Terrible customer support. My crypto withdrawals from G2G were blocked. I was asked to complete KYC, and I successfully submitted my passport over two weeks ago through their secure link (Ticket #1128... See more
Company replied
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See what reviewers are saying
I am extremely disappointed with Triple-A. First of all, their verification form simply doesn't work. It is impossible to upload the required documents, which blocks the entire process from the star... See more
Sometimes an unknown error appears, but if you wait for a new password, everything works.
I’ve been using Triple-A since July, and my experience has been excellent so far. Transactions are processed quickly, and everything works smoothly without delays or issues. The platform is reliable a... See more
Company replied
Company details
- #35 of 42 best companies in Cryptocurrency Service
- #167 of 176 best companies in Alternative Financial Service
- #27 of 29 best companies in Money Transfer Service
- #45 of 52 best companies in Payment Service
Written by the company
Triple-A is a global payment institution licensed in the United States, Europe, and Singapore, enabling businesses worldwide to pay and get paid in both local and digital currencies. We empower businesses such as Razer, Farfetch, Alternative Airlines, Du, and Grab to reach over 700M digital currency owners, boost revenue, and optimize costs through stablecoin and cryptocurrency payments, while eliminating volatility, custody, and compliance risks. Our commitment is to build a more efficient, inclusive global payment ecosystem by bridging the gap between local and digital currencies. Registered with the United States Financial Crimes Enforcement Network (FinCEN), licensed by the Monetary Authority of Singapore (MAS), and Banque de France’s ACPR in Europe, Triple-A is trusted by over 1,000 enterprise businesses worldwide to make global crypto payments simple, secure, and cost-effective.
Contact info
United States
- support@triple-a.io
- triple-a.io
You should know
3.5
Average
319 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waste of time
Took hours after confirmation to be processed, then it was randomly cancelled and refunded. Due to the overprices network fee i lost a part of the money for a issue that is not my fault.
May 21, 2026
Unprompted review
Reply from Triple-A
Hi there,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
its fast and reliable
its fast and reliable, i wish the fees were lower, but overall its good fast and trustworthy
May 14, 2026
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Crypto payment not reflected properly, support delay
I completed a crypto payment for my order on Z2U (using Triple-A as the payment method). The transaction was successfully sent on-chain with a valid TXID, and funds were transferred to the provided wallet address.
However, the order remained marked as “UNPAID” and was not automatically recognized by the system. I had to submit a support ticket and provide both my transaction reference (CEH-728815-PMT) and TXID for manual verification.
TXID:
0x4d3b14971e393fa838eddea6d536ac1f042de17c3b696046f5d22077cae14abe
At the moment, the issue is still pending review. The main problem seems to be delay or failure in automatic crypto payment detection rather than the blockchain transaction itself.
This caused confusion because the payment was confirmed on my side but not reflected in the order system.
May 13, 2026
Unprompted review
Reply from Triple-A
Hi Mikulas,
Your transaction CEH-728815-PMT could not be processed at this time.
While there may be various reasons for this, we at Triple-A, the payment gateway facilitating this transaction, have already initiated a refund of your payment. According to our system, the refund has been claimed successfully.
Thank you for your understanding. If you have any questions or need assistance in the meantime, do reach out to support@triple-a.io.
when paying for merchant
when paying for merchant, payment confirmed, they said there was an error, no info provided, nobody contacted or reached out. no way to get in touch with them
merchant send him payment but you can not pay me .Also send pic . i You can't send me my payout i can 1 star in yout trustpilat on your site
my ticket id #109681 – payment issued.
May 12, 2026
Unprompted review
Reply from Triple-A
Hi there,
Thank you for flagging this and for your patience while our team looked into it.
We understand that you have now been able to claim your payout and that your ticket has been resolved. We appreciate your feedback and are glad this has been sorted.
Thank you again.
Headline: Unresolved Bitcoin payment issue – Transaction #1778230978235F6Y2
I am extremely disappointed with G2G and his brave pamyent processor triple-a. I made a purchase using Bitcoin, and although the transaction has been fully confirmed on the blockchain (4+ confirmations), their system incorrectly marked the payment as "failed" due to a "link expired" error.Effectively, the company has taken my money without delivering the product. To make matters worse, I have reached out to support via email multiple times and have been ignored for days. I expect an immediate investigation into transaction #1778230978235F6Y2 and a full refund or delivery of my order. Avoid this service if you value your money. After 5 days no money , no product
May 8, 2026
Unprompted review
Reply from Triple-A
Hi there,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else
Refunds limit
There is a limit of 4 emails with codes for refunds every 30-40 mins.
So if you have more than 20 refunds like me it will take eternity to make all the refunds.
Its just an API limit of the service.
How do they tested it before going live - I don't know.
May 1, 2026
Reply from Triple-A
Hi Ivan,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Reply from Triple-A
We really appreciate your feedback. It means a lot to us that you're happy with the service
I never do review but Triple-A need one
I never do review but Triple-A need one
Nothing to say but insanely fast and on point!
Thanks
April 30, 2026
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else
You might find many features elsewhere
You might find many features elsewhere, but slow payouts and hidden fees can make them hard to use. #Echomine's. Built around a solid plan and good timing, making the outcomes very consistent for everyone.
April 30, 2026
Unprompted review
took my money when paying for merchant
took my money when paying for merchant, payment confirmed, they said there was an error, no info provided, nobody contacted or reached out. no way to get in touch with them
April 27, 2026
Unprompted review
Reply from Triple-A
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Run by fraudster!
Run by fraudster!
Be carful before making any payments to your beneficiary, if you using this rubbish company as a gateway, they will withhold your payment without any reason or response!
April 25, 2026
Unprompted review
Reply from Triple-A
Dear Gabi,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Fraudster
Fraudster, stay away!
They take your money, and wont refund it as and ask for some many documents including ID verification.
April 20, 2026
Unprompted review
Reply from Triple-A
Dear Azra,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Banned over a few cents – Terrible support
I have used Triple-A many times without any issues, but my recent experience was a total nightmare. Due to a small calculation error, I sent a payment that was short by just a few cents. I immediately contacted support, offering to pay the difference or requesting a refund so I could redo the transaction correctly. Instead of helping, they chose to permanently block my account, citing "regulatory requirements." It’s ridiculous to treat a loyal customer like a criminal over a tiny human error. Their support team is useless and only replies with automated templates. Avoid this service if you want a provider that actually values its users.
April 22, 2026
Unprompted review
Reply from Triple-A
Dear Johannesburg,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Scam
Scam! They got my transaction, now not refunding it due to undisclosed kyc check for their buying stuff through their gateway.
Be aware guys.
April 20, 2026
Unprompted review
Reply from Triple-A
Dear David,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Trustwallet marked them as SCAM
Trustwallet marked them as SCAM
I made a transaction unfortunate through their crypto payment gateway, they hold my funds now and not replying to my emails.
Most of the 5star reviews here are fake.
April 20, 2026
Unprompted review
Reply from Triple-A
Dear Naji,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Disabling crypto payments for nothing
Disabling crypto payments for nothing, i pay 2dollar, didnt even get it back, and the payment was declined, so didnt recieve the product either.
April 16, 2026
Unprompted review
Reply from Triple-A
Dear Saulius,
We’re sorry to hear about your experience and understand how frustrating this must be.
Our team will be in touch with you regarding your refund.
We appreciate your patience and look forward to helping resolve this matter.
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