AWFUL. Zero support in a real emergency. I can only echo what has been said in all other one-star reviews. This company uses generic, robotic answers and shows zero flexibility or compassion when... See more
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I paid for an extra in-flight service at this website and after I confirmed with the airline company they told me that my ticket does not include that service????? and I paid more that 100 euro at... See more
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I had booked a ticket from hong kong to bangalore and it is an emergency situation The ticket is at 28th october 2025. This cheap amd fraud company named travelfrom is not responding and is just ke... See more
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WARNING ⚠️ Absolutely disgusting behavior regarding refund. I had cardiac arrest went to hospital I received a no fit to fly letter. Now they want me to send that my partner was also not fit to fly. I... See more
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Company details
Written by the company
Travelfrom.nl is een toonaangevend online reisbureau dat gespecialiseerd is in het leveren van uitgebreide reisdiensten. Wij bieden een breed scala aan diensten, waaronder het boeken van vliegtickets en hotels, waardoor het plannen van uw reis gemakkelijk en veilig wordt. Dankzij de intuïtieve interface van onze website kunt u snel de beste opties voor uw reis vinden tegen voordelige prijzen. Ons doel is om onze klanten op elk moment van hun reis het hoogste serviceniveau en ondersteuning te bieden. Vertrouw uw reizen toe aan Travelfrom.nl – uw betrouwbare partner in de wereld van reizen.
Contact info
TTN GmbH, Tuchlauben 7a, 101, Vienna, Austria
- +31208084093
- info@travelfrom.nl
- travelfrom.nl
2.1
Poor
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The website is not that great
The website is not that great, but not terrible either. Only excellent thing was the customer service where i have been helped numerous times in excellent timing, last time supported by Anna.
March 6, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Felix,
Thank you for your feedback. We appreciate your understanding regarding the website and are glad to hear that our customer service team, especially Anna, was able to assist you effectively. We're constantly working to improve our services and your input helps us to do so. If you have any further questions or concerns, please feel free to reach out. We're here to help!
Scam! Estafa!
They have canceled my return flight and they are offering me another one the next day that I cannot take. I have asked for a refund but they tell me that I have accepted the change on their pathetic website, which is not true, and that I cannot make any changes.
Customer service is horrible, whether by phone, chat or email.
It is very scary to put your trip at risk by hiring these types of scam agencies to save a couple of euros on Skyscanner.
I don't understand how Skyscanner doesn't ban companies like this.
Me han cancelado mi vuelo de vuelta y me proponen otro al día siguiente que no puedo coger. He pedido el reembolso pero me dicen que he aceptado el cambio en su patética web, cosa que no es cierta, y que no puedo realizar ningún cambio.
La atención al cliente es horrible, tanto por teléfono como por chat o email.
Da mucho miedo poner tu viaje en riesgo por contratar a este tipo de agencias estafadoras por ahorrar un par de euros en Skyscanner.
No entiendo cómo Skyscanner no veta a empresas como esta.
March 19, 2024
Unprompted review
Reply from Travelfrom.nl
¡Buen día!
Nos gustaría informarle que los cambios forzados por la aerolínea debido al cambio en el horario de vuelo fueron realizados por nosotros solo después de recibir el consentimiento del comprador. Confirmación por parte del departamento técnico de que efectivamente el comprador ha confirmado los cambios por parte de la aerolínea - se la hemos facilitado por correo electrónico. No estamos interesados en tal engaño a nuestros clientes.
Su solicitud de devolución se muestra en nuestro sistema y se está procesando. Tan pronto como recibamos el cálculo del importe del reembolso por parte de la aerolínea, le informaremos inmediatamente a través del correo electrónico del comprador.
Espere una carta nuestra.
UPD
Nuestros gerentes respondieron que aún así intentaríamos solicitar a la aerolínea un reembolso completo. Haremos todo lo posible para resolver su problema de la forma más rápida y positiva posible.
Espere por favor. Estamos trabajando para conseguirle un reembolso completo de sus entradas.
UPD
Desafortunadamente, la aerolínea rechazó nuestra solicitud de reembolso completo. Puedes obtener la confirmación de la aerolínea en el correo electrónico involuntary@travelfrom.es
Ahora en su cuenta personal, el monto a devolver se calcula para usted de acuerdo con las reglas de la tarifa de la aerolínea. Llamamos su atención sobre el hecho de que el tiempo para la confirmación del importe antes del reembolso de los billetes es limitado. Enviamos información más detallada al correo electrónico del comprador.
Good help
Website is a bit bad (allthough, I’ve seen worse), but I was helped very effectively, friendly and adequate by Anastasia from the help-chat.
March 19, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Yuri Herter,
Thank you for your feedback! We're glad to hear that Anastasia was able to assist you effectively and in a friendly manner. We'll take note of your comments regarding the website to see if there are areas where we can improve. If you have any further questions or need assistance in the future, feel free to reach out to us. We're here to help!
Communication and helpdesk are very good thinking with the customer could be better.
Communication and helpdesk are very good.
However, Travelfrom refused, after extensive communication, to change a flight to increase the transfertime of only 40 minutes in Dallas. A couple of weeks later a flight was changed to increase the transfertime on request from the airline (BA) because they concluded that 40 minutes is too short for the transfer. Perhaps Travelfrom should look a little bit more to reality instead of statistics.
March 4, 2024
Reply from Travelfrom.nl
Dear Martin Ros,
Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you experienced regarding your flight change request.
At Kissandfly, we strive to accommodate our customers' needs to the best of our ability. We regret that we were unable to fulfill your initial request to increase the transfer time in Dallas. We understand the importance of a seamless travel experience and will take your feedback into consideration to improve our services.
We're pleased to hear that the airline was able to accommodate your request at a later time. Please rest assured that we will review our policies and procedures to ensure a more efficient and customer-centric approach in the future.
If you have any further concerns or require assistance, please don't hesitate to reach out to us. We value your business and hope to have the opportunity to serve you better in the future.
Worst ever experience I had
Worst ever experience I had. I have booked a return ticket and requested for cancellation. It’s been 5 days and you still have not gotten back to me. Even the flight from source station has departed now but you have not been able to get back to me. Why do you cheat innocent customers like this?
Even you customer care rep are disconnecting the calls and not getting back
UPDATE: Yesterday I was able to get in touch with customer care rep and she mentioned I will get a response by them in couple of hours. It’s been couple of days, no reply yet.
You can check the reservation details for FB2F5V2D
March 3, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Customer,
We urgently check your order information and the status of your refund.
We ask you to wait a little longer.
We will update our answer here as soon as possible.
UPD
Thank you for sharing your feedback with us, and we apologize for any inconvenience you experienced during the booking process. We understand that waiting for the booking confirmation can be frustrating, and we regret any confusion it may have caused. Regarding the drop in price after payment, prices can fluctuate due to various factors, including demand and availability, but rest assured that we always strive to offer competitive rates to our customers.
As for the refund confirmation, we understand your concerns. While some tickets may take longer to process, we assure you that we diligently work to issue tickets as quickly as possible. Upon checking our system, we can confirm that your tickets were successfully issued and processed without any cancellations.
We appreciate your patience and understanding in this matter. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our customer care team. We are here to help and ensure your satisfaction with our services.
Booking already paid, Travelfrom then canceled to ask for higher price
I found a great deal on a flight offered on Travelfrom via Skyscanner, so I went there and purchased the ticket with no problem. The money was taken from my bank, and not long after I received an e-mail claiming "We have successfully booked the flight for you". So I'm thinking everything is fine. Wrong! Some time later I received another e-mail with the crushing news that "Unfortunately, your request for the payment of booking was canceled due to changes in the cost of airline's fare." You're just telling me this now after the payment was made, my personal data was taken, and the verbatim message "We have successfully booked the flight"? If there was a problem with the advertised price, then this is YOUR problem, and not mine. It really seems like this could be a scam. Regardless, why would I ever want to use this service again, when they could at any time just cancel your already-made and paid booking to ask for a higher price? Shameful!
March 8, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Jake H.,
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time of issuing the tickets, we did not receive confirmation from the airline about the availability of seats for the flight and booking class at the price you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
The booking confirmation takes time and price fluctuates
The booking confirmation takes time and is confusing. To add to this, as soon as I made the payment, the website shows drop in price and customer care can do nothing about it. On top of this, you can't get confirmation on refund on call.
Believe this should be avoided.
March 3, 2024
Reply from Travelfrom.nl
Dear Customer,
Thank you for sharing your feedback with us, and we apologize for any inconvenience you experienced during the booking process. We understand that waiting for the booking confirmation can be frustrating, and we regret any confusion it may have caused. Regarding the drop in price after payment, prices can fluctuate due to various factors, including demand and availability, but rest assured that we always strive to offer competitive rates to our customers.
As for the refund confirmation, we understand your concerns. While some tickets may take longer to process, we assure you that we diligently work to issue tickets as quickly as possible. Upon checking our system, we can confirm that your tickets were successfully issued and processed without any cancellations.
We appreciate your patience and understanding in this matter. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our customer care team. We are here to help and ensure your satisfaction with our services.
A Ponzi scheme
I must inform potential customers about my disconcerting experience with the travel agency, Travelfrom.nl, which I believe demonstrates their questionable business practices. Regrettably, I did not peruse existing reviews prior to engaging their services, an oversight I advise others to avoid.
My initial transaction appeared routine: I booked a flight from Frankfurt to Tokyo for the end of December through their website. However, the situation rapidly deteriorated when the company modified the flight schedule by six hours, resulting in a missed connection.
Efforts to resolve this issue through direct communication were futile. My requests for assistance were met with indifference, and my plea for a refund, grounded in the involuntary modification of my flight itinerary, was disregarded. According to European Union regulations, passengers are entitled to a full refund if a flight's timing is altered by more than three hours.
Persisting in my efforts, I awaited the refund, only to be informed that the decision hinged on the approval of China Eastern Airlines. Upon contacting the airline, I learned that they had promptly approved and processed the refund. This revelation cast Travelfrom.nl's credibility into serious doubt, as they continued to assert that my refund was delayed due to their batch-based accounting system, with no clear resolution timeline (maybe months or years).
This experience has led me to question the integrity of Travelfrom.nl's operations, particularly in light of the statutory obligation for travel agents to process refunds within seven days. The lack of compliance with this directive suggests a potential misuse of funds, reminiscent of a Ponzi scheme, where new refunds may be used to settle previous ones.
Moreover, the revelation that Travelfrom.nl is a member of the International Air Transport Association (IATA) is alarming. I intend to bring this matter to the attention of IATA to highlight the company's conduct.
In conclusion, I am compelled to pursue legal recourse to recover my funds. Meanwhile, I feel obligated to caution others against using Travelfrom.nl's services. The minor savings on flight tickets are overshadowed by the significant risk of non-refundable payments. I urge potential customers to seek alternative, more reliable travel agencies for their peace of mind.
UPDATE: After weeks of writing and calling their customer service (to no avail), I finally received a PARTIAL refund (so not a full refund as they claimed they would). There is a 90$ gap between what I paid and what I was refunded. Even after the terrible experience they put me through, they still process can't process a refund without scamming their customers.
UPDATE: As of today, March 08, I confirm that they have finally refunded me in full. It took several weeks and endless emails, including starting conversations to kick off legal actions, but it's done. I have rebooked my tickets with a reliable company and I am glad to report that I'll never use their services again. Good luck to everyone out there. You will need it to deal with them.
February 7, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Jessica Dourcy,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you've faced with Travelfrom.nl. We take feedback like yours very seriously as it helps us identify areas for improvement.
We understand the importance of timely and transparent communication, as well as the need for swift resolution when issues arise. It's disheartening to hear that our service did not meet your expectations in this regard.
Regarding the delay in processing your refund, we acknowledge that this is unacceptable and falls short of the standards we aim to uphold. We are actively investigating the matter to understand what went wrong and to prevent similar situations from occurring in the future.
As for your comparison to a Ponzi scheme, we assure you that this is not the case. Travelfrom.nl operates with full transparency and compliance with all relevant regulations. However, we recognize that our handling of your refund request did not reflect this, and we apologize for any confusion or concern it may have caused.
Once again, we apologize for the inconvenience and thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services for all our customers.
UPD 26/02
Our agency issued a full refund today, February 26th. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.
UPD 29/02
We draw your attention to the fact that we made a refund for you in full, without any deductions. You can check the exact amount of ticket refunds for December 20, 2023 (ticket purchase date).
Andriiana Nosal from customer support…
Andriiana Nosal from customer support was very friendly and helpful.
I am very happy with my ticket purchase.
February 12, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Todor Stoyanov,
Thank you for your feedback! We're thrilled to hear that Andriiana Nosal provided you with friendly and helpful support. We strive to ensure a positive experience for all our customers, and we're glad to know that you're happy with your ticket purchase. If you have any more questions or need assistance in the future, feel free to reach out.
Andriana Nosal from Customer service…
Andriana Nosal from Customer service helped me very well. I got the answer to my question very fast.
I recommend.
February 10, 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for your review! We're glad to hear that Andriana Nosal from our customer service team was able to assist you promptly and effectively. We strive to provide excellent service to all our customers, and we're delighted that you had a positive experience. If you have any further questions or need assistance in the future, please don't hesitate to contact us. Your recommendation means a lot to us. Have a great day!
Booking confirmation issue, support worked well
Booking confirmation didn't have all the information needed to manage booking. But the support person Marta Lesko provided the information immediately via chat.
January 29, 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for sharing your experience. We apologize for any inconvenience with the booking confirmation. We're glad that Marta Lesko could assist you promptly and provide the necessary information. If you have any more questions or need further assistance, feel free to reach out. Have a great journey!
excellent support
excellent support by Andriana Nosal with some questions about changing a booking.
January 21, 2024
Unprompted review
Good custumer service
Anastasia was quick and efficient in answering my questions.
January 18, 2024
Unprompted review
Fraud and Misleading information
What a fraud company and they should be blacklisted due to misleading approach towards customers. At-least skyscanner should remove them from their portal.
I booked my flight via them for Qatar Airways and paid them with my credit card. After 2 hours of my booking and payment, they send me an email and inform me that I need to pay 146 Euro extra on top of already paid price because airline change the price of the ticket.
I booked many tickets via Skyscanner but never had this before that you paid for a price mentioned on the website and then they ask you for more because of any reason.
This is very non-professional approach and it must be under fraud or misleading marketing approach.
It was about Booking # O8QDUDND
January 15, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Customer,
Thank you for your feedback.
We would like to inform you that during the process of issuing tickets, we sometimes receive notifications from the airline about an increase in ticket prices. This information is also freely available on our website, which the client can familiarize himself with before paying for tickets. We inform clients about this by email - that it is possible to issue tickets with an additional payment or return all funds paid by the client.
We apologize that this situation has caused you such negative emotions about our agency.
On the part of our agency, the return was carried out on January 15, 2023.
Question about my tickets
I had a question about ordering my ticket and the extra baggage I had ordered. I was helped by Marta and got a quick answer and everything was clear after talking to her. So, the customer service was very helpfull.
January 8, 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for sharing your positive experience with Marta and our customer service team. We're delighted to hear that Marta provided you with quick and clear assistance regarding your ticket order and extra baggage. Providing helpful and efficient customer service is a top priority for us.
If you have any more questions or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and look forward to serving you again in the future!
Needed help for correcting name
I have approached your customer support and the lady answer me is name Sofia. She is very helpfull and I'm gratefull for that. Thank you and have a good day.
January 4, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Celestino Ravelo,
Thank you for your kind words and for taking the time to acknowledge Sofia's assistance. We're delighted to hear that she was able to help you effectively.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future.
Wishing you a wonderful day and safe travels!
DONT BOOK YOUR FLIGHT HERE
Booked a flight within Guatemala, got confirmed and then 2 minutes later it got cancelled. I sincerely hope they will return the money. I hope Skyscanner stops showing these results. I need the money for the rest of the holiday and to book other flights and due to this misunderstanding the flights now got more expensive.
Seems like a scam site.
December 26, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Boris Acket,
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out yesterday, December 28th. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we would be very grateful if you could edit your review and report the resolution of your issue here. Also, you can change your rating about our support service here.
Thank you for your feedback and for using our services.
Horrible costumer service
Horrible costumer service. I booked the wrong date. Upon trying to move the date the agency wanted me to pay an admin fee plus a fine that would come from the airline itself for changing dates (which was the same price as a whole new ticket). I checked with the airline and the ticket bought via travelfrom can be changed free of charge. After contacting costumer service again, travelfrom informed me that If I can get in writing that the airline will not apply a fine for a ticket change they would change the date with only the admin fee applicable. After getting a written confirmation from the airline and forwarding this to travelfrom. The costumer service rep informs me that the information was not sufficient and that it could not be confirmed with the airline (which is closed for costumer support on the weekends, this was on a Sunday night). This is an agency which is supposed to be an intermediary between costumer and airline but they are scamming people. As this fine they mentioned that comes from the airline is not even applicable.
DO NOT BUY YOUR TICKET HERE!!!!
The reply of travelfrom again is a LIE. The airline has confirmed that no such charge is applicable. I have the written confirmation from the airline which was also sent to travelfrom. A new ticket on the airlines website for the date in question would cost me 130 euros. Travelfrom wants to charge me 150 euros (22 euro admin fee and a fine from the airline) to change the date. The fine is NOT applicable as the airline has stated multiple times. This is just a way of getting more money!
December 10, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Kristy Riley,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration, and we want to clarify our process regarding date changes and associated fees.
Our goal is to assist customers in making changes to their bookings in the most efficient and cost-effective way possible. However, it's important to note that the fees for changes are determined by the airline's tariff rules, over which we have no control. These rules vary between airlines and ticket types.
In your case, we coordinate all requests directly with the airline, and the amount to be paid for changes is calculated according to the tariff rules established by the airline. Unfortunately, we are unable to bypass or modify these rules, and we must adhere to the policies and regulations set by the airline.
We understand the complexity of your situation, and we appreciate your efforts in obtaining written confirmation from the airline. We apologize for any confusion or inconvenience caused by the discrepancy in information.
Our customer service team is here to assist you further and explore any available options within the airline's policies. We encourage you to reach out during regular business hours when the airline's customer support is available, so we can work together to find a resolution that meets your needs.
Once again, we apologize for any frustration this may have caused, and we appreciate your understanding as we work towards a solution.
Kind regards,
Kissandfly Customer Support Team
Oplichters!!!
Ik ben nog nooit in mijn leven zo hard en vies opgelicht. Ik heb 2 tickets gekocht waarvan 1tje van mijn broertje was , maar jammer genoeg heh ik op beide tickets mijn eigen naam op gezet. Travelfrom.nl heeft alleen voor de naam wijziging mij 2 dagen zo hard gestresst en zogenaamd 165 euro gevraagd om te laten wijzigen. Uiteindelijk moest ik betalen omdat het spoed was. Tot slot aangekomen bij gate Antalya en ze hebben me verteld dat er geen wijziging was en moest 25 minuten wachten voor controle van tickets en namen. Tot slot vond mensen van gate ook heel raar dat travelfrom.nl 165 boete geld vroeg. Ze zeiden voor wijziging hoef je helemaal geen geld te betalen dus je bent zwaar belazerd hebben ze gezegd. Voel me zo genaaid dat ik maatregelen ga nemen.
Ir/Madam,
I would like to tell you that I bought 2 tickets from Travelfrom.nl on 07-12-23 from Antalya to Amsterdam [FA5L0M8P][17.45 to 20.20]. Unfortunately I put my own name on both tickets, the other ticket was supposed to be my brother's name. Travelfrom.nl asked for 165 euros for the change, and in the end they received that money, see the bank statement attachment. [They say it's a fine]. Finally we got to the gate and they told us there was no change [STILL SAID THE NAME 2X TIMES] and we had to wait 25 minutes because we had to buy a new ticket. Unfortunately, gate also thought the fine of 165 was strange so they told me to ask for the money back. Finally, I ask that my money of 165 euros be transferred back to my account number. If not, I will report it and take further severe measures.
December 9, 2023
Unprompted review
Reply from Travelfrom.nl
Goededag!
Wij controleren met spoed de gegevens op uw bestelling.
Wij vragen u nog even te wachten.
We zullen ons antwoord hier zo snel mogelijk bijwerken.
UPDATE
Beste Klant, Bij het controleren van de informatie willen wij u informeren dat volgens de regels van de luchtvaartmaatschappij een geboekte reservering niet overdraagbaar is aan een andere persoon en niet op naam van iemand anders kan worden uitgegeven. Na de betaling van uw kant hebben we dus uw verzoek tot naamcorrectie verwerkt en is de nieuwe boeking met een correct ticket op 8 december naar uw e-mail verzonden. De recordlocator van de boeking ****45 . U kunt het ook vinden in uw account op onze website. Rekening houdend met de genoemde informatie willen wij u informeren dat de wijziging van de passagier is verwerkt en dat het ticket voor passagier Demir Muhammet naar uw e-mail is verzonden. Indien u nog vragen heeft, aarzel dan niet om contact met ons op te nemen.
Uw aanvraag is correct verwerkt, volgens de informatie die de luchtvaartmaatschappij ons heeft verstrekt.
Heeft u aanvullende vragen of klachten over uw bestelling, neem dan contact op met feedback@travelfrom.nl
Very helpful Andriana Nosal sorted my…
Very helpful Andriana Nosal sorted my issue with a booking error in seconds. Kind, helpful and efficient service. Tickets issued correctly sharply.
December 9, 2023
Unprompted review
Reply from Travelfrom.nl
Dear Laura Morgan,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Andriana Nosal provided you with excellent and efficient service, resolving your booking issue promptly. Customer satisfaction is our top priority, and we're glad we could assist you.
If you have any more questions or need further assistance in the future, feel free to reach out. Safe travels, and we look forward to serving you again!
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