The whole process was efficient and informative from start to finish. We felt comfortable asking questions and the salesman answered them straight away which made it a stress free and enjoyable experi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
Company replied
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
755 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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First class service.
Jack was extremely helpful when we first called in just to look at cars. When we had to buy a car a few weeks later after ours was written off, we went straight back to Exeter to buy the car. Jack was very thorough in telling us all about the car we wanted, answering all my stupid questions!! The pick up on the day was very smooth, everything was ready to go.
July 30, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Judith. We're delighted Jack made the whole process so straightforward, from your first visit through to collecting your new car. We're pleased Jack was able to help with everything you needed and we wish you many happy miles ahead.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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Left car for service and MOT
Left car for service and MOT - Tracks kept me informed along the way while I went into town. Car beautifully clean and all done when I got back.
August 11, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Nicola. We're pleased you were kept informed throughout, with your service and MOT completed on time and your car returned beautifully clean, and we look forward to your next visit.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Excellent service from the Team at…
Excellent service from the Team at Tracks Suzuki in Exeter yesterday, as always!
August 10, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Amanda, for your kind review. We're delighted to hear you received excellent service from the team once again. We really appreciate your continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Drop out of carplay
Had reservations when I spoke to Rhys that the job was fixed but spoke with The technician Jamie? Went through problem and simulated it again he was brilliant I am testing it at the moment and will report back
August 6, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your feedback. We're pleased our technician was able to take the time to investigate the issue thoroughly. We hope everything continues to work as it should, and we're here to help if you need us.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Comfy lounge with superb coffee to wait…
Comfy lounge with superb coffee to wait in.
Highly experienced staff.
And full SP on phone with video when finished. I rate the service
100/100.
August 4, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Victor, for your fantastic review. We're pleased you enjoyed our customer lounge and coffee, and that the video update was helpful. A 100/100 rating is wonderful to receive!
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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Everything went smoothly and great…
Everything went smoothly and great customer service.
August 5, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, David. We're so pleased to hear everything went smoothly and that you enjoyed the level of customer service you received. Thank you for taking the time to leave us a review.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Great service as always staff helpful…
Great service as always staff helpful and friendly lovely waiting area providing hots drinks and biscuits.Car is vacuum and wash
August 6, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Maggie, for your lovely review. We're delighted to hear you continue to enjoy the friendly service from our team, along with our waiting area and refreshments. It's great to know you were pleased to receive your car back clean and ready to go.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Simply the best!
Simply the best!
Lovely staff, efficient service, good coffee.
August 4, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Megan, for your review. We're delighted you enjoyed our friendly team, efficient service and even the coffee! We really appreciate your kind feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Thank you, Clive, for your kind review. We're delighted to hear everything was completed quickly and efficiently. We appreciate your feedback and hope to be of assistance again in the future.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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Reply from Tracks Suzuki Exeter
Thank you, Rod. We're pleased you received a warm welcome and were happy with the work completed.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Tracks. Exeter
I have just taken delivery of a new e-vitara from Tracks (exeter) and very pleased with the whole process.
Dan was extremely helpful with any questions i had and and were promptly sorted.
The whole team at Tracks are a pleasure to deal with and I look forward to many years of service from them.
Highly recommend.
July 23, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your wonderful review. We're delighted to hear you're so pleased with your new e Vitara and that Dan made the whole process straightforward and enjoyable. It's great to know the team looked after you so well, and we truly appreciate your recommendation. We wish you many happy miles in your new car.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Staff polite and friendly work carried…
Staff polite and friendly work carried out on time exellent
July 29, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your review. We're delighted to hear our team were friendly and professional, and that everything was completed on time. We really appreciate your feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Good Service
Friendly staff made you feel important ,service done quickly and car returned to me clean and tidy
July 28, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review. We're delighted to hear our team made you feel valued and that your service was completed promptly. It's great to know you were pleased to receive your car back clean and tidy.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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Water leak …
The car was booked in for investigation of a small water leak and the problem was quickly resolved and car when picked up had been washed and clean internally,second time I have used Tracks and service has been spot on both times.
July 27, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review. We're delighted we were able to resolve the water leak quickly and that you were pleased to receive your car back looking clean inside and out. It's wonderful to hear you've had such positive experiences on both of your visits, and we really appreciate your support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
The service I received from a member of…
The service I received from a member of staff Ollie Westwood.
His review of my car gave me a clear understanding of what needed to be done now and also for the future so I could plan for what may need to be done in my next service.
My car came back to me extremely clean (which I was grateful for).
Many thanks to Ollie and the team
July 27, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your wonderful review. We're delighted to hear Ollie provided clear and helpful advice, giving you a good understanding of both your vehicle's current needs and future maintenance. We'll be sure to pass on your kind words to Ollie and the team, and we're pleased you appreciated receiving your car back looking spotless.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Hi ive just bought a car from tracks it…
Hi ive just bought a car from tracks it was a real pleasure to do so jack who dealt wuth my sale was a very friendly and very helpful nothing was to much trouble always on the end the phone or text message or email for questions he went above and beyond and delivered everything he said he would in preparing the car and getting it ready for me to collect and helping me through the process of buying my car I would 100% reccomend buying a car from tracks
Andrew
July 28, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Andrew, for your fantastic review. We're delighted to hear Jack made the whole buying experience such a positive one and kept you well informed every step of the way. It's great to know he delivered everything he promised and went above and beyond to help. We really appreciate your recommendation and hope you enjoy every mile in your new car.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Thank you for your kind review. We're delighted to hear you found our team friendly, professional and caring. Your feedback is greatly appreciated.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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Heater matrix replacement on my 2009 Suzuki Jimny
I needed the heater matrix replacing on my 2009 Suzuki Jimny. An independent garage, along with local Suzuki dealers in the north west of England, were not enthusiastic about taking the job on. I contacted Tracks Suzuki, where the car was purchased in 2023. Anita, the Service Coordinator, was in touch straight away and got me booked in.
I am very pleased with the job the team at Tracks Suzuki have done. If you are looking for someone who knows the Suzuki Jimny inside out, I would definitely recommend Tracks Suzuki. It was well worth the 480 mile round trip to get my Jimny back on the road. Plus I had a mini break in Devon while I was there!
July 10, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for taking the time to leave such a fantastic review. We're delighted Anita and the team were able to help get your Jimny back on the road. It means a great deal that you travelled so far to visit us, and we're thrilled our expertise made the journey worthwhile. We're also pleased you managed to enjoy a mini break in Devon while you were here! Thank you for your recommendation and continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Great service again
Once again Tracks offered a great service. Staff are always really helpful and the service/MOT was carried out even quicker than expected.
July 24, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review and continued support. We're delighted to hear you received another great experience with us and that your service and MOT were completed even quicker than expected. It's wonderful to know our team continue to provide the helpful service you expect.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
From start to finish of purchasing a…
From start to finish of purchasing a new car I felt like a valued customer. Will Bradick was amazing throughout.
July 3, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your wonderful review. We're delighted to hear you felt valued throughout your car-buying journey. Will will be especially pleased to know he made such a positive impression. We hope you enjoy your new car.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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