My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
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Absolutely excellent as always. I’ve been driving since 1985 and this is the best garage I’ve ever dealt with. I had an Sj410 from Iver Heath in the late 80’s and various manufacturers since but came... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
720 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Consistent customer service!
Consistent with service and professionalism with a smile. Made to feel welcome on arrival. They are speedy and efficient booking car in and provide constant communication throughout service and MOT! Couldn’t be happier! Thank you Suzuki.
October 31, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Helen, thank you for your fantastic feedback. We're thrilled you felt welcomed and supported throughout your visit. Best regards, Harry Ody (Director)
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Super easy recall experience
I received a letter asking me to book in my Ignis for a recall. My closest location was Tracks Suzuki Exeter. The process could not have been easier. I emailed and received an immediate reply. I could choose the date and time. Upon arrival there was ample parking, the representative came to see me immediately, and agreed a timeframe (the same as I’d been previously advised). My car was ready when I returned, parked so that I could easily get my baby back in his car seat and they had cleaned my car inside and out which was a wonderful surprise. Everyone I spoke to was friendly and I was never kept waiting. Wonderful experience.
October 30, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for sharing your experience. We’re delighted the recall process was easy and convenient, and it’s wonderful to hear you appreciated the little touches. Your kind words mean a great deal to us. Best regards, Harry Ody (Director)
Great customer care
Really friendly staff running the service desk. Very efficient and informative. Always feel well looked after when our car has its service and MoT each year.
October 29, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Jayne, thanks for your kind words. We're delighted our service team makes you feel well looked after each year. Your continued trust means a lot to us. Best regards, Harry Ody (Director)
Absolutely excellent as always
Absolutely excellent as always. I’ve been driving since 1985 and this is the best garage I’ve ever dealt with. I had an Sj410 from Iver Heath in the late 80’s and various manufacturers since but came back to Suzuki last year. Absolutely blown away by the vehicles, the staff friendliness and workshops knowledge, they can’t do enough to assist.
October 29, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Lee, thank you for such an incredible review. It means a great deal to hear we're the best garage you've dealt with, and we're delighted you've come back to Suzuki. We're always here to help and truly appreciate your kind feedback. Best regards, Harry Ody (Director)
Great service
Great service, attention to detail, on time, gave me a good understanding of what was needed
Keep it up
October 24, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
David, thanks for your great feedback. We're glad you found the service thorough, timely, and clearly explained. We appreciate your support — and we’ll be sure to keep it up! Best regards, Harry Ody (Director)
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As always a great welcome from everyone…
As always a great welcome from everyone who I walked past. The MOT was completed whilst I waited with a lovely hot coffee and a biscuit. My car was returned to me having had a service wash. As a lady on my own I feel comfortable and safe within the garage environment at Tracks of Exeter. Many thanks to the team.
October 20, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Diane, thank you for such a kind review. We're really pleased you always felt welcomed by everyone and felt comfortable while your MOT was completed. We're especially glad you feel safe and at ease with us — it means a lot. Many thanks for your kind words and continued trust. Best regards, Harry Ody (Director)
Friendly staff
Friendly staff that do their best to help all costs explained work done professionally
October 20, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Victoria, thanks for your review. We're really pleased to hear you found our staff friendly and helpful, and that everything was clearly explained and carried out professionally. Best regards, Harry Ody (Director)
Excellent service
Easy to book health check in. My car is collected from my address and delivered back the same day. The staff are all very helpful and cheerful.
October 16, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Joanne, thank you for the wonderful feedback. We're glad our booking and collection service makes things simple. We appreciate your support. Best regards, Harry Ody (Director)
Always good service from the front desk.
Always good service from the front desk.
October 17, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your review. We're glad to hear our service team consistently takes good care of you. We appreciate your continued support. Best regards, Harry Ody (Director)
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Brilliant car dealership
I was offered a time for my car’s service/MOT that suited me. Given a time when I would be able to collect my car. Easy to book. Very friendly staff who explained everything.
October 16, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Stella, thank you for your lovely review. We're so pleased to hear the booking process was easy and that our team looked after you throughout your service and MOT. We’re always here to help and hope to see you again soon. Best regards, Harry Ody (Director)
Reply from Tracks Suzuki Exeter
Thank you! We're really glad to hear our customer service continues to be appreciated. Best regards, Harry Ody (Director)
Superb experience as usual with Tracks
October 13, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Roger, thank you for your review. We're delighted to hear you had another superb experience with us. We look forward to seeing you again in the future. Best regards, Harry Ody (Director)
Efficient and friendly service
October 7, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Thanks for your review. Glad we could provide a smooth and friendly experience for you. Best regards, Harry Ody (Director)
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Reply from Tracks Suzuki Exeter
Sandra, thanks for your review. We're always happy to help and look forward to seeing you again in the future. Best regards, Harry Ody (Director)
As usual my car was repaired…
As usual my car was repaired efficiently and on time. Staff were very helpful and kind
October 3, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your continued support and feedback. We're glad we could get your car sorted quickly and that you felt well looked after by the team. Best regards, Harry Ody (Director)
Always a pleasant experience.
Easy, efficient and painless service from the team at Tracks.
September 30, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
We really appreciate your feedback! It means a lot to our team to know you had such a smooth and straightforward experience. Thanks for choosing Tracks. Best regards, Harry Ody (Director)
Great customer service
Great customer service from Tracks of Exeter. Very patient and keen to sort out the issues I was having with my car. They arranged for the car to be fixed under warranty with no hassle for me. The car was fixed quickly with great communication throughout. Lovely, helpful people.
September 24, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Julie, thank you for taking the time to leave a review. We're thrilled to hear you had a positive experience and enjoyed dealing with our team. It’s always our goal to make things as smooth and stress-free as possible, so we’re delighted we could get your car sorted quickly under warranty. Thank you for choosing Tracks. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
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As always
As always, a professional and first class service carried out in precise detail. Nine years of faultless service.
September 24, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Trevor, thank you for your kind words and for putting your trust in us over the the past nine years. We truly value your loyalty and are delighted to know our service has consistently met your expectations. We look forward to maintaining your vehicle for many more years to come. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
First class as alway!
First class as always! Always a smile and friendly greeting, thank you!
September 18, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Leslye, thank you for your feedback, we really value your custom and support. We're glad you always feel welcome and taken care of by our team. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Our usual first class service from…Tracks of Exeter Vitara servicing.
Our usual first class service from Anita and the team on the service desk. Always smiling and always so very helpful.
We are happy to know that our Vitara is in safe and capable hands.
Thank you and see you all again next year.
September 18, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Christopher, thank you for taking the time to leave a review of your experience. We’re delighted to hear that Anita and our team looked after you, and it’s wonderful to know you feel your Vitara is in safe hands with us. We really appreciate your trust and loyalty, and we look forward to welcoming you back next year. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
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