The company overall has been great, but they’ve had certain employees, like Michelle Cox, who wrongfully charge tenants fees based on her mood and then ignore until you take further action and spend m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall our experience has been great. I would have to say the only negative is sometimes it can be hard to get ahold of someone when we call or for claims issues we got bounced around from depart to... See more
This company is top tier and the best hands down !!! It is a pleasure and honor to do business with them. They are very easy to work with. Even maintenance requests are handled efficiently and expedit... See more
We have been renting from Tricon going on three years and we had a couple issues and their team responded so fast! I highly recommend Tricon Residential to anyone looking for a home 😊
Company details
- #12 of 12 best companies in Property Management Company
- #10 of 11 best companies in Real Estate Agency
- #2 of 2 best companies in Real Estate Developer
Written by the company
- Consistently Out-Caring in Service of Residents
- Tricon provides professionally managed housing with responsive maintenance service, technology-enabled resident tools, and local teams focused on resident care. Through the Tricon Resident App, residents can manage payments, access leasing and account support, and submit maintenance requests at any time. Tricon completes 86% of repairs in one visit, and our network of 90+ technicians supports ongoing maintenance and resident care across our communities. Tricon also offers financial wellness programs for eligible residents, including financial literacy resources, credit-building programs, resident home purchase opportunities, and down payment assistance. Learn more at www.triconhomes.com.
Contact info
15771 Red Hill Ave, 92780, Tustin, United States
- 844 874 2661
- triconhomes.com
3.4
Average
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The communication is excellent.
May 29, 2026
Reply from Tricon
Thank you for sharing your feedback. We are glad to hear that you’ve had a positive experience with our communication. If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Good people It's a good place to live and the…
It's a good place to live and the people are very nice and kind
June 10, 2026
Reply from Tricon
Thank you for sharing your feedback. We are glad to hear that you’re enjoying your experience and that you’ve found the community to be welcoming and kind.
We truly appreciate you taking the time to let us know, and we’re happy to have you as part of the community. If there’s ever anything we can assist you with, please don’t hesitate to reach out.
We didn't like the contractor yall used…
We didn't like the contractor yall used for this house to get ready. Personally i don't think it was deep cleaned. And theres food stains still on the under parts of cabinets in the kitchen. And also told the contractor this. And the doors front and back have a major draft coming in. I'd also like to get the ac vents inspected due to everyone has been having breathing problems such has having terrible coughing fits since we have moved in. Maybe a duct cleaning is due. But over we love our new home and we just don't like how some things looked when we moved in and thats not tricons fault thats the contractors you chose for the work.
May 22, 2026
Reply from Tricon
Thank you for sharing your feedback and for bringing these concerns to our attention. We are glad to hear that you are enjoying your new home overall, and we’re sorry to learn that several items at move-in did not meet expectations.
We take concerns regarding cleanliness, air quality, and home condition seriously. The items you’ve mentioned will be reviewed by our team right away.
We appreciate you letting us know so we can address these concerns promptly. A member of our team will be in touch to follow up and coordinate next steps.
Technician arrived
Technician arrived, listened to my concerns and fixed the issue. One thing he was supposed to make notes and follow up on to come back and add something to the back door but I never saw such notes. Had that been done, it would’ve been 5 stars.
June 1, 2026
Reply from Tricon
Thank you for sharing your experience and feedback. We are glad to hear the technician arrived promptly, listened to your concerns, and was able to resolve the issue during the visit.
We also appreciate you noting the follow-up item regarding the back door. We apologize that this additional step was not properly documented or communicated, and we understand how that impacts your overall experience. Your comments have been shared with our maintenance team for review so we can ensure proper notes and follow-through on future service requests.
We would be happy to look into this further and arrange the follow-up work if it is still needed.
Moved Out Of My Rental Home Beginning…
Moved Out Of My Rental Home Beginning of this month the process was terrible I paid for a cleaning company to come in and clean they did just that and I emailed the receipts in to tricon. a week later they take my deposit and send photos of carpet damage from another unit that was not mine I could tell by the trimmings on the window seal and the markings on the wall plus the carpet was not clean in the photo I paid for professional cleaning and they did clean so try on used another unit to secure money what terrible business cheap and sad tactics
June 1, 2026
Unprompted review
Reply from Tricon
Thank you for sharing your feedback. We take concerns regarding move-out charges and documentation seriously and appreciate you bringing this to our attention.
Our team has reviewed your account, including the final inspection records, photos, and any submitted documentation. Based on this review, the charges assessed were found to be valid and in accordance with the lease agreement and the condition of the home at move-out.
That said, we understand your concerns and appreciate the opportunity to address them. If you would like additional clarification regarding your final statement or supporting documentation, our team is available to walk through the details with you.
Thank you again for your feedback.
I have lived in this home over 12 years…
I have lived in this home over 12 years and the renewal process was great this time!! Consideration was given to long time resident
June 1, 2026
Reply from Tricon
Thank you so much for your kind review and for being a long-time resident with us for over 12 years! We truly appreciate your continued trust and are grateful to have you as part of our community!
Excellent customer care
Excellent customer care! Super responsive, friendly, reliable, and knowledgeable support services.
June 4, 2026
Reply from Tricon
Thank you for your kind words! Providing excellent service is very important to us, and we truly appreciate you taking the time to share your feedback!
Your company is incredible
Your company is incredible. Your flex program is outstanding. All of the people we have encountered was so helpful and just plain nice. You make it so easy to pay our lease. We love our house and don't plan on moving. We love you guys.
June 4, 2026
Reply from Tricon
Thank you so much for your wonderful feedback! We are thrilled to hear that you’re enjoying the Flex program and that our team has been helpful and kind throughout your experience. We look forward to continuing to serve you for years to come!
Satisfied resident! No complaints
I have been with Tricon (transferred from Pathlight) for 3 years and my experience has been great! I have had several maintenance request over my tenure and the response has always been timely and completed. Issues I’ve had (outside of maintenance) were resolved with immediate responses. So I am pleased with my experience.
June 4, 2026
Reply from Tricon
Thank you for being a valued resident for the past three years and for sharing your experience with us! We are so glad to hear that your transition from Pathlight to Tricon has been a positive one and that maintenance requests and other concerns have been handled in a timely and responsive manner. Providing reliable service and support is very important to us, and we truly appreciate your recognition.
Pool service
Pool service
Cindy from Lessen Inc was and is always amazing with scheduling.
Certified Pool service with Anna owner and Pedro technician always provide excellent service.
June 3, 2026
Reply from Tricon
Thank you so much for sharing your feedback! We are thrilled to hear that you have had a positive experience.
Appreciated
I appreciated the fast response on fixing the front door. The company that fixed it did a wonderful job. I also like the Tricon app which is fast and easy, Thank you for all you do.
May 21, 2026
Reply from Tricon
Thank you so much for your kind feedback! We are glad to hear that the front door repair was handled quickly and that the contractor did a great job. It’s also wonderful to know you’re enjoying the Tricon app and finding it fast and easy to use, that’s exactly what we aim for. We truly appreciate you taking the time to share your experience and thank you for being part of our community!
The renewal process was quick and easy
The renewal process was quick and easy! The questions I did have were answered by a renewal agent , Kevin who was very nice! I am very happy with Tricon and I do love my home which is one of the many reasons I chose to renew my lease! Thank you Tricon team!
May 28, 2026
Reply from Tricon
Thank you for your fantastic review! We are thrilled to hear that your renewal process was quick and easy and that Kevin was able to answer your questions while providing such great service. We'll be sure to share your kind words with him. It's wonderful to know that you love your home and chose to renew your lease with us. We truly appreciate your continued trust in Tricon and look forward to serving you for another great year in your home!
It was a great experience
It was a great experience. The process was smooth and explained well. The hones are beautiful and the community is just as beautiful. The application process is very thorough. Community is safe and everyone is nice.
May 7, 2026
Reply from Tricon
Thank you for your wonderful review! We are so glad to hear that you had a great experience and that the process was smooth and well explained. It's especially rewarding to know that you love both the homes and the community. We strive to create a welcoming, safe environment for our residents, and we're happy to hear that you've found the community to be friendly and enjoyable. Thank you for your feedback, and welcome to the neighborhood!
Communication was great
Communication was great! Moved out of state and everything went smoothly.
May 22, 2026
Reply from Tricon
Thank you for taking the time to share your experience! We are delighted to hear that the communication throughout the process was great and that your move out of state went smoothly. Providing a seamless experience for our customers is always our goal, and we're glad we could help make your transition easier. We appreciate your trust in us and wish you all the best in your new home!
Delivery time
May 28, 2026
Reply from Tricon
We appreciate you taking the time to leave us this review! Thank you for choosing Tricon!
Tricon Rocks!
Tricon is by far one of the best property management companies I've dealt with in my rental history. They are attentive to the needs of their tenants and quickly responsive when necessary. I love that my property manager, Tish W. was very hands on from the beginning. I'm hoping to remain in this home for a while.
June 3, 2026
Reply from Tricon
hank you for your kind words! We are thrilled to hear that your experience with Tricon has been one of the best in your rental history. Providing responsive service and support to our residents is always our goal, and we're especially pleased to hear that Tish made such a positive impression through her hands-on approach and dedication from the very beginning. We truly appreciate you choosing Tricon as your home and look forward to continuing to serve you for years to come. Thank you for being a valued resident!
They were responsive for issues we had…
They were responsive for issues we had upon moving in. They fixed a door and the garbage disposal.
June 1, 2026
Reply from Tricon
Thank you for sharing your experience! We are glad to hear our team was responsive and able to address the issues you encountered after moving in, including the door repair and garbage disposal. We know how important it is to have those items resolved quickly so you can settle into your home comfortably. We appreciate you choosing Tricon and are here whenever you need us!
Excellent price for rent and quick…
Excellent price for rent and quick service for repairs/maintenance. 10/10 would recommend.
June 3, 2026
Reply from Tricon
Thank you for the great feedback! We are delighted to hear that you're enjoying both the value of your home and the service you’ve received from our team. Providing timely maintenance support and a quality living experience at a competitive price is something we strive for every day.
Reply from Tricon
Thank you for your wonderful feedback! We are honored to hear that every interaction you've had with Tricon has been exceptional. Providing a positive experience and outstanding service for our residents is what we strive for each day, and it's rewarding to know we've met those expectations. We truly appreciate your trust in us and look forward to continuing to provide the level of service you've come to expect. Thank you for being a valued resident
Reply from Tricon
Thank you for your feedback! Our team is committed to providing quality service and a great living experience for our residents, and it's wonderful to know we're delivering on that promise. We appreciate you choosing Tricon and look forward to continuing to serve you!
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