Trainsplit Reviews 990

I needed to cancel a mistake booking and the service I received ( self service and by email) was excellent, efficient, and fast. Impressed!

It Was a very easy experience once initial contact was made.!!!

Booked tickets with the compay on Friday night and half way through I had my wifi drop, clicked back in and two tickets where purchased.

I made Tony aware of the problem and within a few hours the money was returned to my account and the one booking cancelled. Honesty is everything in business and these people look after their clients.

I will be back, thanks again.

Adrien King

A technical issue with Trainline persuaded me to look elsewhere and it could be the start of a fulfilling new relationship! A cleaner, less corporate-looking website, an easy booking process and a bigger saving. What more could you ask for?

Great app, slightly cheaper than Trainline and their customer service is fantastic! Keep up the good work!

I've used them and they are good, but you make a mistake and they don't want to know.

I don't often give 1 star, but i essentially made a mistake, fully admit that. I selected a ticket for a train that was departing at 1252. I was at the station at 1245, I selected the ticket. Then thought it's 1249. I will never print the tickets out and make the train. Next train was at 1328, I selected that ticket. I purchased it, but unknown to me my 1252 ticket was still in the basket. So I ended up with 2 tickets. I tried to follow the instructions for a refund.

Explaining that if you look at the time of the ticket 1251.22 seconds, it wouldn't have been possible to make the train. Then arguing back and forth. But they wouldn't even refund part of the journey. I get the they lose their value once the train has departed. But no one was deprived a seat. Anyway beware all. Good when they work, but no sympathy for any errors.

I highly recommend Train split. The app and website are both very simple to use. They find the cheapest train fare options, using split ticketing to save you money. They do all the hard work finding the cheapest ticket options so you don't have to, which saves time as well as money. They only take a small fee per journey - this is a % of the savings, NOT a whole journey, which is a bargain. Even with this fee, you still save money compared to buying the journey directly from the Train Company, without split tickets.

Speedy and pragmatic response to my booking error

Great communication, no faff customer service.

Excellent first experience using TrainSplit. Choices and prices with the associated train changes were clearly presented. I loved the clearly laid out itinerary which was really useful.

I ended up needing to delay my trip for a few weeks due to external circumstances and the rebooking side of things was also easy to do.

Will definitely use again!

I had to reschedule a forthcoming trip, which I had booked through splitticketing.com, saving lots of money. They quickly refunded the cost of the new tickets (less a small admin charge). Had I booked myself the eight! tickets involved, getting a refund would have been a nightmare.

The speed and efficiency of the reply and the refund paid into my account

Really fast replies from these guys and so quick to action refunds.

Excellent customer service from Trainsplit. I made an error with my train ticket while travelling from Canada to the UK, and Jonathan from customer service handled it quickly and professionally. He processed a refund and clearly explained how to rebook. Smooth, stress-free experience—much appreciated!

Very good customer service & replied promptly with a positive response.

Jonathan, really helped during a really stressful time, unbelievable service, im so greatful for the help that I received during a pretty scary time in my life.

Please pass my gratitude on

I have used Trainsplit for a few years now , and always been happy with them. Very good prices, they are usually the cheapest tickets and easy to book.
Good customer service. I received a refund for a cancellation on the day it happened.

Prompt, friendly, efficient and totally effective response.

Incredibly prompt reply by Jonathan to my booking which was made in error and refunded in full