The whole process was efficient and informative from start to finish. We felt comfortable asking questions and the salesman answered them straight away which made it a stress free and enjoyable experi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
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Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
758 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Heater matrix replacement on my 2009 Suzuki Jimny
I needed the heater matrix replacing on my 2009 Suzuki Jimny. An independent garage, along with local Suzuki dealers in the north west of England, were not enthusiastic about taking the job on. I contacted Tracks Suzuki, where the car was purchased in 2023. Anita, the Service Coordinator, was in touch straight away and got me booked in.
I am very pleased with the job the team at Tracks Suzuki have done. If you are looking for someone who knows the Suzuki Jimny inside out, I would definitely recommend Tracks Suzuki. It was well worth the 480 mile round trip to get my Jimny back on the road. Plus I had a mini break in Devon while I was there!
July 10, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for taking the time to leave such a fantastic review. We're delighted Anita and the team were able to help get your Jimny back on the road. It means a great deal that you travelled so far to visit us, and we're thrilled our expertise made the journey worthwhile. We're also pleased you managed to enjoy a mini break in Devon while you were here! Thank you for your recommendation and continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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Great service again
Once again Tracks offered a great service. Staff are always really helpful and the service/MOT was carried out even quicker than expected.
July 24, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review and continued support. We're delighted to hear you received another great experience with us and that your service and MOT were completed even quicker than expected. It's wonderful to know our team continue to provide the helpful service you expect.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
From start to finish of purchasing a…
From start to finish of purchasing a new car I felt like a valued customer. Will Bradick was amazing throughout.
July 3, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your wonderful review. We're delighted to hear you felt valued throughout your car-buying journey. Will will be especially pleased to know he made such a positive impression. We hope you enjoy your new car.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Very e fficient.kept us informed with…
Very efficient.kept us informed with the progress of service and MOT.polite and very helpful.
July 22, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your review. We're pleased to hear you found our team efficient, helpful and courteous, and that we kept you informed throughout your service and MOT. We really appreciate your feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Will was very helpful and made the…
Will was very helpful and made the process of buying the car very easy
July 10, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review. We're delighted to hear Will made the car-buying process so straightforward and enjoyable. We hope you enjoy every mile in your new car.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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Love the fact that I recieved reminders…
Love the fact that I recieved reminders before the day. Was able to sit and wait for my car, and work on my laptop whilst I waited. Great New coffee machine. Very professional from start to finish. Car was ready within the time i was given. Thank you.
July 21, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your fantastic review. We're delighted you found our reminders helpful and that you were able to work comfortably while you waited. It's great to hear you enjoyed the new coffee machine too! We're pleased everything was completed on time, and we appreciate your kind feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Exceptional customer service
Exceptional customer service, friendly and efficient staff. This team have looked after us well for many years.
July 16, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your wonderful review. We're delighted to hear you've continued to receive exceptional service over the years. Your loyalty means a great deal to us, and we truly appreciate your continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Excellent
Excellent! Helpful, efficient and friendly. Anita very helpful. The whole team at Tracks Exeter are great
July 14, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review. We're delighted to hear you found our team helpful, efficient and friendly. Anita will be especially pleased to read your comments.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Always great customer service from the…
Always great customer service from the team at Tracks
July 14, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review. We're delighted to hear you've once again received great customer service from the team. Your continued support is greatly appreciated.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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A real pleasure to deal with
What a pleasure to deal this firm very smart showroom and all the staff are very smart we dealt with Jack who was very very helpful and patience with us thank you for that we picked up a new Suzuki Vitara what a lovely car the drive is surprisingly good and nippy lovely car tbh this dealership is definitely the best we have dealt with a real pleasure well deserved 5 stars
July 7, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your wonderful review. We're delighted to hear you had such a positive experience with Jack and the rest of the team. It's fantastic to know you're enjoying your new Suzuki Vitara, and we're so pleased you found the whole process a pleasure from start to finish. We wish you many happy miles in your new car.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Happy Bunnyclass service.
First class service.
From arriving to a warm welcome first thing in the morning to getting the text to say the car was ready for collection a couple of hours later leaves me with a great sense of a job well done.
Well done Tracks
July 13, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your fantastic review. We're delighted to hear you received a warm welcome and that everything was completed on time. It's great to know our updates throughout your visit gave you confidence that your car was in good hands. We really appreciate your kind words and support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Excellent service
If only everything in life worked as seamlessly as the Tracks Service team.
From entry to departure it works like clockwork. Greated by the amazing Anita, my car was finished in the time, video submitted to show work.
In a world of 10 out of 10..its an 11
July 13, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for such a fantastic review. We're thrilled to hear everything ran so smoothly from start to finish and that Anita and the team looked after you so well. Your "11 out of 10" rating really made us smile and means a great deal to everyone here. Thank you for your continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
They are such a professional and…
They are such a professional and pleasant team there , always willing to go just that bit further to accommodate your needs.
July 9, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your review. We're delighted to hear you found our team professional, friendly and always willing to go the extra mile. Your kind words are greatly appreciated and mean a great deal to everyone at Tracks Suzuki Exeter.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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Brilliant and trustworthy garage
I wouldn't want to go to any other garage. The service I receive is second to none
July 6, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your wonderful review. We're delighted to hear you continue to receive the high level of service we strive to provide. Your loyalty and trust mean a great deal to the whole team.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Warm ,friendly welcome and very smart…
Warm ,friendly welcome and very smart staff.
Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my car was ready but in fact it was 30 minutes later) only a minor issue but could easily be resolved . However still give full marks
July 3, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review and for your constructive feedback. We're delighted to hear you received a warm welcome and that our team made a positive impression. We also appreciate your comments regarding the update on your vehicle's completion time. We'll take this on board and continue working to ensure our time estimates are as accurate as possible. Thank you again for your understanding and for awarding us full marks—we really appreciate your support. Best regards, Harry Ody (Director)
The service is first class
The service is first class, Jack was incredibly knowledgeable and helpful throughout the process.
Thanks we love the car
June 27, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Lindsey, for your lovely review. We're delighted to hear you received first-class service and that Jack's knowledge and support made the whole process so enjoyable. It's wonderful to know you're loving your new car. We wish you many happy miles ahead and look forward to seeing you again in the future. Best regards, Harry Ody (Director)
Great customer care with Suzuki reliability
My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked up the latest model recently after trading in the previous version and all went smoothly as always. Will was great to deal with: professional, polite and not at all pushy as well as being friendly and helpful. While there may be more exciting cars out there and nearer dealerships to where I live, the reliability of Suzuki and the great team at Tracks stop me bothering to look elsewhere.
June 26, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Gabrielle, for your fantastic review and for your loyalty over the years. It means a great deal to us that you've trusted Tracks with your family's motoring since 2009 and have chosen four Vitaras during that time. We're delighted to hear that Will made your latest purchase such a positive experience, and your kind words about both our team and Suzuki's reliability are truly appreciated. Thank you for your continued support—we look forward to looking after you for many years to come. Best regards, Harry Ody (Director)
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My experience with Tracks was great as…
My experience with Tracks was great as always one person always stands out and goes the extra mile Jack the whole team are excellent from the service and after sales would 100% recommend Suzuki Tracks and the salesman Jack
June 20, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Phillip, for your wonderful review and for your continued support. We're delighted to hear you've once again had a great experience with us. Jack will be especially pleased to know his efforts made such a positive impression, and it's fantastic to hear that both our sales and aftersales teams continue to look after you so well. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, Harry Ody (Director)
Poor dealership, not interested in selling cars.
Poor dealership. Car listed at £1203 above market cost according to Autotrader Willing to overlook as its main dealer. Attempted to purchase. No deal to be made whatsoever. Effectively told the price is the price take it or leave it. Not interested in any discussion over it. My advice, don’t bother with them, go to a dealer willing to negotiate!
July 3, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for taking the time to leave your feedback, Jon. Although we were unable to reach an agreement on the purchase, we appreciate your interest in our vehicle.
Autotrader had this vehicle labelled as "Fair Price", and we were unable to find a comparable example within a two-year registration period. We price-check our vehicles daily, taking into account age, mileage, condition, specification, preparation and acquisition costs, together with current market supply and demand. Our pricing also reflects the value of the comprehensive package we provide as standard, including a 12-month Suzuki Approved Warranty, a fresh 12-month MOT, a full mechanical and electrical multi-point inspection, a full provenance check, and preparation to our Approved Used standards.
We appreciate that every customer is looking for the best possible value. While we will always consider reasonable offers, we are not always able to reduce the price of vehicles that we believe already represent fair value, particularly when they have only recently been advertised.
Thank you again for your interest. We wish you every success in finding the right vehicle.
Best regards, Harry Ody (Director)
Staff were great and very organised and…
Staff were great and very organised and efficient as ever. Thanks.
July 2, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review, Jerome. We're delighted to hear that you found our team organised, efficient and as helpful as ever. Your continued support is greatly appreciated, and we look forward to welcoming you back again soon.
Best regards, Harry Ody (Director)
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