Quick, easy, no silly refreshing of prices.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This is my 4th ticket booked through TravelUp. I have always had an excellent experience with their service. The booking process is easy, prices are competitive, and everything has been handled smoot... See more
Company replied
I used travel up for the first time for a hotel stay on madison ave in midtown manhattan (lotte New York palace) over the Easter break. I couldn’t fault them at all. Made the booking in early Feb, got... See more
Company replied
Shamas Nadeem helped us by finding new flights since one of our flights got cancelled. They were patient with us and provided the best alternative that best fit our schedule. We are happy about the cu... See more
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Company details
About TravelUp
Information provided by various external sources
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
108K reviews
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great prices with flexible payment…
great prices with flexible payment options. easy to navigate website which is user friendly
April 19, 2026
Reply from TravelUp
Good morning, Mr. Faheem,
Thank you very much for your 5-star review.
We’re delighted to hear that you found our prices competitive and appreciated the flexible payment options available. It’s also great to know that you found our website easy to navigate and user-friendly.
Providing a smooth, accessible booking experience along with great value is very important to us, so your feedback is truly appreciated.
We look forward to assisting you again with your future travel plans.
Regards,
TravelUp
ABSOLUTLEY APALLING CUSTOMER SERVICE DO NOT BOOK
Absolutely appalling customer service was not even willing to help even a single bit after being on the phone with me for only two minutes he said there's nothing he can do. Did not even bother helping with the situation or problem
Do not travel with them as they will waste your time and take your money absolutely do not recommend
April 18, 2026
Unprompted review
Reply from TravelUp
Good morning,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration caused during your recent contact with our team.
We sincerely apologise that you felt your query was not properly heard or supported. This is not the level of service we aim to provide, and we fully understand how disappointing it must have been to feel that your concerns were not addressed.
We always strive to assist our customers as much as possible within the options available to us, and we are sorry if this was not clearly communicated or if you felt the interaction was unhelpful.
Your comments have been noted and will be shared with the relevant team for review as part of our ongoing efforts to improve customer service and communication.
If you would still like us to look into your case, please contact us with your booking details so we can review the situation further and assist where possible.
Once again, we are sorry for the inconvenience caused and thank you for your feedback.
Regards,
TravelUp
Reply from TravelUp
Good morning,
Thank you very much for your 5-star review.
We really appreciate your support and are pleased to hear that you had a good experience.
We look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Too many unnecessary offers
The booking is easy and straightforward, it took 5 minutes to complete. However you want additions are too many and unnecessary.
April 19, 2026
Reply from TravelUp
Good morning, Alex Maraka,
Thank you very much for your 4-star review and for taking the time to share your feedback.
We’re delighted to hear that you found the booking process easy and straightforward, and that you were able to complete your reservation quickly. It’s also really helpful to hear your comments regarding the additional options during booking. We understand that not all extras are necessary for every customer, and your feedback will be shared with our team as we continue to refine and simplify the experience.
We truly appreciate your support and hope to have the opportunity to welcome you again in the future and provide an even better experience.
Regards,
TravelUp
USER FRIENDLY
April 19, 2026
Reply from TravelUp
Dear Raja,
Thank you so much for your wonderful 5-star review!
We truly appreciate you taking the time to share your experience with TravelUp. It means a lot to our entire team to know that you were satisfied with our service. Your kind words motivate us to continue working hard to provide smooth, reliable, and supportive assistance to all our customers.
We are especially pleased to hear that your experience met your expectations, as customer satisfaction is always our top priority. We understand how important travel plans are, and we always aim to make the process as easy and stress-free as possible.
Your feedback will be shared with the team as it will certainly encourage everyone here at TravelUp to keep delivering the best possible service.
Thank you once again for choosing TravelUp. We look forward to assisting you again with your future travel plans.
Warm regards,
TravelUp
Reply from TravelUp
Dear Sajjad,
Thank you very much for taking the time to leave us a 5-star review and for sharing your kind feedback.
We are genuinely pleased to hear that you had a positive experience with TravelUp. Customer satisfaction is at the heart of everything we do, and it is always rewarding for our team to know that our efforts have made your travel arrangements smoother and more comfortable.
We understand how important it is for travel plans to be handled efficiently and with care, and we are glad that we were able to meet your expectations. Your feedback is greatly appreciated and will be shared with the wider team as it serves as encouragement for us to continue maintaining a high standard of service.
At TravelUp, we always strive to provide clear communication, timely assistance, and reliable support throughout every stage of the booking and travel process. Hearing that you were satisfied with your experience reassures us that we are moving in the right direction.
Thank you once again for choosing TravelUp and for your kind words. We truly value your support and look forward to assisting you again with your future travel plans.
Kind regards,
TravelUp
very quick and easy
April 19, 2026
Reply from TravelUp
Dear Payal,
Thank you very much for your 5-star review.
We’re really pleased to hear that you found the service quick and easy. At TravelUp, we always aim to make the booking and support process as smooth and hassle-free as possible, so it’s great to know we met your expectations.
Your kind feedback is greatly appreciated and will be shared with our team as encouragement to continue delivering a simple, efficient, and reliable service.
We look forward to assisting you again with your future travel plans.
Kind regards,
TravelUp
great and easy to understand
April 19, 2026
Reply from TravelUp
Dear Robert,
Thank you very much for your 5-star review.
We’re really pleased to hear that you found everything great and easy to understand.
At TravelUp, we always aim to keep our communication clear and the booking process as straightforward as possible, so it’s great to know we achieved that for you.
Your kind feedback is truly appreciated and will be shared with our team as encouragement to continue providing a simple, smooth, and reliable service.
We look forward to assisting you again with your future travel plans.
Kind regards,
TravelUp
cheaper than other providers on our…
cheaper than other providers on our search today. easy booking
April 18, 2026
Reply from TravelUp
Dear Will,
Thank you very much for your 5-star review and for sharing your experience with TravelUp.
We’re really pleased to hear that you found our fares cheaper compared to other providers during your search, and that the booking process was easy and straightforward for you. At TravelUp, we continuously work to ensure we offer competitive pricing while also making the booking experience as simple and efficient as possible.
It’s always great to know that customers are able to find both value and convenience when booking with us. We understand how important it is to secure the right flight at the right price without any unnecessary complications, and we’re glad we were able to meet your expectations on this occasion.
Your feedback is greatly appreciated and will be shared with our team as it serves as encouragement for us to continue improving both our pricing and service experience for all customers.
Thank you once again for choosing TravelUp. We look forward to assisting you with your future travel plans.
Kind regards,
TravelUp
This site has offered the best deal
April 18, 2026
Reply from TravelUp
Dear Kadi,
Thank you very much for your 5-star review and for sharing your experience with TravelUp.
We’re delighted to hear that you found our website offered the best deal available. Providing competitive pricing is something we work hard on every day, and it’s always rewarding to know that our customers are able to benefit from that when searching for their travel options.
Alongside great value, we also aim to make the booking process as smooth and straightforward as possible, so you can secure your flights quickly and with confidence. It’s great to know that your experience reflected both value and ease when using our service.
Your feedback is sincerely appreciated and will be shared with our wider team. Positive comments like yours encourage us to continue improving our pricing, service, and overall customer experience.
Thank you once again for choosing TravelUp. We look forward to assisting you with your future travel plans.
Kind regards,
TravelUp
Always an easy process & trouble free…
Always an easy process & trouble free booking using Travelup
April 18, 2026
Reply from TravelUp
Dear Mark,
Thank you very much for your 5-star review and for taking the time to share your experience with TravelUp.
We’re really pleased to hear that you find the booking process with TravelUp to be easy and trouble-free. Providing a smooth and hassle-free experience from start to finish is something we place a strong focus on, so it’s great to know that we are consistently meeting your expectations.
We understand that booking travel should be straightforward, with clear steps and minimal stress, and our aim is always to make the process as simple and efficient as possible. From searching for flights to completing a booking, we work hard to ensure everything is user-friendly and reliable.
Your feedback is truly appreciated and will be shared with our team. Positive comments like yours are very encouraging and help us continue improving and maintaining a high standard of service for all our customers.
Thank you once again for choosing TravelUp. We look forward to assisting you with your future travel plans and continuing to provide you with a smooth booking experience.
Kind regards,
TravelUp
v good experience
April 18, 2026
Reply from TravelUp
Good morning, Mr. Preston,
Thank you very much for your 5-star review.
We’re delighted to hear that you had a very good experience with us. Your feedback is greatly appreciated and means a lot to our team.
We look forward to assisting you again with your future travel plans.
Regards,
TravelUp
VERVY GOOD I really like it
April 18, 2026
Reply from TravelUp
Good morning,
Thank you very much for your 5-star review.
We’re delighted to hear that you really liked your experience with us. Your kind feedback is greatly appreciated and means a lot to our team.
We look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Reply from TravelUp
Good morning, Bill Boothby,
Thank you very much for your 5-star review.
We’re delighted to hear that you were pleased with the speed, efficiency, and accuracy of our service. Providing a smooth and reliable experience is very important to us, so it’s great to know this was reflected in your booking.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Great Experience and smooth interface
Great Experience and smooth interface. I was hoping to see Klarna, but unfortunately it was not there. I had to pay in full.
April 18, 2026
Reply from TravelUp
Good morning,
Thank you very much for your 4-star review and for sharing your feedback.
We’re delighted to hear that you had a great experience and found the interface smooth and easy to use. It’s always encouraging to know that our platform is working well for our customers.
We also appreciate your comments regarding Klarna. We understand that flexible payment options are important, and your feedback has been noted and will be shared with our team as we continue to review and expand our payment methods.
Thank you again for your support, and we hope to have the opportunity to assist you again in the future.
Regards,
TravelUp
GOOD SERVICE
April 18, 2026
Reply from TravelUp
Good morning,
Thank you very much for your 5-star review.
We’re delighted to hear that you were happy with our service. Your feedback is greatly appreciated and means a lot to our team.
We look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Ignoring request for refund following cancelled flight
I sent a query to TravelUp regarding a cancelled flight on 1st March and, whilst I received an initial response asking for further detail within 2 days, once I asked for a refund and provided evidence from the carrier that I was entitled to do so, they have not provided a single response. I believe I'm being ignored on purpose, but it's too much money for me to simply abandon.
March 3, 2026
Unprompted review
Reply from TravelUp
Good morning, Sophie Schorah,
Thank you for taking the time to share your feedback. We are very sorry to hear about the frustration and concern you have experienced regarding your refund request.
We understand how upsetting it is when a flight is cancelled and you feel your request for a refund is not being progressed or clearly communicated. This is not the level of service we aim to provide, and we sincerely apologise for the lack of response you have received after your follow-up.
We would like to reassure you that we do not intentionally ignore customer requests. However, during periods of high demand or disruption, response times can be longer than usual, particularly for cases requiring investigation with the airline and supporting documentation.
That said, we fully recognise that this does not excuse the delay or the inconvenience caused, and your feedback has been escalated for urgent review with our support team.
We would also like the opportunity to resolve this for you as quickly as possible. Please contact us directly with your booking reference and any correspondence so we can prioritise your case and provide you with a clear update.
Once again, we are truly sorry for the inconvenience caused and thank you for your patience.
Regards,
TravelUp
quick service and clear instructions
April 18, 2026
Reply from TravelUp
Good morning, Mrs. Alice Matimba,
Thank you very much for your 5-star review.
We’re delighted to hear that you experienced quick service and found the instructions clear. Providing a smooth and easy process for our customers is very important to us, so it’s great to know this was reflected in your experience.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Hey scammers
Hey scammers
You can send long replies on here but cannot reply to any emails I have sent on official channels regarding my refund. No contact via email or call for over 2 months and I’m still waiting my refund of just under £4000 . Money you took within minutes and not refunding back . FYI having spoken to the airline directly , they refund form there side is done , it’s you you not communicating or refunding customers now!!!
And since you asked here is my booking reference number - 3873300 and Your Booking No TH3400718.
You must know why there are two !!
April 16, 2026
Unprompted review
Reply from TravelUp
Good morning.
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration this situation has caused you.
We would like to sincerely apologise for any delay in responding to your query. We completely understand how important timely assistance is, especially when travel plans are affected. Please rest assured that no customer is being ignored.
Due to the ongoing situation in the Middle East, we have experienced an exceptionally high volume of urgent requests relating to flight disruptions, cancellations, and schedule changes. This has placed significant pressure on our customer service teams and has unfortunately led to longer response times than usual as we work through all cases as quickly as possible.
We also want to reassure you that we are a fully legitimate travel company, working closely with airlines and suppliers to support all affected customers and resolve outstanding issues.
Your case has been highlighted and escalated to our team for review, and we will ensure it is investigated as a priority. We sincerely apologise for the inconvenience and frustration caused and appreciate your patience during this very busy period.
Once again, thank you for your feedback, and we are sorry that your experience has not met expectations.
Regards,
TravelUp
Easy to use and straightforward
Easy to use and straightforward, will be using it again
April 18, 2026
Reply from TravelUp
Good morning, Jiban Bajracharya,
Thank you very much for your 5-star review.
We’re delighted to hear that you found our service easy to use and straightforward. It’s also wonderful to know you plan to use us again—that means a lot to our team.
We truly appreciate your support and look forward to assisting you with your future travel plans.
Regards,
TravelUp
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