Trackerly Reviews 193

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Absolute terrible company, paid the initial £1 for the free trial and IMMEDIATELY CANCELLED the trial and they still took £24 off my damn card. I’ve sent a cancellation letter through a different comp... See more

Company replied

Rated 1 out of 5 stars

Same issue as may other customers. Paid £1 for initial tracking and cancelled the monthly subscription almost immediately. A month later they took £25 from my account which my banks fraud team is no... See more

Company replied

Rated 1 out of 5 stars

Catbytes run a digital drop in club in Lewisham. A visitor came to us to say she was being continuously charged for a single parcel delivery. We thought it was very unusual for a one off delivery to o... See more

Company replied

Rated 1 out of 5 stars

A total waste of time. I paid £1 initially for no useful information at all. Now they have taken £24.90 on my debit card being the 1st supposedly monthly subscription which commences 3 days after init... See more

Company replied


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1.1

Bad

TrustScore 1 out of 5

193 reviews

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Rated 1 out of 5 stars

Rip off scam

I am sure this is a scam or at least a covert way of tricking people out of money.48hrs and you get whacked with a £24 bill for nothing at all you don't even get a chance to cancel as they don't respond until the 48hrs are up the they say its an agreement .Ripoff scam Should be renamed Trickery

September 28, 2022
Unprompted review
Trackerly logo

Reply from Trackerly

Hello John O'Hanlon,

We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.

We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.

Our customer service remains at your disposal.

Thank you for your confidence.

Sincerely,

The Trackerly team

Rated 1 out of 5 stars

This is a scam that cannot provide anything

This is a scam that cannot provide more information about you package.
They take an initial charge on the first day and then 24hrs later charge you £24 as rolling monthly subscription.
I asked for my money back and they refused, I repeatedly pestered them and they eventually gave it back.

November 10, 2022
Unprompted review
Trackerly logo

Reply from Trackerly

Hello Joe Harrison,

We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.

We remain at your disposal from Monday to Saturday from 8H to 20H by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.

Our customer service remains at your disposal.

Thank you for your confidence.

Sincerely,
The Trackerly team

Rated 1 out of 5 stars

They now are trying for the SECOND time…

They now are trying for the SECOND time to get my already validated review removed. This company is so unethical and is a fraud.

February 8, 2023
Unprompted review
Trackerly logo

Reply from Trackerly

Hello,

We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.

We remain at your disposal from Monday to Saturday from 8H to 20H by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.

Our customer service remains at your disposal.

Thank you for your confidence.

Sincerely,
The Trackerly team

Rated 4 out of 5 stars

Track parcels world wide.

Be careful when divulging card details as while using this app I accidentally signed up to a £24.90 a month charge when I was only trying to track 1 parcel.
After a bit of a slow response the company were good enought to refund £99.60 in accidental activation

October 4, 2022
Unprompted review
Trackerly logo

Reply from Trackerly

Hello Mr Scarr,

Thank you for your feedback. We are delighted that our services met your expectations!

Have a nice day,

The trackerly team.

Rated 1 out of 5 stars

This is a scam

This is a scam, was having difficulties tracking parcel from US, used trackerly and paid £1. After 3 days they took 24.90 as per their supposed T's and C's, which were not clearly stated. AVOID AT ALL COSTS.

January 4, 2023
Unprompted review
Trackerly logo

Reply from Trackerly

Hello,

We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.

We remain at your disposal from Monday to Saturday from 8H to 20H by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.

Our customer service remains at your disposal.

Thank you for your confidence.

Sincerely,
The Trackerly team

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

I just want to reinforce the message - these people behave like crooks. I wanted to track a Parcelforce pacel and Googled 'track parcelforce' The PX trackerly website apeared and I confess I wasn't careful enough. They asked for a £1 fee and because the parcel was important, I paid it - no information was forthcoming and I found my way to the correct Parcelforce website. Then a withdrawl of £24.90 was made by Trackerly - Happily for me, Barclays Fraud Team picked up this transaction and cancelled both payments. If you look at the PX Trackerly website, their phone numbers are invalid and (my) software warned me not to click on their links...
I have just received a 'reply' from Trackerly claiming to have tried to reach me. I have had no call, email or other message from them, and this just reinforces my conviction that people should not deal with them. Take a look at many other unhappy clients' comments!

October 30, 2022
Unprompted review
Trackerly logo

Reply from Trackerly

Hello Mr Whitehead,

Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by telephone on +44 2 039 910 387 or by email at support@trackerly.net.

Our advisors are available to help you every day of the week.

Yours sincerely

The trackerly team.

Rated 4 out of 5 stars

SPEAK AS YOU FIND

Got in touch by email after finding that I had been charged £24.90 like all people on reviews forum.

Convinced had been scared as nowhere on their website did it say was signing up to subscription.

Has to be said they refunded my money and cancelled the subscription immediately I sent customer services an email after checking my bank account.

So can only speak as you find.

Tom

September 19, 2022
Unprompted review
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Reply from Trackerly

Hello Mr Alder,

Thank you for your feedback. We are delighted that our services met your expectations!

Have a nice day,

The trackerly team.

Rated 1 out of 5 stars

This company is fake and run by…

This company is fake and run by low-life scum

September 15, 2022
Trackerly logo

Reply from Trackerly

Hello Mr Marshall-rees,

Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by telephone on +44 2 039 910 387 or by email at support@trackerly.net.

Our advisors are available to help you every day of the week.

Yours sincerely

The trackerly team.

Rated 3 out of 5 stars

Former issue has been sorted

I previously had issues with this company but they dealt with them so all gas been sorted

August 28, 2022
Unprompted review
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Reply from Trackerly

Hello Mrs Mccready,

Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by telephone on +44 2 039 910 387 or by email at support@trackerly.net.

Our advisors are available to help you every day of the week.

Yours sincerely

The trackerly team.

Rated 1 out of 5 stars

Why is this still on Google?

Why is this still on Google?
I tried to track a parcelforce parcel, put the tracking in and my email then it took me to a page wanting payment. I clicked out straight away suspecting it was a scam. So I went in again, made up a tracking number and email and guess what? They had tracked the parcel - which of course doesn't exist. I was concerned that they might try to redirect my parcel and they had my tracking number and email, so I contacted Parcelforce. Google needs to take this site down.
Edit - I have reported the ad to Google, don't know if they will do anything. If you can, report it to Google, if enough people do, they may take it down. Probably would resurface as another set of theives under a different name.

July 25, 2022
Trackerly logo

Reply from Trackerly

Hello,

We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.

We remain at your disposal from Monday to Saturday from 8H to 20H by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.

Our customer service remains at your disposal.

Thank you for your confidence.

Sincerely,

The Trackerly team

Rated 1 out of 5 stars

!!!!!!!!!!!!!AVOID!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!AVOID!!!!!!!!!!!!!!!!!
This companies boss should be located up in prison for this scam scheme. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 charging money every Month for NOTHING. Absolutely nothing. Spoke 3 times wit them for subscription cancellation, they agreed but for last 2 months they still charging money for NOTHING.

February 17, 2022
Unprompted review
Trackerly logo

Reply from Trackerly

Hello,

Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by telephone on +44 2 039 910 387 or by email at support@trackerly.net.

Our advisors are available to help you every day of the week.

Yours sincerely

The trackerly team.

Rated 1 out of 5 stars

Tracking some expensive boots I wanted…

Tracking some expensive boots I wanted to know where they where Sent by (parcelforce) next thing I know £1 turned into £24.90 utter scam how it’s still running is outrageous and I thought it was all legitimate 🤦

January 17, 2022
Unprompted review
Trackerly logo

Reply from Trackerly

Hello Mr Shaw,

Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by telephone on +44 2 039 910 387 or by email at support@trackerly.net.

Our advisors are available to help you every day of the week.

Yours sincerely

The trackerly team.

Rated 1 out of 5 stars

AVOID!

When tracking a parcel via the Parcel Force website I somehow clicked on a link for trackerly.net
They claim to help you track your parcel for £1 and then 2 days later take £24.90 from your account for a subscription which they claim is clearly stated. In my opinion it is not.
Not only that they didn’t even bother to track the parcel or send me details of its whereabouts until I chased them 9 days later.
Do not use.

January 17, 2022
Unprompted review
Trackerly logo

Reply from Trackerly

Hello,

Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by telephone on +44 2 039 910 387 or by email at support@trackerly.net.

Our advisors are available to help you every day of the week.

Yours sincerely

The trackerly team.

Rated 1 out of 5 stars

Theiving scumbags

These people are thieving scumbags. BEWARE. I paid £1 initially to track a parcel and entirely misled on signing up. They started taking £24.90 on my debit card being the 1st supposedly monthly subscription which commenced 3 days after initial enquiry. Not highlighted as a condition when I made my enquiry. Iniquitous. This carried on for 7 months until I clocked it on the statements. Shame on Parcelforce for using these scumbags on your site.

January 17, 2022
Unprompted review
Trackerly logo

Reply from Trackerly

Hello,

We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.

We remain at your disposal from Monday to Saturday from 8H to 20H by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.

Our customer service remains at your disposal.

Thank you for your confidence.

Sincerely,
The Trackerly team

Rated 1 out of 5 stars

Do not use this service (not that you…

Do not use this service (not that you can call it a service) it is a way of conning people out of money. You are led to believe that they will track your parcel for £1, but you are mistakenly subscribing to a so called tracking service and are charged £24.90 for this. My husband phoned and queried the charge and was told that he had signed up for this. He was advised there would be no refund issued. Needless to say he cancelled this straight away. Once again do not use this website as they are just conning innocent people out of money. Use the Post Office website which is free of charge.

January 13, 2022
Unprompted review
Trackerly logo

Reply from Trackerly

Hello Mrs Sheerin,

Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by telephone on +44 2 039 910 387 or by email at support@trackerly.net.

Our advisors are available to help you every day of the week.

Yours sincerely

The trackerly team.

Rated 1 out of 5 stars

I was trying to trace my vaccination…

I was trying to trace my vaccination result posted via Royal Mail and accidently pressed the link of Trackerly.net. Royal Mail tracking is free then realised they charged me £1 but I ignored thinking just a pound but didn't realise it is a scam. Two days later they took £24.90 from my account. I immediately rang my bank and reported them fraud. My bank tells me I had subscribed to Trackerly.net and that was my monthly subscription. This was not true I have not subscribed to anyone. Really cleaver SCAM.

January 10, 2022
Unprompted review
Trackerly logo

Reply from Trackerly

Hello,

Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by telephone on +44 2 039 910 387 or by email at support@trackerly.net.

Our advisors are available to help you every day of the week.

Yours sincerely

The trackerly team.

Rated 1 out of 5 stars

absolute scam

absolute scam, be aware. like everyone else, I fell for this. leaflet came through my front door, said I needed to go to this website and pay 1 pound to check my package. of course it didn't work. 2 days later, £24.90 taken out of my account because they signed me up to a subscription I didn't consent to. i wrote to them and emailed, no response. luckily I phoned up my bank and they blocked the subscription, but unfortunately will not be able to refund the money. be aware of this scamming method. horrible people out there.

January 5, 2022
Unprompted review
Trackerly logo

Reply from Trackerly

Hello,

Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by telephone on +44 2 039 910 387 or by email at support@trackerly.net.

Our advisors are available to help you every day of the week.

Yours sincerely

The trackerly team.

Rated 1 out of 5 stars

Scam

Scam. Wrong info and scam scam scam

December 28, 2021
Unprompted review
Trackerly logo

Reply from Trackerly

Hello,

Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by telephone on +44 2 039 910 387 or by email at support@trackerly.net.

Our advisors are available to help you every day of the week.

Yours sincerely

The trackerly team.

Rated 1 out of 5 stars

Absolute scam.

December 27, 2021
Unprompted review
Trackerly logo

Reply from Trackerly

Hello Mr Wiliams,

Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by telephone on +44 2 039 910 387 or by email at support@trackerly.net.

Our advisors are available to help you every day of the week.

Yours sincerely

The trackerly team.

Rated 1 out of 5 stars

definitely a scam

definitely a scam, but very clever, I was given no info other than £1 was due, which I thought was payment for import duty as I was expecting something from china, linked somehow to a dpd notification which I went to, very slick. If this happens to you contact your credit card company and ask them to block the subscription, you lose the £1 but that should be the limit. you can also ring them and ask them to cancel your subscription, but not sure if they ever will.

A clever scam, avoid

December 23, 2021
Unprompted review
Trackerly logo

Reply from Trackerly

Hello,

Following your comment we have tried to contact you but without success. In order for us to find a solution to your case, please contact us by telephone on +44 2 039 910 387 or by email at support@trackerly.net.

Our advisors are available to help you every day of the week.

Yours sincerely

The trackerly team.

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