Travel House Reviews 

5,901
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,713 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, patient, and deeply knowledgeable when guiding people through various exciting destination choices. Travelers often mention that staff members go completely above and beyond to ensure every single travel detail is handled with absolute professionalism. Consumers consistently note that the overall booking process is delightfully stress-free, remarkably smooth, and perfectly tailored to individual preferences and financial limits. Many visitors truly appreciate receiving wonderful first-class service from a dedicated, welcoming team that consistently makes planning future trips an absolute pleasure every single time.

What people talk about most

Staff

Customers had great appreciation for the staff, frequently highlighting their professional, friendly, and... See more

Holidays

Users describe positive interactions with holidays, highlighting the helpful and pleasant staff who... See more

Service

Reviewers mention positive feedback about service, highlighting a stress-free and efficient booking... See more

Booking process

People report positive experiences with the booking process, describing staff as extremely helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing that consumers feel well taken care of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always willing to go extra mile , listen to What you looking for , don't rush , always Delivered excellent holiday can't do enough For customers do all boarding passes + paper work, stress fr... See more

Rated 5 out of 5 stars

We went into Gorseinon store not knowing where we wanted to go, Lindsey was very helpful and took time looking through about 10 different places with us before we decided what we wanted. Lindsey was v... See more

Company replied

Rated 5 out of 5 stars

Nicola was as cheerful and helpful as always, checking things through to make sure everything was to our liking before finalizing our details. Felt taken care of and not rushed.

Company replied

Rated 5 out of 5 stars

The booking process was easy, relaxed, we had our children with us and staff were amazing with them. We didn’t have a particular holiday in mind but with a few ideas on what we would like the staff ma... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Currency Exchange Service
  4. Travel Aggregator
  5. Travel Clinic
  6. Travel Insurance Company

Written by the company

Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!

The Time Is Now

Written by the company

Don’t Wait, THE TIME IS NOW!
With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.

Book With Confidence

ABTA & ATOL protected for your peace of mind.

All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.

Contact info


4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(5,901)

2,676 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mia she is fantastic

Mia she is fantastic. And so helpful , that’s why we keep going back to her .

September 19, 2026
Travel House logo

Reply from Travel House

Thank you so much for your lovely 5 star review. We will pass your comments on to Mia. Thank you again for booking with us. Kind regards
Travel House Port Talbot

Rated 5 out of 5 stars

Great experience

Great experience. Annie as usual was very professional and very helpful. We always book our holiday with her.
Very friendly atmosphere in the shop.
All in all excrllent experience.

September 19, 2026
Travel House logo

Reply from Travel House

Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently have such a positive experience with us and that our team creates a friendly atmosphere. We truly appreciate your loyalty and kind words.

Rated 5 out of 5 stars

The lady that looked after me was…

The lady that looked after me was brilliant I went in with the holiday i wanted and she found it for me and because your price came in more she gave it to me at the price of what is was online so I was chuffed

September 16, 2026
Travel House logo

Reply from Travel House

Thank you for your fantastic 5-star review! We are so pleased to hear that our team member was able to find the perfect holiday for you and ensure you received the best possible price. We're delighted you were so happy with the service!

Rated 5 out of 5 stars

Brilliant

Brilliant, dave went above and beyond finding a perfect few days away for a party of people with a couple of travellers being disabled.i would highly recommend

January 30, 2026
Travel House logo

Reply from Travel House

We're so happy to hear that our team was able to create a perfect and accessible getaway for your group. Thank you for your wonderful recommendation!

Rated 5 out of 5 stars

Helpful and friendly staff throughout…

Helpful and friendly staff throughout the process

September 17, 2026
Travel House logo

Reply from Travel House

Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful and friendly throughout your experience with us.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, and pleasant.

September 17, 2026
Travel House logo

Reply from Travel House

Hi Martin,

Thank You for your 5* Review. It was my pleasure to book your Cruise 😊

Poppy 😊

Rated 5 out of 5 stars

Booking made easy

Kelly made the whole experience of booking with travel house really easy, she changed some details with no bother and kept me updated with emails and phone calls regarding these changes, I would definitely recommend booking with them and will be booking our next trip to Japan and China when the time comes.

September 18, 2026
Travel House logo

Reply from Travel House

awe - thats really kind Karen !
thanks for your 5* review 🥰

Rated 5 out of 5 stars

Top class service from everyone that…

Top class service from everyone that works there.Always book my holiday there very helpful and got lots of time to help you.they always try to get the best deal for you fantastic place.

September 17, 2026
Travel House logo

Reply from Travel House

Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood

Rated 5 out of 5 stars

You must be sick of me

You must be sick of me. Telling everyone how easy and convenient it is to book with travel house. I’ve just booked my 10 th holiday there. I only went in to check in for my next excursion and ended up booking for the new year. Brilliant service

September 10, 2026
Travel House logo

Reply from Travel House

We are so pleased to hear about your wonderful experiences with us! It's fantastic to know that you find booking your holidays so easy and convenient, and we truly appreciate your continued loyalty. We look forward to helping you plan many more amazing trips!

Rated 5 out of 5 stars

Excellent service from the Gorseinon…

Excellent service from the Gorseinon team as always.

September 17, 2026
Travel House logo

Reply from Travel House

Good Afternoon,
Thank you for taking the time to leave us a 5* service review.
It's great to hear that the service you received was excellent.
Many Thanks
Lindsey Branch Manager
Travel house Gorseinon

Rated 5 out of 5 stars

Friendly knowledgeable staff

Friendly knowledgeable staff

September 10, 2026
Travel House logo

Reply from Travel House

Good Afternoon
Thank you for taking the time to leave us a 5* service review.
It's great to hear that my staff are friendly and knowledgeable.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon

Rated 5 out of 5 stars

Lindsey just makes everything easy

Lindsey just makes everything easy . She works so hard to find the right cruise for us . We have a disabled daughter and she know exactly what we need .

September 16, 2026
Travel House logo

Reply from Travel House

Good Afternoon
Thank you for taking the time to leave us a 5* service review.
It's always a pleasure finding you the right cruise that suits all your needs.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon

Rated 5 out of 5 stars

Great communication and service yet…

Great communication and service yet again!! Thank you!!!

September 16, 2026
Travel House logo

Reply from Travel House

Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look