Definitely the best cashback site in Australia. Recently had a cashback that did not track due to a DOA laptop from Lenovo, I got assistance from an amazing rep which promptly sorted out the issue wit... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This has been an easy way to get a little back from my usual spending - it's great that there's no restrictions on the amount you can withdraw once the cash has been verified. So far the experience ha... See more
Have enjoyed pretty seamless cashback experience with TopCashBack since joining. They appear to have some of the highest rates amongst their competitors, and so far I haven't had any issues with misse... See more
The Top CashBack Australia process is so easy and it is genuinely worth it. I’ve just completed my first withdrawal of cash back to PayPal and it was simple and streamlined. I’m continuing to use Top... See more
Company details
Written by the company
Over 22 million people worldwide are already saving with TopCashback. That is why we have set ourselves the goal of bringing you the best cashback rates in Australia so that you can save money when shopping online. Earning cashback is easy. Simply sign in (or join), search for your favourite merchant and click through to their website. That's it! From there you can shop as normal on their website.
Contact info
4.4
Excellent
311 reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Works well most times
Works well most times. If not submit a missing cashback and it will be added
June 14, 2026
Unprompted review
Great way to get extra cash from your…
Great way to get extra cash from your shopping purchases
June 14, 2026
Unprompted review
I am using Topcashback for a few weeks…
I am using Topcashback for a few weeks and my experience is positive so far. No issues once you work out how it works. the browser extension works very well.
June 13, 2026
Unprompted review
Easy company to deal with.
June 13, 2026
Unprompted review
Customer Service is Nonexistent
Whilst in a perfect world if order tracks you’ll be easily able to withdraw the funds, however if you’re like me - and have 1 claim (only one I've submitted) their customer service is basically non-existent. I currently have a claim from the 26/09/2025 for a cashback of around $200 and they simply do not care. Sent monthly follow-ups provided all documents and they do nothing to help. There's no contact number, no escalation, nothing. Its now 13/06/2026 with still no update. I would highly recommend reviewing other alternatives for larger cashbacks.
September 26, 2025
Unprompted review
Reply from TopCashback Australia
Hi Tran,
Thank you for providing your feedback.
We are sorry to hear that this has been your experience. It would be very unusual for our team not to provide updates on the progress of a claim or to offer assistance where possible. This is certainly not the level of service we aim to provide, and we apologise if this has been your experience.
We would appreciate the opportunity to review this matter further for you. Kindly send an email to contact@topcashback.com.au with details of your claim, and we will be happy to investigate and provide you with an update.
We look forward to hearing from you and having the opportunity to assist.
Best Regards,
The TopCashback Team.
I thought it was just another scam but…
I thought it was just another scam but came highly reviewed on some sites so I tried it out.
Nothing but easy, smooth, and trustworthy purchases so far and it's great to get an additional discount on purchases I needed to make anyway!
I've been using it for a few months now and it's great.
June 12, 2026
Unprompted review
Delivers....
June 10, 2026
Unprompted review
TopCashback covers a large number of…
TopCashback covers a large number of companies in the UK and Australia. It's an easy process and generally registers the purchase process, and if it's missed a purchase, the Missed Claims process is also very useful. Get paid to shop, what's not to like??
June 6, 2026
Unprompted review
Didn't receive cashback!!!!!
Purchased duvet from Adairs, did everything per instructions from Topcashback but the cashback ended up getting declined, they would not disclose why or reconsider. As far as I know they are running a scam. I asked repeatedly why it was declined and they only gave vague answers on things to re-check and saying the store has the final decision. Yet they continue to list the store on their site. Do not buy anything expecting to receive any cash back…..
June 5, 2026
Unprompted review
Reply from TopCashback Australia
Hi James,
Thank you for your feedback.
We're sorry to hear about your experience and understand how disappointing it can be when a cashback claim is declined.
We would like to reassure you that TopCashback is not a scam. Cashback is only paid to us when the retailer confirms that a transaction meets their tracking and eligibility requirements. Unfortunately, there are instances where retailers decline cashback claims due to factors such as attribution, promotional exclusions, voucher code usage, or other terms specific to the purchase. In such cases, we are unable to overturn the retailer's decision or provide cashback that we have not received ourselves.
We appreciate that you may not have received the outcome you were hoping for, and we apologise for any frustration caused. If you would like us to review the matter further, please contact us at contact@topcashback.com.au with your claim information, and we will be happy to take another look and provide any additional clarification available to us.
Best regards,
The TopCashback Team.
Very Easy App to use.
June 5, 2026
Unprompted review
Excellent app
June 4, 2026
Unprompted review
Great cashback app
Great cashback app - saved a ton over a couple of years and so easy to use. Has great range of retailers and no issues with any purchases with cashback. Highly recommended.
June 3, 2026
Unprompted review
Smooth experience
Smooth experience.
Cashbacks always come through unlike competitors.
June 2, 2026
Unprompted review
Cashback was declined after months with…
Cashback was declined after months with a generic reason. I did not use any voucher code, extension, or other cashback site. Ticket was closed straight away, leaving no proper chance to appeal. Very poor support and no clear resolution.
May 30, 2026
Unprompted review
Reply from TopCashback Australia
Hi Tien Hinh,
Thank you for your feedback, and we're sorry to hear that you're disappointed with the outcome of your claim.
We understand how frustrating it can be to wait several months for a resolution, only to receive a declined outcome.
While we appreciate that you believe none of the reasons provided apply to your purchase, the decline reason we communicated was based on the information supplied to us by the retailer and/or affiliate network during their validation process.
That said, if you believe the decision may have been made in error, we would be happy to review any additional information you can provide.
Please feel free to contact our support team with any supporting documentation, and we will assess whether there is scope to escalate the matter further on your behalf.
We appreciate your patience and the opportunity to look into this for you.
Best Regards,
The TopCashback Team.
It feels like a Ponzi
It feels like a Ponzi, cash backs are not tracked properly you have to lodge a case everytime
May 30, 2026
Unprompted review
Reply from TopCashback Australia
Hi Aj K,
We're sorry to hear that your experience has left you feeling disappointed.
We understand that it can be frustrating when a transaction does not track automatically and a claim needs to be raised. While the majority of transactions track successfully, tracking can sometimes be impacted by factors such as browser settings, ad blockers, or other marketing channels being involved in the purchase journey.
The claims process exists to help recover cashback in situations where tracking has not worked as expected. We appreciate that this can take time, and we are continuously working with our retailer and network partners to improve tracking rates and reduce the need for manual investigations.
We encourage you to keep working with our support team as they are always willing to help you through any issues you may have.
Best Regards,
The TopCashback Team.
0.49% - not quite the promise
$140 spent at Amazon. Cashback earned: $0.69 and you have to wait 11 weeks
I guess it’s better than nothing and I guess the delay makes sense to stop people returning item
69 cents? Really? It almost feels like someone is having a bit of a teenage joke. It’s an oddly specific 0.49% cashback, not even a clean 0.5% 😂
The site is covered in big percentage offers, so seeing an actual return of 69 cents on a $140 spend feels pretty underwhelming.
The referral scheme also sounds better than it is. You can earn $25 for referring someone, but only after they’ve earned $10 in cashback. At this rate, they’d need to spend around $2,040
So yes, technically there is cashback, but in my experience it was tiny, slow to become payable, and nowhere near as impressive as the headlines make it look
May 29, 2026
Unprompted review
Reply from TopCashback Australia
Hi Barry,
Thank you for taking the time to share your experience.
We appreciate that cashback rates and validation timeframes can sometimes be lower or longer than members expect. Cashback rates are set by retailers and can vary significantly between merchants and product categories. The rates displayed on our site reflect the cashback made available to us by the retailer at the time of purchase.
Similarly, the time taken for cashback to become payable is determined by the retailer's validation process, which includes checks for returns, cancellations, and order eligibility.
We understand that cashback on some purchases may seem modest, while others can offer significantly higher returns. Our aim is to provide members with clear information on cashback rates, estimated payable times, and referral terms so they can make informed decisions before purchasing.
We appreciate your feedback and will ensure it is shared with the relevant team.
Best Regards,
The TopCashback Team.
Hi TopCashback Australia,
Hi TopCashback Australia,
Thank you for your response.
I understand that cashback validation may involve the retailer or affiliate network. However, from a customer perspective, I purchased from Temu because of the cashback offer advertised through TopCashback. On that basis, I do not think it is reasonable to say that TopCashback has no control or responsibility over the outcome, particularly where customers are being directed to retailers through your platform and your marketing.
Could you please advise how this can be resolved and what steps I need to take for the claim to be reviewed again? I can provide the invoice showing the full payment amount, with no discount code or partial payment applied. HOWEVER, the ticket was closed immediately after the decline decision (after I had waited around four months for the outcome). This gave me no proper chance to respond or provide supporting documents. I have submitted another ticket but have not received a response.
It also appears that this is not an isolated issue. There are many similar complaints from other customers reporting cashback being declined with the same generic explanation and limited evidence provided. This raises a fair concern that there may be an issue with the tracking or validation process.
Could you please reopen or escalate my claim for review. Let me know how this matter can be resolved. Advise what documentation you need from me. Confirm why the ticket was closed without allowing a response after the decline.
I am happy to provide the invoice and any relevant supporting information. I would like this matter reviewed properly and fairly.
Regards,
May 28, 2026
Unprompted review
Reply from TopCashback Australia
Hi Tay Son Le,
Thank you for getting back to us.
Please note that, as outlined in our terms and conditions, cashback is not guaranteed. While we always do our best to help secure cashback for eligible transactions that have met all retailer terms, the final validation decision ultimately rests with the retailer and/or affiliate network based on their tracking and attribution processes.
There are a number of factors that can impact transaction tracking and whether TopCashback is recognised as the “last referrer” for a sale. Some common reasons a retailer may decline cashback include:
- Cookies not being cleared before making the purchase;
- Another website, cashback portal, pop-up advertisement, search engine, or comparison site interacting with the transaction journey;
- Use of coupon or voucher codes not advertised by TopCashback;
- Browser ad-blockers or privacy settings interfering with tracking.
Your claim was closed because the retailer provided what they advised was their final resolution for the transaction. However, the email you received should also have advised that if you had any further questions or supporting information, you were welcome to contact us for further review.
We completely understand that cashback declines can be disappointing. While some transactions are unfortunately deemed ineligible during retailer validation, many others are successfully tracked and paid where all tracking and retailer requirements have been met.
If you would like your claim decision to be reviewed further, please feel free to raise a support ticket or email us at contact@topcashback.com.au. You are also welcome to provide any additional supporting documents or information that you believe may assist with a further investigation.
Best Regards,
The TopCashback Team.
True cashback with possiblity to…
True cashback with possiblity to withdraw earned amount. Good cashback %. Very pleased.
May 27, 2026
Unprompted review
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