I unsubscribed from their mailing list multiple times, but I still kept getting a lot of promotional emails. It got really frustrating, especially because they just kept coming: I had to delete my a... See more
Company replied
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I unsubscribed from their mailing list multiple times, but I still kept getting a lot of promotional emails. It got really frustrating, especially because they just kept coming: I had to delete my a... See more
Company replied
From what I can tell Treedom does just what you expect them to do: plant trees supporting the local communities involved in their projects. They regularly send me proof of that through pictures and... See more
Company replied
Great staff, great service! i had already had a short but very posivite experience with them a few years ago. then, last month I contacted them for my wedding, Gianguido and all the staff are just ki... See more
Their projects are wonderful, giving hope for the future. The site is accessible, clear and it is super easy to understand how forests, purchases and gifts work. I have had the need for online support... See more
Company replied
Treedom è il primo sito che permette di piantare alberi a distanza e seguire online la storia del progetto che contribuiranno a realizzare. Dalla sua fondazione, avvenuta nel 2010 a Firenze, sono stati piantati più di 4.000.000 di alberi in Africa, America Latina, Asia e Italia. Tutti gli alberi vengono piantati direttamente da contadini locali e contribuiscono a produrre benefici ambientali, sociali ed economici. Grazie a tale business model, Treedom fa parte dal 2014 delle Certified B Corporations, il network di imprese che si contraddistinguono per elevate performance ambientali e sociali. Ogni albero di Treedom ha una pagina online, viene geolocalizzato e fotografato, può essere custodito o regalato virtualmente a terzi.
Viale righi 66, 50137, Firenze, Italy
Replied to 100% of negative reviews
Typically replies within 48 hours
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It's a great project to help local farmers give the right price for there prodcut .
Elena kept updating me and following up for me, even when the issue took several attempts to be sorted
I received my first tree as a gift, since then I've already gifted two trees, making two friends happy.
I really like receiving news from my tree and my friend's.
I've also had the chance to contact the customer service for a problem, and they've answered rapidly and kindly.
Excellent service.
I had made a mistake, byuing the trees for my forest, when instead the proper procedure would be viceversa. I had emailed asking if there would be a solution and there was. Via phone call they corrected the procedure and asked not a dime more. Can't beat that.
Amazing organization! Great scope, implementation and communication.
I try to plant trees every time I fly now :)
It doesn't really matter to me that the trees would have been planted regardless, I think service provides a great way to follow tree life cycle and makes you more aware of the nature preservation.
Also a nice gift
Very satisfying experience overall! Fantastic assistance!
The service and the customer care is very responsive!
I love the possibility of giving trees as a gift. And that you can follow in their diary. Nice customer service!
Fantastic way for gifting a better planet to friends and family!
Great staff, great service!
i had already had a short but very posivite experience with them a few years ago. then, last month I contacted them for my wedding, Gianguido and all the staff are just kind, professional, and helpful. they have halped me in every single step while creating our wedding forest! a great idea if you care for the future of our planet!
Asked for help through online chat in order to embedd some treedom based information in the website i manage: I Got quick, correct and helpful answers and I solved the problem. Thanks to treedom and kind Elena, keep up the good job!
I was gifted a new tree, but had another tree on a different account.
Customer service was amazing and merged my two accounts the same morning I contacted them.
Had a problem with the registration of a tree I'd given my sister-in-law. All risolved thanks to precious help of Treedom's customer service.
My problem was resolved within hours. I truly appreciate it! Treedom makes it easy for you to trust them due to their incredible platform. I highly recommend Treedom!
Wonderful experience, we made a mistake purchasing the trees for our forest and GianGuido helped us promptly and very professionally. Highly recommended!
I wrote the customer care to ask for information about the possibility to donate trees for my wedding. The operator wrote back to me in just few days, asking my phone number, and he explained me all the available options, suggesting me to wait for new sales in the spring.
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