Toyota Reviews 

I took out a service plan , on a new Toyota which said guaranteed for duration of your plan,the service,parts and labour are all paid for. Took my car to parklands Toyota Truro for a it's second service and was changed £15.00 shortfall,my direct debit are all up to date.

Toyota.co.uk provides a clear and professional online experience. The website is easy to navigate, with detailed information on models, specifications, safety features, and warranties. Configuring a vehicle online is straightforward, and all official documentation and resources are easy to access.

My dealings with Toyota UK customer service have also been excellent. They were responsive, professional, and helpful in answering all my questions, which gave me full confidence when ordering my brand-new RAV4 2025. The car itself is amazing — very comfortable, reliable, and packed with modern safety features.

It’s worth noting that dealings with a local dealer may be quite different from Toyota UK, as they are separate companies. My experience with Toyota UK was outstanding, though individual dealer experiences may vary.

Overall, Toyota.co.uk and Toyota UK customer service together provide a trustworthy and informative experience for anyone looking to buy a Toyota.

Toyota is joke bought brand new 2023 Corolla brook down injector 5 time the worst decision in my life I made to buy new Toyota cost me over 33k now the service price is joke they are not accept quick fit service beacuse quick fit service a lot cheaper Toyota is reaping off

This review is for Toyota in France. But being the same company they can all take some responsibility. One of the worst experiences of my life. My wife lost both her parents within 6 months and was left with a car from Toyota. They called and left 3 messages with them. Emailed Toyota Succession with all the details and received no response. Living in England left us with a problem so we took the car back. They point blank refused to take it. Lying about insurance and telling us the director was on holiday. When we tried to leave without the car they stopped us. Literally standing in front of our hire car. Magically the director returned from his holiday. He let us leave the car so they could sort out the finance. The car finance said we owed €22k. They could sell the car for €30k. But. They still insisted we pay them a conveniently round €2200 euros for them to take it back early. We are still not sure what that was for. At a time when someone is grieving a company like Toyota should be expected to show sympathy and grace. They don’t. They lie to you to try and make money out of your misery. Very very poor.

I was really upset and unhappy with the service I received yesterday am thinking of going elsewhere in the future

Bought yaris 10 days ago paid £8400 from toyota dealers I asked all the questions on the phone before I transferred the funds asked weather car delivery will be free told me yes after couple of days met the advisor at other dealers hand over charge me for delivery ,I asked before I bought the vehicle has it got 2 keys told me yes on the day he only came with one key told me you should get other key in next couple of days well now his saying it will take upto 6 months basically he lied to me I asked him are you going to service told yes have service book no stamp in book don't know weather its been serviced at all really gutted with wakefield toyota all I have had lies after lies keep away from this dealers I need to take it further it's all my hard earned money I paid and I get this service from them

Had really good customer service Lee couldn't of done any better thank you for all your help and going above and beyond. Queensferry toyota garage

Purchased our aygo x on 5 August 2024. We bought this vehicle from the dealer and it was registered new on 25 June 2023. The dealer serviced it on 5 August 2024 before we took delivery. Manufacturers warranty ends on 25 June 2026. I had the car serviced by Toyota gateshead on 5 August 2025, 2nd service, cost £394. During the service there was oil spilled on the front passenger seat.

I received an email a couple of days later to say the one year extra warranty had been done starting on 5 August 2025 ending on 5 August 2026. This means we received 6 weeks extra warranty and the car currently has 2 warranties. This is nothing more than a con. I thought the extra warranty would run until 25 June 2027.

I bought a Toyota Yaris Hybrid Excel on 01 Sept. 2024. I took my car for service to my Toyota dealer Steven Eagell in St. Albans for the first service on 07 Aug. 2025 and everything mechanically is in order.
On 08 Aug. 2025 I suddenly saw a long crack internally from top left corner of the windscreen all the way down to the bottom right corner causing obstruction to drive. I contacted Steven Eagell St. Albans to check this defective windscreen and rectify immediately as it is dangerous to drive. Steven Eagell St.Albans suggested that I should contact my insurance company. Subsequently I submitted a complaint to Toyota UK on their official site and my complaint was acknowledged but nothing happened for the past four days.
Steven Eagell St.Albans service department is pathetic. It takes so long to get connected to them by phone and when someone answers and puts through to talk to someone it gets cut off.
Steven Eagell St.Albans sales team who sold the car to me is not interested to know about problems such as defective windscreen. Not to mention they do not return calls and/or reply to my email messages diligently. It is a well known fact that Toyota Yaris 2024 models have defective windscreen problems as evident by many reviews on the internet.

Surely the worst car company ever! I have a new Toyota Yaris Cross and it’s already refused to start twice! It’s now in one of their garages waiting to be fixed!!! Three days so far! I was given an Enterprise car for 48 hours via Toyota Assist, but now nothing available via the dealership! I’ve paid out a fortune and currently have no car! They can’t even tell me when I MIGHT get a courtesy car! This company needs to buck up its ideas and deal with customer complaints. I urge everyone not to buy this car! They know there is a battery fault but are not recalling them to fix the issue! Disgraceful!

Did a part exchange with toyota online April 2023. The vehicle i sold them they drove it through a no emissions zone September later that year and hadn't taken my name of the vehicle. Eventually after being passed around they paid the fine a year later. Fast forward to today. Law enforcement contact me. The car then drove through a toll over a year and a half later so late 2024 and unpaid. The fine was now over £500 with me being completely unaware and on its last resort before a warrant for seizing my assets was sent out August 2025. Spent the entire day back and fourth with toyota head office and law enforcement explaining the importance of this fine to be paid the same day and for them promising me it would for them to last thing before closing to try and get it squashed even though that falls heavily on me the innocent party. Now the warrant for seizure of assets is out toyota online supposed to open at 9am still closed at 9.40 and thrown their customer under the bus. Do not do business with toyota online. Absolute shambles. The stress levels are through the roof.

I contacted the CEO of Toyota to complain that I keep getting flat batteries .
Within two hours I received a very caring reply and the offer of a free replacement battery.
Fantastic service

I had my car Yaris serviced at Toyota Rayleigh. I ticked the box for no sales to contact me. So I was contacted by a sales guy called Namz. I explained to him. I lost my £ shopping coins they give you. When you buy a car. Previously a guy said no. Only when you buy a car. This guy. Said he could sort it out. But he did not. I think because he could not reach a sale. If I tick the box for no sales. It beaks . Data protection act. It’s the last time. I discuss a sale.

I HAD A MAJOR PROBLEM WITH MY TOYOTA AYGO I CANNOT PRAISE ENOUGH THE CUSTOMER SERVICE I RECEIVED FROM GARY BEECHY THE WORKSHOP MANAGER AT SLYFIELD GUILDFORD SURREY PLEASE GIVE HIM A PAY RISE HE IS A CREDIT TO YOUR ORGANISATION !!!

Would like to recommend Helensburgh toyota for their outstanding customer service ,their professional staff . I'm always made to feel a valued customer. I had a problem with my 12 volt battery in my CHR ,dealt with promptly now fixed .

Overall, wish I'd gone to a different manufacturer. On the positive side, the staff at Tamworth are nice, and I've not had a problem with car. However, the services are ridiculously expensive, and you need them to keep up the warranty and value on the car for when the PCP completes.
They try to upsell at a massively inflated price, bombard you with pointless marketing somehow, even after opting out and unsubscribing. The car is alright but has a bunch of irritations that are just silly, like you can't pause or mute from the steering wheel, the built in sat nav is rubbish, the Android Auto feature is a frustrating interface. I should have walked out of the showroom, very much looking forward to ending this contract. They got me because I sat down and waited, and I needed a car pretty quickly.

Listening to a couple of salesmen today, I'm struck again by how sales people generally are dishonest. They're not looking at what's best for the customer or how to help them get what they're asking for at a reasonable price, they want to push finance and extra costs. I think I'm going to avoid dealerships in future, they take the mickey.

It is with sadness that I am returning my company vehicle - Toyota RAV4. I have been delighted with the car - complete reliability and performance. A problem free 5 years. I would like to commend the excellent service received from SLM Toyota, Attenborough. Having had a company vehicle for 30 years, this garage has been the absolute best. I would like to make particular mention of Mr Andrew Waters. He is the face of SLM Attenborough and one they should be proud of. Consistently helpful, cheerful and willing, always going beyond the expected. I will know who to come to for my personal vehicle. Well done to all at SLM Toyota. I shall miss you.

I have a Toyota C-HR bought new in 2024 . It is built with a starter battery which is totally inadequate for the car . When left for 14 days when I went away on holiday the car battery was flat when I returned. Toyota acknowledges they have a problem with the Yaris and change the battery for a more powerful one , but donot do the same thing for a C-HR . There advice to me is to drive the car more often , to recharge the battery ( how do you do this when on a cruise?) !!!
Further more , and probably more dangerous , my car has on a number of occasions reported a "system malfunction" . When things like the lane keep assist stop working . My local Toyota dealer has failed to identify a fault and told me to continue driving the car , and to bring it back to them if the warning repeats itself...

Disgusting customer service at Sandhurst . The worst I have ever experienced. After 7 years of continual not ringing back, a service dept I don’t trust I think I am ready to trade my beautiful car in for anything else but a Toyota . Sad because the Yaris is brilliant sadly the service is not !!

I can not fault the personal service I received from Richard Janes at Norwich SLM Toyota Norwich. No hard selling, just listened to what I wanted and contacted me as soon as he found my dream car, which I’m over the moon with. He brought car to my house for me to test drive and delivered my car to me. He went through everything with me very patiently (not that I remembered it all 🤣) he did not rush through anything, including the paperwork and did most of that himself for me. He also reassured me that if I had any questions or concerns to just ring him. Thank you Richard for making my car purchase easy, much appreciated.