What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. N... See more
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Review summary
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Reviews shaping this summary
Ive bought many vapes from these guys over the years the zues arc the pax dr dabber ghost 2 and they all came quick and brand new in perfect condition what more can I say you need a vape check them ou... See more
Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more
AMAZING COMPANY, GREAT PRODUCTS, AND SUPER FAST SERVICE! LOVE THEIR SELECTION FOR 510 CARTS! I USE THESE FOR SEVERE NAUSEA DUE TO MEDICATIONS I NEED TO SURVIVE, AND THEY'VE *ALWAYS* GOT GREAT QUALITY... See more
Company details
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
17-11 Progress Ave, M1P 4S7, Scarborough, Canada
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The truth
The truth, very good work from the team, this, very accessible.
They have the products you need and more than anything, they are very understandable. I really recommend this store 100%.
June 12, 2026
Sent me defective vape
May 21, 2026
Reply from TVape
Hi Marcus,
We're sorry to hear about your experience.
We'd like to clarify that we've already reached out to you several times and have approved your warranty replacement. We're currently just waiting for your reply to our email with the requested information so that we can arrange and ship your replacement as quickly as possible.
Please check your inbox (and your spam/junk folder, just in case) and respond to our latest email. As soon as we receive the requested details, we'll be happy to proceed with your replacement.
We look forward to resolving this for you as quickly as possible.
Kind regards,
TVape Team
Amazing customer service
Amazing customer service. Jen was extremely helpful in sorting out some issues i had with the vape.
June 9, 2026
Lisa is awesome and very helpful !!
Lisa is awesome and very helpful !!! Support chat was quick, precise and responsive.
June 19, 2026
Unprompted review
Very pleased with the quality of my…
Very pleased with the quality of my purchase and the price. No problems at all and safe delivery.
June 5, 2026
A Great Experience from Start to Finish
I I recently purchased a product online and noticed a discrepancy between the advertised price and the price shown at checkout. I contacted customer service for clarification, and they responded promptly and professionally.
They explained that the pricing differed between the black and gold versions of the product, which cleared up the confusion. As a goodwill gesture, they offered me a discount on either version and also advised that they would do their best to have my order shipped out the same business day.
I appreciated the quick response, clear communication, and willingness to work with me to resolve the issue. Based on my experience so far, their customer service has been excellent.
June 18, 2026
Unprompted review
TVape is the best for customer service…
TVape is the best for customer service and helped talk me through any questions or problems, the whole team is great, Jen was exceptional!
The Vape toy is the best I have ever had/seen and I use it every day woo hoo! If you don't already have the Utillian 8 turbo, you need it lol, off for a vape!
June 4, 2026
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