Topman Reviews 

new website is horrible, payment uses the horrible ASOS system and clothes are weird sizes

They’re very fast with the delivery perfect right in time online shopping

I often shop at this store. Comfortable and stylish. The price is a little high, so I buy everything on discount

Ordered in September 2022. Wrong item sent, returned the next day and it's now Dec and I am still waiting for my refund, that for some reason won't appear on my account portal (used for order, returns and exchanges). I usually like the clothing from topmanuk.sale but this time I was let down. After several back and forth emails to a customer rep I received an email stating they won't accept the return, due to the packing being damaged.

WARNING: This website definitely not a legitimate retailer of topman clothing. If you search for their website, you will instead be directed to the ASOS website, which seems to be the primary authorized retailer of topman clothing. Topmanus is similar to the Aliexpress website, and is not legitimate. Their “sales” and “deals” with little emojis in the item description are all scams. Please just order all topman clothing through asos.

Got a suit from this company and it was a well slim fit

After waiting a week and half for my item, it turned up ripped and faded.

If I could give 0 I would, no refund still after 4 weeks!

Returned something a month ago... I can see from the tracking info that it was delivered at 06:34 on Wed 17 Feb and I still haven’t received my refund.

Been trying to contact them via email and they’re just ghosting me. I’ve come to terms that I will never see my money again, but still really annoying how they decided to treat their last few customers.

I finally got in contact with someone who said they would issue me a refund within 5 business days and it has been 2 weeks and I still have not gotten my refund. It feels like I will never get the refund because people keep telling me it should be here and it is not. I think it was all a scam to get me to stop bothering them.

Please becareful Topman.eu all if buying from Topman.eu YOU WILL BE CHARGED CUSTOMS with deliveries to europe , i recieved an email from topman explaining i still have to pay the customs charge even though the item is being sent to greece ordered from topman.eu ,i dont know how companies get away with this but they are , the email i have from the company states ,all our clothing is in the uk lol (Then dont put topman EU with out a banner right across the front of your site stating you will pay customs )

Complete joke! Placed an order 2 weeks ago and still nothing. Customer services don’t respond.
No warning on website regarding administration at the time of ordering, disgraceful. Hermes tracking says they haven’t even received the package yet which was due with them 8 days ago. I want my order or a refund asap.

Agreed with many of the comments here and they 100% true!!! Topman are stealing peoples money in summary!

I ordered a jumper and managed to click for 2 by accident. I then emailed straight away outlining the mistake and I wanted only 1. They ignored several emails and delivered 2 6 days later. I took the jumper to the local Royal Mail and returned it using the digital downloaded label which is generated from the QR code once you have put your details and order number in online.

Since I have emailed for updates and Topman are refusing to look into whether they have received it and not replying to emails without being chased to which they respond with the same questions to re phrased from the previous email. I have proved them the order number, bank details (matching order), my address and item description to which they simply ignore and say they cannot look into it further until they can receive proof i returned it? I didn’t video my every move that day so how can I demonstrate this and they also didn’t send me an email confirmation once the label had been printed (Royal Mail confirm the QR code was correctly generated).

All Topman need to do it use my details and order number to check to see if the items has been returned without evidence of drop off my side. If you have the parcel there is your evidence but no they are refusing and show no empathy at all and do not want to help.

Avoid this company at all costs they ripping people off and are not interesting in helping you. Scum like behaviour from its people all with rotten attitudes. They know exactly what they are doing and I intend to take this legal to get my money back as that is rightly mine. I have also spoken with Royal Mail who can confirmed it was dispatched from their office to Topman and i have requested tracking details from customer services.

I will keep all updated and post again with Topmans response once Royal Mail have confirmed officially they have it.

Avoid - avoid - avoid. Shop elsewhere. If you find something on their website you need to google it to find another retailer - DO NOT buy from Topman

I read so many negative reviews yet have nothing but positive feedback to share. Topman website made it easy to order and received my package as promised. I’m glad I gave it a fair chance - excellent quality clothing too.

Ordered on January 10. They said they sent my order the 19, I received a dpd tracking number, and then asendia (not dpd) sent me an email to ask for 10£ of import duties (I live in the EU). I didn't want to pay but they said somebody paid it (supposedly Topman). Then I've had no news so I don't know if it's Topman's fault or asendia, but both custormer services are awful. They simply don't answer and I don't know if I'll ever see my order.
Update : they hadn't paid the export duty so the order came back to them and after a few weeks they finally refunded me ! But still, terrible customer service

Avoid at all cost:
ASOS and Topman are now the same company yet if you place an order they then play the card that you need to speak to Topman directly or visa verse and don’t resolve the issue.

I placed an order on the 30th spending best part of a £100 they are now making excuses and playing the blame game with no resolve even when I have provided them with all the evidence they need to sort or refund and they still have pushed me from pillar to post.

I have always ordered from ASOS and Topman but never again just on this experience.

I ordered 8 coats for my son to look at. He kept 1 and I returned 7 of them and have only been refunded for 6. Every time I email, a different person reply's and asks me the same questions. I have sent copies of the coats i ordered and the one i kept. I am not prepared to let Topman get away with keeping my money that belongs to me and not them! I WANT MY REFUND..

After my review 4 days ago, Topman surprising emailed me and said sorry and that they will look into my missing item and they would come back to me in 24 to 48 hours. Well you can guess right, they haven't and I have emailed twice and no reply dispite the email stating any problems please email me as it was a customer service personal email address. Completely shocking, be warned they are taking orders and keeping money and not sending goods as they have gone under. Even though I thought the employee which I believe 12000 are going to be let go would do the right things and not allow customers to be fleeced in this way. I do have screen shots of the emails but you can't upload. Please becareful this really is robbery and innocent people will have money taken.

I ordered from topman & then read these reviews! My anxiety! I was so worried the whole time... But, everything I ordered turned up! & was on time!!!

So thank you so much topman!!!

I placed an order and paid the £6 for next day named delver but this did not happen, the order arrived 3 days later. one of the items were out of stock and I have returned the other. In that time I have now sent 4 emails and not had a single response.
I have been on the facebook page and it takes them days to reply only to ask for order details and address which I instantly send back and don't hear anything back from them.