Travomint US Reviews 930

To start Ray is a liar and will not keep his promises and will most likely take advantage of you. I contacted Ray at Travomint because I needed a hotel for 4-nights given a bad experience with Expedia. I told Ray I wanted 5-star hotel and wanted to stay at the Hyatt. He was able to get me two nights at the Hyatt but then had to switch hotels. I paid for the two hotels consisting of more than $3,600, about $900 per night. Later Ray called me because he for some reason couldn’t book the second hotel. I told him that I paid for a 5-star hotel and he agreed. He ended up booking me into a 4-star, terrible hotel that charges about $250 per night and they refused to reimburse me . I called him very upset and he stated he would give me 40% off my next trip. I told him I was going to Europe with my family and going to London and France. He told me he can not honor the 40% off promised because I was staying at multiple hotels. I didn’t understand why it made a difference and he couldn’t explain it to me either. This is another way Travomint can deceive and take advantage of peop.

Ray is a liar and a scammer and will take advantage of you, do not trust this business or Ray. He doesn't care about your vacation experience, just to scam money from you!

The worst agency EVER! If you want completely RUIN your trip - buy tickets through them.
I bought ticket from Miami to New York through this agency. Before purchase it, i asked in the “customer support” chat if carry-on bag is included in the ticket - they answered me “you still didn't purchase the ticket, you need to finish your purchase”. I was like - excuse me, I'm asking a question about this ticket before percussion it. They said “yes, a carry-on bag is included in your ticket”. I bought the ticket, added it in the app of airlines and something didn't feel right. I called straight to the airlines and asked them about carry-on bag. The airlines representative answered that no, carry-on bag is not included on this ticket, only a personal item. And you can't add it in the future. You can add only check-in bag.
I texted to the agency, they told me - we will look into this, we will follow back in 24 hrs. Nobody called in a day, nobody did in 2 days. I reached them out again. They said, oh yeah, we need to listen to your call to see if we were wrong. And I told them before that we communicated by chat. So, obviously, nobody was trying to “look into the situation”.
After that I reached out to them again. And again - nobody answered. When they call themselves to ask for another “24 hrs” - the guy sounded irritated as hell, he talked to me extremely disrespectfully and hung up on me while I was talking. And every time it was like a start from the beginning. So nobody does ANYTHING to fix the situation! Extremely unprofessional “travel agency”. They are not able to handle their own mistake.

And for the record - I need a carry-on bag - because of the health condition. I have medicine and medical equipment to carry with me, that is bigger than personal item. So, nobody refunds my money because of their mistake! They treated me very badly and were disrespectfully on the phone. This experience was just a nightmare! BE AWARE!

Great communication awesome people to help wonderful amazing help.

I will give a 0 rating. Travomint is committing fraud. I booked a ticket, but when I go to cancel it, they say I won't get a refund, even though I cancelled it before the 5th day. They provide poor service and effluents people's money.do not book ticket through the this agency very bad service.customer care support is also not friendly.

I appreciate the quick response.
One small suggestion, please issue the e-ticket on your company's letterhead to make it more reliable.

I had booked a ticket last minute on Travomint, but somehow the airline did not confirm the ticket. When I called Travomint, Miss Rukshana assisted me in every way possible. She was extremely warm, patient and found an alternate ticket around the same time and same price. She kept searching until I got a ticket. I am so pleased with Travomint's service and especially Miss Rukshana's assistance and her skill set to deal with customers in a stressful situation. Thank you Travomint and Miss Rukshana :)

Sky helped me confirm my ticket when I was confused on why I did not receive its. She was very nice and quick about it.

Paul was very helpful and polite. I appreciated his patience as he guided me through finding my ticket.

Paul has helped me with the best. Replies was instant and he answered all my questions. It was very quick and helpful. Excellent!!!!

Eric helped me confirm my booking after the website said my flight was not confirmed even though my payment was received. Customer service was helpful, but the website was confusing.

Paul was really patient while clearing my doubts. I'm happy with the service

Thank you PAUL for the the great service and prompt call back …good job

Thank you, Paul, thank you for support! My problem was solved very quick! I really appreciate

Thank you, Paul! You were really helpful!

Very good services. Eric booked my flight, thanks a lot.

Thank you Harshit and Sumita for helping me book the flight tickets. Both of you are true example of customer obsession :)
Harshit- Thank you for bearing with me to find the flights that also with my frequently changing request and still keeping up your patience..it is remarkable.
Sumita- Thank you for calling me and assuring that tickets are confirmed. Your call made me sleep well :)
Thank you guys :) Really appreciate all your assistance.

As you can see I originally gave you 3 stars, I work hard for my money and I dont allow noone to take money from me, I originally booked my ticket for $385 and 10 minutes later you guys turned around and charged me $462, I called and called and complained and you guys blamed it on the airlines and tried to refund me, then James called me back with an alternative flight plan for my original price, thanks James you were a big help

Sky, who have helped me thoroughly during the process. Special thanks to her.