The company overall has been great, but they’ve had certain employees, like Michelle Cox, who wrongfully charge tenants fees based on her mood and then ignore until you take further action and spend m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall our experience has been great. I would have to say the only negative is sometimes it can be hard to get ahold of someone when we call or for claims issues we got bounced around from depart to... See more
This company is top tier and the best hands down !!! It is a pleasure and honor to do business with them. They are very easy to work with. Even maintenance requests are handled efficiently and expedit... See more
We have been renting from Tricon going on three years and we had a couple issues and their team responded so fast! I highly recommend Tricon Residential to anyone looking for a home 😊
Company details
- #12 of 12 best companies in Property Management Company
- #10 of 11 best companies in Real Estate Agency
- #2 of 2 best companies in Real Estate Developer
Written by the company
- Consistently Out-Caring in Service of Residents
- Tricon provides professionally managed housing with responsive maintenance service, technology-enabled resident tools, and local teams focused on resident care. Through the Tricon Resident App, residents can manage payments, access leasing and account support, and submit maintenance requests at any time. Tricon completes 86% of repairs in one visit, and our network of 90+ technicians supports ongoing maintenance and resident care across our communities. Tricon also offers financial wellness programs for eligible residents, including financial literacy resources, credit-building programs, resident home purchase opportunities, and down payment assistance. Learn more at www.triconhomes.com.
Contact info
15771 Red Hill Ave, 92780, Tustin, United States
- 844 874 2661
- triconhomes.com
3.4
Average
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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Tricon Hates the US Military
My wife received military orders for us to relocate a month before our lease was set to end. Tricon is now trying to withhold our security deposit despite having proof of our orders more than two months in advance and despite telling us the home was left in immaculate condition. The utter contempt you have for people serving this country is shocking and you should be ashamed of yourselves.
June 17, 2026
Unprompted review
Reply from Tricon
Thank you for your service and for bringing this matter to our attention. We understand how concerning this situation must be, especially during a military relocation.
Based on our policy, when valid military orders are received and processed, residents are not charged lease termination fees, and security deposits are not withheld as a result of a military move. The concerns you've described do not align with our standard practices.
We would like the opportunity to review your account and the documentation provided to better understand what occurred. Our team will look into this matter promptly and work to resolve any errors as quickly as possible.
We appreciate you bringing this to our attention and will be reaching out directly to gather any additional information needed.
Great move in experience
The entire process of leasing and moving in has been terrific. Justin, who did our initial walk through was incredibly helpful and personable. He made moving in very smooth. Every person we have dealy with has been great.
May 28, 2026
Reply from Tricon
Thank you for taking the time to share your experience. We are delighted to hear that your leasing and move-in process went so smoothly.
We are especially pleased to hear that Justin provided such helpful and personable service during your initial walkthrough and helped make your move-in experience seamless. We'll be sure to share your kind words with him and the rest of the team.
Thank you for choosing us as your home. We appreciate your feedback and look forward to continuing to provide you with a great resident experience.
Pleased
We are pleased with the helpful assistance provided during our move to this community. Help was important as we moved long distance and for the most part "sight unseen" of the new home and area.
June 15, 2026
Reply from Tricon
Thank you for sharing your experience. We are so glad to hear that our team was able to provide the support and assistance you needed throughout your move.
Relocating long distance can be challenging, especially when selecting a home and community from afar, so it's wonderful to know that our team helped make the process easier and gave you confidence in your decision. We strive to provide a seamless experience for all residents, and we're pleased that your move was a positive one.
Thank you for choosing our community. We appreciate your trust and look forward to continuing to serve you.
The maintenance team is terrible and…
The maintenance team is terrible and they never fix anything correctly
June 1, 2026
Reply from Tricon
Hi Emily,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
Our team is currently reviewing your concerns and will be reaching out to you directly to discuss the issues and work toward a resolution.
Thank you for your patience.
My experience being here for a few…
My experience being here for a few months has gotten better I put in a ticket maintenance comes out days later it's fixed. I also like that when a maintenance person arrives he will ask any other issues .
June 12, 2026
Reply from Tricon
Thank you for sharing your experience and feedback. We are glad to hear that your maintenance requests have been improving and that issues are being addressed in a timely manner.
We value your feedback and are happy to hear your experience has been improving over the past few months. Please don’t hesitate to reach out if there is anything else we can assist you with.
We love living here! It is comfortable and the service team is responsive!
We love living here. Everything is on one floor. Maintenance staff is responsive.
June 12, 2026
Reply from Tricon
Thank you for sharing your experience.
We are also pleased to hear that our maintenance team has been responsive to your needs. Providing timely and reliable service is something we continue to prioritize for all residents.
We truly appreciate your feedback and are happy to have you as part of the community.
Maintenance guy was on time and quick…
Maintenance guy was on time and quick with fixing my ac unit, making sure everything was working properly and that I wasn’t without ax in this heat
June 4, 2026
Reply from Tricon
Thank you for sharing your experience. We are glad to hear that our maintenance team was able to respond quickly and get your AC unit repaired promptly, especially during the heat.
Ensuring repairs are completed efficiently and that residents are comfortable in their homes is a top priority for us. We appreciate you taking the time to recognize the technician’s timely and thorough service.
Thank you again for your feedback and for being part of the community.
Victor Salazar is such a great person
Victor Salazar is such a great person, he took his time to help fix the issue in my yard, unfortunately we had to put in a new request repair. But he is so supportive and took his time explaining the issue. I would definitely recommend him again. Thank you Victor on helping us at our home 🫶🏼
June 7, 2026
Reply from Tricon
Thank you for sharing your experience. We are very glad to hear that Victor was able to provide such helpful and supportive service while addressing the issue in your yard.
It’s great to know he took the time to explain the situation clearly and ensured the repair request was properly handled. We appreciate you recognizing his professionalism and dedication to assisting residents.
We will be sure to share your kind feedback with Victor and the team. Thank you again for taking the time to let us know about your experience.
Being in the residence for ~10 years…
Being in the residence for ~10 years for the most part was good, the major issue was the lack of urgency to to check for Mold in the carpet once discoloration had been identified and repaired multiple times over a few years. Even after complaints of respiratory issues and constant headaches.
May 13, 2026
Reply from Tricon
Hi Wesley,
Thank you for taking the time to share your feedback and for being a resident for nearly 10 years.
We are sorry to learn of your concerns regarding this matter. In response to the concerns raised, an assessment for potential AMG concerns was scheduled. However, when the vendor attempted to complete the appointment, they were advised that you were not at the property due to your upcoming move-out.
If you would still like the assessment completed prior to your move-out, we would be happy to coordinate that for you. Alternatively, if you prefer, the matter can be evaluated after possession of the home has been returned.
We appreciate your feedback and wish you all the best in your new home.
So far everytime we have had a…
So far everytime we have had a maintenence issue tricon has been Johny on the spot. In my book that is awesome . There are alot of companies that take forever to get those things done.
June 12, 2026
Reply from Tricon
Thank you for sharing your feedback. We’re glad to hear that our maintenance team has been prompt in addressing your requests and that you’ve had a positive experience so far.
Very professional and accommodating!
June 12, 2026
Reply from Tricon
Thank you for sharing your feedback. We appreciate you taking the time to let us know, and we’re happy to have you as part of the community. If there’s anything you need in the future, we’re here to help.
Reply from Tricon
Thank you for sharing your feedback. We’re glad to hear that the technician provided excellent service!
Trion is a terrible place to rent from…
Trion is a terrible place to rent from when we first got our place we had a walk-through. The maintenance guy said that they did one coat of paint, but you could clearly tell they only went over where holes were that wasn’t even patched properly. They didn’t even sand the patches The back deck it was rotted out in some places we took videos of proof just in case they wanna say it was us . Our rent Went up a crap ton 450 more a month from when we first moved in. two years of being here it takes about an hour and a half just to get a hold of somebody on the phone for maintenance and they send out third-party to come fix the stuff which half the people that came out to fix things like the flooring that was terrible and had water running underneath the third-party company they sent look like a bunch of crackheads with a piece of shit truck when they did the floor, they were asking us for some of our food in the cabinets and drinks and during the time we were moving out, Trion will tell you they keep your deposit. Your pet fee is nonrefundable unless you’re in California on top of that it is four grand to break your lease and they want you to clean everything in that house patch all the holes, which is acceptable for the holes clean the flower beds basically do the whole entire house and then on top of that have the carpets professionally cleaned and they want you to show a receipt basically shitty landlords making us do all the work for them and keeping over $4000 like what’s the four grand even for and keeping our deposit. we was in this place for two years, never hung a picture or anything this place and they make you do all the work for them even though they have a maintenance team. It is a big renters trap. F tricon
June 11, 2026
Unprompted review
Reply from Tricon
Thank you for sharing your feedback. We take all resident concerns seriously and appreciate you taking the time to leave this review.
As this review was submitted anonymously, our team has privately requested additional information so we can properly locate the account and review the specific concerns raised in detail. We look forward to hearing back so we can further assist and ensure the matter is fully evaluated.
We appreciate the opportunity to look into this and work toward a resolution where possible.
If I could leave zero stars I would
If I could leave zero stars I would!
I am writing this review as a resident who has rented with Tricon Residential for four consecutive years. While I have consistently fulfilled my obligations as a tenant, Tricon has completely failed to meet theirs. If you are considering renting from this company, please save yourself the immense stress and financial burden and look elsewhere.
Throughout my four years here, the absolute lack of communication has been astonishing. There is effectively no local leasing or management office to speak of—it is impossible to reach a human being. Residents are completely ignored, left entirely in the dark without a single point of contact for assistance or escalation.
This systemic ghosting has had severe consequences:
Neglected Maintenance & Out-of-Pocket Expenses: Routine and urgent maintenance requests are routinely ignored. Because Tricon fails to respond to official tickets, I have been forced multiple times to outsource and pay external vendors with my own money just to keep the home safe and habitable.
Widespread Community Issues: This is not an isolated incident. My neighbors who also rent from Tricon share these exact same frustrations. We are all dealing with the same neglectful management practices.
Trapped in the Lease: I am currently attempting to either transfer or break my lease, but true to form, Tricon refuses to respond to my inquiries. However, if I simply move out, I will be penalized and charged for abandoning the property. They will hold you legally accountable for your end of the contract while completely abandoning theirs.
Tricon Residential operates with zero accountability and an extreme lack of professionalism. They treat tenants as a revenue stream rather than human beings who deserve a functional, managed home. Do not rent from them.
June 11, 2026
Unprompted review
Reply from Tricon
Thank you for sharing your feedback. We take concerns regarding communication, maintenance, and lease-related matters very seriously and appreciate you bringing this to our attention.
Our team has requested additional information regarding your experience and account so we can fully review the situation and better understand the concerns you’ve raised. We look forward to hearing back so we can further assist and ensure your case is properly evaluated.
We appreciate the opportunity to look into this matter and work toward a resolution.
DO NOT RENT FROM TRICON
We rented a townhome from Tricon and the move out experience was the worst experience imaginable. The notice period they require is 60 days. We tried to give our notice 90+ days in advance and could not find a single phone number to call them. We only had a generic email and we sent several emails with no response. The way Tricon is set up, they don’t acknowledge your notice until they respond. After sending several emails, it was less than 60 days before our lease expired when they finally responded and they ended up charging us an additional 2 weeks worth of rent. On top of that, they tacked on an outrageous amount of cleaning, paint, carpet, and trash removal fees that came out to $1300. And that was after not giving us our $2200 deposit back. It was only me and my husband who lived there, we had regular cleanings done and took really good care of the home in the 2 years we lived there and paid a moving company to remove all junk/trash that was left after we moved out. We feel like this company is running a major scam and feel severely screwed over. I would never recommend renting from this company. Even while we lived there, it was impossible to get in contact with anyone whenever we needed something. Very unprofessional and the worst customer service I have ever experienced.
June 10, 2026
Unprompted review
Reply from Tricon
Hi Jess,
Thank you for taking the time to share your feedback. We're sorry to hear about your move-out experience and understand your frustration.
We carefully reviewed the concerns you raised regarding your notice to vacate and final account statement. After reviewing our records, we were unable to locate a notice submitted more than 60 days prior to your lease expiration. We also attempted to contact you to obtain any additional information or documentation that may support your claim but did not receive a response.
In addition, your move-out charges were reviewed and confirmed to be supported by the property documentation and photos collected during the move-out inspection.
We appreciate you bringing your concerns to our attention. Should you still wish to discuss the matter or have documentation you'd like us to review, we remain available to assist.
Reply from Tricon
Thank you for your feedback. We are glad to hear that everything has been going well for you.
We appreciate you taking the time to share your experience and are happy to have you as part of the community. If there’s ever anything you need, we’re here to help.
Tricon is easy to work with
Tricon is easy to work with and very responsive to requests.
June 10, 2026
Reply from Tricon
Thank you for sharing your feedback. We are glad to hear that you’ve found the experience easy and that our team has been responsive to your requests.
We’re happy to have you as part of the community, and we’re here if you ever need anything.
Very good service and ease of making…
Very good service and ease of making payments and renewals.
June 1, 2026
Reply from Tricon
Thank you for sharing your feedback. We are glad to hear that you’re pleased with the service and that the payment and renewal process has been easy and convenient for you.
We appreciate you taking the time to let us know, and we’re happy to have you as part of the community. If there’s ever anything you need, we’re here to help.
Reply from Tricon
Thank you for your kind feedback. We are glad to hear that you’ve found our team to be informative, timely, and courteous.
Providing clear communication and respectful service is something we strive for in every interaction, and we truly appreciate you taking the time to recognize it. We’re happy to have you as part of the community, and we’re here if you ever need anything.
Reply from Tricon
Thank you for sharing your feedback. We are glad to hear that you’re having a positive experience with both our communication and digital options.
We continue to focus on making it easy for residents to get the information and support they need through convenient digital tools and responsive communication. We appreciate you taking the time to let us know, and we’re happy to have you as part of the community.
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