Toyota Reviews 

Excellent customer service, from Steve Lindsey at Vantage Toyota York. Steve has been a mainstay service rep, at York for 11 years, and he has an excellent personality, sense of humour, and very knowledgeable. The work carried out on the car, which included an intermediate service and MOT, was the usual good standard carried out by the mechanic. I am always pleased by the service received from Toyota, and have been a customer for almost thirty years.
If I was to complain about one thing, it is not the service, but the new customer reception lounge. It seems all the previous customer atmosphere, and relationship with the service desk staff, seems to have been lost. Personally I am not a big fan of the new lounge, and preferred the old style one. To be honest I would think many regular customers, would possibly feel the same.

Excellent experience, helped by Kim, who was friendly and extremely helpful and found the right people for us to talk to.

When I went to collect my new car a month after ordering it, I was told that the user manual was digital. I couldn't see how I could consult a digital manual at my computer in the house at the same time as looking at all the buttons and options in the car. I was then told that I could order a paper manual and was a bit annoyed to find that it was on a 4 week delivery. After much chasing, it finally arrived 10 weeks later, without the multimedia manual. They tried to sting me £40 for that, again on a 4 week lead time. What a scam!
Customer service basically told me to get lost when I raised it with them.
I would advise anyone buying a new Toyota not to hand over the money until the user manuals are with it at no extra charge.

In we bought a new 2025 Land Cruiser Invincible, lured by Toyota’s reputation of quality and its warranty.

However, after a heavy downpour overnight, we woke up to severe water ingress. The carpets are completely soaked, and alarmingly, water is actively leaking directly out of the driver’s side control panel (specifically around the fuel tank opening switch).

What makes this incredibly frustrating is that during our first service, we explicitly pointed out that the sunroof seal had come loose. The dealership checked it, told us everything was perfectly fine, and simply pushed it back into place.

We contacted the dealer to get it fixed, and their response has been awful: a 4-week wait for an appointment, no courtesy car, and a demand for an upfront inspection fee. I escalated the issue directly to Toyota UK, expecting the manufacturer to step in and override the dealership. Unbelievably, Toyota UK was just as unhelpful as the dealer itself, leaving us completely stranded with a leaking, brand-new flagship vehicle.

In the meantime, I’ve done some digging and found out the following:
1. According to Toyota's own parts guidelines, that faulty sunroof seal we highlighted at the first service should never have just been "pushed back in." The part is strictly marked as single-use and cannot be reused/reinstalled. They should have replaced it entirely.

2. This is not just a matter of a wet carpet. Because water poured out of the lower dashboard switches, it means it has traveled all the way down the inside of the A-pillar, right past critical wiring harnesses. There is a high risk of galvanic corrosion and damage to the electrics over time.

3. A proper fix isn't just air-drying the car. It will involve exposing, inspecting, and properly drying out all these hidden electrics, plus completely replacing the carpet underlay to avoid mould.

I am curious whether Toyota will actually undertake a proper repair this time or just try to push the seal back in again. In the meantime, I no longer have the certainty of a solid, reliable car. Instead, I have to live in constant fear that the compromised electronics will cause it to break down at the most inconvenient moment.

Honestly, we only switched to Toyota because of their presumed superior quality and durability …

Premier Toyota Llandudno Junction horrible garage, I brought a second hand Toyota from this garage 2025 failed Mot within the year with 15 advisories, I called them to try and sell the car back to them, they ignored my calls and emails for a week (they are quick enough to contact you when you want to buy a car ) finally spoke to someone who said that the car was too old for them to buy it back, well the rust bucket car was good enough when they sold it to me less than a year ago for over £5k, im so shocked by how they can treat people and get away with this. And the warranty is not worth the paper it is written on and that company then want £260 to renew with them, what a laugh they must be having running away to the bank with peoples money, I have lost 4k to this car in the space of a year and will be taking this further to the ombudsman, I brought this Toyota car from a Toyota garage thinking I would be looked after but what an awful experience.

Toyota’s Relax Warranty – Failure to Honour Coverage
We have consistently serviced three vehicles at a main Toyota dealership in Reading for over 20 years. Despite an increase in service costs, we chose to remain with the authorised dealership in order to benefit from Toyota’s extended 10-year Relax Warranty.
It is therefore particularly disappointing that, when the vehicle’s condenser failed—an item explicitly listed as covered under the warranty—the dealership advised that Toyota GB had declined to authorise the replacement. I subsequently contacted Toyota GB Customer Services directly, and while they confirmed that the claim would not be approved, they were unable to provide a satisfactory explanation despite multiple requests for clarification.
As a result, I have escalated this matter to the Motor Ombudsman, as I have paid for an extended warranty that Toyota GB are not honouring. Furthermore, it appears that other customers have experienced similar issues, which raises concerns regarding the reliability of Toyota’s Relax Warranty and its associated marketing claims.

Disgraceful service. Unable to provide any customer service or updates, unable to organise an emergency service over a period of 9 hours. Takes no responsibility. No ond ever came & no one on the phones cared at all. Only pay for this service if you like spending money for nothing.

I recently had an issue with my 2022 Toyota Yaris Cross, which at only 23,000 miles received an MOT advisory for a weeping rear shock absorber. The vehicle is carefully driven, well maintained, and has been fully serviced through the Toyota Servicing Plan since new, so I was disappointed to experience this issue on a relatively low-mileage vehicle.

I would, however, like to recognise the excellent customer service provided by the team at Snows Toyota. Throughout the process they were professional, supportive and helpful, and I could not fault their approach.

Toyota ultimately agreed to contribute 50% towards the replacement and fitting costs. While I appreciated the contribution, I was disappointed that the repair was not fully covered given the age, mileage and full Toyota service history of the vehicle. One of the reasons I chose Toyota was its reputation for reliability and customer support, so the overall experience has left me reconsidering whether I would choose or recommend Toyota again in the future.

Overall, excellent service from the dealership team, but a disappointing outcome from Toyota itself.

Awful! Toyota cars used to be the most reliable, best built cars by far. Their customer service " WAS" second to none. Not anymore. I have a 2018 CHR. The headlights are " peeling" This is apparently well known problem but Toyota refuse to do a recall. Customers left with ugly, mot failing headlights. A new pair of headlights fitted by them quoted at nearly 3 grand!!! Will they do anything about it....No. So, spend a fortune, if something goes wrong.....your problem! I was going to trade in and buy a brand new hybrid from them next year. Not anymore! I'll be taking my money elsewhere. Well done Toyota! You've just thrown the best part of a 60 to 70k sale away !!

12v battery is always failure, breakdown frequently, wasting few hours for AA service, extremely poor service.

I recently bought a Toyota Yaris excel from the Newport Branch. I already had a Yaris from here in December, but have been very unhappy with it. So I decided to have a chat about swapping or upgrading to a newer version. The salesman Dan Whittaker who dealt with me was absolutely fantastic. He got me an excellent deal, also I think the gentleman's name was either Rav or Rab who organised the financial deal, got my payments as low as possible (but a bit more than I was previously paying) which I didn't mind at all. I am now one very happy man. The new car is so lovely to drive and has a lot more new features than I previously had on my old car. Plus I now own a younger car 73 plate. I would definitely go back in the future to get my next car. I would have given ten stars but it only goes to 5 stars.

This review does NOT reflect my customer service from West Super Mare which has been a 5 star service. This is the finance department, which is diabolical, my advice Do NOT take finance with this Company. After signing up through a downloaded porthole it kept stating my details did not match their records? I pressed forgot password it stated your reference and DOB are invalid. I tried to correspond through email so many times giving more details they take 2 days to respond then state my email is not on their records? If you telephone and automated recording throws you out as your Reference number is not Authenticated? It is impossible to sign in, I spent all day trying to get through. Eventually after spending all day on the telephone I managed to speak to someone, they stated all my sign in details, email, reference number, date of Birth were recorded. I had no choice but to pay the whole finance off but so glad I did.

We left a deposit to reserve a car at Toyota Bootle. £250 no small change on 1st April 2026.
We collected the car on Saturday 4th April and told due to Easter weekend refund would be done on Tuesday 7th April.
Called dealership 14th 15th 16th April spoke ro various people who said would call back . No one did so called late pm 16th and spoke to financial manager who said had processed refund on Tuesday 16th April one week after it was supposed to have been done.
We are now 20th April still no refund. Very poor service. Quick to take the money but not so quick to refund.

More than two days for waiting response from Customer Service regarding a basic question about the service schedule as information available is controversial.

Toyota is a great brand, no doubt. However, my experience with the Coventry dealership in the UK has been extremely disappointing.

The management and communication between staff are clearly below standard. I have been waiting almost a month for a refund of my car finance deposit after my application was declined, and since then, my case no longer seems to be a priority.
Before I paid the deposit, communication was consistent with regular calls and emails. After payment, everything changed. I now have to chase them almost daily, and I’m repeatedly told I will receive a callback or email, yet nothing!
This level of customer service is unacceptable. I would not recommend this dealership based on my experience.

No product knowledge either at dealers, nor main customer service regarding their re-badged PSA vans. Will be sold a promise of extended warranty, but hardly any dealers can service them. We were told our nearest service centre was Bristol, when we are in Leicestershire!

I received a Toyota recall letter dated 7 April 2026 for a Combination Meter ECU reprogramming. When I called the Sheffield dealer, I was told the update had already been done — even though my car has never been in for this work. Toyota’s helpline then told me the job was outstanding, but redirected me back to the same dealer, who claimed it was completed on 22 January 2025. No one could explain the contradiction, why I received a recall letter a year later, or whether my car is actually safe. The responses were dismissive, unhelpful, and completely inconsistent. After years of trusting Toyota, this experience has seriously damaged my confidence in both their service and their safety standards.

There is no advantage to buying a used car from this dealer.
I would have paid a lot less had I bought privately and the risk would have been the same. The brakes failed after a year of moderate use.
The service manager at Toyota Western was rude and dismissive when we met in person. He even said that MOT failure is based on opinion and that the mechanic I have used for many, many years was trying to make money out of me; he did not have the same courage when he finally wrote to me and avoided that subject.

Interestingly, he was noticeably polite on the phone because Toyota records the calls. I still had to chase him a few times to get the dismissive answer -so I paid for new brakes.
The rest of the car is good, I know that from the MOT, but it is clear to me now that I could have paid thousands less on the private market and had the same level of "reassurance". Save yourself a lot of money and avoid these people.

One of the worst experience i have ever had. I ordered brand new factory order car( Toyota chr Design with pan-roof) waited nearly 2 month. Requested to swap for early delivery but it was denied. I was asked to pay £500 more to swap and i asked to cancell the order and refund they simply refused said £500 deposit is non refundable. I keep the order after 1 week i was offered an swap from silver to gray. They said this time they can swap my order to gray if i compromise on my original colour silver but they never mention it will be without pan-roof. When they said swap from silver to gray just an colour change rest will be same them ok.

They swap my car , waited for handover date was sheduled so i planned sale of my current car and eventually sold it. Later they said the car has been delayed by 5 working days (1 week). I was ok just 1 week without car i will manager but when next week come car was again delayed by 1 more week. I had even told & confirm dealership even before i sell my car that i am planning to sell my car and arranging new insurance quotes. I asked for help loan car or courtesy car because i sold my car to line up smooth handover & car got delayed 2 weeks already and i am out of car. They eventually got my new car after 2 weeks .

I was so excited to drive new car that i waited 2 month but i find out that they had completely changed my car they just mention colour change but they never mention that it will be completely without pan-roof. If i know they swapping my car to without pan-roof in would never agree to swap. I refused to accept the car as its not what i ordered.
No sorry nothing for messed up. They simply ask do you want this car or not i said no i ordered pan-roof but its without. I had few minute discussion. They never ask for solution they just said we can get you pan-roof but you will have to wait untill April. i was shocked what??? 2 month thats the solution.

After few minute i asked one of manager if you compensate me i will take the car. They said ok let me check. Came with offer £200 off the service plan i was serious just £200 for messed up and accepting which i didn't ordered. Then i said ok then do it last £300 i will take the car. They simply refused and said take it or leave it. 😡😡😡 I had to spend around £200 just on uber to be there and back fir their mistake.

Same day evening when i went home and start to check alternative optons. i find out thet they had showroom demo 25 plate same car but in white out for sale. I was what?? they had option why they didn't offer solution. Any way i made enqury again out that replacement car. I explain them i have to encounter huge financial loss and would take 25 plate car if they do fair reduction to the car. Their offer was again£200 off the car 😳😡😡. Serous you selling £36k and 27k car and £200 off for goodwill.

I file and official complain to General manager and area manager but the response was straight forward we had offered you the best deal if you not happy with us you cam simply choose another dealership. I said i will reach toyota gb & so on. His respinse was simple do whatever you want .
what the hell this is how you treat your costomer. what a shame Toyota hill of woodford.

Dont buy a yaris hybrid as the 12v battery is way underpowered and will let you down after a weeks holiday, you will need breakdown cover,just what you want after an exhausting journey. Dont complain as toyota dont want to know.check you tube for more and toyota faces a law suit.you havebeen warned.