Do not buy from this company. I received the incorrect purchase and something worth a fraction of the money I spent and have repeatedly requested a refund to no avail. So disappointing considering it... See more
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Review summary
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I am extremely upset by this outcome! I ordered this product on 11.22. It was lost in shipment. I received an email asking me if I wished to have it resent. I confirmed that I did on 12.11. Th... See more
Same as everyone else!. Ordered item Dec. 12. Supposedly shipped Dec. 13. No item received. No tracking #. No information from company. They don't respond to emails. They don't answer phone calls. B... See more
2.2
Poor
67 reviews
Hasn’t replied to negative reviews
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Avoid like WuFlu
Avoid like WuFlu, they're a mess.
We ordered two birthday gifts more than a week before the date and were charged the full price prior to shipping. Days later we're advised that they are ready to ship but, oops, they will ship from abroad, 4 months later. "Do I still want them?" Huh. Called (to someplace foreign) to cancel the entire order but never received the promised email confirm. Now, weeks later, it appears they DID send partial (maybe entire) order. Letting the credit card company sort out the dispute.
October 13, 2021
Unprompted review
I was very happy with the game I…
I was very happy with the game I ordered. It came quickly even with a delay because of the fires in California. Toytooth kept me informed and up to date on the package. It was in perfect condition. I will definitely order from them again.
December 15, 2018
Unprompted review
F RATING BY BBB -- BEWARE!
F RATING BY BBB -- BEWARE!
I ordered an item. Was charged. ToyTooth said it shipped. Was unable to provide any tracking number. Told me to wait 48 hours. I followed up. They then said it was damaged in transit and returned to them. No refund given. If you call them they're in India. If you google their street address it's a storage locker in TX. If you look up their parent company, AMI Ventures, they have an F rating by the Better Business Buro. STAY AWAY.
March 28, 2018
Unprompted review
Reply from Toytooth
Hello ih8lakeontario,
We are sorry and apologize for any inconvenience this has caused you. That's definitely not what we want our customers to experience. Kindly provide your order no# so that we can resolve this issue. or please contact our 24x7 customer service team at 281 769-1742. We will be happy to help you.
Absolutely the worst experience in customer service
Just the worst customer service and ethics. No honor on policy.
Ordered a product on sale from them, 3 weeks later I contacted them and found out its lost in the mail; as it was sent and I never received it. Over several emails I tried to see what could be done. They offered to replace it, but after not finding it for the same price, they gave me a refund instead. Not what they offered, and not what I wanted.
They claimed it was out of stock, when really it was just not on sale anymore and they refused to send me a replacement, or allow me to buy it at the same sale price I originally found it at.
I would never recommend this seller to any friend. The opposite actually, I would recommend NEVER buying from ToyTooth ever.
December 18, 2016
Unprompted review
Reply from Toytooth
Hello Lior Gonda,
We are sorry and apologize for any inconvenience this has caused you. That's definitely not what we want our customers to experience. Kindly provide your order no# so that we can resolve this issue. or please contact our 24x7 customer service team at 281 769-1742. We will be happy to help you.
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