Quick, easy, no silly refreshing of prices.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This is my 4th ticket booked through TravelUp. I have always had an excellent experience with their service. The booking process is easy, prices are competitive, and everything has been handled smoot... See more
Company replied
I used travel up for the first time for a hotel stay on madison ave in midtown manhattan (lotte New York palace) over the Easter break. I couldn’t fault them at all. Made the booking in early Feb, got... See more
Company replied
Shamas Nadeem helped us by finding new flights since one of our flights got cancelled. They were patient with us and provided the best alternative that best fit our schedule. We are happy about the cu... See more
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Company details
About TravelUp
Information provided by various external sources
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
108K reviews
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Shocking!
Shocking!
Beware, you cannot manage your own booking or reach anyone in TravelUp. I've emailed and have yet to receive a response. Called to be advised over 1 hour waiting time. Waited an hour twice to be disconnected on both occasions. Left voicemail for callback which was unsuccessful.
My flight changed and couldn't go ahead due to the minimum layover time not meeting requirements and could not be confirmed. The airline couldn't amend due to Travelup owning the flight.
Would not recommend using this company as you cannot communicate
April 21, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Booking was easy with no hidden charges
April 20, 2026
Reply from TravelUp
Good morning,
Thank you very much for your 5-star review.
We’re delighted to hear that you had a smooth and positive booking experience. It’s great to know that everything was straightforward and transparent for you, as we always aim to make the process as easy and clear as possible.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Extremely Frustrating Experience. Not Recommended
I had a terrible experience with TravelUp. They treated me very poorly and deducted money unnecessarily. My flight was cancelled by the airline, but TravelUp made the situation extremely stressful and frustrating instead of helping.
They did not send my refund on time. I had to wait 9 weeks and eventually had to go through my bank to get my money back. Even then, they deducted some amount, claiming it was an “admin fee.”
What’s worse is that the airline had already refunded them the next day, yet they still delayed my payment and caused a lot of inconvenience.
Very disappointing service. I would not recommend them at all.
March 2, 2026
Unprompted review
Reply from TravelUp
Good morning, Mr. Bajwa,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration this situation has caused you.
We fully understand how upsetting it is when a flight is cancelled by the airline and there are delays or confusion around the refund process. We sincerely apologise that this led to inconvenience and required you to pursue the matter through your bank.
While refund timelines and any applicable administrative fees can depend on the booking terms and the airline’s processes, we appreciate that this should always be clearly explained and handled in a transparent and timely manner. We are very sorry that you feel this was not the case in your experience.
Your comments regarding communication, delays, and handling of your refund have been noted and escalated for review. We take feedback like this seriously as it helps us identify where improvements are needed in our service and processes.
If there are any outstanding concerns, we would welcome the opportunity to review your case further. Please contact us directly with your booking details so we can assist you.
Once again, we are truly sorry for the inconvenience caused and thank you for your feedback.
Regards,
TravelUp
Reply from TravelUp
Good morning, Reagan Gulmatico,
Thank you very much for your 5-star review.
We’re delighted to hear that you received excellent service. Your feedback is greatly appreciated and means a lot to our team.
We look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Reply from TravelUp
Good morning, Babatunde Fowler-Ekar,
Thank you for taking the time to leave your review and for sharing your feedback.
We’re sorry to hear that your experience was not fully satisfactory and that the payment process did not feel as straightforward as expected. We understand how important a smooth booking journey is, and we regret any inconvenience this may have caused.
Your comments are very helpful and have been shared with our team as we continue to review and improve our customer experience, particularly around clarity and ease of payment.
We appreciate your custom and hope to have the opportunity to provide you with a more seamless experience in the future.
Regards,
TravelUp
Reply from TravelUp
Good morning, Saad,
Thank you very much for your 5-star review.
We’re pleased to hear that you experienced a smooth booking process. It’s great to know everything went easily for you, as we always aim to make travel arrangements as straightforward as possible.
We truly appreciate your support and look forward to assisting you again in the future.
Regards,
TravelUp
Refund to take 6-8 week !!
I have booked a flight with BA to Qatar and it is cancelled by BA so i have requested a refund via travelup. Travelup advised that it will take 6-8 week's for me to received the full refund however I have spoken to BA and they said it takes 7-10 days for the refund to be in the Travel up's account so i am not sure why trravelup would hold my money for 6-8 weeks ? This is a shocking service !!
April 10, 2026
Unprompted review
Reply from TravelUp
Good morning,
Thank you for taking the time to share your feedback. We are sorry to hear about your frustration regarding the refund timeline and understand how concerning this situation must feel.
We appreciate your comments and understand your concern about the difference between the airline’s processing times and the timeframe provided to you. While airlines may process refunds quickly on their side, the overall refund process can still take longer due to additional verification steps, reconciliation with the payment provider, and internal processing requirements once funds are received. This is why the overall timeframe quoted may differ from the airline’s estimate.
That said, we fully understand that waiting for a refund is frustrating, especially after a cancellation, and we are sorry for the inconvenience and lack of clarity this has caused. Your feedback regarding communication and expectations has been noted and will be reviewed by our team.
We would also like to reassure you that your refund is being processed and will be completed as soon as all necessary steps are finalised.
If you would like us to check the current status of your refund in more detail, please contact us directly with your booking reference so we can assist you.
Thank you again for your feedback and your patience.
Regards,
TravelUp
Quick and Easy.
April 20, 2026
Reply from TravelUp
Good morning, Mr. Tylor,
Thank you very much for your 5-star review.
We’re delighted to hear that you found the booking process quick and easy. Providing a simple and efficient experience is very important to us, so it’s great to know this was reflected in your journey with us.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Absolutely disgusting customer service
Absolutely disgusting customer service, requested for a refund for my booking almost 4 weeks ago now and was told via email that my refund would take 4-6 weeks to arrive. I called them up today and now someone else is telling me it will take 6-8 weeks for my refund to arrive. They are a bunch of lying scumbags so do not book with them !
April 20, 2026
Unprompted review
Reply from TravelUp
Good morning, Arif Chowdhury,
Thank you for taking the time to share your feedback. We are very sorry to hear about your frustration regarding the refund timeline and the inconsistent information you feel you have received.
We fully understand how upsetting it is to be given different timeframes, especially when you are waiting for a refund. This is not the experience we want for our customers, and we sincerely apologise for any confusion or inconvenience caused.
Refund processing times can sometimes vary depending on the airline and payment provider involved, and in some cases updates may be provided based on different stages of the process. However, we recognise that this should be communicated clearly and consistently, and we are sorry that this has not been your experience.
Your comments have been taken seriously and will be escalated for review with the relevant teams to ensure better clarity and consistency in future communication.
If you would like us to check the current status of your refund, please contact us directly with your booking details so we can assist you as a priority.
Once again, we are sorry for the frustration caused and thank you for your feedback.
Regards,
TravelUp
TRAVEL UP, What customer service?
Firstly I cannot complain about the ease of booking and the price paid, these were great.
When it comes to cancel my flight to dubai then on to Thailand with the airline, and the airline saying I could cancel due to the ongoing situation in Iran, I must say this company is unbelievably bad, actually the worst I have ever experienced. I cannot cancel and ask for a refund direct from the airline as i booked through Travelup. I have tried to cancel and get a refund the following ways, Telephone, standard line, flight line, complaints line, (youre 57th in the queue and waiting time of over an hour, if you can wait or the line doesnt go dead), email normal email, complaints email, refund email, (told the mail boxes are full and my email cannot be delivered, this has happened countless times). I understand due to the current situation these flight suppliers are busy and cannot do everything however Im at my whits end trying to cancel and get a refund, also Im not due to fly until the 27th April and guaranteed if i just dont turn up I wont be able to cancel.
This is a company of two halves on ease and price the other if there is a problem is a half of no and i mean NO customer service.
Spoilt an experience that could be great for one that could be expensive due to circumstances out of my control.
BEWARE people this isnt a place I would want anyone to be in!
April 6, 2026
Unprompted review
Reply from TravelUp
Good morning, Mike Butler,
Thank you for taking the time to share your detailed feedback. We are very sorry to hear about the frustration and stress you have experienced regarding your booking and the difficulty in contacting us.
We’re pleased to hear that you found the booking process and pricing to be positive, but we are genuinely sorry that your experience when trying to cancel and request a refund has fallen far short of expectations. We fully understand how upsetting this must be, especially in light of the circumstances affecting your travel plans.
We also apologise for the difficulty you have faced reaching our support teams and for any delays or technical issues you encountered with email communication. We appreciate how important it is to be able to get timely assistance, particularly when dealing with cancellations and refunds.
Due to the ongoing and evolving situation in the region, we have seen an exceptionally high volume of urgent requests, which has significantly impacted our response times. However, we recognise that this does not excuse the inconvenience you have experienced, and we are working hard to clear backlogs and support all affected customers as quickly as possible.
Your feedback regarding communication channels and accessibility has been noted and escalated for review, as we continue to improve our service during this challenging period.
We would like the opportunity to assist you directly and ensure your case is properly reviewed. Please contact us with your booking details so we can prioritise your request.
Once again, we are truly sorry for the inconvenience caused and thank you for your feedback.
Regards,
TravelUp
INSTRUCTION WAS CLEAR
April 20, 2026
Reply from TravelUp
Good morning, Florence,
Thank you very much for your 5-star review.
We’re pleased to hear that you found the instructions clear and easy to follow. Providing straightforward and helpful information is something we always aim for, so it’s great to know this was your experience.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Reply from TravelUp
Good morning, Bachir,
Thank you very much for your 5-star review.
We’re delighted to hear that you found our service easy to use and that you received quick email updates. Clear communication and a smooth experience are very important to us, so it’s great to know this was reflected in your booking.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
competitive price
April 19, 2026
Reply from TravelUp
Good morning, Heshmat Kirolos,
Thank you very much for your 5-star review.
We’re pleased to hear that you found our pricing competitive. We always aim to offer great value alongside a smooth and reliable booking experience, so it’s great to know this stood out for you.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Reply from TravelUp
Good morning, Carlos,
Thank you very much for your 5-star review and your continued support.
We’re delighted to hear your kind words and truly appreciate your loyalty. It means a lot to us to know that you consistently view TravelUp as your preferred travel company.
We look forward to continuing to assist you with your future travel plans.
Regards,
TravelUp
Honestly horrible customer service
Honestly horrible customer service. You call at any time on their urgent number and you'll be higher than 15th in queue. Called the other day, was 31st in line to speak to an agent, after an hour I got to 15th and stayed at 15th for another. Gave up after 2 hours on the phone
April 18, 2026
Unprompted review
Reply from TravelUp
Good morning,
Thank you for taking the time to leave your review. We are very sorry to hear that your experience did not meet your expectations.
We sincerely apologise for any inconvenience you have faced and understand how frustrating it can be when things do not go as smoothly as expected. This is not the level of service we aim to provide.
Your feedback is important to us and will be shared with the relevant teams as we continue working to improve our processes and customer experience.
If there is anything outstanding regarding your booking, please contact us directly with your details so we can look into this for you as a priority.
Once again, we are sorry for the inconvenience caused and thank you for your feedback.
Regards,
TravelUp
STAY AWAY!!!
STAY AWAY!!!
THEIVES.. flights got cancelled, lost money on the hotel which I couldn't get to, they couldn't change dates or give a credit note..No help no refund lost £3200
March 5, 2026
Unprompted review
Reply from TravelUp
Good morning, Habibur Rahman,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the distress this situation has caused you.
We understand how upsetting it is when travel plans are disrupted due to flight cancellations, especially when this also impacts other arrangements such as accommodation. We sincerely apologise for the inconvenience and frustration you have faced.
When flights are cancelled by the airline, we follow their refund and rebooking policies and work within the options made available to us by them. In some cases, alternative arrangements or credit options may be limited depending on airline conditions and fare rules. However, we fully appreciate how disappointing this is when you are left out of pocket.
We are very sorry that you feel you did not receive the level of support expected during this time. Your comments regarding communication and assistance have been noted and escalated for review with the relevant teams.
If your case has not yet been fully resolved, we would welcome the opportunity to look into this for you. Please contact us directly with your booking details so we can review your situation in full.
Once again, we are truly sorry for the inconvenience caused and thank you for your feedback.
Regards,
TravelUp
Smooth booking and cheapest price at the time of booking
April 19, 2026
Reply from TravelUp
Good morning, Nakul,
Thank you very much for your 5-star review.
We’re delighted to hear that you experienced a smooth booking process and found the price to be the best available at the time. Providing both value and ease of booking is something we always aim for, so it’s great to know this was reflected in your experience.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Reply from TravelUp
Good morning,
Thank you very much for your 5-star review.
We’re pleased to hear that you found the booking process easy. We always aim to make arranging travel as simple and straightforward as possible, so it’s great to know this was your experience.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
I am extremely disappointed with the…
I am extremely disappointed with the service from TravelUp. My flight scheduled for tomorrow was cancelled, and I was not informed in any way—no email, no notification, nothing. This lack of communication is completely unacceptable and has caused me significant stress and inconvenience.
As a customer, I expect to be promptly informed of any changes, especially something as important as a flight cancellation. Because of your failure to notify me, I have had no time to make alternative arrangements.
I would like an immediate explanation for this oversight, as well as clear guidance on what compensation or rebooking options are available to me. This experience has seriously affected my trust in your service.
April 19, 2026
Unprompted review
Reply from TravelUp
Good morning, Ms. Khan,
Thank you for taking the time to share your feedback. We are very sorry to hear about the distress and inconvenience this situation has caused you.
We fully understand how upsetting it must be to learn that your flight was cancelled so close to departure, especially without receiving a notification in advance. This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication you experienced.
In some cases, flight schedule changes or cancellations are made directly by the airline, and notifications are issued through their systems as well as ours. However, we recognise that this should be clearly communicated and promptly relayed to customers, and we are very sorry that this did not happen effectively in your case.
We appreciate how urgent this matter is for you. Your feedback has been escalated to our team for immediate review, and we would like the opportunity to assist you with rebooking or reviewing available options as a priority.
Please contact us directly with your booking reference so we can look into this urgently and provide you with the most suitable solution.
Once again, we are truly sorry for the inconvenience caused and thank you for bringing this to our attention.
Regards,
TravelUp
was easy and quick
April 19, 2026
Reply from TravelUp
Good morning,
Thank you very much for your 5-star review.
We’re delighted to hear that you found the process easy and quick. It’s always our aim to make booking as smooth and efficient as possible, so it’s great to know this was your experience.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
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