Toytooth Reviews 67

My son loved it, was everything he was expecting and more.

NEVER EVER EVER purchase anything from this company. Frauds.

Received order within 5 days. Easy to unpack and blow up. Fit the bed perfectly

I was confused with how I had to through a furniture store to order carnivorous food ,is there a easer why to order plants and things I like. I love carnivorous plants and using the food also helps when the bugs are not available. Can I get a easer way to order and a price list of such It would hep a great deal . THANK YOU HB.2025

Fast delivery and the sign was just as described. Great service

Waste of time and money. I placed an order two weeks ago when their site said I should expect my product within 2-3 business days. According to my information, the order is still being prepared for shipment.
Have called and emailed several times, each time I've received absolutely no response.
Highly doubt they'll be getting my business again in the future.

I'll bet you anything those 5 star ratings about how their service was so fast were either paid for, or written by whoever owns the company.

Update: have gotten an update that a package is now in transit. Will provide further update upon arrival. Still not rating a higher star as they don't deserve it.

I ordered from this company and they just ordered the item for half the price from Amazon and sent it to me from there. I have never experienced something like this.

tried to cancel order, contacted them several times with no reply. Don't trust these guys one little bit

Impossible to get in contact with. Half my order came yet I've been charged for all of it. Sent emails, left messages at their odd call center. Not a peep outta them. Order 4399. Won't ever purchase from here again. The product I did receive came quickly and I was excited to use them again, until half my stuff wasn't in the order. Beware of anything goes wrong with your order, which it will, you're not getting any help

Good quality but 13 days late

The package came however it took quite a long time to arrive but it still came in great condition.

Scam Site. Ordered a 3000 piece jigsaw. Order number TOY126015. Payment has been taken but no order history when logging back into site. No response to chat. Try to send a message and goes to a pages littered with weird code.

SCAM SITE. STAY AWAY!

Scam site, no reply to emails or live chat. Stolen my money

I purchased a board game from Toytooth on January 15, 2025. However, I have neither received the game nor a refund or any explanation from the company, despite reaching out to them twice.

Ordered 4 dolls to the uk
They shipped all 4 out separately no idea why 3 had a global tracking and an evri tracking one had a global tracking no evri track kept asking for it said I’ll receive it in the time promised 8-12 business days
They then sent me
An email over night saying the parcel has been damaged and sent back to them I emailed no reply back said the tracking for global states it’s never be sent out I want my parcel not to be lied to!!!! Then nothing so go on live chat keep telling me it’s been shipped and I’ll get tracking once in uk asked why it’s different to the others again told I will get it in the time promised now saying 12-20 business days!!!!! Changing the time frame then I asked for the global tracking they sent me the original one I said no you are meant to be re sending it as this one was damaged they said they used the same tracking number!!!! They can’t do that just been lied to continuously with no reply’s back from my emails stay clear of them.
There site never works either sick stealing from children

DO NOT BUY!! I ordered from this shop to send to the UK. When chasing for my product they sent me a fake tracking number but put a hold on the order so I will never receive. When I called back they tried to say the item was held in customs. According to the courier they have never even given the package to them. I have yet to receive a refund. PLEASE BE CAREFUL!

Customer service was great! The delivery speed was fantastic considering international posting timeframes, it arrived much quicker than expected.

Ordered a Avastar Doll. Arrived in the time stated and overall very pleased

Ordered a puzzle box. It would not open per the instructions. Wrote to Toytooth. No answer. The second time I wrote, this is the reply I received: "Thank you for your email. We apologise for the inconvenience caused to you. Unfortunately we do not have any information for this item. We would request you to contact the manufacturer directly.

Regards,
Becca
+1(281) 738-1101

This item was ordered from Toytooth. My email included the order number: TOY23876. How could they have filled this order but have no information about the item??? Packaging had no information on it to make it possible for me to contact the manufacturer.

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Update:

Toytooth contacted me by phone after my initial post. They said this person was a new hire and that they would refund my order. So I have changed my initial rating of 1 star to 3.

Great customer service issue resolved within time frame.. Thank you so much..