Toyota Reviews 

I have just picked up my Toyota Hilux from Snows Toyota of Bournemouth after having the chassis replaced under the Toyota campaign.

All I can say is WOW, from start to finish Tom Vivian and his team made the whole process a pain free exercise, dealing with all the associated levels of work required to get the chassis replaced and organised a curtsy vehicle for the whole duration of the work, which was nearly 3 months.
Over the time it was away I was keep informed of progress at verious stages.

On picking up the truck it had been given the once over in the workshop to make sure everything was in order, after which is was given the best wash and polish inside and out it has had for many a year....it looked like new, also fitted a free tracker to help with the security, well chuffed with the attention to detail.

This is the standard all other garage's should work to.
Toyota as a company is renown for its market leading approach to build quality and manufacturing techniques.
Companies around the world use the "Toyota way" as their standard.

Thank you Tom Vivian and your team for a great experience with what could have been a struggle.

Keep up the great work.
Youra Faithfully
M Saunders

Very professional support, amazing staff, especially many thanks Mr. James Grant!!! Always helpful, always understanding from Bracknell ‘s Toyota 🤗

Pretty awful customer experience with new with Toyota bz4x that I leased in 2024.

I've had various problems with the vehicle since I picked it up, I raised the problems with the dealership several times and initially never had any response.

It was always 'we'll take the details and get back to you' but they never did. I then raised a complaint and my problems were eventually listened to. I took the time to document each one and provide photos and details of how the problems can be replicated.

After several trips to and from the dealership, software updates, also leaving the car with them for 2 weeks they were unable to solve the problems and for most of them, the response was 'that's just how it is'.

I then raised a complaint with Toyota UK and again provided details of the issues. I didn't hear anything for more than 2 months, when I called back I was told the complaint had been closed and there were no problems.
No communication from either the dealership or Toyota, no responses to any of the problems I raised.

The major problem is that the vehicle still intermittently charges on schedule and is a complete pain since I'm using it for business daily.

I've told them that I want to return the vehicle, but they've declined and said that there's nothing wrong with it, when I can clearly demonstrate all of the problems.

I went to Toyota Jemca Sidcup to have to MOT and servicing. Staff are very accomodating and efficient. They have a good waiting area that has full access to hot drinks and water. Toilet was also easy access and clean. I got the chance to be shown around to see cars and the whole experienced was amazing. Definitely I can recomment Toyota Jemca in Sidcup.

I have written a number of poor reviews for Toyota and their Dealership and I see so have many of you thankfully now the Financial Ombudsman is investigated my case which is now ongoing for 18 months. Toyota GB should be investigated by a professional body as they clearly do not care about their customers just take us all as idiots and take as much money as they can from our pockets! Please if you are thinking of dealing with Toyota look elsewhere or eventually you will end up being one of the 73% disgruntled and angry customers!

I telephoned toyota finance today regarding something I didn't understand on my new car loan.
Customer Service was rude and abrupt clearly didn't want to help. I asked for the complaints procedure. I am shocked at reading the reviews on Trustpilot but I agree. I have experienced today what the other reviews are stating. I am more shocked at the fact Toyota have not come back to the people that have left negative reviews clearly Toyota is not bothered about the reviews.

Please don’t use Toyota Burton-On-Trent they are useless trust me
I went there as to get a car from mobility shocking services from start to finish don’t use them they will stab u in the back and give the car to someone else in sep 2025 I went there to ask for a mobility car i was seen by jac he defo no good he lies to u when I applied for the car I was told that I would have the car soon as they had one coming in I rang them nearly every day and they just said the same thing time and time again shocking service when I did get through they said the car had gone wow they defo stabbed my in the back nobody cared at all so be warned u go there for a mobility car ul defo have to wait they will lie about the date then they change there mind say the car is urs then give it to someone else I was gutted I got so feed up I went somewhere else
STAY AWAY u will not be treated right

STONEACRE phoned me to sell me their MOT test cover which is £30. I had this on my previous Toyota and had not used it as car was only 2 years old when p/x against the new one.
When i asked the guy to transfer the cover to my new car he said it would be £10 admin fee!
I said NO.
Next time I will buy Ford.

I hired a Toyota C-HR under a leasing agreement with services included through Kinto UK. On 01/10, I tried to start my vehicle, but it was completely off. The keys don't (un)lock the car, the ignition doesn't run, and so on. The road assistance sent someone who charged it not once, but twice, and asked me to drop my vehicle immediately at the closest Toyota dealer, which I did that same evening. However, the local Toyota dealer didn't allow me to leave the car there. I returned home, and the vehicle was off again the morning of 02/10.

The nearest Toyota dealer informed that the earliest available time slot is on 24/11. Since my leasing agreement includes services, and this is the first time I've needed Toyota's assistance, this entire situation is unacceptable and deeply frustrating.

Kinto said repeatedly that they only manage the finance piece, and I need to discuss any service-related enquiries with Toyota itself. The most they can do, as they stated, is also to try to contact Toyota. Additionally, they noted that if I replace the battery at a non-Toyota repair centre, Toyota may refuse to address similar issues in the future. In other words, I'm stuck and paying for a vehicle I cannot use.

As an engineer, I chose a Toyota vehicle due to its reliability, and at the time, I believed it would offer seamless service. Additionally, the issue with the ignition battery can lead to other problems. Considering the time the vehicle will stay off waiting for a repair, even the main battery might fail, which is much more problematic to solve.

If you believe leasing a Toyota vehicle with services included will give you peace of mind, think again. The waiting time is ridiculous, and contacting them is also problematic. Not for nothing, the traditional vehicle manufacturers are being crushed by new makers.

Title: Very disappointed – major suspension issue just four months after purchase

I bought a Yaris 2019 from Group 1 Toyota (North Nottingham) in May 2025. After only four months of ownership, during a routine Toyota service, it was found that the front wishbone rear bushes are cracked and debonding.

Toyota provided a repair estimate of around £1,100, which is a significant cost. Based on general maintenance knowledge, suspension bushes normally last 5–8 years or around 60,000–100,000 miles, so this kind of damage appearing so soon is highly unusual and suggests the issue may have already existed when the car was sold.

I have contacted the dealer several times but have received no reply. Having such an expensive fault appear within four months and getting no after-sales support is very disappointing.

I hope this review helps other customers understand my experience and make more informed decisions.

Bought a Toyota Yaris cross from Hills of Woodford. Absolutely love the car and Mark Graham was so helpful and courteous. He certainly knows his stuff and took time to talk me through all the modern fittings that I have never used before. He is an asset to Toyota. Thank you so much again Mark.

AJ was brilliant 👏 throughout and sorted everything for me so it was less stress. Everytime AJ deals with stuff for him his customer service is excellent and he goes above and beyond to help me get sorted
AJ works at the Peterborough garage.

Bought replacement car. From Snows Toyota Poole. Steve was a very pleasant salesman and helped me with choice of car

Very poor customer service. I am now on my 13th Toyota and this is the only bad one I have had. Toyota sent an email to me saying nothing wrong with the car and they had checked with the garage. I have had it back to the garage and they agreed with me about the faults, so Toyota can't have checked with the right person.

I bought a Toyota Aygo 2025 cross from RRG Toyota Stockport.
They were really helpful and gave me 2 test rides before purchase as I had never driven an automatic car before. Jason the assistant manager was brilliant, he was friendly and very helpful as were all the staff I dealt with. I love the car and I'm grateful to Jason for helping me.

We had a problem resetting our digital display on our C-HR car. So we went back to the dealership where we had brought the car in Enfield for help. My husband went into the building, where he was ignored by all salesperson, but fortunately a young man from the parts department was passing by and offered to help. He was helpful and resolved our problem. He was so knowledgeable about our car and showed us features which we should have been shown when we brought the car. So thank you Jerry.

Having owned Toyotas from new for the last 30 years and having them dealer serviced and MOT'd I'm sorry to say that my relationship with Toyota is ended.
Dealerships are fine with servicing new cars, oil filters oil etc. The "health check" raised issues such as suspension bushes being worn on a 30k mile 3 year old car at its first mot and subsequently on later services and MOTs. Fair enough there are warnings of things like disks and pads and tyre wear which need addressing. The quotes for the dealership addressing some of the bushes 'advisories' are eye watering. Also the dealership does the MOT itself. Having done some of the work myself using aftermarket parts and then taking the vehicle to an independent MOT station it passed with no advisories including unchanged rear bushes which the examiner said were fine. Sold the vehicle, I have no faith in dealerships doing all the servicing, health checking and MOT processes together to ever want to own a new Toyota again.

We recently bought a Toyota yaris cross and Mr Ian Mossop was extremely helpful and showed us a few models Previously we had the CHR .
It is so nice to treated as valued customers, we have been kept informed about our vehicle all the way.
When we arrived on 22nd September 2025 the car had a huge cover over it with a sign saying congratulations, and a beautiful bouquet of flowers .
Customer service at its best Highly recommend Toyota Vantage Preston.

I’m very disappointed with my experience with the Toyota C-HR. Bought it end of June 2025 after 2 weeks having tracking issues then after 2 months passenger speaker stop working now again tracking issue what kind of quality is this? While the design is stylish, the car feels underpowered on highways and the fuel efficiency does not match Toyota’s claims. Rear seating and boot space are cramped, making it impractical for family use. The ride is uncomfortable, with stiff suspension and significant road noise. In addition, the infotainment system feels outdated compared to other vehicles in the same segment.I expected better quality, comfort, and reliability from Toyota, but the C-HR has not lived up to the brand’s reputation. I hope Toyota takes this feedback seriously, as this model does not meet the standard I anticipated.”

I bought a Toyota Yaris Cross in August 2025 from Group 1 Liverpool, believing it was a brand-new 2025 model. I was excited, but later found out from Toyota UK,

it is actually a 2024 MODEL (MY24)

but I paid the full 2025 MODEL (MY25) price without ever being told.

From the first week, the car had serious rattling faults that the dealer attempted 2 times and failed to fix.

TWO WEEKS after purchase, they REFUSED my request for a refund under the Consumer Rights Act and pressured me to repair and keep the car.

REFUSED to return the car and pointed me to the MOTOR OMBUDSMAN

I now feel disappointed, unsupported, and left paying monthly finance for a car that is both faulty and not what I believed I was buying. This situation has caused me huge anxiety and stress.

My case is now with the Motor Ombudsman and Toyota Financial Services for review.

I wanted to share my experience here so other customers are aware.