Always willing to go extra mile , listen to What you looking for , don't rush , always Delivered excellent holiday can't do enough For customers do all boarding passes + paper work, stress fr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We went into Gorseinon store not knowing where we wanted to go, Lindsey was very helpful and took time looking through about 10 different places with us before we decided what we wanted. Lindsey was v... See more
Company replied
Nicola was as cheerful and helpful as always, checking things through to make sure everything was to our liking before finalizing our details. Felt taken care of and not rushed.
Company replied
The booking process was easy, relaxed, we had our children with us and staff were amazing with them. We didn’t have a particular holiday in mind but with a few ideas on what we would like the staff ma... See more
Company replied
Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
Travel House, Unit 44G Cwmdu Parc,, SA5 8JF, Swansea, United Kingdom
- 01792 293743
- hello@travelhouse.co.uk
- www.travelhouse.co.uk
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First class service all the way made…
First class service all the way made our booking so easy
September 15, 2026
Reply from Travel House
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Hi went in looking for a 4 night break…
Hi went in looking for a 4 night break with coach company the lady Nicola got books helped us choose the trip that suits us very polite lady nothing was too much trouble very social looking approach felt at ease talking to her booked straight away x
September 15, 2026
Reply from Travel House
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience and found the assistance helpful in choosing your perfect trip. We appreciate your kind words.
The staff are so welcoming
The staff are so welcoming, and find your holiday at the right price , with the booking of seats and car park you can always rely on first class service from start to finish well done to the team at Aberdare once again , see you soon
September 15, 2026
Reply from Travel House
Hi Paul, Thank you for taking the time to leave us such a lovely 5* review. LISA
Very helpful again and certainly know…
Very helpful again and certainly know their stuff
September 15, 2026
Reply from Travel House
Hi Both,
Thank you so much for your continued support and the 5* review, always a pleasure.
Kind Regards
Sophie
Reply from Travel House
Thank you for your kind review.
Many thanks,
Laura
Amanda was brilliant she phoned and…
Amanda was brilliant she phoned and told the cruise company we were going to care for my mum and mother n law and we need to board ship together and to dine together very good
September 14, 2026
Reply from Travel House
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Always a great service
Always a great service. Staff are polite and professional and prices are very competitive. We regularly book our holidays here. Excellent service
September 13, 2026
Reply from Travel House
Hi Sian,
Thank you so much for your amazing 5 star review! It was pleasure helping you find your holiday. I will see you soon for your boarding passes and tickets😊
Kind regards,
Tab.
Reply from Travel House
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced fantastic service from our team. We truly appreciate your kind words.
Kind Regards,
Travel House Brynhyfryd
Very welcoming staff on arriving at…
Very welcoming staff on arriving at travel house,
Really knowledgeable on the area we wanted to visit,
Thanks for making it easy.
September 14, 2026
Reply from Travel House
Thank you so much for your wonderful 5-star review! We are delighted to hear that our team was welcoming and knowledgeable, making your experience easy. We truly appreciate your kind words!
Kind Regards,
Travel House Brynhyfryd
Really helpful easy to talk so quick…
Really helpful easy to talk so quick with all details
September 14, 2026
Reply from Travel House
We're so happy to hear we provided quick, helpful details. We appreciate your kind words!
Disneyland Paris booking
Amazing service both via messenger and in shop. Made my booking for Disneyland Paris so easy.
September 6, 2026
Reply from Travel House
Thank you for your fantastic 5-star review! We are so pleased to hear that our service, both via messenger and in-shop, made your Disneyland Paris booking easy.
Great help
The staff were very helpful and found a holiday within our price range. They told us exactly how much it would cost, the location and details of the resort.
Many thanks
September 11, 2026
Reply from Travel House
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Super efficient gave me some good…
Super efficient gave me some good advice and found me a great deal.
September 13, 2026
Reply from Travel House
Hi, Thank you for taking the time to leave us a lovely 5 * review. Lisa
We've booked with them before and may I…
We've booked with them before and may I say the service is second to none. I would gladly recommend them to all my friends and family
September 9, 2026
The staff were very helpful and had…
The staff were very helpful and had time to find the best option for us
September 4, 2026
Reply from Travel House
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Excellent service by Lyndsey at the…
Excellent service by Lyndsey at the Gorseinon Branch. Very helpful and knowledgible. Will use again
September 12, 2026
Reply from Travel House
Good Afternoon
Thank you for taking the time to leave us a 5* service review.
I am pleased to hear that you received excellent service, and that I was helpful and knowledgeable.
Many Thanks
Lindsey Branch Manager
Travel House Gorseinon
Reply from Travel House
Hi Mr Prothero, thank you for your fantastic 5-star review! Hope you have a lovely cruise and we will see you soon. Kind regards, Tab.😊
Reply from Travel House
Thank you so much for your kind words. We’re delighted to hear you found our service helpful. We really appreciate your feedback and look forward to helping you again in the future.
Have a great holiday
Clare
I’ve booked a few family holidays with…
I’ve booked a few family holidays with travel house Blackwood and every time they go above and beyond to do they best to give us a lovely holiday x
September 13, 2026
Reply from Travel House
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.