Trainsplit Reviews 990

Incredibly good customer support.
You just don't find that anywhere else anymore.

I bought tickets through Trainsplit as they were the cheapest. I then wanted to change my booking but it was after office hours and I couldn't find a way to do an exchange on their website. I emailed them and very swiftly received a reply followed by a full refund for my initial ticket. The customer service agent, David, was outstandingly efficient and also very friendly.

Due to a change in plans, I had to claim a refund and this was dealt with quickly and professionally.

I had to contact customer service as the result of a difficult situation and they treated me superbly. Exactly how you’d want to be treated in a difficult situation.

I contacted customer service and Pam resolved my issue very quickly and effectively.

Pam was a great help in my journey change and getting me a swift refund

Great service. Understanding, efficient and prompt.

I had a problem with my booking and the customer service team were very helpful in sorting this out- efficient, friendly and polite.

Trainsplit Support are EXCELLENT ! They are very quick & responsive to the queries via email. Especially, Tony has been very helpful on a few instances & has provide accurate & practical help. There were some unforeseen situation in which the Tickets had to be rebooked & refunded which Tony had supported accordingly, really appreciate Tony's prompt & patient understanding to provide a very good Customer Service ! Job Well Done Tony.

Customer service was great. But it was required because the facilities weren't available on the app.
The app is eccentric but often finds options on slow(er) trains that other apps don't. I would use it alongside another app, such as TrainPal.

It is such a pleasure to receive the most efficient and positive customer service; what a breath of fresh air dealing with Trainsplit; Jonathan was a superstar and dealt with my booking query with such speed that I said please can I leave a review as I need to sing your praises! Thanks so much; really appreciated 👍

My disabled partner and I we were worried about a connecting journey after the first train was late. I emailed Trainsplit customer support and within minutes I received a full, warm, personal and comprehensive reply regarding what to do. Incredible customer care - thank you david and Jonathan! Tony Hunter

I was unable to use my train ticket, so I applied for a refund. Jonathan did some necessary checks via email and then my refund was complete. Professional, quick and pleasant.

Had a technical issue with tickets, Johnathan emailed and sorted issue efficiently and quickly

I use trainsplit (or the Railforums skin of it) a lot and never had any issues with it - had to use customer services for the first time today and it was great, no hassle and with a friendly professional tone

Fast response to my dilemma. Always use TrainSplit for all my journeys

Great service, received all information clearly and concisely, and my request was resolved and processed really quickly.

Your prompt response and the ability of your staff to help me thru my problem.

Booked in advance for 2 tickets High Wycombe to Birmingham. When arrived at HW the next 2 services were cancelled, so we were forced to abandon our trip. No big deal really as it was just a day out, but we had our money refunded which £45 was a fair amount
Really appreciated the understanding by the Train Split team and Pam