Always willing to go extra mile , listen to What you looking for , don't rush , always Delivered excellent holiday can't do enough For customers do all boarding passes + paper work, stress fr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We went into Gorseinon store not knowing where we wanted to go, Lindsey was very helpful and took time looking through about 10 different places with us before we decided what we wanted. Lindsey was v... See more
Company replied
Nicola was as cheerful and helpful as always, checking things through to make sure everything was to our liking before finalizing our details. Felt taken care of and not rushed.
Company replied
The booking process was easy, relaxed, we had our children with us and staff were amazing with them. We didn’t have a particular holiday in mind but with a few ideas on what we would like the staff ma... See more
Company replied
Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
Travel House, Unit 44G Cwmdu Parc,, SA5 8JF, Swansea, United Kingdom
- 01792 293743
- hello@travelhouse.co.uk
- www.travelhouse.co.uk
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Travel House
Thankyou so much for your 5* Review😊- sophie
Very helpful una joy to talk to very…
Very helpful una joy to talk to very friendly I made it so easy to book with them for the second time
September 20, 2026
Outstanding and friendly staff always…
Outstanding and friendly staff in the Pontypridd branch. They are so helpful , nothing is too much trouble . It’s a pleasure to go in , It’s the only place I will go to book my holidays .
September 23, 2026
Excellent go above and beyond to help…
Excellent go above and beyond to help you . Very friendly and helpful highly recommend
September 16, 2026
Zoe was brilliant
Zoe was brilliant, she found us a lovely holiday at a good price. She handled all the details for me so we can just relax and enjoy our holiday. She was polite, helpful and friendly at all times. She is a real asset to the company. Will definitely book with her again next time.
September 23, 2026
Reply from Travel House
Thank you so much for your five star review! Have a lovely time!
Kind regards,
Zoe
Reply from Travel House
Thank you for the kind words. I'm glad to be of assistance.
Have a great holiday
Clare
Excellent service as always. A*
Excellent service as always from start to finish. Great communication A*. 👍
September 23, 2026
Excellent service as always
Excellent service as always!
Charlie Berrow was our travel agent. We received excellent service. Charlie worked with my friend and myself over a few days ensuring that we booked the cruise that we wanted. She listened to our requests then found the perfect cruise for us. She was very patient and made sure that she got us the best deal available.
This is the second cruise that we have booked with Travel House via Charlie and on both occasions Charlie has gone above and beyond to provide us with the holiday we wanted. Excellent member to the Travel House team.
September 22, 2026
Reply from Travel House
We are so pleased to hear about your excellent experience with us! It is wonderful to know that our team member provided such dedicated and patient service in finding the perfect cruise for you and your friend. We truly appreciate your continued loyalty and positive feedback. We look forward to assisting you with future travel plans!
The lady think she was called Helen was…
The lady think she was called Helen was amazing nothing was too much trouble. Very friendly & helpful
September 22, 2026
Friendly ,polite
Friendly ,polite, helpful, what more can I say ,lovely ladies working there
September 21, 2026
Absolutely 100% Service As Always with…
Absolutely 100% Service As Always with Lisa Necrews
September 22, 2026
Absolutely brilliant as always
Absolutely brilliant as always
All the staff are friendly and polite l always look at holidays before l come in and they always price match with no hassle it's a pleasure going into Brynhyfryd Travel House.
September 15, 2026
Olivia very helpful and does a…
Olivia very helpful and does a wonderful job Always gets us a holiday we want
September 22, 2026
the staff were great
September 22, 2026
Reply from Travel House
Hi Paul,
Thank you for your 5 Star review.
It was my Pleasure.
Poppy 😊
Fantastic advice fantastic staff…
Fantastic advice fantastic staff fantastic prices Lisa the manager was great
September 21, 2026
Reply from Travel House
Thank you for your wonderful 5-star review! We are so pleased to hear that you received great service and found our staff to be lovely and knowledgeable. We appreciate your kind words.
From the moment we walked into travel…
From the moment we walked into travel house, we were met with a smile and a how could I help you today. It was easy booking a holiday we had a good conversation with your rep who had a good knowledge and understanding of what we were looking for it was a great experience. Walked away both very happy and looking forward to our holidays we booked.
September 13, 2026
Reply from Travel House
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our team. We appreciate your feedback and look forward to assisting you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.