Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Absolutely excellent as always. I’ve been driving since 1985 and this is the best garage I’ve ever dealt with. I had an Sj410 from Iver Heath in the late 80’s and various manufacturers since but came... See more
Company replied
Always great service from Tracks. My car is collected from my home address in Taunton, serviced & MOT'd then returned later in the day. Always friendly & courteous staff from the gentleman who co... See more
Company replied
As usual brilliant and attentive service from the cheeky Anita. I've used this dealership for many years and always been consistent in doing a good job . Considering it's a main dealer the price i... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
623 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The service went smoothly and staff…
The service went smoothly and staff were very helpful
April 22, 2026
Unprompted review
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Excellent personable service
Excellent personable service. No pressure, but loads of useful information which led to a great outcome. I'm thrilled to bits with the car and feel I received a good deal. Mark
March 31, 2026
Unprompted review
William Stoyle
Well received at dealership William Stoyle the sales executive was very informative and very knowledgeable on the Suzuki evitara ultra that was purchased
April 8, 2026
Unprompted review
Easy check-in at 10.30 and out by 1 pm
Easy check-in at 10.30 and out by 1 pm. Moved recently so first time with this Suzuki dealership and impressed with the service
April 14, 2026
Unprompted review
Always a good service
Always a good service. Always friendly staff always reliable 👍🏻❤️
April 10, 2026
Unprompted review
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They made good..........
Although an error had been made in supplying a wheel brace, the were quick to rectify their error very quickly & even got me a replacement tyre at cost price instead of me having to go & search for one at full retail.
April 7, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Howard, thank you for your understanding and for sharing your experience. We’re sorry again for the initial issue, but we’re pleased we could put things right quickly and get you back on the road without too much inconvenience. It’s great to hear the team were able to help and support you with a fair solution. We really appreciate your feedback and hope to see you again in the future. Best regards, Harry Ody (Director)
Pleasant helpful staff comfortable…
Pleasant helpful staff comfortable waiting area with hot drinks machine
April 8, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Mary, thank you for your review. We’re pleased to hear you found the team helpful and enjoyed the comfort of our waiting area. It’s great to know the little touches made a difference. We appreciate your feedback and hope to see you again soon. Best regards, Harry Ody (Director)
Jack Gardner is an absolute star at…
Jack Gardner is an absolute star at Tracks in Exeter.we advised our budget for a newer car and the help he gave was second to none.He actually sold us his Demo car in which we are over the moon with, this being our 2nd car from tracks.doubtful we would shop anywhere else to be honest.the after service is faultless and all staff are absolutely brilliant, always happy to help with honesty beyond belief. Nothing is too much trouble.
From going to just look for a car to an actual purchase Jack had everything covered and made us feel at ease throughout..
Thankyou, we are forever grateful xx
March 20, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Karen, thank you so much for such an amazing review. We’re absolutely delighted to hear how happy you are with your new car and the experience throughout. Jack will be over the moon with your kind words — we’ll make sure they’re passed on to him. It’s fantastic to have your continued support, and we’re so pleased the team could make everything feel easy and stress-free from start to finish. Enjoy your new car, and we look forward to seeing you again in the future. Best regards, Harry Ody (Director)
Excellent service
Excellent service, convenient booking system as well as approachable and helpful staff.
April 2, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Simon, thank you for your great review. We’re really pleased to hear you found the booking process convenient and the team helpful and approachable. Your feedback is much appreciated, and we look forward to welcoming you back again. Best regards, Harry Ody (Director)
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Very efficient and pleasant to deal…
Very efficient and pleasant to deal with. Car was well cleaned on return and supplied with full report on test and condition .
April 2, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Roy, thank you for your feedback. We’re glad to hear everything was handled efficiently and that you found the team a pleasure to deal with. It’s great to know the vehicle presentation and report met your expectations too. We appreciate your support and hope to see you again soon. Best regards, Harry Ody (Director)
Great attention and service from Jack…
Great attention and service from Jack and the team as usual.
March 26, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Stephen, thank you for your kind words. We’re really pleased to hear you received great service from Jack and the team once again. We’ll be sure to pass your feedback on — it’s always appreciated. Look forward to seeing you again soon. Best regards, Harry Ody (Director)
Got me what I wanted in good time.
Got me what I wanted in good time.
March 19, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Terry, thank you for your review. We’re pleased we could get everything sorted for you quickly and efficiently. Enjoy your new vehicle, and we hope to see you again in the future. Best regards, Harry Ody (Director)
Professional and courteous service
April 1, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Patricia, thank you for your feedback. We’re pleased to hear you found the service professional and courteous. It’s much appreciated, and we look forward to welcoming you back again. Best regards, Harry Ody (Director)
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All easy and smooth transaction
April 2, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Clare, thank you for your review. We’re glad to hear everything was straightforward and hassle-free for you. We appreciate your feedback and hope to see you again in the future. Best regards, Harry Ody (Director)
As usual brilliant and attentive…
As usual brilliant and attentive service from the cheeky Anita. I've used this dealership for many years and always been consistent in doing a good job . Considering it's a main dealer the price is not too bad.
Very trustworthy.
March 31, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi David, thank you for your continued support. We’re really pleased to hear you’ve had such consistent, positive experiences with us over the years. Anita will love the mention too. It’s great to know you find the team attentive, trustworthy and offering good value. We truly appreciate your kind words and look forward to seeing you again. Best regards, Harry Ody (Director)
Always great service from Tracks.
Always great service from Tracks.
My car is collected from my home address in Taunton, serviced & MOT'd then returned later in the day.
Always friendly & courteous staff from the gentleman who collects the car to the staff who contact you by phone.
Excellent service ....can't fault it.
March 27, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Kathryn, thank you for your fantastic feedback. We’re delighted to hear how pleased you are with our collection and delivery service — and that the whole process runs smoothly for you. It’s great to know the team are making a positive impression at every stage. We really appreciate your kind words and continued support. Best regards, Harry Ody (Director)
Well organised and professional
Well organised, kept me informed and loan car was spot on. Everything was on time as promised.
March 25, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your feedback. We’re pleased to hear everything ran smoothly and on time, and that the loan car worked well for you. Keeping you informed throughout is something we really focus on, so it’s great to know that came across. We appreciate your support and hope to see you again soon. Best regards, Harry Ody (Director)
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Professional and reliable service
March 26, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Christine, thank you for your review. We’re pleased to hear you found our service professional and reliable. Your feedback is much appreciated, and we hope to see you again in the future. Best regards, Harry Ody (Director)
GREAT SERVICE FROM TRACKS EXETER
We always get great service from Tracks Exeter. Today we were taking our Swift for a service and MOT and we were made to feel welcome on our arrival by Anita and Dave. The work was completed quickly and professionally and Dave went through all the relevant points with us. The showroom has a nice atmosphere in which to wait so a good experience all round. Thank you.
March 26, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Robert, thank you for your continued support and such a great review. We’re really pleased to hear you had another positive visit with us. Anita and Dave will be delighted with your kind comments, and it’s great to know you enjoyed the showroom while you waited. We appreciate your feedback and look forward to seeing you again next time. Best regards, Harry Ody (Director)
Tracks of Exeter - Best dealership by far!
Tracks of Exeter is by far the best dealership I ever dealt with. Amazing customer service and quality workmanship from start to finish. My car also leaves there gleaming after every service thanks to the incredible team of valeters. What a treat! I feel so valued as a customer and literally can't speak highly enough of the whole team. Keep up the good work and thank you 👏
March 21, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you so much for such fantastic feedback. We’re absolutely delighted to hear how highly you rate your experience with us. It’s great to know the whole team are making a difference and helping you feel valued every visit. We really appreciate your support and kind words, and we look forward to welcoming you back again soon. Best regards, Harry Ody (Director)
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