traveloka.com Reviews 

**Update 16/12/2025. Issue has NOT been resolved. Traveloka has promised a full refund but is delaying paying it. Do not trust this company, you've been warned.**

I booked and paid for a premium room with Traveloka, the 2 Bedroom Beachfront With Rooftop Hot Tub Ocean View at Malibu Mooloolaba, paying the full premium rate.

FAILURE TO DELIVER (The Bait-and-Switch):

* Selection Error: Traveloka's website showed the premium Hot Tub room available for selection, but their system automatically downgraded my booking to a standard, non-hot tub room (2 Bedroom Beachfront) while charging me the higher price.

* Confirmed Deflection: The hotel confirmed they never received a booking for the hot tub room. When presented with irrefutable photographic evidence of their website error, Traveloka refused to issue a refund, deflecting blame by stating the hotel "did not approve it."

* Ongoing Misrepresentation: I have evidence (video) that Traveloka continued to falsely advertise the Hot Tub room as available on their site even after I was checked into the inferior room.

Traveloka demonstrated deceptive conduct, failed to deliver the paid-for product, and wasted my vacation time with endless stalling tactics ("we are actively reviewing your concern").

FINAL RESOLUTION:
Due to their refusal to resolve the issue, I have filed a formal chargeback with my credit card provider for the full amount of $1,827.66.

* Do not trust the room type or availability shown on the Traveloka website.
* If a problem occurs, Traveloka will not assist.
* Save yourself stress and money: ALWAYS book directly with the hotel.
* If you experience the same issue raise a charge-back with your payment/ credit card provider
* Submit a complaint dispute with the ACCC and the Fair Trade

Fraudulent company. Attempted to withdraw money from my bank with a random phone call claiming to BE my bank with the intent of PREVENTING fraud!!

NEGATIVE STARS. Traveloka is the worst platform I’ve ever used.

My whole experience is a joke. First try FAILED because their system only gave me 3 minutes to make payment absolutely unreasonable. Then the second booking showed one price on the page, but when I paid, the amount suddenly jumped by $74.85. How is that not fraudulent behaviour?

And the best part? They keep blaming “multiple bookings” when I only had ONE actual booking. The failed one was caused by their own system and they admitted it afterwards but can only give FLIGHTS VOUCHERS, hello?? how would I even buy from your website again scammers.

Customer service is another disaster change agent for every replies. Their “24/7 hotline” is useless I called nonstop for almost a week and couldn’t reach anyone. At this point I don’t even know if they blocked me. Every time they reply, they change their story: system issue → airline policy → multiple bookings → system fluctuation. They can’t even keep their lies straight.

All they do is push coupons nobody wants. I don’t want your voucher for flight.

Traveloka is unreliable, inconsistent, and honestly its like a registered scam.

It’s big fraud company🤬🤬 because I booked a ticket on December 18th and there gave me January 8th and I called to them regarding issue the wrong tickets dates. And asking me to extra 400 dollars after having 3 days of conversation with customer service. Misleading customer with incorrect dates and charging extra money. Using business strategy’s. Don’t buy any tickets from Traveloka.com… it’s fraud company.

Avoid this travel agency like the plague! Their customer support is useless—you’ll wait forever for a single response, and when they finally bother to reply, they just blame everyone else. We never got our refund, and the agent had the nerve to blame the airline even though the airline’s policy follows U.S. DOT regulations. These people are dishonest, careless, and completely unprofessional. Save yourself the stress—go anywhere else but here!

Beware of scammy Traveloka. This platform purposely increases prices during the promo window that’s supposed to reward customers. Once you book at a higher price than usual, a few hours later, after the promo period ends, the price returns to normal. You can try to submit the “Best Price Guarantee” claim, but they’ll simply reject it for weak reasons, such as the URL not meeting their terms and conditions or being “invalid.” Even after you email them and provide detailed comparisons, they’ll gladly ignore or complicate the process until you give up.

Disappointing and embarrassing. Other apps could offer compensation as a token of appreciation and apology. But this apps never given any compliment or support for customers.

The customer service chat through the app has not been working for the 2 days I have tried to reach someone. I’ve sent 2 emails and neither has received a response. It seems there is no customer service - when it’s advertised as being 24/7. I tried to reach the airline directly with my booking number and it’s not recognized. I haven’t even started my travel yet and am anxious about what may happen.

Terrible!! Such bad experience with traveloka!!
Valid ticket with purchase email and flight eTicket. when at airport staff said no Bookings. Airport staff/ Cathay Pacific staff/ traveloka staff had three way conversation still can't solve the problem and My flight already took off
Traveloka tried getting next flight can't find. Next day also no promises. I was offered cancellation of ticket with refund Also promise additional compensation for my return flight. I missed all family gatherings.
After all that nightmare and promise of refund with all their email assurances of refund and compensation I only got $25 refund!!!
This is really a scam!!!
Please do not book through traveloka.
I wish I had read the reviews before bookinbg

I use payid (Australia payment ) to make payment but payid always hold up transaction to new receiver for 24 hours while traveloka time limit is 2 hours. Your FAQ says if payment is pending, contact bank to approve the payment, I follow exactly the same thing but my account is deducted the fee but reservation is cancelled. I also follow FAQ to contact Customer Service but it has been 8 days with many times of calling and emails case number 44811165 but the only answer I get is waiting for investigation and keep waiting, Traveloka will progress further once receving the fund ( payid payment often arrives instantly after approval ). Maybe this is the last time I use traveloka. Your payid payment method is very confusing and not clear enough about potential issues and I'm sure I'm not the only case. Please fix it as it causes tons of frustration and you're losing your customers

super scam of luring people to the website with false info such as impossible flight route with impossible rate.
Example when you search google for direct flight from Da Nang to Cebu it will lead to traveloka with good price. But when you actually entered the site it's gone, only connecting flights with huge cost.

No customer service. Can’t even type in my enquiry, 4 hours after simple flight ticket booked …no confirmation..!!!!

The site keeps showing a fare of $645, but at checkout it jumps to $2,250. This has happened more than once, and it feels like a complete waste of time.

To make matters worse, when I try to rebook another flight, I get the warning:

“You’ve reached the airline’s limit of unpaid booking(s)! You’ve already booked this flight without paying before, and this airline has a limit of unpaid reservations of the same flight. So, this is the last booking where we can hold the price & seat(s) for you.”

The only reason I have to keep rebooking is because the site initially shows the wrong price. This makes for an incredibly frustrating user experience.

Run away from this scam travel platform!

I tried to book a ticket with Traveloka (first time) and I compared the price with other OTAs and found that the price at Traveloka is more expensive for other OTAs as well as airlines website.

They said best price guarantee and can claim for the difference amount but the terms and conditions are very tricky!

Stay away from this travel agency!!!

Bait and switch practice ...
The new round trip price is absolutely garbage, as we select the return trip, we ended up paying more than if we would have buy the ticket separately.

1. I booked the hotel 2 rooms and paid. 2 days after, I sent an email to the hotel to check if they received the booking from Traveloka, the answer is 'no'
2. I asked Traveloka via email and call to customer service that which name they use for my booking, so I can ask hotel again to recheck.
3. Traveloka rejected to give me the answer which name they use to make a booking for me and then asked me to send them my passport as hotel asks for.
4. After I sent passport to them, they replied via email, my passport is not valid as the nationality is not as same as the location I booked also they name is abit different
5. I informed them that what nationality shouldn't be matter of where I'm from, and I should be able to book from wherever in this world.
6. They said If I book from Singapore then I need to show Singapore passport. Hello? If I'm working in Singapore, and my passport is not Singaporean, how can I book? What a stupid excuse is this?
7. I asked them to change the guest name and use my so call Singaporean family passport and tell them, please proceed to confirm with hotel as of now you got real name+Singaporean passport + book in Singapore also
8. They said they recommend me to cancel the booking and rebook again
9. I asked them the real reason why they can't confirm with hotel as of now it's 7 days already
10. They only replied please wait for the further update.

I almost never give reviews, but I feel this is very important to convey, so that no one gets trapped again by this company's rotten plan to reap abundant profits in a naughty, fraudulent way... yes, I was cheated... twice already..

I am furiously disappointed with Traveloka! Booking seemed easy at first, but when things went wrong, their customer service was completely useless. They just keep sending template replies and avoid solving the real problem.

Their app crashed, forcing me to reschedule unnecessarily, costing me extra money, time, and so much stress. I feel cheated and ignored as a customer.

Traveloka promises to be a “trusted travel platform,” but their service is bullshit. After this nightmare, I will never use Traveloka again, and I strongly warn everyone to think twice before booking with them.

Traveloka prides itself as being a marketplace and platform for all your travel needs but if something goes wrong, forget about getting them to provide genuine support. They will shirk responsibilities and push blame to their suppliers instead.

Spent an eternity inserting the extensive information they wanted for each passenger, including passport info, expiration, birthdays, the works.. go to pay, “ah, be aware the price has changed”… yes, it had doubled. No thanks! The whole thing just has me furious.