TradingShenzhen Reviews 10,756

Very good store and efficient shipping from China. I will recommend the store to friends and family.

Bought honor win rt, fast shipping and trustworthy.

This was my first order with Tradingshenzhen.com, but will not be the last.
The team si very efficient and answers quickly about my purchase; the shipping si very fast.
I will recommend this site to my friendster.

The device arrived good, pretty fast, in good condition. The only problem i have is that if y want to return a product is goona cost you 80 €

all good. fast delivery

Received my order 10 days after passing it, very satisfied with the packaging, the tracking as well as the content. Definitely will keep them in mind for my next purchase.

Swift delivery
Great packaging
Fast seller

First time using this company and was surprised at how good the tracking was. Every stage recorded and available to see on the App After ship. Shipping took 10 days to Ireland buy AnPost held it for 4 days. Will definitely buy from Trading Shenzen again, highly recommended

I'm very happy! Very fast delivery. Good product and it was so easy to order. My recommendation for this online shop. And the price, it's great - love it. I'm happy with my new smartphone.

Shipping to Germany was fast in just one week, the mobile is very great and really worth the purchase

The delivery took surprisingly short time, it was even faster than in my home country. Happy to receive my package so fast.

I bought Honor Magic 8 RSR Porsche Edition - 24GB/1TB , a monster phone, it's the second phone I buy from them and the best store around, the prices are really fair, 10 stars and I highly recommend it.

Good phone
i buy a redmi k80 ultra and the plateform has good user experience

Fast shipping, great prices, and excellent customer support throughout the entire process. The device itself is really good. The main difference between the China ROM and Global ROM is the left-swipe feed – it shows Chinese news instead of Google Discover, and this cannot be changed. However, Google Play Store and all Google services come pre-installed. I'm very happy with ColorOS, so I can definitely recommend Trading Shenzhen."

italiano: inizialmente entusiasta perché fatto l'ordine nel periodo di chiusura per il capodanno cinese, il cell è arrivato in 12 giorni di calendario
mi sono accorto di un problema di ricezione, ma credevo fosse problema legato al maltempo, poi ho identificato il problema nel servizio di background che ottimizza la batteria, chiesto supporto non ho avuto una bella risposta (erano passate 3 settimane), ma alla fine mi hanno rimborsato (non un buono, i soldi). questa recensione è stata modificata più volte, per le varie vicissitudini, ma anche se ho dovuto tribulare un pò, posso asserire che sono un'azienda seria - i meriti vanno riconosciuti nel bene e nel male.
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english: Initially enthusiastic because I placed the order during the Chinese New Year holidays, the phone arrived within 12 calendar days.
I noticed a reception issue, but I thought it was due to bad weather. Then I identified the problem with the background service that optimizes the battery. I contacted support but didn't get a good response (three weeks had passed), but in the end they refunded me (not a voucher, but my money). This review has been updated several times due to various circumstances, but even though I had to struggle a bit, I can say they are a reputable company—their merits deserve recognition, for better or for worse.

If something can be WRONG, you’ll find it at TradingShenzhen. I will keep updating this review on the end.

HIDING LIMITATIONS/DEFECTS, BLOCKING CANCELLATION <24H, OBSTRUCTING RETURNS (NO CLEAR RETURN ADDRESS), THREATS/PRESSURE (ALSO DURING CHARGEBACK), “EU DELIVERY” BUT RETURN TO CHINA+80 EUR.

11.2.26r
I strongly discourage buying from TradingShenzhen. My experience looks like systematic obstruction of cancellation/returns and shifting responsibility to the customer, apparently to “trap” you in their return terms and charge extra fees (80 EUR).

No real option to cancel the order (within 24h)
I requested cancellation/withdrawal in less than 24 hours and was told it was “not possible because it was shipped.” I did not receive credible proof the parcel was handed to the carrier, and tracking showed real movement only several days later. To this day, they have not provided evidence it was already shipped at the time I asked to cancel. This looked like an excuse, not transparent info.
3.2.26 Payment
4.2.26 Shipping soon
6.2.26 Shipped

Hidden defects/limitations for EU use (critical, omitted/unclear)
This concerns a OnePlus 15. The listing did not clearly state it was the Chinese (CN) version (not Global/EU) nor explain the consequences. After purchase and my own research, it turned out the device may have important limitations/differences vs EU/Global versions, not clearly described. For many users in Europe these are day-to-day issues, e.g.:

regional limitations / functional differences vs EU/Global,
Google services/certification risks (Play Protect),
possible contactless payment issues (Google Wallet/NFC) if security/compliance is not met,
VoLTE/VoWiFi issues depending on carrier,
LTE/5G band differences/limits in Europe,
DRM/Widevine issues (streaming quality) with imports,
unclear real-world eSIM support.
Their position is basically “it’s OK” and the customer should “check it themselves.” Not acceptable for selling into the EU.

Avoiding answers, no clear return procedure, forcing me to accept delivery
For over a week I asked for basics: return address, RMA, procedure, costs/deductions. Instead I got vague replies. When I asked for the return address, the answer was: “contact us after you receive the parcel.” At the same time I was pressured to accept delivery, and threatened with high fees if I didn’t. Now I see why: after delivery they add costs, incl. 80 EUR. Support was rude and non-substantive, felt like I was being pushed through their process.

Pressure/threats about costs+during chargeback
Instead of clear support, there were messages about “breach of contract,” “you will lose chargeback,” and “penalty fees from your bank.” Also vague “restocking fees may apply” without clear amounts/conditions. When I started chargeback, there were more threats instead of a factual explanation and orderly return.

After delivery: sudden 80 EUR fee+return to China (despite “EU delivery”)
Delivered in the EU, but return is to China. After I received the parcel (device unopened/unused), they demanded an 80 EUR “withdrawal fee,” explained as transport to China and “dangerous goods,” even though my unit was not opened. They also requested an additional PayPal payment to a specified email. They also claimed the device was “used” (false).

Summary
Lack of transparency, contradictory communication, blocking cancellation, forcing delivery, avoiding basic answers (address/procedure), and trying to charge 80 EUR even for an unopened device. In my opinion, they hide important info and make returns as difficult as possible, pushing costs onto the customer. Not recommended.
12/2/26 The way you respond under this post is also the way you treat your customers.
13/2/26 Comment update, excerpts from the previous response: „nobody reads this long messages”,„I think you are this one customer…”, „you spam all our social media channels”, „you have more a problem with your behavior”, "you spam around and lie on trustpilot", "Moreover, nobody reads this long post, fact, sorry, we are in a TikTok time", "And Pss, I saw his ticket. He got a normal standard mail from the system. Nobody was rude or anything."
17/2/26
The company refuses to clearly confirm in an email that they accept the return, cover the shipping costs, and will issue a full refund. They also do not provide a clear return procedure a fair company would have no problem with this, here the replies are evasive.
First information stated the return must go to China with an €80 fee, yet the actual process involves shipping to Germany 10€-25€ inconsistent information.
The customer service is unprofessional and arrogant, with personal remarks appearing instead of factual answers.
20.2.26
refund time change to 30d

TradingShenzhen is one of the best and most trusted sites for buying Chinese smartphones and tech in Europe. Their products are always brand new, tested, and in perfect condition before shipping. The delivery is super fast, and prices are much cheaper than other resellers.

If you're looking for a reliable source to import phones without worrying about fakes or long shipping times, TradingShenzhen is the way to go! Highly recommended.

First time ordering from TradingShenzhen and was unsure about the site at first but everything went smoothly with super fast delivery to Ireland. They are also much cheaper than anywhere else and the phone was perfect. :)