to drive back from the airport to a gas station first because of an estimated fuel consumption of 2–3 liters. After all the time we’d lost because of THEIR defective vehicle. After a 10-minute discussion, I was then required to pay a €10 “fine”—for a day that this company had ruined for us. As a parting shot, there was the smug remark that our additional insurance covered the flat tire, so we shouldn’t “worry.”
Bottom line: No functioning office, an obviously poorly maintained vehicle, zero support in case of a breakdown, but pettiness and provocation toward their own customers. We had originally even planned to extend the rental period—we naturally decided against that. Top Car robbed us of a full day of vacation and ruined the mood of the entire trip.
If you need a rental car on La Palma: Go to any other provider. Really, any other one.
June 11, 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your feedback regarding your recent experience with TopCar during your holidays in the Canary Islands. We sincerely regret reading about the frustration and inconvenience you described, as our goal is always to provide a smooth and stress-free service.
At TopCar, we take all comments seriously and adhere to strict quality and safety protocols, performing regular maintenance and comprehensive checks on our fleet before any vehicle is handed over.
We made a request through Trustpilot so that you could provide us more information in order to investigate what happened at our La Palma Airport car rental office. Since we have not received a reply, we have been unable to locate your booking in our system or contact you directly to clarify this situation.
Therefore, we kindly ask you to contact our Customer Care department directly at topcar.es/en/contact.
Thank you for your time, and we hope to hear from you soon.
Kind regards,
The TopCar Team
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Fantastic service
June 1, 2026
Unprompted review
Reply from TopCar
Dear Oliwia,
Thank you very much for your review!
We look forward to having you back on the islands soon.
Best regards,
TopCar Team
Great hire as always
use Top.car in spain las palmas good wee corsa but the car needed a service after 1 day of 4 week holiday there was no problems with car at all it had only 7000kl on clock so new car .you will never get a hired car that is perfect in body work becouse of this . I always take super cover so i dont get charged for cmdamage that i gid not do already booked an other gor November w6 and also may 27 top car desk quick process . TBH my last 6 hires from topcar been great car ..tbh only company i would deal with in Gran Canaria ps i never get asked for deposits anymore ,dont k iw if it becomes take super cover and any my car hires have never been damaged by me ..then did pay deposit was bavk in my account in 2 ,3 days top .thanks again topcar see you November
May 7, 2026
Unprompted review
Reply from TopCar
Dear Martin,
Thank you for your lovely review.
We are thrilled to know that your experience with TopCar was a positive one. Customer satisfaction is our priority, and it is always a pleasure to read comments like yours.
We look forward to seeing you again in the Canary Islands.
Best regards,
TopCar Team
Great experience
This has been my first genuinely positive experience with a car rental company - I’ll definitely be using Topcar again in the future. They provided fantastic customer service from beginning to end (huge shoutout to Alex who managed our pickup and drop off), the whole process was super smooth, and very reasonably priced.
As with all car rentals I’d recommend spending that little bit extra for the full insurance. We had a small accident on the last day but thankfully that was fully covered by the insurance.
June 9, 2026
Unprompted review
Reply from TopCar
Dear Ben,
Thank you for your lovely review.
We are thrilled to know that your experience with TopCar was a positive one. Customer satisfaction is our priority, and it is always a pleasure to read comments like yours.
We look forward to seeing you again in the Canary Islands.
Best regards,
TopCar Team
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