Travel Department Reviews 

5,423
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional organization of every trip, noting that everything runs smoothly from airport check-in to daily excursions and transfers. Travelers also love the knowledgeable, friendly local guides who make tours engaging and ensure everyone feels well looked after throughout the journey. Some reviewers were not happy with certain aspects of the dining experience, mentioning that evening meals were occasionally disappointing or lacked variety. Consumers also pointed out that hotel food quality did not always match the high standards of the rest of the holiday. A few individuals experienced minor communication barriers with local staff or encountered occasional hotel Wi-Fi issues during their stay.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing tour guides and hotel personnel as... See more

Holidays

Clients share positive opinions on holidays, describing their experiences as wonderful and stress-free.... See more

Location

People report positive experiences with location, highlighting stunning views and convenient settings near... See more

Service

Reviewers mention positive feedback about service, noting that staff and tour guides are exceptionally... See more

Quality

Customers consistently note positive experiences with quality, highlighting that accommodation and food were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re just home after a week spent in Lake Como and used the Travel Department for our organised tours. Our guide was Carol - all we can say is such a big thank you for making our holiday and all t... See more

Rated 5 out of 5 stars

Our Trip to Lake Maggiore was an excellent trip. Travel Department do it very well and especially their tour guides, they are always excellent and really approachable, helpful, uplifting people. The... See more

Rated 5 out of 5 stars

Great guides, fantastic locations and adventures, excellent planning and back-up. We have been on 15 trips since 2013. Only one disappointed and that was down to some unfortunate stresses with the par... See more

Rated 5 out of 5 stars

This is our 3rd time doing Lake Como with the travel department and as usual the booking experience and organisation was exceptional. It's great to just turn up at Dublin airport and have everything... See more


Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(5,423)

434 reviews in the last 12 months

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Rated 5 out of 5 stars

Discover Ancient Greece

Very enjoyable and informative. Discover Ancient Greece has a good mix of ancient, historical Greece and a relaxing, leisurely beach break. Rania, our guide, was amazing and so knowledgeable. I've been on many Travel Dept. trips. This is up there with the best.

May 8, 2026
Rated 5 out of 5 stars

My first time using the Travel…

My first time using the Travel Department and they will certainly be my first choice for holidays in the future. We were met at Milan airport by our guide who looked after us 100% all the way through the holiday, so comforting to have such an experienced and friendly guide. Our trips/tours were well planned and the destinations were appropriate. A boat trip on lake Como, St Moritz, Lugano, Milan, and the town of Como, excellent. The hotel was fine, staff were pleasant and helpful, best service customer service I’ve experienced for sometime. Breakfast was great, evening meal was a little hit and miss with mains, but great anti pasta and desserts.

April 28, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent trip on Douro

Excellent trip on Douro. The boat staff food and excursions were wonderful. However using Lisbon airport was a disaster .
Transfers were too long.

May 8, 2026
Rated 5 out of 5 stars

I love that all is pre arranged for the…

I love that all is pre arranged for the trip. You have your itinerary and basically all you have to keep in mind is turning up on time. People are friendly, all seeking the same experience.I have travelled many times with The Travel Department and will do so again and again.

April 30, 2026
Rated 5 out of 5 stars

Egypt Tour with The Travel Department

We just completed a wonderful 12 day Egypt tour with Nile cruise, newly built Cairo museum, temples and finished with a few days in the Hurghada resort. Overall, we would highly recommend The Travel Department and, in particular, our assigned guide, Dodi. He is an expert Egyptologist but a lot more besides. He made a good holiday and great one.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Andalucía

The company looked after our group remarkably well. The hotels in Antequera and Granada were fine. We had a wonderful guide: Alex was very well-informed, amusing and patient. Don't let him go. Give him a bonus.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Egypt Tour

Just returned from a 12 day tour of Egypt covering the Great Pyramids and Grand Egyptian Museum of Cairo, 7-day Nile cruise from Luxor to Aswan and back and a 2-day stay in Hurghada Red Sea Resort. The tour, led by our amazing tour guide Dodi, was informative, interesting, never a dull moment, and most of all fun. Everything went smoothly and highly recommend the staff, food and accommodation at all stages of the tour.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great trip to Egypt

Our trip to Egypt was a fantastic experience. Everything was excellent, the hotels we stayed in, the river cruise where the staff and the food were exceptional.
And we were blessed to have an outstanding guide in Dodi. He is extremely knowledgeable, patient and best of all great fun. We had a tremendous trip.


April 11, 2026
Unprompted review
Rated 5 out of 5 stars

We have just returned from a fabulous…

We have just returned from a fabulous and very memorable holiday Highlights of Vietnam with The Travel Department. From the beginning right up to the end the entire trip was brilliantly organised. Everything worked like clockwork. Our guide Jimmy Chung was superb from the moment we met him until we said Goodbye to him at Saigon airport. We were with a terrific group of people who all contributed to making the experience even more special. We are looking forward to booking our next holiday with The Travel Department.

May 1, 2026
Rated 5 out of 5 stars

Guided tour with best of Egypt

Egypt Ciro 2 days, 7 days Nile cruise ,the 3 day beach resort. Very well organised on all levels and events. Tour Guide Aimen (nickname Dodie) was engaging, exceptional well informed on subject matters and friendly (5*)

April 11, 2026
Unprompted review
Rated 4 out of 5 stars

Cairo, Nile cruise and Hurghada

Great trip, well organised and run by the great and knowledgeable Dodi. Surely the best guide we could have had. The only flies in the ointment were the fact that, due to a wait of over an hour in Cairo passport control, the coach left without us. Resulting in us having to pay €40 for a taxi to the hotel. No apology or refund. The cruise boat, while comfortable was very old and dated. The food on board wasn't very good, although there was plenty of it. Almost everyone in our party of 40 had stomach upsets (or worse).

April 11, 2026
Unprompted review
Rated 4 out of 5 stars

Montenegro experience

Our hotel was huge set in beautifully maintained grounds with well appointed swimming pools. The beach was very accessible and the town of BUDVA was within walking distance on a beautiful coastal walk. Staff were very helpful and friendly. Good choice of food for all meals.

May 1, 2026
Rated 5 out of 5 stars

Very good guide Ingrid from the first…

Very good guide Ingrid from the first meet up and throughout the week, she was a great guide. The hotel was very nice, and very cental, lovely staff especially the staff in the breakfast room, who were funny and jolly. I was very happy with my accomodation. The daily tours were fabulous. I would have preferred more time in the Rothchilds gardens than Nice, but that is my opinion. All went swimmingly as usual with travel department. I shall be back on tour with TD soon.

March 31, 2026
Rated 5 out of 5 stars

Egypt - fantastic

Our trip to Egypt was amazing.
It was faultless start to end.
The guide, Dodi, was friendly, helpful and extremely knowledgeable. He took great pride in his county and his work, he couldn't do enough for us.
The optional trips are well worthwhile.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Dad’s Army!

Dad’s Army !
We recently completed a 3-city tour of China with Travel Department, and I can honestly say it exceeded all expectations. The entire trip was exceptionally well organised from start to finish, with every detail carefully thought out.

A special mention has to go to our local representative, Jack. He truly made the experience seamless. Everything was arranged perfectly—no long queues, no confusion, and every day ran like clockwork. He ensured everyone was ready and comfortable for each excursion, and there were absolutely no hiccups along the way.

On the rare occasion that a small issue arose, Jack handled it with complete professionalism and efficiency. He was also great company during longer journeys, keeping us entertained and making the travel time pass quickly.

His dedication, organisation, and warm personality played a huge role in both the smooth running and overall enjoyment of the trip. It’s clear he takes great pride in what he does.

I would highly recommend this tour and Travel Department to anyone considering a similar holiday. I’m already looking forward to my next trip—and fingers crossed, I’ll be lucky enough to have Jack as our rep again!

April 16, 2026
Rated 5 out of 5 stars

China April 2026

We recently booked a trip to China with the Travel Department and we had the most amazing experience. The local guide, Jack, made the holiday run super efficiently, he was a wealth of knowledge and information, and he was super enthusiastic. The transfers were flawless and accommodation etc. was first class. Highly recommended !!

April 16, 2026
Unprompted review

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