AWFUL. Zero support in a real emergency. I can only echo what has been said in all other one-star reviews. This company uses generic, robotic answers and shows zero flexibility or compassion when... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid for an extra in-flight service at this website and after I confirmed with the airline company they told me that my ticket does not include that service????? and I paid more that 100 euro at... See more
Company replied
I had booked a ticket from hong kong to bangalore and it is an emergency situation The ticket is at 28th october 2025. This cheap amd fraud company named travelfrom is not responding and is just ke... See more
Company replied
WARNING ⚠️ Absolutely disgusting behavior regarding refund. I had cardiac arrest went to hospital I received a no fit to fly letter. Now they want me to send that my partner was also not fit to fly. I... See more
Company replied
Company details
Written by the company
Travelfrom.nl is een toonaangevend online reisbureau dat gespecialiseerd is in het leveren van uitgebreide reisdiensten. Wij bieden een breed scala aan diensten, waaronder het boeken van vliegtickets en hotels, waardoor het plannen van uw reis gemakkelijk en veilig wordt. Dankzij de intuïtieve interface van onze website kunt u snel de beste opties voor uw reis vinden tegen voordelige prijzen. Ons doel is om onze klanten op elk moment van hun reis het hoogste serviceniveau en ondersteuning te bieden. Vertrouw uw reizen toe aan Travelfrom.nl – uw betrouwbare partner in de wereld van reizen.
Contact info
TTN GmbH, Tuchlauben 7a, 101, Vienna, Austria
- +31208084093
- info@travelfrom.nl
- travelfrom.nl
2.1
Poor
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad communication and no help…
we booked a domestic flight in Colombia through travelfrom. Our tickets stated that we were flying with Easyfly and we had to check in directly with them. we couldn't find how and where and after a long search we contacted them via email. We received a very quick response, but this was a general response for which we were referred to Easyfly again. Ultimately we discovered ourselfs that easyfly no longer existed but that we were flying with clic air. the information provided by travelfrom caused a lot of stress and uncertainty and we were afraid because we had not checked in in advance that we would have to pay extra costs. We also no longer received any responses from travelfrom.
Bookingnumber S8BMAIUG
December 4, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Karolina,
Thank you for your feedback and we apologize for any misunderstandings or inconveniences this may have caused. We understand that the situation has created stress and uncertainty for you, and it is not a pleasant experience.
Regarding information about Easyfly, which no longer exists, and changes to your Clic Air flight, we apologize for the incorrect information. We are very sorry that this happened and we will look into this case to improve our services.
Regarding your order - we see that the departure has already taken place. We hope that the flight itself went smoothly for you. If you have additional questions or complaints, please contact us in any way convenient for you.
The contact details of our agency are listed on the website https://travelfrom.nl/en/content/support.html
We have booked a flight
We have booked a flight , then we received the day after an email canceling our booking. We received the refund, then the day after the same amount was taken from our account and we do not understand. We urgently need this money back as you couldn’t order the tickets so we have to book them with other airlines. This is URGENT !
Booking Num: LJH1VOYS
Update:
It seems that this issue was faced by too many people here and on other platforms. Is it a coincidence?
I spent hours with the bank that confirmed that NO reimbursement was issued!!!
It is easy to blame the bank when you have not reimbursed. I have never ever faced such situation. We are talking about more than 2000€. We need you to figure out how to get refunded. The bank is not receiving any money and it doesn’t make any sense that the bank block money at their level.
December 5, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Soumaya,
We have already sent a letter to the buyer’s email address with a document stating that our agency does not claim your money. Our company has not debited any money from you.
Please contact your bank's Help Desk with this file and check the status of the transaction. With this confirmation from us, the bank will be able to unblock the transaction and return the money back to your account.
If you have any additional questions, please contact us!
Andriana Nosal helped to find correct…
Andriana Nosal helped to find correct airline booking reference number.
December 4, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Joseph,
Thank you for your feedback! We're glad to hear that Andriana Nosal was able to assist you in finding the correct airline booking reference number. If you have any more questions or need further assistance, feel free to reach out. We appreciate your review and thank you for choosing our services! Safe travels!
Helpful customer support via chat
Contact via chat with Andriana Nosal was very helpful. She looked into my booking and answered my questions promptly. Good experience. Thank you.
December 2, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Loes Vink,
Thank you for taking the time to share your positive experience! We're delighted to hear that your contact with Andriana Nosal via chat was helpful and that she promptly addressed your questions regarding your booking. We strive to provide excellent service, and it's great to know that you had a good experience. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing our services!
Anastasia had fast replying
Anastasia had fast replying, helpful and honest.
November 29, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Vasilis Vasilopoulos,
Thank you for your positive review! We're delighted to hear that Anastasia provided you with fast and helpful assistance. We strive to maintain a high standard of service, and it's great to know that our team member's responsiveness and honesty made a positive impact on your experience. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your business!
Good service by Anastasiia
I was helped by Anastasiia through the chat. My problem was solved within an hour. Good service!
November 29, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Dick Morre,
Thank you for the warm feedback and kind words about the service from our colleague Anastasiia. We are always happy to provide quality service and solve our customers' problems quickly and efficiently. If you have any other questions or need help, please let us know. Thank you for choosing us!
Sketchy! Never again
Feels a bit redundant writing a one star review given the hundreds of one star reviews on here.
Definitely a super sketchy operation. Booking:QKQA4T1N
I paid for my ticket and have been waiting for the ticket to be issued for almost 24 hours. I think it's a fairly reasonable request to expect one's ticket asap when payment has been made. They're taking zero ownership of the process and blaming it solely on the airline which is convenient.
Definitely never again.
November 27, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Mostafa Naguib,
Sorry for any inconvenience you may be experiencing. We sincerely understand your concern regarding the delay in issuing the ticket. After checking the information, we see that the ticket was sent to your email. You may want to check the Spam or Deleted Items folder in your mailbox, as sometimes messages can end up there.
Sorry for any misunderstanding and delay. If you have any other questions or if you need more help, please let us know. We are always here to help you.
With best regards,
The Travelfrom team
Even chatten net Travelfrom en je…
Even chatten met Travelfrom en je boarding pass krijg je toe gestuurd! Super service.
November 24, 2023
Unprompted review
Reply from Travelfrom.nl
Goededag!
Bedankt voor uw feedback! Wij zijn blij dat u tevreden bent met onze service. Ons team staat altijd klaar om u te helpen met al uw vragen en om het gemak van uw reis te garanderen. Als u nog vragen heeft of hulp nodig heeft, aarzel dan niet om contact op te nemen. Wij wensen u een prachtige reis en een prettige dag!
dont use them, they are scammers
Be careful not to order from them, they are scammers
they canceled my flight but never refunded me
when I contact them by chat they disconnect
you will loose your money, dont use them , dont pay them
October 30, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Alon Sultan,
Your request for a ticket refund has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer’s email. We understand how important it is for everyone to receive compensation for their tickets right now. However, until the airline authorizes the return of your tickets, we do not have the opportunity to technically process your application. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
Very fast help on the chatfunction to…
Very fast help on the chatfunction to get my booking details for the flights.
Thanks Marta!
November 20, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Dirk,
Thank you very much for your positive feedback! We are glad to hear that you appreciated our fast chat support and that Marta was helpful to you. If you have any other questions or needs in the future, please don't hesitate to reach out. We are always here to help!
We wish you pleasant travels and a wonderful day!
With best regards,
Travelfrom support team
Hi,not trusted site at all ,it s…
Hi,not trusted site at all ,it s totally a scam.I have bought a ticket with on travelfrom.nl cost app 171 euro on the 7th of November but the airline has cancelled the flight and travelfrom.nl state that they will refund the money to us and I believe that airline has refunded the amount to travelfrom.Nl but till now day they didn’t pay me back ,I have called them and sent many email but without any result .
As reply of travelfrom.nl we can’t wait any more ,we are one month waiting ,we want our money back ,I don’t understand how travelfrom.nl can continue to do business that way .why are you taking our money ,why you do bad service .do your job in good way .next step is européen comity to claim there
I would like to announce that travel from.nl has paid to us and it’s already credited
I trust you more enough travelfrom.nl
October 5, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Samer Slim,
We sincerely apologize for the inconvenience this situation has caused you. On the part of our agency, the return was carried out yesterday, November 20th. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we would be very grateful if you could edit your review and report the resolution of your issue here. Also, you can change your rating about our support service here.
Thank you for your feedback and for using our services.
My daughter bought a ticket from Paris…
My daughter bought a ticket from Paris to South Africa, no eticket was issued. It is IMPERRITIVE that she flies as she has URGENT family and other business to attend to. Why take her money and not issue a ticket right away?? "Pending issuance" What the hell?? Send her ticket immediately pleassssseee!!!! We pay 20 South African Rands per Euro. We can't afford to buy another ticket. D0UE713Y Update : We have been waiting for another 12 hours, still nothing.???? D0UE713Y🙏🙏🙏 Update : Still nothing, 2 days later, just promises. I'm filing a fraud case everywhere against you. Tickets are supposed to be issued the moment payment is made. Your excuses are you playing for time to keep our money!
Update:
The money is not in the bank so it is not true.
Update: The bank needs you to send the file directly from your email address. We sent you the info on your email. As soon as our bank receives this I will update this review. We still can't access our funds. Please do this urgently as my daughter is still stuck in paris!
Update: You are asking us for bank statements. There is no way. Just send an email directly to my bank stating that the transaction is canceled. How difficult is that?
Uodate: We received the refund, 2 weeks later. My advice is to book directly by the airline and not to use third parties as things can go horribly wrong. I've learnt my lesson.
November 9, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Jeani Spruyt,
We sincerely apologize for any inconvenience caused by the delay in receiving your flight ticket. We are currently dealing with this issue and are clarifying with the provider the terms of issuing air tickets. We hope to resolve this situation as soon as possible, as we understand the importance of this trip. Thank you for your patience and understanding.
Update
Unfortunately, it was not possible to issue tickets for the original flights you were interested in. For this reason, we have offered you an alternative at no additional cost.
At the initiative of the buyer, the order was canceled, the funds were returned in full to the buyer's bank account.
Once again, we apologize for the inconvenience caused to you.
Update
We have already sent a letter to the buyer’s email address with a document stating that our agency does not claim your money. Our company has not debited any money from you.
Please contact your bank's Help Desk with this file and check the status of the transaction. With this confirmation from us, the bank will be able to unblock the transaction and return the money back to your account.
If you have any additional questions, please contact us!
Update
We have received your request by email and are already processing it. Please wait for our reply.
I bought yesterday by mistake tickets…
I bought yesterday by mistake tickets in the wrong directions for (Nairobi-Mombasa 472€) instead of Mombasa-Nairobi (1 hour later I contact the COMPANY to change the flight) and the price of the change they offer me was 537€ more. Wich is the same as if I bought a new flight. What I see is that they are keeping the money and it's really sad that companies work like that.
So I asked for a refund and they said NO.
I will never recommend a company like this one.
November 7, 2023
Unprompted review
Reply from Travelfrom.nl
Hello!
First of all, we would like to inform you that we coordinate all requests for ticket refunds or changes to tickets with the airline. We have sent your request to change the date/route in your order to the airline for consideration and sent you a current invoice to pay for the changes. Since the buyer did not make an additional payment for changes on time, the application was automatically closed.
Now, according to the information in the system, you have also sent a request for a refund of tickets.
When processing all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. Unfortunately, according to the airline's fare rules, your tickets are non-refundable.
I canceled my flight reservation…
I canceled my flight reservation because I was unable to travel because my visa and I requested a refund. I got my money
November 6, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Karam H_K,
It's good that you received a refund after canceling your reservation. If you have any further questions or need our help in the future, please do not hesitate to contact us. We are always here to help you and provide the best service. Thank you for choosing our company!
Even 1 star is too much
Even 1 star is too much. I'm begging everyone considering to book through travelfrom NOT to book here for you own sanity.
We've booked a ticket, which missed 1 of 2 last names of one of the passengers. We simply wanted to add a last name, which is an easy request with any airline. But the airlines don't do it because we made the stupid mistake to book through Travelfrom. So we requested it through travelfrom. They said it will be corrected in 12 hours. Called back after 12 hours. They said give it 1-2 more hours. Called back 8 TIMES every 1-2 hours after that. The same story over and over again. And when there was less than 24 hours for the ticket, they simply declined the request using that as a reason, while we have been trying to get the request through for almost 48 hours already.
They just have people in customer service who have a script and say the same things over and over again instead of trying to help you.
It's even worse than a scam, because of all the stress you get with companies who are not capable of doing business.
November 3, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Customer,
Thank you for the updated feedback. According to the information in the system, you purchased tickets in June.
Your request to make changes to the passenger's personal data was closed due to:
"Dear Customer,
Please note that less than 24 hours left to your flight departure. To make the corresponding changes in the booking, we advise you to contact the airline. If you have any further questions, do not hesitate to contact us.".
Reply from Travelfrom.nl
Dear Pieter Cawood,
Your request for a ticket refund has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer’s email. We understand how important it is for everyone to receive compensation for their tickets right now. However, until the airline authorizes the return of your tickets, we do not have the opportunity to technically process your application. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
Very bad customer service, feels like a scam. Always refering to authorisations and systems.
In early August this year a thyphoon hit in Japan. Because of this our flight got cancelled. The airline has already refunded Travelform, however they refuse to pay us. They keep saying that they need "authorization", even tough they have received the full refund amount already on august 2nd. We have sent the proof of payment from airline to Travelfrom twice already, yet they keep saying, we need AUTHORISATION.
What authorisation is needed when refunds are already transfered?? When you call, you can never speak to the right department, e-mails do not get answered.
August 1, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Elise Manhoudt,
Your request for a ticket refund has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer’s email. We understand how important it is for everyone to receive compensation for their tickets right now. However, until the airline authorizes the return of your tickets, we do not have the opportunity to technically process your application. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
All my questions were answered by Nosai…
All my questions were answered by Nosai Adriana
October 27, 2023
Unprompted review
Reply from Travelfrom.nl
Thank you for your feedback! We are glad that our manager was helpful to you and answered all your questions. Our team is always ready to help you and provide the necessary information. If you have any further questions or needs, please do not hesitate to contact us. We wish you pleasant travels and good experiences!
Cannot process the flight
Booked a flight and couple hours later received an email they cannot process the flight. Now waiting for my refund #9HZQSVI1. I hope I get it back, will update my story here..
Just got my money back. Sooner than I expected. Communication was good so thank you. Got a new ticket from another company now.
October 23, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Customer,
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today, October 24. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we would be very grateful if you could edit your review and report the resolution of your issue here. Also, you can change your rating about our support service here.
Thank you for your feedback and for using our services.
They are flat out THIEFS!!
They are flat out THIEFS!!
locator:TPTJARNE
BE VERY CAREFUL WITH THIS AGENCY!!
First They try to offer a refund of 71 euros on a ticket of 742 euros when I couldnt travel.
Then they claimed that their "consultancy fee" was more than the refund or some nonesense like that so they wouldnt even refund me 71 euros.
Parallel to this, Delta was willing to fully refund me but they didnt get paid by this agency so they couldn't refund me either. They are at least trying to give me credit for future travel, but this agency are plain thiefs be aware!
October 12, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Pablo Sanchez,
When processing all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. Unfortunately, according to the airline's fare rules, your tickets are non-refundable.
UPDATE
Dear Customer!
According to the rules of the airline full refund is not allowed due to visa rejection. When calculating according to the fare rules, the cost of Consultation fees of our agency for the refund procedure exceeded the amount to be refunded for the ticket.
If the airline has agreed to issue you tickets for a voucher or a monetary refund, please provide us with a written confirmation from the airline about this. As per our request, the airline rejected the application.
The confirmation from the airline must include your ticket number or reservation number and information about the permitted return or exchange for a voucher.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.