Ive bought many vapes from these guys over the years the zues arc the pax dr dabber ghost 2 and they all came quick and brand new in perfect condition what more can I say you need a vape check them ou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. N... See more
AMAZING COMPANY, GREAT PRODUCTS, AND SUPER FAST SERVICE! LOVE THEIR SELECTION FOR 510 CARTS! I USE THESE FOR SEVERE NAUSEA DUE TO MEDICATIONS I NEED TO SURVIVE, AND THEY'VE *ALWAYS* GOT GREAT QUALITY... See more
Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more
Company details
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
17-11 Progress Ave, M1P 4S7, Scarborough, Canada
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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nice experience
June 30, 2026
Quick Delivery, fair price.
Quick delivery and fair price. The product I ordered was the product I received. Thanks TVape team.
June 29, 2026
Excellent Experience Since 2018
I've been a customer since 2018 always a great experience. Customer support is excellent as are the prices. Wouldn't think of going anywhere else after looking at many other outlets.
June 29, 2026
Quick shipping
Quick shipping, great product selection, customer service is great if you need it
June 29, 2026
Had an issue with shipping
Had an issue with shipping ..they went above and beyond to fix it and insure it was satisfied.i highly recommend them.
June 28, 2026
Do your research!
I feel so stupid. I didn’t see that TVAPE had a horrible reputation until after I purchased my vape. I found a ton of complaints. Apparently they buy their reviews so they look way better than they really are. I wasted my money on this Utillian vape that doesn’t work. Apparently this is extremely typical. Utillian is NOT a good quality brand, yet TVAPE totally makes these products look amazing. Vape battery dies after two three min sessions. I’m getting nothing off a pull unless it’s set to the max temp. I’ve went through so much herb and nothing. No matter what I do this device will not allow the effects to be even slightly felt. I’m making myself light headed from all the inhaling I have to do for nothing. I’d try returning it but with reading everything on Reddit, apparently this TVAPE company makes their “hassle free” return policy a real nightmare.
June 26, 2026
Reply from TVape
Dear Amy,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your initial experience did not meet your expectations.
We understand how frustrating it can be when a new device doesn't perform as expected, and we sincerely apologize for the disappointment this caused.
After you contacted our Customer Service team, we reached out promptly to assist you with troubleshooting in an effort to resolve the issue. Once you confirmed that you preferred to return the unit, we immediately provided return instructions, processed your return as quickly as possible upon receipt with zero charges on your side, and completed the resolution without unnecessary delay.
While we're sorry that the product wasn't the right fit for you, we're glad we were able to resolve the matter promptly. We always strive to provide timely support and a straightforward resolution whenever customers experience an issue.
Thank you again for your feedback. It helps us continue improving both our products and our service, and we wish you all the best going forward.
Kind regards,
TVape Team
Customer support for warranty service…
Customer support for warranty service is excellent: quick response, clear instructions, friendly manner.
July 11, 2026
Unprompted review
You processed my order flawlessly
You processed my order flawlessly. It was delivered on time to the correct address. When I ordered this product, (my third 'LITL 1' vape with an extra mouthpiece), your order dept. included the extra mouthpiece at no charge! Bonus! I always recommend TVape to my friends for their vape needs.
June 27, 2026
A Service Business
Rep @ vape was very helpful and knowledgeable. The Rep made several options and suggestions and got me set. Very customer service oriented.
July 11, 2026
Unprompted review
Lisa really made my day!
July 11, 2026
Unprompted review
Very smooth and quick warranty process.
Very smooth and quick warranty process.
July 11, 2026
Unprompted review
What made my experience so positive was…GREAT PRODUCTS DELIVERED WITH THE PERSONAL TOUCH
What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. No matter how many stupid questions I asked, he patiently answered them. He provided some useful advice. He is truly an outstanding example of good customer service and it makes me consider TV Vape for future purchases. Actually, EVERYONE I dealt with there was professional, knowledgeable and friendly. We need so much more of this!!!
June 27, 2026
I asked a refund in 30 days and it went well.
I asked a refund in 30 days and it went well. it took some more time because of my poor reading skill. haha
Thanks for their patience,
July 8, 2026
Unprompted review
Quick and easy
The responses to my tickets were so fast that I missed one of the reply emails, even better was getting a follow-up email to check in on it. Easy to follow instructions with a clear detailing of what to expect
July 10, 2026
Unprompted review
Lisa
Lisa, was outstanding with her patience and consideration dealing with me making my first order. I would recommend Tvape and Lisa to anyone looking for their products. I look forward to shopping with Tvape and requesting Lisa’s help again in the near future.
July 10, 2026
Unprompted review
Excellent customer service!!
July 10, 2026
Unprompted review
Charged for a gift card
When it comes to the vape that I ordered I'm more than happy with it
The problem I have is at check out you guys decided to charge me $7.50 for a gift card unnecessarily that I did not want or need without my approval
I think a one-star review is fair
June 25, 2026
Reply from TVape
Dear Customer,
Thank you for sharing your feedback, We’re glad to hear that you’re happy with the vape you ordered.
We would, however, like to clarify the concern regarding the gift card. The information in this review does not accurately reflect the transaction. The gift card was provided as a promotional bonus and was not charged to your payment method. We also shared the correct calculation and a detailed explanation with you by email, showing how the promotional amount was applied to the order total.
We understand how the line item may have appeared confusing at first glance, and we were happy to clarify this for you. We remain available to review the invoice with you in detail should you have any further questions.
Kind regards,
TVape Team
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